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Phillips Chevrolet - Service Center

4.5

534 Lifetime Service Reviews

9700 West Lincoln Highway, Frankfort, Illinois 60423

534 Reviews of Phillips Chevrolet - Service Center

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July 08, 2017

"Service on my 2011 Corvette Grand Sport."

- ECRussell

I have been dealing with Phillip's for approximately 16 years and during that time, Dan Kachinsky has proven to be a valuable service manager. His team provides top notch service every time; they know what I need, and treat my vehicles as though they belonged to them. Dan remembers my name, listens to what I have to say. All in all, I am very impressed and appreciate Dan Kachinsky and his service center. Thanks! Roger O. Russell

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan Kachinsky
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 11, 2017 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet! We appreciate your continued business for 16 years!!! I will pass your very kind words on to our Phillips Team. We appreciate you choosing Phillips Chevrolet for the service of your vehicles. Happy motoring!

July 02, 2017

"Who / What can I believe?"

- Clara Druszkowski

I purchased a new Chevy Cruze and the protection package A (Auto Care Wrap). I was impressed when I first pulled into the service area. My name appeared on the screen in front of me so I'm thinking this is good. Later (4:30 pm) I was told the car would be ready in one hour. I returned in one hour (5:30) and I waited until 6 pm before I asked about it. No one seemed to know where the car was. Finally Brad comes to me with the key and says lets go get it. We go outside and he tries to toot the horn to find it. He sends a young porter with the key to the other side of the building. I'm waiting and waiting. Then I hear a car engine running and discover my car parked and running all this time. I went back in to Brad and told him I found it running and the gas was 1/4 tank down from when I brought it in earlier. He offered me a $20 gas card and went to get one. Came back empty handed saying they didn't have any. He then said he will have a porter take it across the street to get it filled up. That took 20 minutes. Brad said I didn't need to wait for paperwork that he would email it to me. It is now 4 days later and I am still waiting for the paperwork. I called the service department and they said they would let Brad know. Still waiting. I got a text message from Dan K. thanking me for servicing with them and to reply with any comments or concerns. I did comment my concerns. Again, I am still waiting. First, you can't find the car; then I am the one who finds it and the engine is running; then I am offered a gas card that doesn't exist; it takes 20 minutes to cross the street and fill the tank; I am told I will get paperwork emailed to me. four days later I am still waiting. Where is the integrity and service in all this?

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Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Brad Gelushia
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dan Kachinsky
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 26, 2017

"This place will rip you off!!!!"

- Lori Waliczek

Took my car here for repair. NEVER AGAIN!!!! They charged over 3 times the price for the part (not including labor). They did not tell us the price upfront, although shame on me for not asking. Have emailed and when called for a survey asked for a manager to call us they failed to. That garage used to be super busy. Now I know why they are not. Buyer beware!!!!

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Recommend Dealer
No
Employees Worked With
Do not remember names.
June 17, 2017

"Great Customer Service"

- Shanid

I love getting my car serviced at Phillips Chevrolet in Frankfort. Thanks Dan K. for offering me a courtesy vehicle while my car was being serviced. As alway, great customer service.

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Recommend Dealer
Yes
Employees Worked With
Jun 20, 2017 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet! We appreciate your choosing Phillips for the service of your vehicle. I will pass your kind words on to the Team. Happy motoring!

June 06, 2017

"Great sales exp, but turned away by Service "

- tommyg1814

I have a new 2017 colorado that has an off center steering wheel ,made a appointment to bring it in and have it corrected after driving out there from joliet in 5 o'clock traffic, I was told they were not going to align it cause it didn't have at least 500 miles on it. That wasn't a factor when I made the appointment, but after I drive out there they say no. So now I have to wait approximately a week when I have 500 or more miles on it and go back, Well Hawk Chevrolet in Joliet is alot closer to me ,I may just go there instead, My time means something too. They could have said you made the appointment and someone here didn't know what was going on and you are here so we will go ahead and take care of it. But No it was like they didn't even care so I may or may never go back for service..The Sales Department does such a great job and you leave feeling like you made a great purchase and then you need service and it's a total let down. At this point how I feel is I wish I could give this truck back to them and take back my trade.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Taylor Hanus
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tim Pitlock
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 26, 2017

"Amazing Service"

- AyeBee94

I wasn't expecting to purchase a new car when I came in, but I was able to get a good offer and trade in my old one for something new and safer. The staff was very friendly and put my needs first!!

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Recommend Dealer
Yes
Employees Worked With
Jarrell Greer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Ramirez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sam Darwish
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 27, 2017 -

Phillips Chevrolet responded

Thank you for your positive feedback! We appreciate you choosing Phillips Chevrolet for the purchase of your vehicle!!! Happy motoring!!

March 31, 2017

"Always helpful"

- ASykes1

I recommend all my friends and family to Phillips and Chevrolet . I was in today for service and Terrell my salesperson and Sam were nice as the day I bought my car. If your looking for awesome service,see them!

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Recommend Dealer
Yes
Employees Worked With
Terrell Williams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sam Darwish
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 03, 2017 -

Phillips Chevrolet responded

Thank you for choosing Phillips Chevrolet for the purchase and service of your vehicle. I will pass your kind word son to Terrell. Happy motoring :)

March 25, 2017

"Horrible Service"

- 83458345

I recently bought a new 2017 Corvette Grand Sport from Phillips Chevrolet (Sales Team was good to work with). One of the transmission lines came off 199 miles from the dealership and left me stranded. The car was hauled to another dealership which they had it fixed a few days later. Now the car has a vibration somewhere in the driveline. I explained the problem (feels like running over rumble strips every 5 seconds) to service department and offered to take a tech on a ride to show what the problem was since it was a three hour round trip for me to come to the dealership. I was informed that wasn't necessary and no one was available anyway. The next day I was informed there was nothing wrong with my new Corvette and that the vibration was from the tires being cold. I told the service advisor (Christine Finch) that was not true since I just left Texas, where it was 81 degrees, and the vibration was still there. They agreed to look at the car again, called me the next day and told me the exact same thing. I asked if they even took the tires off to see if they could find a problem and she informed me that they didn't see the need but, they did check the suspension for any loose hardware. Why they were checking the suspension, I have no idea since I told them the vibration was in the drivetrain. 7 hours of my time wasted...Beware

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Recommend Dealer
No
Employees Worked With
Christine Finch
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 31, 2017 -

Phillips Chevrolet responded

Thank you speaking with our Service Manager, Dan Kachinsky. We apologize for your service experience not going as you would have liked. Your business is very much appreciated.

February 21, 2017

"Great servicd"

- Ajfalco

Paul did a great job in servicing me. He took time on his day off to help me finish up what needed to be done. Great work.

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Recommend Dealer
Yes
Employees Worked With
Paul Bellisario
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 22, 2017 -

Phillips Chevrolet responded

Thank you for your comments! I will pass your appreciation of Paul coming in on his day off to finish up what needed to be done...on to Paul. Your business is very much appreciated. Happy motoring!

February 09, 2017

"Great Service Center with Skilled Mechanics"

- BrenK23

I brought my vehicle in for service here all the time. Everyone is nice and personable. I recommend if you have a Chevy that you take it to Philips Chevy. Great Overall Experience.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charles Knight
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tim Pitlock
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Carol Jones
Feb 10, 2017 -

Phillips Chevrolet responded

Thank you for your continued service business! "Great overall experience" is what we strive for. I will pass your kind words on to the Phillips Team. Happy motoring :)

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