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Phillips Chevrolet - Service Center

4.6

531 Lifetime Service Reviews

9700 West Lincoln Highway, Frankfort, Illinois 60423

531 Reviews of Phillips Chevrolet - Service Center

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June 17, 2017

"Great Customer Service"

- Shanid

I love getting my car serviced at Phillips Chevrolet in Frankfort. Thanks Dan K. for offering me a courtesy vehicle while my car was being serviced. As alway, great customer service.

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Recommend Dealer
Yes
Employees Worked With
Jun 20, 2017 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet! We appreciate your choosing Phillips for the service of your vehicle. I will pass your kind words on to the Team. Happy motoring!

June 06, 2017

"Great sales exp, but turned away by Service "

- tommyg1814

I have a new 2017 colorado that has an off center steering wheel ,made a appointment to bring it in and have it corrected after driving out there from joliet in 5 o'clock traffic, I was told they were not going to align it cause it didn't have at least 500 miles on it. That wasn't a factor when I made the appointment, but after I drive out there they say no. So now I have to wait approximately a week when I have 500 or more miles on it and go back, Well Hawk Chevrolet in Joliet is alot closer to me ,I may just go there instead, My time means something too. They could have said you made the appointment and someone here didn't know what was going on and you are here so we will go ahead and take care of it. But No it was like they didn't even care so I may or may never go back for service..The Sales Department does such a great job and you leave feeling like you made a great purchase and then you need service and it's a total let down. At this point how I feel is I wish I could give this truck back to them and take back my trade.

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Recommend Dealer
No
Employees Worked With
Taylor Hanus
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tim Pitlock
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 26, 2017

"Amazing Service"

- AyeBee94

I wasn't expecting to purchase a new car when I came in, but I was able to get a good offer and trade in my old one for something new and safer. The staff was very friendly and put my needs first!!

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Recommend Dealer
Yes
Employees Worked With
Jarrell Greer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Ramirez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sam Darwish
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 27, 2017 -

Phillips Chevrolet responded

Thank you for your positive feedback! We appreciate you choosing Phillips Chevrolet for the purchase of your vehicle!!! Happy motoring!!

March 31, 2017

"Always helpful"

- ASykes1

I recommend all my friends and family to Phillips and Chevrolet . I was in today for service and Terrell my salesperson and Sam were nice as the day I bought my car. If your looking for awesome service,see them!

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Recommend Dealer
Yes
Employees Worked With
Terrell Williams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sam Darwish
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 03, 2017 -

Phillips Chevrolet responded

Thank you for choosing Phillips Chevrolet for the purchase and service of your vehicle. I will pass your kind word son to Terrell. Happy motoring :)

March 25, 2017

"Horrible Service"

- 83458345

I recently bought a new 2017 Corvette Grand Sport from Phillips Chevrolet (Sales Team was good to work with). One of the transmission lines came off 199 miles from the dealership and left me stranded. The car was hauled to another dealership which they had it fixed a few days later. Now the car has a vibration somewhere in the driveline. I explained the problem (feels like running over rumble strips every 5 seconds) to service department and offered to take a tech on a ride to show what the problem was since it was a three hour round trip for me to come to the dealership. I was informed that wasn't necessary and no one was available anyway. The next day I was informed there was nothing wrong with my new Corvette and that the vibration was from the tires being cold. I told the service advisor (Christine Finch) that was not true since I just left Texas, where it was 81 degrees, and the vibration was still there. They agreed to look at the car again, called me the next day and told me the exact same thing. I asked if they even took the tires off to see if they could find a problem and she informed me that they didn't see the need but, they did check the suspension for any loose hardware. Why they were checking the suspension, I have no idea since I told them the vibration was in the drivetrain. 7 hours of my time wasted...Beware

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Recommend Dealer
No
Employees Worked With
Christine Finch
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 31, 2017 -

Phillips Chevrolet responded

Thank you speaking with our Service Manager, Dan Kachinsky. We apologize for your service experience not going as you would have liked. Your business is very much appreciated.

February 21, 2017

"Great servicd"

- Ajfalco

Paul did a great job in servicing me. He took time on his day off to help me finish up what needed to be done. Great work.

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Recommend Dealer
Yes
Employees Worked With
Paul Bellisario
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 22, 2017 -

Phillips Chevrolet responded

Thank you for your comments! I will pass your appreciation of Paul coming in on his day off to finish up what needed to be done...on to Paul. Your business is very much appreciated. Happy motoring!

February 09, 2017

"Great Service Center with Skilled Mechanics"

- BrenK23

I brought my vehicle in for service here all the time. Everyone is nice and personable. I recommend if you have a Chevy that you take it to Philips Chevy. Great Overall Experience.

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Recommend Dealer
Yes
Employees Worked With
Charles Knight
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tim Pitlock
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Carol Jones
Feb 10, 2017 -

Phillips Chevrolet responded

Thank you for your continued service business! "Great overall experience" is what we strive for. I will pass your kind words on to the Phillips Team. Happy motoring :)

January 23, 2017

"New Phillips Chevrolet customer left with a warm feeling."

- Demeisco1

The overall customer service from the speacialist was amazing , I feel that I can recommend more customers to the dealership to walk away with the same feeling I walk away with .

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Recommend Dealer
Yes
Employees Worked With
Walter Fields
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kellye Spearman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 23, 2017 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet. "Amazing" is quite the compliment...thank you! We appreciate your business. Happy motoring :)

January 17, 2017

"It was just like Disney!"

- Fishnet Frankie

Jacob Porterfield is such a nice guy! I will certainly return to Phillips in Frankfort just because of him. My overall experience was nothing short of outstanding thanks to him :)

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Recommend Dealer
Yes
Employees Worked With
Jacob Porterfield
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 18, 2017 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet!! Outstanding customer experience is our goal :) We appreciate your business and look forward to it in the future. Happy motoring!!

December 28, 2016

"Thankful"

- gianottimaryrose

Although I didn't buy a car today I was so thankful that I had the chance to work with Tim Rath. He was extremely kind and informative on the car buying process and answered any questions I had. When I am ready to make a permanent purchase on a car I will be coming back to this dealership for help Tim Rath's services.

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Recommend Dealer
Yes
Employees Worked With
Tim Rath
Dec 29, 2016 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet!! Thank you for your kind words We look forward to your business when you are ready to make a purchase :)

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