After a truly awful experience with another local - Hunter
After a truly awful experience with another local dealership that ended with them having to buy my car back, I was hesitant and stressed about starting the car-buying process again. But from the moment I walked into Palmer’s Toyota, I was welcomed with open arms.
Chad (sales manager) and Jonathan (salesman) greeted us at the door, listened to our entire story with empathy, and genuinely wanted to help. They were incredibly patient, never pushy, and gave us the time we needed to resolve the situation with the previous dealership — all while making sure the truck we were interested in wasn’t sold out from under us.
They went above and beyond, protecting us even when they didn’t have to. It was clear they cared more about building trust and a long-term relationship than just making a sale. To top it off, even the owner got involved, reviewing our previous deal and ensuring we had a positive experience this time around.
Palmer’s Toyota has absolutely earned a return customer — and my highest recommendation. Thank you again for restoring our faith in the car-buying process!
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