AMAZING Experience! - TaJuana Grant
From the moment I was introduced to my salesman Keith Clements, I knew I wasn't leaving without a vehicle. His energy and willingness to do what was necessary gave me a great car buying experience. Thanx so much for everything!
Great buying experience - Mjc425
Everyone at Glynn Smith went above and beyond to make this one of the easiest buying experiences! From helping me get into the perfect car to making sure my son was entertained while I shopped, they are hands down the best dealership to buy from!
Excellent Service - HappyCustomer
Excellent buying experience at Bondy's Toyota in Enterprise Alabama. Gary Pollard was very easy to work with. He took the time to show us everything we could possibly be interested in. We ended up buying the Toyota Avalon. Gary went over all the bells and whistles and was so eager to help. Could not be happier!
Recently Purchased a New 2016 RAVA4 - sandra cobble
Cory and Jeremy are the definition of customer service. I could not have asked for a better experience. Would recommend Bill Penney to family and friends.
Mr.Eddie Anthony great salesman! - Donna Butler
Thank you Mr. Eddie Anthony for helping me purchase my new car. When I came to you I had no hopes whatsoever of being able to purchase a new car but you made it happen. My very first new car ever Im over excited. What a good feeling to be able to get on the highway with a piece of mind not having to worry am I gonna make it or not. I was totally surprised by the time I was in and off the lot driving away in a new car. I highly recommend you and your team for great service.
Honest salesman , with no BS answers. - Jim123
Eddie Fagan Introduced me to Charles Roy Who is solely responsible for selling me this Beautiful Toyota tundra I had ordered with him. I'm not easy to sell anything to , I do a lot of research that most salesman don't have patience for. The first thing I look for at a dealership is first impressions of a honest salesman and no BS answers. Charles Roy is honest , completely straightforward , compassionate about selling me what I'm looking for .Charles is very knowledgeable of what he is selling but if he didn't have an answer he found it out immediately, I felt very comfortable and not pressured by this gentleman and will be back to buy from him again. I'm very impressed with the dealership and the professionalism I was treated with there , What a great organization and well-planned system, very clean, greeted at the front by an associate or by Charles when I had appointments with him . Charles also followed up by phone calls for a couple days after taking my truck home to make sure everything was going good and there was no problems, Nice touch ! Thank you Eastern Shore Toyota .
New Owner of a 4Runner (Limited) - adueitt
We visited Palmers Toyota on Schillingers Rd before we came to Springhill Toyota, which was a huge mistake. The people were rude, so of course when we arrived at Springhill we already had a bad attitude about things. Doug was our salesman and he was very friendly. He helped us in any way he could. I would definitely recommend him to any of my friends or anyone wanting to buy a vehicle. The entire place was very comforting. Several people asked me if I wanted something to drink or if they could help me with anything.
Stranded! - RMaxDaddy
My family and I were on a cross country road trip when our pathfinder finally had too much. After googling the closest dealer, we found this gem! I wss greeted asst the door by Cory Harris Friday night (5p) of the holiday weekend. He spent three next almost 4 hours helping my family find the perfect fit of budget and ride. After closing down the shop that night, he was back by 7am to get the car road ready by getting a much needed hitch installed for the trailer I wss currently towing. After a few hours we were back on the road to San Diego. I wish I lived closer to use this dealership always. Until then I recommend them to anyone in the area looking for great service! Thank again Sunny King from my family to yours!
Service on my 2001 4Runner - redbird
I have taken my 2001 4runner to Tuscaloosa Toyota ever since I purchased it in 2001. Everyone is always very helpful to me, especially Steve Woods. He makes sure every question I have is addressed. Since I don't know anything about vehicles he makes sure that the 4Runner is maintained the way it should be. I've come to trust and depend on seeing him when I come in for maintenance.
First service - David E Mccormack
Everyone was very curious and knowledgeable which made my service experience comfortable. The coffee as good also. I would highly recommend Scott Crump to all and any one I know.
Absolutely hassle free! - jhanel
Had a great experience. We had a budget we had specific needs. They were patient and worked with us throughout the process. They rocked it!!!
Vehicle Purchase - Daren 50
We always have a wonderful time service visit or whatever. Toyota has become our go to dealership . We will highly recommend Toyota vehicles to others.
Great Experience! - Motherof2
Love my 2015 Camry! Tiffany Fredrick was very nice and courteous and made the experience great! Will go back to her for my next purchase!
Excellent Service - Lett
On yesterday I went in to Limbaugh Toyota undecided on what to do. I was in a situation where I owed a great deal on my vehicle with a high car note. Errol Brantley sat down with me and really listened to my concerns and my situation. He worked aggressively to research the best option for me to come out of the situation that I was in. In the end, I was so grateful and happy with the services that he provided for me. He stayed right by my side until I was completely happy with the results and I came out on top. I would like to thank him for all of his hard work and gaining my trust that he would do all he could to better my situation. If you are ever shopping for a car, he is the man to see. He provides professional service and has the heart to do what's in the best interest for the customer. Thanks again Errol and Limbaugh Toyota!!
hidden documentation fee of over $600.00 - joemc
Treated very bad by used car sales manager. Worst experience I have ever had. Love Toyota cars but will never visit this dealership for the purchase of another vehicle while present management is there. Truly wish Toyota would pull their franchise and give it to another dealership.
No Accountability After Purchase - Allen Moore
High Country said they would do the same price on same car as another Toyota Dealer. After a few day s, it became obvious, the only accessory specified was the of Entune Plus audio system I received a $37 knockoff unit. Mistakes happen, but everyone from the salesmen to the general manager has turned a deaf ear after my purchase. As a 12 Toyota purchaser this sends me to another dealer in the future. Be aware of High Country Toyota Scottsboro. I did Not get what was paid for.
Just needed my right side mirror replaced. - MirrorMan
Had a little run on Interstate 65 with an errant tire that broke off a truck. Called and asked McKinnon about a replacement right side mirror in Barcelona Red. Talked with Megan in the parts department she did not know the total price because the body shop would have to provide their numbers for installation. I asked her to chat with them and I'll wait. She came back on & told me the total price parts and labor to install. ~ 255.00 dollars.
Waited on the other party to report the incident to their Insurance Company. Finally got a call 5 days after the run in from the insurance company. I called McKinnon & told Megan to order the mirror on a Friday for a Monday delivery and send me an e-mail with the quote for the work. Got the quote late Friday for ~325.00. WTH? I sent an e-mail on Saturday to ask Megan for rationale for the price increase for the Mirror.
(She has been out sick both Monday & Tuesday).
The mirror was delivered on Monday as I called to chat with Megan on why the increase in quote and to see if my mirror came in. She was out sick and Chris in parts said it was in but didn't know what the status was. Huh? Shouldn't that be in the computer on the order under my name? I ordered it & my name should be on it. So I told him I would call the next day, Tuesday.
Called on Tuesday and again Megan was sick. So I had to deal with Chris on the issue. In the course of talking about the mirror I asked him to confirm the total price since he apparently does not have access to whatever document Megan typed into the computer. He said well he didn't know how much it would be because the parts department would have to provide their price for parts and labor. Huh? I already had the part. No, not the mirror, they needed to paint it. Paint it? I was told you ordered them in the color scheme needed. They are no longer available. Ok, so when will it be painted? He didn't know that either because he would need to get it to the body shop. So how hard is that? Well I am the only one here and can't leave.
I asked him to put me thru to the Body shop and I'll get them to give me the estimate. Well he says he might lose me can I call them? Sure, because the use of a computer and a phone system apparently is too technical!
I call the body shop and again with the well the mirror isn't here yet so we might be through with it by Wednesday evening. Well I guess I'll find out tomorrow. But I did find out the body shop is a few miles away. Being separated from the main shop is a difficult task to pull off even if folks know what kind of technology they have at their disposal and can use it. It is compounded when parts must be delivered to one location and then transported to the final destination. They really need to do some serious process improvement. One person can't take up when another in the SAME department is out sick??? That Mr. McKinnon is know as a Single Point Of Failure! Not a good thing in critical situations and the same holds true if a business wishes to have a good reputation among their peers and make and keep customers!
Mechanics cheat. - Mechanics-Jesus is watching you
After 2 visits and 2 walkouts I know mechanics cheat and lie to the service managers. They bring down this dealership. I will not disclose more. Stay away until this is fixed. So far I saved over$2700 by walking away twice.
Lack of Professionalism - I won't be back. - HH
Dealer charged me a doc fee (almost 400.00) then wanted me to do the paper work. When I told them it was not my responsibility their staff was not bright enough to google my towns tag office and they acted like they was put out.
I attempted to reach the General Manager, lacked the integrity to return a phone call.
I have purchased over $100,000.00 worth of Toyota's in the last 5 years. I won't be back to these hacks.
HORRIBLE - Missmommy5712
After buying our new car, it's took two months almost and still no paperwork sent to get our tag. They keep calling saying their bank needs "more info" after we already turned our income in, and a $10,000 down payment. I have had to hire an attorney to handle this nonsense with this dealership! Do not purchase from this place unless you want a never ending headache!!
We purchased a 2008 camry and had every service apppt at... - Lacym18
We purchased a 2008 camry and had every service apppt at Sand Mtn Toyota. The camry began using quite a bit of oil between oil changes. This concern was brought up at every appt with promises of return calls and inveatigation which was never fulfulled. Recently my husband was there and was told that a new breather box was needed as a crucial part was missing and it would cost $475 to replace the entire unit as the part couldnt be purchased seperately. My husband became angry and argued that sand mtn was the only people to ever service the car and it had to of bwcome damaged under their care and it would need to be paid for by the dealership not us considering the vehicle had other issues that still hadnt been addressed by them. The service manager, Troy said he would check into it and be in touch. This was the only return call made from the dealership, we were told that the breather box would be fixed at their cost at our next visit. We went in today and wouldnt you know they found a way to get the missing $2 bolt that would have cost us $475 to fix. They are scam artist trying to take advantage of honest people. We simply eanted our issues addressed and resolved instead we have been given the run around and been hussled. Please remember we were told that the entire unit was going ti have ti be replaced at our cost but conviently when the charge was from their pocket they randomly had the cheap fix. The oil problem still hasnt been resolved except that oil will have to be added between oil changes and a shrug and Im sorry. Spending top dollar for a vehicle and not have resolution to issues brought to them is unacceptable. I love my camry and even though my husband says we will never own another i would argue. The dealership prays on the weak and will scam the custmer to their own benefit. We will never purchase another car feom them. BUYER BEWARE!!!
Sales and Leasing
Vaden Toyota of Sylacauga