Corolla lady - Corolla lady
Chris Ziadie was amazing he did a really great job I would highly recommend him as a salesperson at Serra Toyota I love Serra toyota
I purchased my previous car from there in 2008. - Davidgray
I was very please with the services that I received at Vaden. All of the employees were so professional and when I drove up on the lot I was greeted with a smile and I felt that I was not rush into purchasing anything.
Hospitality and Great Advice - Jackson Phan
Mike Jones - Sales & Leasing Consultant
Seana Corsale - Management
Mike is the salesman you can trust. He is there to help you to find a best car with the best deal you can make. He makes sure you leave the store with 100% confident about your new purchase and many more. That morning our goal is to looking for a reliable car. With the same day we walk out Bondy with a surprised discount that the store can offer us. Thank to him with all the helping in negotiation and talks.
Seana is an expert in the field. She is great with her smile and also help us a lot in all the negotiation in purchasing our CPO vehicles.
Now, we are happy customers and we would like to thank the team at Bondy that help us so far.
Best buying experience! - scissor_chick
Awesome experience with salesman, Richard French! Down to earth guy with a great personality! Super friendly, eager to please, knowledgeable AND there was no pressure! Very smooth experience! Highly recommend this guy!
Happy with my new Toyota 4runner! - Robin P
Leslie Huggins provides a pleasant buying experience with her straight forward non-aggressive sales approach. I had a lot of anxiety about purchasing a new car and she addressed all my concerns. Thanks Leslie!
Not So Sure !!! - Old Grouch
.Arrived at dealership and the salesman was very nice and courteous.After the negotiations were done we went into finance.We felt during the finance process that if we didn't buy all the stuff offered we couldn't have the car and he told us if we bought the extras he would give us a better interest rate.Don't get thatThen when delivery of the car took place it was like here's your keys and books,thank you, and have a nice day that's how we feel.He did answer any questions we had but we felt he should have helped us set up the car,not all the options but at least showed us how to use some of the necessary ones.He did help us set up the phone after we asked him about it.This car has alot of things on it .Dissapointed in that a lot.Sales Manager day after offered for us to bring the car back to have some one help us but why wasn't it done at purchase.Guess that's what youtube is for now.
Guess it's the new modern way of doing business.Thank goodness their service department is not that way.Dealt with them for 4 years now on a previous car and service has been 5 stars.Gotta say I was highly disappointed in the buying process.I just don't get it !!!
I'd give service 5 stars, but up front it's sloppy Just my opinion maybe not everyone has had an experience like this.Buyers remorse after purchase, absolutely not at all.
satisfied - sweetness
My saleamen were the best. Bernard Nobles was such a blessing. The sales manager was major in my decision to but new. I was a hard sale but I would come back to these two men again. Two very nice men. I gave away cards for them both.
First service - David E Mccormack
Everyone was very curious and knowledgeable which made my service experience comfortable. The coffee as good also. I would highly recommend Scott Crump to all and any one I know.
Awesome - Grimball
Exceptional service and price. David Miller will guide you every step of the way into a brand new ride with a price that you can't beat.
Absolutely hassle free! - jhanel
Had a great experience. We had a budget we had specific needs. They were patient and worked with us throughout the process. They rocked it!!!
I found my deal! - Dixiegran
After three months of on line shopping, careful research and hesitation, I finally decided to purchase a new Prius. Joey Hall called and told me he had found me the color, and features that I wanted in my new car. When we arrived at the dealership, we were treated wonderfully. There was no pressure to buy the car he had found and he promised to keep looking for what I wanted, but he had it right. There was no pressures buy and the price was great. What really impresses me is the free lifetime oil a changes and free tire rotations. They treat you like family!
Great Experience! - Motherof2
Love my 2015 Camry! Tiffany Fredrick was very nice and courteous and made the experience great! Will go back to her for my next purchase!
great price. online quick and easy deal - charlesaknause
This is my second vehicle I have purchased for my from springhill Toyota for myself or a family member, thus tune an Avalon for my father, well we usually ask tina to help us price the vehicle we are looking for online, and then once we get there, she directs us to Cheyenne who has helped us both times as well, and is wonderful in going over the vehicle with us.
Excellent Service - Lett
On yesterday I went in to Limbaugh Toyota undecided on what to do. I was in a situation where I owed a great deal on my vehicle with a high car note. Errol Brantley sat down with me and really listened to my concerns and my situation. He worked aggressively to research the best option for me to come out of the situation that I was in. In the end, I was so grateful and happy with the services that he provided for me. He stayed right by my side until I was completely happy with the results and I came out on top. I would like to thank him for all of his hard work and gaining my trust that he would do all he could to better my situation. If you are ever shopping for a car, he is the man to see. He provides professional service and has the heart to do what's in the best interest for the customer. Thanks again Errol and Limbaugh Toyota!!
hidden documentation fee of over $600.00 - joemc
Treated very bad by used car sales manager. Worst experience I have ever had. Love Toyota cars but will never visit this dealership for the purchase of another vehicle while present management is there. Truly wish Toyota would pull their franchise and give it to another dealership.
Horrible Customer Service - rlovely87
When we purchased a vehicle in 2014 from High Country we witnessed another couple walking out speaking loudly of bad service. We thought they were disgruntled customers and went through with our purchase anyways. All paperwork was signed electronically - which we now know was a huge mistake. There were numerous mistakes made throughout the documents that we did not discover until said vehicle was totaled and we begun going through the process of getting insurance to pay. We had reviewed the paperwork before signing but changes were made at some point - who knows when. For example the vehicle we traded in was a Malibu. One page said Malibu while the next page had a totally different year and make vehicle - not the one we traded in. Mistakes like that were everywhere.
Not only did we find that the paperwork was in disarray, we also found that customer service at High Country means nothing. There are documents we needed in order to have the vehicle paid off by our loan companies. We chatted online with a representative and were told we would receive a call from someone who could help us. That call never came. After a week we called in and spoke with a grumpy man who said he could not help us, we had to visit in person and sign paperwork. We drove 45min to be there in person (as we were told) - my husband took off a day of work to be there - turns out somehow the paperwork had already been completed and turned in (it appears it was completed and turned in after the Internet chat). Obviously the man we spoke to on the phone did not take the time to check our account when we called in and obviously they did not need us to be there in person if they did it without us. I am extremely disappointed they did not care enough about us to call and let us know. There was no apology for taking up our time.
My first impression of High Country was that customers were important. Obviously we have now witnessed customers are only important when High Country is trying to get them to purchase a vehicle.
We gave High Country multiple opportunities to assist us. If they had been friendly and/or helpful we likely would have made another purchase there. These recent interactions have left a bad taste now and we will definitely not be returning. Although we love Toyota vehicles we refuse to support a company that cares so little about their customers. We will be purchasing a different make to replace our Toyota.
Warning - High Country will not take of you when you need them. Be cautious!
Good service - Mo123
I would like to thank your service department I was in getting my 6 month service I had a couple if hiccups after service. When I went back with my problems I was treated with respect and they took care of every thing I want to thank the service manager LARA AND JOHAATHAN DRYER AND SETH AND PAUL. I HAVE BEEN A CUSTOMER OF TOYATOFOR THELAST25YEARSand let me tell you a little story I met JOHANTHAN DRYER25 year ago when I bought my first TOYOTA HE HAS ALWAYS TAKEN GOOD CARE OF MY CAR AND HAS BEEN VERY HONEST AND I TRUSTHIM . THANKYOU ONCE AGAIN LARA JOHNATHAN AND SETH
Just needed my right side mirror replaced. - MirrorMan
Had a little run on Interstate 65 with an errant tire that broke off a truck. Called and asked McKinnon about a replacement right side mirror in Barcelona Red. Talked with Megan in the parts department she did not know the total price because the body shop would have to provide their numbers for installation. I asked her to chat with them and I'll wait. She came back on & told me the total price parts and labor to install. ~ 255.00 dollars.
Waited on the other party to report the incident to their Insurance Company. Finally got a call 5 days after the run in from the insurance company. I called McKinnon & told Megan to order the mirror on a Friday for a Monday delivery and send me an e-mail with the quote for the work. Got the quote late Friday for ~325.00. WTH? I sent an e-mail on Saturday to ask Megan for rationale for the price increase for the Mirror.
(She has been out sick both Monday & Tuesday).
The mirror was delivered on Monday as I called to chat with Megan on why the increase in quote and to see if my mirror came in. She was out sick and Chris in parts said it was in but didn't know what the status was. Huh? Shouldn't that be in the computer on the order under my name? I ordered it & my name should be on it. So I told him I would call the next day, Tuesday.
Called on Tuesday and again Megan was sick. So I had to deal with Chris on the issue. In the course of talking about the mirror I asked him to confirm the total price since he apparently does not have access to whatever document Megan typed into the computer. He said well he didn't know how much it would be because the parts department would have to provide their price for parts and labor. Huh? I already had the part. No, not the mirror, they needed to paint it. Paint it? I was told you ordered them in the color scheme needed. They are no longer available. Ok, so when will it be painted? He didn't know that either because he would need to get it to the body shop. So how hard is that? Well I am the only one here and can't leave.
I asked him to put me thru to the Body shop and I'll get them to give me the estimate. Well he says he might lose me can I call them? Sure, because the use of a computer and a phone system apparently is too technical!
I call the body shop and again with the well the mirror isn't here yet so we might be through with it by Wednesday evening. Well I guess I'll find out tomorrow. But I did find out the body shop is a few miles away. Being separated from the main shop is a difficult task to pull off even if folks know what kind of technology they have at their disposal and can use it. It is compounded when parts must be delivered to one location and then transported to the final destination. They really need to do some serious process improvement. One person can't take up when another in the SAME department is out sick??? That Mr. McKinnon is know as a Single Point Of Failure! Not a good thing in critical situations and the same holds true if a business wishes to have a good reputation among their peers and make and keep customers!
Pressure to negotiate. - richatau
Test drove Highlander, shopping vehicles. Salesman pressure to negotiate stating he could get you below invoice. Starting price was about 6000 over invoice. My price was in the ball park of average price paid but would not negotiate anymore that day when they didnt agree to my price. Treated you like mud when you told them that you were shopping and may come back with better price.
Recieved emails signed by the salesman after, but the emails may have been generated by marketing software, as they seemed as if they had no idea you had already been in to see them.
Pretty much typical of high pressure sales. DONT GO THERE IN UNLESS YOU ARE FULLY PREPARED AND INFORMED about a FAIR PRICE.
HORRIBLE - Missmommy5712
After buying our new car, it's took two months almost and still no paperwork sent to get our tag. They keep calling saying their bank needs "more info" after we already turned our income in, and a $10,000 down payment. I have had to hire an attorney to handle this nonsense with this dealership! Do not purchase from this place unless you want a never ending headache!!
We purchased a 2008 camry and had every service apppt at... - Lacym18
We purchased a 2008 camry and had every service apppt at Sand Mtn Toyota. The camry began using quite a bit of oil between oil changes. This concern was brought up at every appt with promises of return calls and inveatigation which was never fulfulled. Recently my husband was there and was told that a new breather box was needed as a crucial part was missing and it would cost $475 to replace the entire unit as the part couldnt be purchased seperately. My husband became angry and argued that sand mtn was the only people to ever service the car and it had to of bwcome damaged under their care and it would need to be paid for by the dealership not us considering the vehicle had other issues that still hadnt been addressed by them. The service manager, Troy said he would check into it and be in touch. This was the only return call made from the dealership, we were told that the breather box would be fixed at their cost at our next visit. We went in today and wouldnt you know they found a way to get the missing $2 bolt that would have cost us $475 to fix. They are scam artist trying to take advantage of honest people. We simply eanted our issues addressed and resolved instead we have been given the run around and been hussled. Please remember we were told that the entire unit was going ti have ti be replaced at our cost but conviently when the charge was from their pocket they randomly had the cheap fix. The oil problem still hasnt been resolved except that oil will have to be added between oil changes and a shrug and Im sorry. Spending top dollar for a vehicle and not have resolution to issues brought to them is unacceptable. I love my camry and even though my husband says we will never own another i would argue. The dealership prays on the weak and will scam the custmer to their own benefit. We will never purchase another car feom them. BUYER BEWARE!!!
PROS Certified Sales Consultant
Vaden Toyota of Sylacauga