Dennis wood - sorensonm386
I just want to say that Dennis Wood helped me with my 2005 toyota 4runner limited. I was there getting a few recalls taking care of and getting a key made.He was very professional. Also was very nice. I will definitely be back again.
Happy! - Nursenan01
The work of a sales representative is never easy. David Gray is a superb sales representative. My experience was so pleasant at your dealership. David's interpersonal skills are exemplary. I usually dread buying a new car but the experience I had at your dealership was simply a pleasure. David was honest, thorough and he made sure that I was pleased with my car before I drove it off the dealership grounds. He also made sure that I understood every thing about the dash controls. He was kind, polite and very accommodating. I will buy my next car from David.
5 STAR RATING - Highlander
Bondy's Toyota is a excellent dealership---Having owned Toyota's since 1994 brought from various dealerships, I have never dealt with such niece people---Johnathan Sewell went out of his way to locate the Highlander my wife wanted---Everything that was promised, was delivered and the price was outstanding---I want waste my time at another dealership, next time I am in the market for a Toyota---I would suggest you do same
2016 Tundra Crew Max Purchase - 2016 Tundra Buyer
Tim Bunch helped me with the purchase of a 2016 Tundra Crew Max. I wanted a particular configuration and he helped get the vehicle for me. The process was straight forward and the final price was as we had agreed on the email he had sent me earlier. This is my second vehicle I have purchased from Bill Penney and my 3rd Toyota.
Our experence in buying a new Pruis - Phil Gray
Dayton was very helpful during our visit and in picking out the right vehicle that met our desires. He took the time to explain most of all the features of the Prius we finally decided to purchase. He just made our visit one of the best we have ever had. He should be commended for his ability to explain all questions that we had.
SUPERB! - littlebettyjr
Best car purchasing experience ever! From the moment I entered the dealership, I felt absolutely no pressure and was greeted by numerous hellos and smiles. I had an appointment with Seana Jones, VIP Coordinator. She was exceptional! The gentleman that detailed the car, told me thank you, have a blessed day and be safe. I can honestly say that the round trip from Montgomery to Daphne, AL was well worth it. I drove away in my new Camry XSE and have not missed my 4Runner one moment. Zoom zoom zoom!!!!
Wonderful - Bamagirl777
This was the best experience I've ever had purchasing a vehicle. There was no pressure added. Will recommend Michael also. He is the best.
Service on my 2001 4Runner - redbird
I have taken my 2001 4runner to Tuscaloosa Toyota ever since I purchased it in 2001. Everyone is always very helpful to me, especially Steve Woods. He makes sure every question I have is addressed. Since I don't know anything about vehicles he makes sure that the 4Runner is maintained the way it should be. I've come to trust and depend on seeing him when I come in for maintenance.
First new car buying experience - J2016
This was my first new car buying experience for myself. Cathy was very helpful, and she was able to answer all of our questions. She made the process quick and painless. She gave us time to discuss amongst ourselves without making us feel pressured or hurried.
New Owner of a 4Runner (Limited) - adueitt
We visited Palmers Toyota on Schillingers Rd before we came to Springhill Toyota, which was a huge mistake. The people were rude, so of course when we arrived at Springhill we already had a bad attitude about things. Doug was our salesman and he was very friendly. He helped us in any way he could. I would definitely recommend him to any of my friends or anyone wanting to buy a vehicle. The entire place was very comforting. Several people asked me if I wanted something to drink or if they could help me with anything.
Absolutely hassle free! - jhanel
Had a great experience. We had a budget we had specific needs. They were patient and worked with us throughout the process. They rocked it!!!
Great Experience! - Motherof2
Love my 2015 Camry! Tiffany Fredrick was very nice and courteous and made the experience great! Will go back to her for my next purchase!
Awesome - Luvmytoyota
We were very pleased with our experience at Toyota of Dothan. The sales personnel was quite helpful. No pressure on sale and all sales repesantives were pleasant. Your dealership has a lot to offer. We felt very welcomed.
Waiting to see if they honor Warranty for Leather Seats - camry2014
I bought a new 2014 Camry from Limbaugh, and the purchase experience was ok. Part of the deal was leather seating, and unbeknownst to me at the time they installed Katskin leather seats instead of Toyota factory leather. Now the seats are cracking/splitting and the car only has 12000 miles, is 2.5 years old and has been garaged the whole time. I got a piece of paper that says Toyota warrants all dealer installed options for 3yr/36,000 mi. Also Katskin website says they also warranty for 3/36. I called and asked if they will honor their warranty. Waiting to hear back, which makes me suspicious they wont. It may change my ratings if they do. I'll keep you posted.
hidden documentation fee of over $600.00 - joemc
Treated very bad by used car sales manager. Worst experience I have ever had. Love Toyota cars but will never visit this dealership for the purchase of another vehicle while present management is there. Truly wish Toyota would pull their franchise and give it to another dealership.
Service Department extremely slow - Debbieg
This is the second service I've received from High Country Toyota this year that took over 2 hours. This morning I had a 9:00 appointment and arrived 5 minutes early for an oil change and now 2 and a half hours later still don't have my car back. They told me they are fixing a recall and only one person can do that and he is working on another vehicle. I sat in the waiting room with a room full of people and they were all complaining about the lousy service they were getting at this dealership.
Just needed my right side mirror replaced. - MirrorMan
Had a little run on Interstate 65 with an errant tire that broke off a truck. Called and asked McKinnon about a replacement right side mirror in Barcelona Red. Talked with Megan in the parts department she did not know the total price because the body shop would have to provide their numbers for installation. I asked her to chat with them and I'll wait. She came back on & told me the total price parts and labor to install. ~ 255.00 dollars.
Waited on the other party to report the incident to their Insurance Company. Finally got a call 5 days after the run in from the insurance company. I called McKinnon & told Megan to order the mirror on a Friday for a Monday delivery and send me an e-mail with the quote for the work. Got the quote late Friday for ~325.00. WTH? I sent an e-mail on Saturday to ask Megan for rationale for the price increase for the Mirror.
(She has been out sick both Monday & Tuesday).
The mirror was delivered on Monday as I called to chat with Megan on why the increase in quote and to see if my mirror came in. She was out sick and Chris in parts said it was in but didn't know what the status was. Huh? Shouldn't that be in the computer on the order under my name? I ordered it & my name should be on it. So I told him I would call the next day, Tuesday.
Called on Tuesday and again Megan was sick. So I had to deal with Chris on the issue. In the course of talking about the mirror I asked him to confirm the total price since he apparently does not have access to whatever document Megan typed into the computer. He said well he didn't know how much it would be because the parts department would have to provide their price for parts and labor. Huh? I already had the part. No, not the mirror, they needed to paint it. Paint it? I was told you ordered them in the color scheme needed. They are no longer available. Ok, so when will it be painted? He didn't know that either because he would need to get it to the body shop. So how hard is that? Well I am the only one here and can't leave.
I asked him to put me thru to the Body shop and I'll get them to give me the estimate. Well he says he might lose me can I call them? Sure, because the use of a computer and a phone system apparently is too technical!
I call the body shop and again with the well the mirror isn't here yet so we might be through with it by Wednesday evening. Well I guess I'll find out tomorrow. But I did find out the body shop is a few miles away. Being separated from the main shop is a difficult task to pull off even if folks know what kind of technology they have at their disposal and can use it. It is compounded when parts must be delivered to one location and then transported to the final destination. They really need to do some serious process improvement. One person can't take up when another in the SAME department is out sick??? That Mr. McKinnon is know as a Single Point Of Failure! Not a good thing in critical situations and the same holds true if a business wishes to have a good reputation among their peers and make and keep customers!
Very bad coustomer service at service department - Pintu123
The guy who was at front desk was very rude, I just visit to change oil for my car but when I got the car back all lights were on ( check engine, maintains req n all lights) when I ask him to fix that he was like it was already there v dint do nothing, but after small argument he did fix that problem with bad attitude , the same problem I had twice with them both the time they fixed it unwillingli
So my request to all stay away from hoover toyota
Such A let "DOWN" - Careless
I've had a total of three bad experiences and I will never recommend no one to come to this location. I feel that it's all about the sales rep and what the company can pull from the customer. With having a trade in of a Toyota they want to railroad me and pay me bare minimum for my trade which is in excellent condition , been serviced by this location, and the miles aren't over the average. I feel that they want to pay me the lesser value of my car so my car can be resold at a high ticket and reap the full benefits from car....very disappointed and as the old saying goes bad news travel faster then the good
HORRIBLE - Missmommy5712
After buying our new car, it's took two months almost and still no paperwork sent to get our tag. They keep calling saying their bank needs "more info" after we already turned our income in, and a $10,000 down payment. I have had to hire an attorney to handle this nonsense with this dealership! Do not purchase from this place unless you want a never ending headache!!
We purchased a 2008 camry and had every service apppt at... - Lacym18
We purchased a 2008 camry and had every service apppt at Sand Mtn Toyota. The camry began using quite a bit of oil between oil changes. This concern was brought up at every appt with promises of return calls and inveatigation which was never fulfulled. Recently my husband was there and was told that a new breather box was needed as a crucial part was missing and it would cost $475 to replace the entire unit as the part couldnt be purchased seperately. My husband became angry and argued that sand mtn was the only people to ever service the car and it had to of bwcome damaged under their care and it would need to be paid for by the dealership not us considering the vehicle had other issues that still hadnt been addressed by them. The service manager, Troy said he would check into it and be in touch. This was the only return call made from the dealership, we were told that the breather box would be fixed at their cost at our next visit. We went in today and wouldnt you know they found a way to get the missing $2 bolt that would have cost us $475 to fix. They are scam artist trying to take advantage of honest people. We simply eanted our issues addressed and resolved instead we have been given the run around and been hussled. Please remember we were told that the entire unit was going ti have ti be replaced at our cost but conviently when the charge was from their pocket they randomly had the cheap fix. The oil problem still hasnt been resolved except that oil will have to be added between oil changes and a shrug and Im sorry. Spending top dollar for a vehicle and not have resolution to issues brought to them is unacceptable. I love my camry and even though my husband says we will never own another i would argue. The dealership prays on the weak and will scam the custmer to their own benefit. We will never purchase another car feom them. BUYER BEWARE!!!
Sales and Leasing
Glynn Smith Toyota of Sylacauga