EXCEPTIONAL SERVICE........... - RHurst
I would first like to say my fiance and I is beyond pleased with the quality of service that Mr. Jones provided us with. He was very direct , comforting, persistent, respectful and very knowlwdgeable of the vehicles that I qualified for. Mr.Jones is definitely the right fit to be a top salesman at Serra Toyota. I thank all of you for the second chance and big thanks to Mr. Jones.
Roy Hurst Jr. and Family
Fantastic, stress free experience !! - hillrph
Alice was great and I didn't even have to negotiate her down on the price. She took great care of us even when we had to bring the car back to calibrate the GPS and she made sure I left with a Toyota t-shirt.
Didn't think we would end up walking out of there with a car - KiwiCat15
So my husband and I were looking to trade in our 2013 Chevy Malibu for hopefully an SUV. I was looking at Dodge, Jeep, Chevy, Honda and of course Toyota. Well after seeing probably about 6 dealerships in the past 2 months, I decided to check out Bondys Toyota. Now here in south Alabama, were very limited to where we can buy our vehicles. However, we weren't treated like that. Gary at Bondys Toyota made us feel like we could have gone anywhere and instead we chose them. Not only that but he even made see we got the best possible deal we could have gotten. Also, even though many dealers just leave you to your own things after you sign the financial paperwork, Gary made sure we had the car to our specification and even went step by step through almost the entire process and did not once lean our side until we left the lot with our new RAV4. Like I said in the title, we didn't expect to be walking out of the dealership with a new car but seeing how much Gary did for us and how much he treated us like family, gave the right push into buying our new car.
Excellence!! - KimsnClays
From the time of choosing the right vehicle for me and my family till the close of the deal on my new Highlander, a wonderful , courteous staff and experience. No other dealership like them!!!
Professional and determined - ragee65
I enjoyed my experience dealing with daylon fulmer he is a very young and very determined individual I thought he did a excellent job of telling me about the 2016 tacoma I purchased and I would recommend him to others .I have been a customer of toyotas for bout 25 yrs and dont think I would drive any other truck. Very pleased will only do business with serra.
Love love love my Camry - SunnieShine
Absolutely love my new Camry! I was just planning to look around a little bit until Taylor came to help me. He found the car that was exactly what I was looking for so I didn't even bother looking anywhere else. After just having a wreck I was very impressed with all the safety features.
Best salesman EVER - Franklin.Roberts
We had an amazing experience buying our new truck here. This is by far the nicest salesman and sales experience we have had during this process. Scott Mandler was our salesman and he was not at all pushy but very informative and answered all questions and concerns knowledgably. We will be returning soon for our next vehicle purchase as long as Scott agrees to be our salesman. Great job!
Excellent service - ganniston
Rob did a great job from introduction to close. He did a great job making sure I was comfortable some times leaving me feeling exhausted just watching him work. I will do business with them again.
Service on my 2001 4Runner - redbird
I have taken my 2001 4runner to Tuscaloosa Toyota ever since I purchased it in 2001. Everyone is always very helpful to me, especially Steve Woods. He makes sure every question I have is addressed. Since I don't know anything about vehicles he makes sure that the 4Runner is maintained the way it should be. I've come to trust and depend on seeing him when I come in for maintenance.
New Owner of a 4Runner (Limited) - adueitt
We visited Palmers Toyota on Schillingers Rd before we came to Springhill Toyota, which was a huge mistake. The people were rude, so of course when we arrived at Springhill we already had a bad attitude about things. Doug was our salesman and he was very friendly. He helped us in any way he could. I would definitely recommend him to any of my friends or anyone wanting to buy a vehicle. The entire place was very comforting. Several people asked me if I wanted something to drink or if they could help me with anything.
Absolutely hassle free! - jhanel
Had a great experience. We had a budget we had specific needs. They were patient and worked with us throughout the process. They rocked it!!!
Expectations Met - JAK
We went to Scott Crump knowing what we wanted in a vehicle, negotiated with their personnel and was treated with respect and believe we both were satisfied with the outcome/purchase. Win Win
Great Experience! - Motherof2
Love my 2015 Camry! Tiffany Fredrick was very nice and courteous and made the experience great! Will go back to her for my next purchase!
Great customer service - blacqbeautii
TV makes it easy to make to choose which car is best for me and he is also a great source to recommend to others
Perfect vehicle for me - Angela70
I went to the dealership with the expectation of going over what my fiance and I wanted in a vehicle, possibly having to order it, but mainly wanting to do the leg work before James comes home on leave. Ashley confirmed my appointment and I was met in the parking lot by Scott. After going over our "wish list" we walked to the parking lot and there, on the lot, was the vehicle we wanted. The dealership had the rubber mats I wanted and installed the running boards while I waited. The entire experience was very pleasant, negotiating was reasonable and did not take a lot of back and forth. Scott introduced me to the team, gave me a tour of the dealership and maintenance. We are more than pleased with the experience and our new 4runner. Scott and Ashley were both amazing!
Service Department extremely slow - Debbieg
This is the second service I've received from High Country Toyota this year that took over 2 hours. This morning I had a 9:00 appointment and arrived 5 minutes early for an oil change and now 2 and a half hours later still don't have my car back. They told me they are fixing a recall and only one person can do that and he is working on another vehicle. I sat in the waiting room with a room full of people and they were all complaining about the lousy service they were getting at this dealership.
Very bad coustomer service at service department - Pintu123
The guy who was at front desk was very rude, I just visit to change oil for my car but when I got the car back all lights were on ( check engine, maintains req n all lights) when I ask him to fix that he was like it was already there v dint do nothing, but after small argument he did fix that problem with bad attitude , the same problem I had twice with them both the time they fixed it unwillingli
So my request to all stay away from hoover toyota
Just needed my right side mirror replaced. - MirrorMan
Had a little run on Interstate 65 with an errant tire that broke off a truck. Called and asked McKinnon about a replacement right side mirror in Barcelona Red. Talked with Megan in the parts department she did not know the total price because the body shop would have to provide their numbers for installation. I asked her to chat with them and I'll wait. She came back on & told me the total price parts and labor to install. ~ 255.00 dollars.
Waited on the other party to report the incident to their Insurance Company. Finally got a call 5 days after the run in from the insurance company. I called McKinnon & told Megan to order the mirror on a Friday for a Monday delivery and send me an e-mail with the quote for the work. Got the quote late Friday for ~325.00. WTH? I sent an e-mail on Saturday to ask Megan for rationale for the price increase for the Mirror.
(She has been out sick both Monday & Tuesday).
The mirror was delivered on Monday as I called to chat with Megan on why the increase in quote and to see if my mirror came in. She was out sick and Chris in parts said it was in but didn't know what the status was. Huh? Shouldn't that be in the computer on the order under my name? I ordered it & my name should be on it. So I told him I would call the next day, Tuesday.
Called on Tuesday and again Megan was sick. So I had to deal with Chris on the issue. In the course of talking about the mirror I asked him to confirm the total price since he apparently does not have access to whatever document Megan typed into the computer. He said well he didn't know how much it would be because the parts department would have to provide their price for parts and labor. Huh? I already had the part. No, not the mirror, they needed to paint it. Paint it? I was told you ordered them in the color scheme needed. They are no longer available. Ok, so when will it be painted? He didn't know that either because he would need to get it to the body shop. So how hard is that? Well I am the only one here and can't leave.
I asked him to put me thru to the Body shop and I'll get them to give me the estimate. Well he says he might lose me can I call them? Sure, because the use of a computer and a phone system apparently is too technical!
I call the body shop and again with the well the mirror isn't here yet so we might be through with it by Wednesday evening. Well I guess I'll find out tomorrow. But I did find out the body shop is a few miles away. Being separated from the main shop is a difficult task to pull off even if folks know what kind of technology they have at their disposal and can use it. It is compounded when parts must be delivered to one location and then transported to the final destination. They really need to do some serious process improvement. One person can't take up when another in the SAME department is out sick??? That Mr. McKinnon is know as a Single Point Of Failure! Not a good thing in critical situations and the same holds true if a business wishes to have a good reputation among their peers and make and keep customers!
Such A let "DOWN" - Careless
I've had a total of three bad experiences and I will never recommend no one to come to this location. I feel that it's all about the sales rep and what the company can pull from the customer. With having a trade in of a Toyota they want to railroad me and pay me bare minimum for my trade which is in excellent condition , been serviced by this location, and the miles aren't over the average. I feel that they want to pay me the lesser value of my car so my car can be resold at a high ticket and reap the full benefits from car....very disappointed and as the old saying goes bad news travel faster then the good
HORRIBLE - Missmommy5712
After buying our new car, it's took two months almost and still no paperwork sent to get our tag. They keep calling saying their bank needs "more info" after we already turned our income in, and a $10,000 down payment. I have had to hire an attorney to handle this nonsense with this dealership! Do not purchase from this place unless you want a never ending headache!!
We purchased a 2008 camry and had every service apppt at... - Lacym18
We purchased a 2008 camry and had every service apppt at Sand Mtn Toyota. The camry began using quite a bit of oil between oil changes. This concern was brought up at every appt with promises of return calls and inveatigation which was never fulfulled. Recently my husband was there and was told that a new breather box was needed as a crucial part was missing and it would cost $475 to replace the entire unit as the part couldnt be purchased seperately. My husband became angry and argued that sand mtn was the only people to ever service the car and it had to of bwcome damaged under their care and it would need to be paid for by the dealership not us considering the vehicle had other issues that still hadnt been addressed by them. The service manager, Troy said he would check into it and be in touch. This was the only return call made from the dealership, we were told that the breather box would be fixed at their cost at our next visit. We went in today and wouldnt you know they found a way to get the missing $2 bolt that would have cost us $475 to fix. They are scam artist trying to take advantage of honest people. We simply eanted our issues addressed and resolved instead we have been given the run around and been hussled. Please remember we were told that the entire unit was going ti have ti be replaced at our cost but conviently when the charge was from their pocket they randomly had the cheap fix. The oil problem still hasnt been resolved except that oil will have to be added between oil changes and a shrug and Im sorry. Spending top dollar for a vehicle and not have resolution to issues brought to them is unacceptable. I love my camry and even though my husband says we will never own another i would argue. The dealership prays on the weak and will scam the custmer to their own benefit. We will never purchase another car feom them. BUYER BEWARE!!!