Satisfied Customer - Pfunk
I recently purchased a 2017 Toyota Camry from Serra Toyota and I was thoroughly pleased with the service I received. My salesman Desmond Reed was awesome!! He made sure that I got the best deal possible for me and has been great with following up to make sure that I was satisfied with my purchase. I would recommend Serra Toyota if you are looking to purchase your next vehicle.
Great Experience purchasing a used car - ssearcy
I had the pleasure of working with Alice Ricks and she was awesome. She was not pushy and great communication. The best experience I have had when it comes to buying a car! Would definitely do business again!
Dealing with Mr. Bloyd during my Upgrade of my Highlander... - firstname.lastname@example.org
It was a honor & privilege to deal with Mr. Bloyd. He was very knowledgeable about your product line and specifically my upgrade from a Highlander XLE to a Limited. His degree of professionalism and expertise was greatly appreciated. Also, Barry in training was very helpful throughout my process of upgrading my 2016 Highlander. Sincere thanks for your support and patience.
Clarification of Lease versus purchase was greatly appreciated. Thanks again Mr. Bloyd. This is the 1st time I have EVER leased versus purchased a POV.
John D. McCormick
Very pleasant, no pressure sale. - Challenger09
Just bought my second Camry from Enterprise Toyota. Thanks to Mike Jones' patience my experience was very pleasant. I highly recommend Enterprise Toyota Dealership. Thanks Mike for your patience and tenacity.
Great experience... Very helpful - Tammy H
Buying a car can be a stressful time.. But my experience today was nothing but amazing... From the moment I walked though the door until I drove away with my new 2017.. Daylon Fulmer went over everything in detail.. If your looking for someone to walk you though all the steps.. Answer your questions.. And just make your experience buying a car at ease ask for Daylon Fulmer..
Cool relaxed lobby, great customer service & selection - southenspiced
I had a negative experience at my local Toyota dealership so visiting Eastern Shore was like a breath of fresh air.
I'd waited a little over a week for the local dealership to find a Corolla S in electric blue. I saw the car online while price comparison shopping and fell in love. After being called back and told that my car was in at the other dealership and driving all the way to town to find that not only was my car not in, they tried to cram me into an SE claiming it was the same thing and that I'd just need to settle for a different color because they were giving me the deal of the century. I threw my hands up and decided to look at the other two "local-ish" dealers.
Eastern Shore called me after I inquired on the price of a used electric blue corolla s, and my salesman set an appt to show me that car that afternoon. I was thrilled to see a HUGE dealership with a LARGE selection of new Toyotas when I pulled up and my car sitting up front with a reserved sign on it waiting for my test drive. My salesman Willis greeted me out front and without any hassle handed me the keys to take the car I was interested in for a spin.
Financing wouldn't allow me to buy the used and get a good deal and while we sat at comfortable tables and sipped complimentary drinks while our daughter played pool with another little girl they worked a fabulous deal on a new toyota in the exact color I wanted. It was pulled up out front and ready for a test drive before I even missed out sales guy.
Eastern Shore handled my customer service experience like pros, the car I bought is almost exactly what I went out looking for I wasn't shown 10 cars I didn't want, to get to it, and no one came around lying about giving me a no profit deal.
If the service department is half as good as the sales department I'll continue to drive 50+ miles out of the way to deal with Eastern Shore instead of my local dealership.
Great Experience! - Motherof2
Love my 2015 Camry! Tiffany Fredrick was very nice and courteous and made the experience great! Will go back to her for my next purchase!
Very satisfied. Great experience. - Joan Fellows
Mr. Galbreath listened to my needs and worked hard to help me get what I needed. Very pleased with the experience. Great dealership. Great service.
Great Dealership - hperk72
Calvin Odell is absolutely the best. This is my 4th car bought from Sunny King and Calvin. Makes the experience so easy and fair compared to any dealer I have bought from in the past. Just nice genuine people!
First service - David E Mccormack
Everyone was very curious and knowledgeable which made my service experience comfortable. The coffee as good also. I would highly recommend Scott Crump to all and any one I know.
Excellent Service - Brian D Harvell
Service team is great Wesley Robertson helped me this time. I am a regular customer known by most of the service team because I have a service on my RAV 4 about every 2 weeks.
Bought new car - Toyota 2016
First time at this dealer had a great experience
Josh Hernandez took excellent care of my husband and I. And we'll definitely recommend josh Hernandez
And this dealer Toyota of Dothan
Sales and service are both excellent - Big Chet
We have bought 4 cars at Lynch - 2 Camry's, a RAV4 and a Corolla. The purchase process is the best experience I have ever had. Jarvon Cubit and Phil Dugas are a joy to bargain with. Even when bargaining hard you are always treated with courtesy and respect. All of my Toyota's have been serviced by Lynch. There is no hassle or up-selling by the service team and items are taken care of in a very timely fashion. This is definitely a different and much better experience than I have had at other area Toyota dealers. I recommend Lynch and especially Jarvon and Phil who will work with you to get a good deal.
I love my Rave SUV! - Gloves.diann
I love my new car soooo much! My sales man Cheyenne did a excellent job showing me the car I wanted in red, the color I wanted!GodBless
Great service - Reet
Everyone was helpful and friendly during the whole process. I would recommend Limbaugh to anyone. Thanks to Scott Coleman for helping me with everything (THANKS).
hidden documentation fee of over $600.00 - joemc
Treated very bad by used car sales manager. Worst experience I have ever had. Love Toyota cars but will never visit this dealership for the purchase of another vehicle while present management is there. Truly wish Toyota would pull their franchise and give it to another dealership.
Appointments are hit and miss, but service is great! - VeganPrius
This is a good dealership with nice amenities, professional staff, and excellent service for all Toyota vehicles. They are the only people I trust to keep my Prius in fabulous order, and so far (3.5 years now), their record is outstanding in that regard. The only caveats I have are the coffee maker, which seems not to be cleaned as often as perhaps it should be, and their appointment system, which has just been upgraded but has a less-than-helpful track record before now. Hopefully, as autumn 2016 proceeds, that will change, and their service delivery will improve even more with this addition. Still, I definitely recommend them!
Horrible Customer Service - rlovely87
When we purchased a vehicle in 2014 from High Country we witnessed another couple walking out speaking loudly of bad service. We thought they were disgruntled customers and went through with our purchase anyways. All paperwork was signed electronically - which we now know was a huge mistake. There were numerous mistakes made throughout the documents that we did not discover until said vehicle was totaled and we begun going through the process of getting insurance to pay. We had reviewed the paperwork before signing but changes were made at some point - who knows when. For example the vehicle we traded in was a Malibu. One page said Malibu while the next page had a totally different year and make vehicle - not the one we traded in. Mistakes like that were everywhere.
Not only did we find that the paperwork was in disarray, we also found that customer service at High Country means nothing. There are documents we needed in order to have the vehicle paid off by our loan companies. We chatted online with a representative and were told we would receive a call from someone who could help us. That call never came. After a week we called in and spoke with a grumpy man who said he could not help us, we had to visit in person and sign paperwork. We drove 45min to be there in person (as we were told) - my husband took off a day of work to be there - turns out somehow the paperwork had already been completed and turned in (it appears it was completed and turned in after the Internet chat). Obviously the man we spoke to on the phone did not take the time to check our account when we called in and obviously they did not need us to be there in person if they did it without us. I am extremely disappointed they did not care enough about us to call and let us know. There was no apology for taking up our time.
My first impression of High Country was that customers were important. Obviously we have now witnessed customers are only important when High Country is trying to get them to purchase a vehicle.
We gave High Country multiple opportunities to assist us. If they had been friendly and/or helpful we likely would have made another purchase there. These recent interactions have left a bad taste now and we will definitely not be returning. Although we love Toyota vehicles we refuse to support a company that cares so little about their customers. We will be purchasing a different make to replace our Toyota.
Warning - High Country will not take of you when you need them. Be cautious!
Just needed my right side mirror replaced. - MirrorMan
Had a little run on Interstate 65 with an errant tire that broke off a truck. Called and asked McKinnon about a replacement right side mirror in Barcelona Red. Talked with Megan in the parts department she did not know the total price because the body shop would have to provide their numbers for installation. I asked her to chat with them and I'll wait. She came back on & told me the total price parts and labor to install. ~ 255.00 dollars.
Waited on the other party to report the incident to their Insurance Company. Finally got a call 5 days after the run in from the insurance company. I called McKinnon & told Megan to order the mirror on a Friday for a Monday delivery and send me an e-mail with the quote for the work. Got the quote late Friday for ~325.00. WTH? I sent an e-mail on Saturday to ask Megan for rationale for the price increase for the Mirror.
(She has been out sick both Monday & Tuesday).
The mirror was delivered on Monday as I called to chat with Megan on why the increase in quote and to see if my mirror came in. She was out sick and Chris in parts said it was in but didn't know what the status was. Huh? Shouldn't that be in the computer on the order under my name? I ordered it & my name should be on it. So I told him I would call the next day, Tuesday.
Called on Tuesday and again Megan was sick. So I had to deal with Chris on the issue. In the course of talking about the mirror I asked him to confirm the total price since he apparently does not have access to whatever document Megan typed into the computer. He said well he didn't know how much it would be because the parts department would have to provide their price for parts and labor. Huh? I already had the part. No, not the mirror, they needed to paint it. Paint it? I was told you ordered them in the color scheme needed. They are no longer available. Ok, so when will it be painted? He didn't know that either because he would need to get it to the body shop. So how hard is that? Well I am the only one here and can't leave.
I asked him to put me thru to the Body shop and I'll get them to give me the estimate. Well he says he might lose me can I call them? Sure, because the use of a computer and a phone system apparently is too technical!
I call the body shop and again with the well the mirror isn't here yet so we might be through with it by Wednesday evening. Well I guess I'll find out tomorrow. But I did find out the body shop is a few miles away. Being separated from the main shop is a difficult task to pull off even if folks know what kind of technology they have at their disposal and can use it. It is compounded when parts must be delivered to one location and then transported to the final destination. They really need to do some serious process improvement. One person can't take up when another in the SAME department is out sick??? That Mr. McKinnon is know as a Single Point Of Failure! Not a good thing in critical situations and the same holds true if a business wishes to have a good reputation among their peers and make and keep customers!
Up sale - Iknewbetter
If you take in an older Toyota be prepared to be hounded by a leased car salesman. Then after 3 hrs for an oil change tire rotation I received an estimate for $1400 in repairs. I folded like a fool and am leasing a car I can't afford and I'm stuck.
HORRIBLE - Missmommy5712
After buying our new car, it's took two months almost and still no paperwork sent to get our tag. They keep calling saying their bank needs "more info" after we already turned our income in, and a $10,000 down payment. I have had to hire an attorney to handle this nonsense with this dealership! Do not purchase from this place unless you want a never ending headache!!
We purchased a 2008 camry and had every service apppt at... - Lacym18
We purchased a 2008 camry and had every service apppt at Sand Mtn Toyota. The camry began using quite a bit of oil between oil changes. This concern was brought up at every appt with promises of return calls and inveatigation which was never fulfulled. Recently my husband was there and was told that a new breather box was needed as a crucial part was missing and it would cost $475 to replace the entire unit as the part couldnt be purchased seperately. My husband became angry and argued that sand mtn was the only people to ever service the car and it had to of bwcome damaged under their care and it would need to be paid for by the dealership not us considering the vehicle had other issues that still hadnt been addressed by them. The service manager, Troy said he would check into it and be in touch. This was the only return call made from the dealership, we were told that the breather box would be fixed at their cost at our next visit. We went in today and wouldnt you know they found a way to get the missing $2 bolt that would have cost us $475 to fix. They are scam artist trying to take advantage of honest people. We simply eanted our issues addressed and resolved instead we have been given the run around and been hussled. Please remember we were told that the entire unit was going ti have ti be replaced at our cost but conviently when the charge was from their pocket they randomly had the cheap fix. The oil problem still hasnt been resolved except that oil will have to be added between oil changes and a shrug and Im sorry. Spending top dollar for a vehicle and not have resolution to issues brought to them is unacceptable. I love my camry and even though my husband says we will never own another i would argue. The dealership prays on the weak and will scam the custmer to their own benefit. We will never purchase another car feom them. BUYER BEWARE!!!
PROS/DealerRater certified sales professional
PROS Certified Sales Consultant
Vaden Toyota of Sylacauga