Perfect - Domonique
I love this dealership ...... I would recommend anytime. The people were so professional. I was very comfortable at Toyota. The process wasn't long at all.... That's why they're number one in my book.
fast very informative and super nice easy to work with love - janet.miers.7
great salesperson to work with fast and friendly and we got the best deal we love the rav4 she showed us among other vehickles very friendly
Excellent and fast service. - LW76
Recently purchased my 4th vehicle from Bondy's Toyota of Enterprise. Gary Pollard assisted me in all four of my purchases. He has always been up front and honest as well as help me get this best deal possible. I highly recommend to anyone wanting to purchase a new or used vehicle to ask for Gary. My last purchase was by far the easiest. I test drove two different vehicles in the late afternoon. Made my decision, completed the credit app and received a phone call the next morning telling me everything was all set. I came in signed the paperwork and drove off. From start to finish I maybe spent 2 hours at the dealership. For anyone who doesn't like spending an eternity at a dealership I highly recommend working with Gary Pollard.
AWESOMENESS AT ITS BEST! - gbond1809
HUNTER, AND VERNON ARE THE BOMB DIGITY! THOSE GUYS WORKED ON MY FILE ALL DAY AND REALLY MADE MY ENTIRE DAY AND LIFE!!! NO IM SO SERIOUS! I HAVE NEVER HAD ANYTHING NEW AND I FEEL SO GOOD DRIVING OFF IN THAT CAR THEY HELPED ME GET! ITS NOT ONLY I HAVE STYLE BUT A PIECE OF MIND WHICH IS PRICELESS IN MY OPINION! I WILL REFER REFER REFER TO THIS PLACE!
Looking around for a new Toyota - Helen Hambric
I have just been looking around for a new Toyota as I find them extremely reliable. I met Leslie as I was browsing. She is extremely professional and knowledgeable as well as very personable. I would definitely recommend her to anyone who is in the market for a new or used vehicle!
My Sunday experience at Eastern Shore Toyota was pleasant. A - Rebecca Doise
All my questions and concerns were addressed directly and in the end I left with a car that I am quite satisfied with. Thank You Andrew and Joe ( finance).
Great Experience! - Motherof2
Love my 2015 Camry! Tiffany Fredrick was very nice and courteous and made the experience great! Will go back to her for my next purchase!
satisfied - sweetness
My saleamen were the best. Bernard Nobles was such a blessing. The sales manager was major in my decision to but new. I was a hard sale but I would come back to these two men again. Two very nice men. I gave away cards for them both.
First service - David E Mccormack
Everyone was very curious and knowledgeable which made my service experience comfortable. The coffee as good also. I would highly recommend Scott Crump to all and any one I know.
Great experience at Tuscaloosa Toyota thanks to Logan Cotton - Cdunkin
My husband and I was going to make the rounds looking for a new vehicle on Oct 1st, until he looked on line and noticed Tuscaloosa Toyota had 18 4runners on the lot, so we traveled from Valley Grande Al to Ttown to take a look. Little did we know at the time we left home what a great experience we were about to encounter. When we arrived It was Logon Cotton's turn to be the sales person for our visit, his first day on the sales floor and we were his first customers. This young man was beyond perfessional, helpful and a pleasure to do business with. We narrowed our choice down to two white 2016 4runners. Logon accomedated us in every way he could, did a great job and may I say the sale was made. This was my best experience ever purchasing a vehicle. We will definitely shop Tuscaloosa Toyota again and recommend to people if you are looking for a quality vehicle and want the best experience purchasing go to TTow Toyota. Thanks Logan Cotton
First time buyer - Clarinetplayer3@gmail.com
I had been in search for a new car for over a year, and I'd been to many different dealers within the area. This was my best experience. They were not pushy, the worked with me and help me make the best possible choice for my situation and what I was looking for. They also wanted to get to know me and got very personal with me and shared their experiences with me also. We had some good laughs. Really enjoyed speaking with them.
Absolutely hassle free! - jhanel
Had a great experience. We had a budget we had specific needs. They were patient and worked with us throughout the process. They rocked it!!!
Great staff - cp847
Everyone was really nice. They really take time to explain everything to you.
Good selection of cars. Nice facility. Friendly people. I would recommend them to everyone.
Awesomeness - Tharris2011
Mr. Drew was awesome he stood firm on his superior hospitality & helped me drive off with a New Car Keep let Him use you Thanks
hidden documentation fee of over $600.00 - joemc
Treated very bad by used car sales manager. Worst experience I have ever had. Love Toyota cars but will never visit this dealership for the purchase of another vehicle while present management is there. Truly wish Toyota would pull their franchise and give it to another dealership.
Amazing and fast service - Bdavis08
They were quick to find us what we wanted and got it quick! We were not pushed into a vehicle we didn't want, but the EXACT one we wanted!
Horrible Customer Service - rlovely87
When we purchased a vehicle in 2014 from High Country we witnessed another couple walking out speaking loudly of bad service. We thought they were disgruntled customers and went through with our purchase anyways. All paperwork was signed electronically - which we now know was a huge mistake. There were numerous mistakes made throughout the documents that we did not discover until said vehicle was totaled and we begun going through the process of getting insurance to pay. We had reviewed the paperwork before signing but changes were made at some point - who knows when. For example the vehicle we traded in was a Malibu. One page said Malibu while the next page had a totally different year and make vehicle - not the one we traded in. Mistakes like that were everywhere.
Not only did we find that the paperwork was in disarray, we also found that customer service at High Country means nothing. There are documents we needed in order to have the vehicle paid off by our loan companies. We chatted online with a representative and were told we would receive a call from someone who could help us. That call never came. After a week we called in and spoke with a grumpy man who said he could not help us, we had to visit in person and sign paperwork. We drove 45min to be there in person (as we were told) - my husband took off a day of work to be there - turns out somehow the paperwork had already been completed and turned in (it appears it was completed and turned in after the Internet chat). Obviously the man we spoke to on the phone did not take the time to check our account when we called in and obviously they did not need us to be there in person if they did it without us. I am extremely disappointed they did not care enough about us to call and let us know. There was no apology for taking up our time.
My first impression of High Country was that customers were important. Obviously we have now witnessed customers are only important when High Country is trying to get them to purchase a vehicle.
We gave High Country multiple opportunities to assist us. If they had been friendly and/or helpful we likely would have made another purchase there. These recent interactions have left a bad taste now and we will definitely not be returning. Although we love Toyota vehicles we refuse to support a company that cares so little about their customers. We will be purchasing a different make to replace our Toyota.
Warning - High Country will not take of you when you need them. Be cautious!
Just needed my right side mirror replaced. - MirrorMan
Had a little run on Interstate 65 with an errant tire that broke off a truck. Called and asked McKinnon about a replacement right side mirror in Barcelona Red. Talked with Megan in the parts department she did not know the total price because the body shop would have to provide their numbers for installation. I asked her to chat with them and I'll wait. She came back on & told me the total price parts and labor to install. ~ 255.00 dollars.
Waited on the other party to report the incident to their Insurance Company. Finally got a call 5 days after the run in from the insurance company. I called McKinnon & told Megan to order the mirror on a Friday for a Monday delivery and send me an e-mail with the quote for the work. Got the quote late Friday for ~325.00. WTH? I sent an e-mail on Saturday to ask Megan for rationale for the price increase for the Mirror.
(She has been out sick both Monday & Tuesday).
The mirror was delivered on Monday as I called to chat with Megan on why the increase in quote and to see if my mirror came in. She was out sick and Chris in parts said it was in but didn't know what the status was. Huh? Shouldn't that be in the computer on the order under my name? I ordered it & my name should be on it. So I told him I would call the next day, Tuesday.
Called on Tuesday and again Megan was sick. So I had to deal with Chris on the issue. In the course of talking about the mirror I asked him to confirm the total price since he apparently does not have access to whatever document Megan typed into the computer. He said well he didn't know how much it would be because the parts department would have to provide their price for parts and labor. Huh? I already had the part. No, not the mirror, they needed to paint it. Paint it? I was told you ordered them in the color scheme needed. They are no longer available. Ok, so when will it be painted? He didn't know that either because he would need to get it to the body shop. So how hard is that? Well I am the only one here and can't leave.
I asked him to put me thru to the Body shop and I'll get them to give me the estimate. Well he says he might lose me can I call them? Sure, because the use of a computer and a phone system apparently is too technical!
I call the body shop and again with the well the mirror isn't here yet so we might be through with it by Wednesday evening. Well I guess I'll find out tomorrow. But I did find out the body shop is a few miles away. Being separated from the main shop is a difficult task to pull off even if folks know what kind of technology they have at their disposal and can use it. It is compounded when parts must be delivered to one location and then transported to the final destination. They really need to do some serious process improvement. One person can't take up when another in the SAME department is out sick??? That Mr. McKinnon is know as a Single Point Of Failure! Not a good thing in critical situations and the same holds true if a business wishes to have a good reputation among their peers and make and keep customers!
Pressure to negotiate. - richatau
Test drove Highlander, shopping vehicles. Salesman pressure to negotiate stating he could get you below invoice. Starting price was about 6000 over invoice. My price was in the ball park of average price paid but would not negotiate anymore that day when they didnt agree to my price. Treated you like mud when you told them that you were shopping and may come back with better price.
Recieved emails signed by the salesman after, but the emails may have been generated by marketing software, as they seemed as if they had no idea you had already been in to see them.
Pretty much typical of high pressure sales. DONT GO THERE IN UNLESS YOU ARE FULLY PREPARED AND INFORMED about a FAIR PRICE.
HORRIBLE - Missmommy5712
After buying our new car, it's took two months almost and still no paperwork sent to get our tag. They keep calling saying their bank needs "more info" after we already turned our income in, and a $10,000 down payment. I have had to hire an attorney to handle this nonsense with this dealership! Do not purchase from this place unless you want a never ending headache!!
We purchased a 2008 camry and had every service apppt at... - Lacym18
We purchased a 2008 camry and had every service apppt at Sand Mtn Toyota. The camry began using quite a bit of oil between oil changes. This concern was brought up at every appt with promises of return calls and inveatigation which was never fulfulled. Recently my husband was there and was told that a new breather box was needed as a crucial part was missing and it would cost $475 to replace the entire unit as the part couldnt be purchased seperately. My husband became angry and argued that sand mtn was the only people to ever service the car and it had to of bwcome damaged under their care and it would need to be paid for by the dealership not us considering the vehicle had other issues that still hadnt been addressed by them. The service manager, Troy said he would check into it and be in touch. This was the only return call made from the dealership, we were told that the breather box would be fixed at their cost at our next visit. We went in today and wouldnt you know they found a way to get the missing $2 bolt that would have cost us $475 to fix. They are scam artist trying to take advantage of honest people. We simply eanted our issues addressed and resolved instead we have been given the run around and been hussled. Please remember we were told that the entire unit was going ti have ti be replaced at our cost but conviently when the charge was from their pocket they randomly had the cheap fix. The oil problem still hasnt been resolved except that oil will have to be added between oil changes and a shrug and Im sorry. Spending top dollar for a vehicle and not have resolution to issues brought to them is unacceptable. I love my camry and even though my husband says we will never own another i would argue. The dealership prays on the weak and will scam the custmer to their own benefit. We will never purchase another car feom them. BUYER BEWARE!!!
PROS/DealerRater certified sales professional
PROS Certified Sales Consultant
Vaden Toyota of Sylacauga