***EXTREMELY UNPROFESSIONAL SALES MANAGER - gabemaci34
***EXTREMELY UNPROFESSIONAL SALES MANAGER WARNING****
Poor communication, rudeness, and refusal to provide required credit disclosure.
Yesterday, the dealership ran my credit and I never received a call back. I waited the rest of the day and all day today with no update. I finally emailed them to request my legally required credit score disclosure under the Fair Credit reporting Act. Only after that email did the internet sales manager, (Maria) call me back.
Instead of addressing my concerns professionally, she falsely claimed I would have to come in person to get it, talked over me when I tried to explain my concerns, and spoke with a condescending tone that was not only unprofessional but extremely rude. There was no follow-up until I reached out first, which is unacceptable when trying to conduct business.
Based on my experience, communication, professionalism and respect for customers are seriously lacking with this individual.
I have purchased 4 vehicles from this location. My family members have also purchased several from this location. We also regularly get our vehicles maintained here with great service always every time we go. From this shocking incident and the treatment I will no longer be doing business with this location and I will be advising my family members to do the same.
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