Great experience - Yvette Garcia
The staff here helps alleviate the stress of a new car search. Everyone I dealt with seemed genuine. I have already recommended a long time friend to the dealership.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
Great Experience! - Jp1314
I sadly didn't end up purchasing a vehicle from here but I wish I did! I can only hope that any salesman I ever encounter will be like Ernie! What a great guy, he truly cared about me buying a safe vehicle & getting me what I wanted. He took the time to personally connect with a potential customer (me) and even helped me a bunch over the phone on his day off. There was no pushing or pressuring me into a decision. I will recommend everyone I know to come to this dealership!
Thank you Branhaven. - Petertaylor1009
My Wife and I bought a new Dodge Ram 1500. The staff was friendly, helpful and professional. Thank you Bryce, Carlos and John. Loving the truck.
Awesome experience - Mustangman1994
First off I'd like to say that I normally don't even bother writing reviews on the internet but this dealership was so honest and fair that I must promote them publically. Jeremy H. was the salesman I worked with in purchasing a used 2012 Ford Mustang. Jeremy didn't hesitate to let me test drive the vehicle and throughout the deal and negotiations his conduct was nothing but professional and I really enjoyed working with him. Through the dealership I was able to get the car warrantied bumper to bumper and they will even waive the $100 deductible if you get your car serviced at their dealership! Phenomenal experience for me, I was treated fairly and honestly and would recommend this place to anyone I know.
Great communication between dealership and consumer - Calzone
No pressure dealership, went through every incentive that was available out there for my purchase. Open line of communication with the sales person. Easy to reach out to.
Very good. Very satisfied - Ripper55
Yvonne was a pleasure to work with. My truck was diagnosed and fixed in the time I was told. Would to all my friends to come to Danbury dodge
Very content thanks to Darius Banks & Gates Family - Lalesci
We visited Putnam Chrysler in a bind hoping for a rough of idea of what we were looking for, but didn't expect to have such a pleasant sales experience. Darius helped us figure out a very reasonable arrangement within a few hours, and his friendly and forthcoming demeanor made us very comfortable in leasing a new 2016 Jeep Compass with them. I would recommend Darius and Putnam Chrysler to anyone looking for a new vehicle in the near future for a contrite and consumer-friendly experience.
Helpful, personable and patient! - Jeep2016
Jym was extremely helpful, personable and patient. He was able to answer all my questions and help me through the very stressful process of car buying!
Best Repair Service to Date - Happy Waterford Customer
I called with concerns about my 1 year old Chrysler Town and Country Van shifting properly. Every person I spoke with in the service department was extremely pleasant. They offered to bring me home when I dropped off the car. They provided a loaner to use during my repair. They kept in contact with me about what was going on. They explained the repair in detail and all of it was covered on warranty. I would not hesitate to go back!
Excellent Experience(s) - RAMFAN23
My wife and I bought a Certified Used Jeep Grand Cherokee back in 02/2016 through Bill Petras. He was phenomenal with his knowledge of the vehicles she wanted to look at and made the process SOOO Simple and as fun as could be.
After having such a great experience the first time we decided we had to go back and speak to Bill in regards to my desire to purchase a RAM. Needless to say, we had yet another Terrific experience dealing with Bill and the Bolles team all over again as I am scheduled to pick up my New 2016 Ram 2500 Big Horn this Friday!
Not only does this team understand the importance of Customer service they understand the element of true respect and they will do whatever they can to make your experience the best it can be! Going above and beyond seems to be their norm which is why I will always recommend Bolles Brothers!!!
Great experience - Andria
I had a great experience with this dealership. Very friendly and made sure I was well Taken care of. So nice to see all three generations of family holding down the business.
Great experience - Windilinn
Overall experience was great. Purchased a new car, had a few hiccups along the way and my salesman Nick Ryan went above and beyond to make everything right!! I highly recommend this dealership and if your looking for 5 star service, ask for Nick
Well Done - CX5 owner
Leased a CX5 with no hassles or pressure. Enjoyed the experience and now the car. Happy to recommend Modern Mazda and Kim G. The other nice thing was their selection - seemed to have more CX5's than other dealers in Western CT.
Jason Crandall - Ram 2016
My experience at Valente was excellent my sales person was Jason Crandall excellent salesman very knowledgeable about the product he was selling made the process extremely easy stress-free would recommend this dealer all of my friends and family
Nice Experience - Lou
I felt very comfortable dealing with Chris Keefe. It was a pleasure working with him there was no pressure
I would definitely recommend him others
3rd Purchase in 3 years - cdbronco
True Car led me to Fitzpatrick's 3 years ago and had an extremely pleasant buying experience with Mark Fitzpatrick. Have purchased 2 more vehicles since then. I have recommended Fitzpatrick's to any one I know looking for a Chrysler product and will continue to do so. Extremely nice people to deal with.
Amazing! - Aprile Vollhardt
So thankful for both Josh and Jason for helping me buy my new car! I never thought I'd be able to do it, however they worked with me and were able to get the payments exactly where I needed them to be. I really appreciate all the guys here, they are amazing at their jobs! The guys were all so friendly, helpful, and knowledgeable. Thank you again Josh and Jason!!
Low pressure sales BUT be VERY SAVVY! - petrafan007
Today, my wife and I purchased a certified pre-owned 2012 Chrysler Town and Country from this dealership. The folks who work there are very nice and professional, but be warned: they ARE in sales and know what they are doing!
My sales person, Ralph, bent over backwards to get my business. Pun intended...as the poor guy had to go to an emergency chiropractic visit when he twisted his back...BUT he still came in to work and was there to help me with all my probing questions. A+ customer service just for that!
Since this is a business, they exist to make a profit. This goes without saying; you must be a savvy shopper. Ask questions and don't be afraid to negotiate. I am a very picky and critical shopper, which is the only reason I didn't give this dealership 5 stars. I don't like the typical little white sales lies, but I understand that they don't have time to put up with every little objection someone may have (I work in sales too-- I get it). So I don't blame them for that. However, there was one thing that I didn't like that was eventually made right. I understand that until the vehicle is sold, it is their property and they can do with it what they wish. They put on their website that the vehicle had 41.370 miles. However, it was used by the dealer for a runner/errand car and 500 miles extra was put on it by the time I bought it. They made it right though when I complained. Otherwise, the process was quite simple and even after the sale, I was treated with the same courtesies as before because they want my business back.
Oh, and of course I did an online search of the vehicle I bought...a NATIONWIDE search, and couldn't find anyone selling the vehicle I wanted even close to the price with the features the car had. So, good on them for great value as well.
Great experience - Tammy12345
I recommend Carley Williams to all my friends she was so helpful when I got my jeep pleasant and kind.she did not rush you , takes time to explain the vehicle to you..
Service advisor - Remy Campos
They have a answer for everything make me feel comfortable ask for James friendly person now how to treat costumers good work on my car thank u
My experince purchasing a new vechicle @ Mitchell dodge. - apforcella
The Salesmens, and Loan Officer were very friendly and informative towards the purchase
of my new vehicle . I felt very comfortable talking to them , I did not feel forced into the purchase. Also J.P. was very cooperative on the sales of the add ons like ( the bed liner) and how I did not have to worry about a loaner vechicle.
Eventually I will test out there service department to see how they work for me.
Complete runaround! - ramnightmare
I had been searching for a Ram for about a month and finely found "The one" which was at Falvey's. First I emailed about the truck and got no response at all, then I texted about the truck like added stated for more info, no response. Ok, so I'll just call, no biggie, I want this truck. Called the dealership at 7:55pm (they close at 8pm) to check to see if the truck was still available, "Yes, the truck is still available, when would you like to come in to see it". I told them I would be in first thing in the morning to see the truck and I just want to make sure it will be there as for I'm traveling from out of state for the vehicle. "Oh, yes it will be here. We'll have it all cleaned up for you and ready to go". Ok, great I'll see you in the morning! I woke up extra early 5:30am to be on the road by 6am to be there right at 8:30am when they opened (yes, 2.5hr drive!). I was just getting off the highway and nearly to the dealership when the phone rings. It was the dealership calling to tell me "Sorry, but the truck you were interested actually sold yesterday". Are you kidding me? If I was any closer to home I would have turned right around, but considering the distance I drove I figured mine as well see what they have. After walking the lot and not seeing any trucks I wanted, they said maybe we can find you something locally and have it brought in and we'll do our best on pricing. After doing the dance for a little bit and being shown 3-4 different trucks they finely found it, the one I wanted! So of course they start with the typical "Do you have a lease? What are you payments? Etc... I said I'm not playing that game right now, just give me the price of the truck. So the sales guy goes and talks to the sales manager and comes back, "We're going give you a really great deal on this truck"! I was cool, maybe this will work out. Then I see the number, it was about 3k more then what I could get the same exact truck for within a half hour from where I live! At that point I was just so done with dealing with this dealership and walked out! BY FAR, THE WORST CAR BUYING EXPERIENCE EVER!!!!
Just another sleazy dealership! - Trumph2017
First and last time I'll bring my car in for an oil change. I brought it in after my check engine light came on and had it diagnosed at Auto Zone for "free". Told them it was oil pressure sensor. They said they needed to run the diagnostic to verify bad sensor. Charged me $94 to tell me the same exact thing I told them when I brought the car in. Then they said I still had 2 more free oil changes on my service contract. After oil change all the sudden service contract didn't cover synthetic oil so another $51. So bottom line it cost me $170 to be told what I already knew and they hide hidden fees until after the job is done. Typical sleazy dealership crap that turns people off to go back and we wonder why America is getting worse!
Easy, knowledgable, great experience - Dsr10
Bought a new jeep from Christina Granchelli...was a simple, easy process. She was very knowledgeable and took care of everything for me. They had a great selection of vehicles and had competitive pricing
Be prepared for a horrible service department - RAV4_88
Part of buying from a dealership is what you can expect from their service department. The dealership is beautiful and conveniently located from Danbury. They fail to mention that you must travel another 10 minutes down the road to the middle of town for the Service Department until after you purchase a vehicle.
The Service Department claimed that they didn't hear the death rattle coming from my 2011 Jeep Compass until after 3 trips in for service I demanded they come for a ride with me. Suddenly they heard it and ordered the part (after arguing that it was out of warranty because they failed to comprehend on the calendar October comes before November.) After fixing the rear axle they were supposed to order the same part for the front. Getting tired of waiting for my Jeep to either be fixed or break down again, I traded it in for a RAV4. When I called to cancel the part, I found out they never even bothered to order it! Additionally, my vehicle was also returned to me with greasy handprints all over the windows and paint.
Lastly, they offer NO loaners! What kind of dealership does not offer any sort of loaner service for warranty work even if it is through Enterprise?
Buy from Pamby if you must, but don't expect excellent service to continue through your ownership.
Borderline incompetent - LeeLeeCT
We have had several issues with this place in the service department. Once they scheduled a service appointment for me on a day in which they weren't even open! Also have had them try to charge me for things that are still under our warranty. Additionally it takes forever to get basic things like oil changes done. My past experience with the Chrysler dealership in another town is that it's very easy to drop off the car for the oil change, and you don't need an appointment. At this dealership, you must make an appointment and then also wait for awhile inside the service center just to give them your keys and "check in". Once I also sat in the waiting room for 1.5 hours on an oil change, finally asked what was taking so long and turns out the car had been done for a while and no one informed me in the waiting room. Now today my husband is late for work because he requested to have the car by noon after dropping it off this morning for some maintenance. The shop claims he didn't tell th he needed it by noon but he definitely did and was approved for this. This place seems to need better training and processes.
I would avoid the service department at Robert’s... - ModaCook
I would avoid the service department at Robert’s Chrysler/Dodge! They are dishonest and have the worst customer service I have ever experienced. This extends up through general management as well. Their services are incomplete, absolutely not professional and they will tell you anything to get another buck out of you. Consumers beware.
My battery kept dying and the transmission would start making noise after running for a bit so I took my car in to have the electrical and transmission diagnosed. They also said that they would perform a multipoint inspection. What I received for my hard earned $ was a lie that the transmission must be replaced and nothing else. No multipoint inspection, no electrical diagnosis and treated like dirt when I questioned them on it.
Garavel Chrysler Jeep Dodge Ram
Sales & Leasing Consultant
Northwest Hills Chrysler Jeep Dodge Ram