Very nice dealership - JayNowak
I bought this car over the internet. They were nice enough to except a small down payment for a hold very popular used car. I'd been shopping for a low mileage Jeep Commander Limited for time. and they are hard to find and they don't last long. The price was very good and the car was very clean. The dealership took care of all the financing, taxes and tags even though I was out of state. I came up from Maryland on an Amtrak train, and they picked me up right at the train station. All the paper work was ready and Cristian and were great to work with. All in all a very pleasant buying experience.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
Excellent sales/service &great quality keeps me coming back! - Bpierce212
I purchased a new Jeep Compass from Bill Reudgen at NW Hills in 2012. Last week I decided to trade it in for a new car And there wasn't a doubt in my mind that I would return my business right back to them!! When I met with Bill I let him know what I wanted and what I could pay and he said he would make it work for me. Well, let me just say that he and NW Hills went above and beyond my expectations. Bill was as friendly and helpful and informative as I had remembered. They accommodated more than my wish list and I was signing papers that very day for my new 2017 Jeep Cherokee. Thank you for all of your help and I absolutely love my new Jeep and couldn't be happier with the entire purchasing experience!!!
Scott Turian the man - The man 0914
My wife and I recently purchased a 2017 Jeep Wrangler Unlimited. She had wanted a Jeep for years and her Dream came true. Our salesman(the man) Scott Turian was more than accommodating by helping us out with our purchase by staying late and giving his undivided attention to us and our two kids who by the way hopped in every vehicle inside the showroom 3 times. Surprisingly no dents or scratches happened in the two hours or so they were doing this game.
Scott not only was honest with us every step of the way but is a down to earth non salesman person I met. He has a personality and and the patience of your best friend. I promise you, you will not leave with or without a jeep feeling like he was not giving 100% to you and your family.
Awesome service!! - Kellyb824
I would like to thank Stephen and everyone at Branhaven for making my experience the best. What wonderful customer service! I would definitely recommend Branhaven to all my family and friends!
Professional and courteous. - NewJeepOwner
Garry Cwikla our salesperson and the facility itself represent the dealership very well. Process was handled smoothly. Product selection provided what I was looking for.
Best car buying experience EVER. - s.e.living
Matt Almeida made me the happiest I have ever been with a car purchase in my life.
My car had been totaled in an accident, and I had spent almost 2 weeks looking for a new car within my price range while driving a rental and racking up rental fees. I live in Waterbury, but finally decided to make the drive out here to try to find SOMETHING, and it was hands down the best decision and drive I have ever made.
Matt was my Sales Consultant, and he was FANTASTIC. By the time he got me I was tired and frustrated with the whole car buying process, but he sat down with me and really listened to my needs. He was patient, and never once tried to sell me a car I DIDN'T need. In fact, after listening to what I was looking for and my budget, the very first vehicle he showed me was the one I ended up purchasing.
I LOVE my 2015 Jeep Cherokee, and it has been a lifesaver time and again since my purchase. It is exactly what I was looking for, and I love driving it.
Matt really went the extra mile for me time and again, and this single Mommy can never thank him enough.
I will never buy from anyone else! Thank you so much Matt!
Excellent !! - Joshua M
Dealership is in great easy location very good selection of vehicles to choose from. Very easy process and great customer relations ! Thanks for a great deal
Very helpful! - HJY
I went to Troiano after terrible experiences at another dealer. I wasn't happy about giving up my diesel VW. Anthony & Jym were an incredible help and very patient while I weighed all of my options. I'm thrilled with my new Pacifica! :) Thank you Anthony & Jym!!!
Buying a car - Oddfellow17
We had stopped in to see about leasing a car just gathering information when we meet Mark Miller a salesman who took time and we found a cat for my wife that was good for her to get in and out of we told him our price range and working with the general manager they were able to find the perfect car when it came time to do the paperwork Jeff Atkinson was very helpful and explained everything to us we were very happy with the personal service we received
WONDERFUL DEALERSHIP - jeep/vette1948
We traveled one hour, from MA to Ellington CT, to go to this dealership again. We just purchased a 2016 Jeep Unlimited this week and LOVE it. We bought a 2014 Jeep 2 dr. 2 1/2 years ago, but even though we loved that car too, we needed 4 doors for our family. We went back there, even if it was a great distance, because of selection, and the team in Ellington is terrific. We experienced wonderful service both times, from selecting a car, until it was delivered. Our salesman Kyle Thibodeau is very knowledgable, polite, and goes out of his way to fill any requests you might have. (even came in on his day off) would highly recommend him to family and friends. We will certainly return there again when we trade this in, in years to come. Worth the trip, to get the service, great selection of cars, competitive prices and very fair when taking in a trade. Mr. Bolles even came over to meet us on delivery day. Our daughter purchased a jeep from them in 2014 as well and she also loves her car.
Great experience! - Jr5115
Debbie understands the process of buying and or leasing a vehicle! She gives you your space and the time you need to make a decision. While at the same time keeping you informed with everything that every vehicle has to offer and any responsive to any questions you will have for her!
Great experience - Andria
I had a great experience with this dealership. Very friendly and made sure I was well Taken care of. So nice to see all three generations of family holding down the business.
New car - Alden21
Had a great buying experience from sales rep Ali Riley.He answered all my questions about the car . I would recommend him to all my friends when I left the dealership I knew he'd help me pick out the right car happiness is a new Dodge Challenger thank you Ali for making it happen
Ryan Crowe Sales Associate the Absolute Best! - TrixieJEEP
Ryan Crowe and John Rossetti are business minded and client focused. Each time Ryan C. gives excellent service & John R makes the deal happen! Will look to these - no Hassle - guys again.
I really feel that John and Ryan make a great team and would rate their importance with my transaction equal.
Low pressure sales BUT be VERY SAVVY! - petrafan007
Today, my wife and I purchased a certified pre-owned 2012 Chrysler Town and Country from this dealership. The folks who work there are very nice and professional, but be warned: they ARE in sales and know what they are doing!
My sales person, Ralph, bent over backwards to get my business. Pun intended...as the poor guy had to go to an emergency chiropractic visit when he twisted his back...BUT he still came in to work and was there to help me with all my probing questions. A+ customer service just for that!
Since this is a business, they exist to make a profit. This goes without saying; you must be a savvy shopper. Ask questions and don't be afraid to negotiate. I am a very picky and critical shopper, which is the only reason I didn't give this dealership 5 stars. I don't like the typical little white sales lies, but I understand that they don't have time to put up with every little objection someone may have (I work in sales too-- I get it). So I don't blame them for that. However, there was one thing that I didn't like that was eventually made right. I understand that until the vehicle is sold, it is their property and they can do with it what they wish. They put on their website that the vehicle had 41.370 miles. However, it was used by the dealer for a runner/errand car and 500 miles extra was put on it by the time I bought it. They made it right though when I complained. Otherwise, the process was quite simple and even after the sale, I was treated with the same courtesies as before because they want my business back.
Oh, and of course I did an online search of the vehicle I bought...a NATIONWIDE search, and couldn't find anyone selling the vehicle I wanted even close to the price with the features the car had. So, good on them for great value as well.
Great experience - Rich
Great experience with my sale person EVIE! she is great to work with, a people person. wonderful experience my 1st time at this dealer this will be my dealer for now on.
Best car-buying experience anywhere. - SlickSally
Hands down the best car-buying experience at Fitzpatrick's. The selection in the lot is awesome, but they are more than willing to also help build your own. The sales team is super friendly, never pushy, and they know the vehicles well so they can answer questions easily. I've purchased two Jeeps from Fitzpatrick's so far and will use them for all my future vehicle-buying needs. I've sent friends and family and they've had great experiences too. I got a fantastic deal and cannot say enough good things. I've tried so many other dealerships in the past and Fitzpatrick's is a refreshing, stress-free experience.
Great experience - Tammy12345
I recommend Carley Williams to all my friends she was so helpful when I got my jeep pleasant and kind.she did not rush you , takes time to explain the vehicle to you..
Ryan Crowe helped us with a Jeep Renegade - AlicatNY
We were very happy with all of Ryan Crowe's assistance in test driving and then purchasing a 2016 Jeep Renegade. He went above and beyond at every stage of the process. Ryan took the time to make sure it was the right choice for our family and got the exact vehicle we wanted. He spent a great deal of time showing us all of the features. All of the sales staff and service staff was helpful and friendly. I would highly recommend this dealership and Ryan Crowe if you are considering a new or used car.
Nice Experience - Lou
I felt very comfortable dealing with Chris Keefe. It was a pleasure working with him there was no pressure
I would definitely recommend him others
Customer service at its finest - Dawn D
My husband and I over the years have purchased several vehicles. Approximately, 5 years ago, we ran into Sam Suminski and ever since then we have always received the utmost respect and high quality service from Valenti's. This go round, in addition to Sam, we had the pleasure of dealing with Jason Crandall. To sum it up, Jason was professional, personable, trustworthy, and honest. Every time I go into see dealership, whether it's in the showroom or the service department, everyone treats us like we are family and with high quality customer service. I am glad that I am part of the Valenti family of dealerships and that Sam and Jason are part of our family! Thank you for the bottom of our hearts!
JOY!!!! - Gary Sheperd
This is the 3rd truck that we have bought new from Albie and we wouldn't go anywhere else. I called him 4/11/17 in the am and let him know what we were looking for and 4/12/17 pm we were driving ti home!! He's the best at what he does!! Your staff is very professional at there jobs and make buying a new vehicle a pleasure. Your service department has been great also with my past vehicles but owning a Dodge I really haven't had many problems !! Thank you again. See you in a few years!!
Reliable - rs
The service department has been very good to me taking care of my concerns promptly and professionally. the attention paid to my problems was much appreciated.
I smiled the whole way home - Jeepgalforlife
Robin Owens and Bob Lusk are a class act! I received the best customer service and had a positive experience here! They listened to what I needed in a vehicle, had great product knowledge and worked with me to find the vehicle they was a perfect match! I love my 2017 Jeep Cherokee and expect to purchase future vehicles here! I smiled the entire trip home!
Thanks Falvey's! Sincerely,
They made it easy! - Awachsman10
My buying experience was great! Safe and Scott made it easy. I was able to get what I wanted and fast. No hassle and I would recommend them to anyone.
fix car - Jared97
I was very surprised at how I've been bringing my car over the last 5 years here to the dealership to do any fix on it. And recently the customer service was awful the workers didn't do exactly what they was told about what was wrong with my car and they took further decisions to take out a different part of my car without consulting me. My car didn't turn on and it wasn't drivable when I went to pick it up. This is the worse thing to do to a customer!!!
Completely incompetent - Nick1
Took my girlfriends 2012 GC to Crowley for a remote start install and a recall. They had the cheapest price around for labor for the Oem remote start install. After I set up an appointment, upon drop off i was questioned who told me the agreed upon price for labor.. is there no communication between employees there? Upon pickup, the remote start didnt even work! The manager was rude and seem annoyed. He did not believe my girlfriend when she came back and said it didnt work.. upon leaving the dealer she found they scratched her center console. Called them back to tell them our findings... had to make an appointment to "look" at the scratch. Mind you this is really inconvenient as the dealer is 40 minutes away. The manager was very disrespectful, especially towards first time customers...
Be prepared for a horrible service department - RAV4_88
Part of buying from a dealership is what you can expect from their service department. The dealership is beautiful and conveniently located from Danbury. They fail to mention that you must travel another 10 minutes down the road to the middle of town for the Service Department until after you purchase a vehicle.
The Service Department claimed that they didn't hear the death rattle coming from my 2011 Jeep Compass until after 3 trips in for service I demanded they come for a ride with me. Suddenly they heard it and ordered the part (after arguing that it was out of warranty because they failed to comprehend on the calendar October comes before November.) After fixing the rear axle they were supposed to order the same part for the front. Getting tired of waiting for my Jeep to either be fixed or break down again, I traded it in for a RAV4. When I called to cancel the part, I found out they never even bothered to order it! Additionally, my vehicle was also returned to me with greasy handprints all over the windows and paint.
Lastly, they offer NO loaners! What kind of dealership does not offer any sort of loaner service for warranty work even if it is through Enterprise?
Buy from Pamby if you must, but don't expect excellent service to continue through your ownership.
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