Great sales professionals, always put the customer first. - Heatherb126
I had a wonderful experience buying my car. The sales professionals were so helpful and were willing to do whatever necessary to find me the perfect car, at an affordable price. Not only are they friendly, they are genuinely concerned with your happiness with your purchase. All around great experience, my family and I will definitely be back!
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
Scott's the best! - bkd79
Just leased my second Jeep Grand Cherokee from Scott and Rick, and I must say the process was as smooth as can be. Scott's superior knowledge of Jeep made my decision easy and his friendly attitude takes the anxiety out of car shopping. Great work guys.
Excellent Customer Service!! - Ndemarzo
The whole staff is super friendly and excellent to work with. Steve was amazing and made the process seamless. The finance portion was quick and easy... Nathan was awesome! We would highly recommend Branhaven!
In love with my Jeep - Maylc16
First off Bill Reugden was awesome! Very helpful, patient, friendly, efficient as well as informative. Made me feel very comfortable when leasing my vehicle. In constant contact with me and even emailed me back on his day off. Overall super happy with the services provided by Northwest hills. The whole transaction went smoothly and super fast. I literally just had to show up to pick up my Jeep which was ready thanks to Bill. So happy with my purchase and will definitely be coming back in the future.
Satisfactory experience- thanks to my sales consultant - kwamew19
Purchasing a vehicle sits quite low on my list of favorite things to do. From my experience, it's generally a long, tedious process. Yet at Papa's it was anything but. The streamlined cycle from test drive to delivery was quick and simple. Thanks mostly in part to my consultant, Pzremek. His knowledge of the vehicle I purchased was extensive; it helped navigate the many features included in my new car. Moreover, his pleasant demeanor and friendliness was refreshing. Please commend him in my behalf.
Great dealership - Jessalyn317
I had a great experience at this dealership with the help of Matt Almeida. Everyone we spoke to was super helpful and friendly, made the process very easy. I would definitely recommend buying or leasing a car from them.
Friendly, efficient, relaxed - Matt
I was very pleased with the dealership especially Ray Pomerleau who after negotiating with me online was very straightforward. Although the dealership was outside my local area, I would feel very comfortable about returning for future auto purchases.
Great persistent experience - Don Busching
Contacted Secor Ram, to see if they could better an offer from another dealership. DeWayne came back much lower, than 1st dealership, and was at the payment I wanted. Then came the hard part of finding the truck I wanted in the color I wanted. It took DeWayne a week once he located the truck, to get that dealership to call him back. In the end, DeWayne got me the truck I wanted plus more, at the price I wanted. Hats off yo John McCarthy, and Jeff. I would recommend Secor to ALL!!!
Unbelievable Experience! Fantastic! - Scatpackattack
Had the best car buying experience of my life! I had checked out many other dealerships but none of them compared to Troiano! Frank Portanova made me feel so comfortable with my purchase and was extremely down to earth and helpful. Will go to him and this dealership for the rest of my life! I cant say enough about how well my experience went!
Amazing experience! - sarchambault
Bolles treats you like family! Traded in my old Wrangler for a 2015. This was my first brand new car purchase and it was seamless! Thanks to the wonderful team in Ellington!
Great experience - Andria
I had a great experience with this dealership. Very friendly and made sure I was well Taken care of. So nice to see all three generations of family holding down the business.
Thank Brandon and Jill everyone else. - SandyLee
Thank you Brandon for all your hard work today.My experience yesterday at your dealership was great.Jill was an important part for my purchase. She made my numbers possible also Chris.They went beyond and above to help me choose the right suv for me and my family. I have to say no hassle is right.I would recommend all my family members and friends to go this dealership.Thank you again!
Great Service - Eolivarez
Vinny Valenti and everyone at Modern helped me to purchase a beautiful 2014 Subaru with no pressure to buy. They walked me through every step, and worked with me to make sure I got the affordable monthly payments I needed and was comfortable with. Thanks guys!
A non-typical car buying expierence - Scotty p
I have recently purchased two vehicles from this dealership and both sales involved trades. I believe a received a fair market value both times. Kris Q is an unbelievable sales person and provided a pleasant experience from start to finish. It is not a fancy dealership but you owe it to yourself to try this dealer and I strongly recommend using Kris for your salesperson.
Nice Experience - Lou
I felt very comfortable dealing with Chris Keefe. It was a pleasure working with him there was no pressure
I would definitely recommend him others
Stellar service/support - Rotostud
Just purchased a 2016 Jeep Wrangler Unlimited. Josh Mahoney and Jason Merced were the face and representatives of the dealership. I am very happy with my buying experience. Josh and Jason were pros who were experts in their jobs. All my questions and concerns were answered. They handled all of the required paperwork and Josh even called my insurance company for me. Overall just an outstanding team to deal with. I wholeheartly give this dealership my endorsement.
Low pressure sales BUT be VERY SAVVY! - petrafan007
Today, my wife and I purchased a certified pre-owned 2012 Chrysler Town and Country from this dealership. The folks who work there are very nice and professional, but be warned: they ARE in sales and know what they are doing!
My sales person, Ralph, bent over backwards to get my business. Pun intended...as the poor guy had to go to an emergency chiropractic visit when he twisted his back...BUT he still came in to work and was there to help me with all my probing questions. A+ customer service just for that!
Since this is a business, they exist to make a profit. This goes without saying; you must be a savvy shopper. Ask questions and don't be afraid to negotiate. I am a very picky and critical shopper, which is the only reason I didn't give this dealership 5 stars. I don't like the typical little white sales lies, but I understand that they don't have time to put up with every little objection someone may have (I work in sales too-- I get it). So I don't blame them for that. However, there was one thing that I didn't like that was eventually made right. I understand that until the vehicle is sold, it is their property and they can do with it what they wish. They put on their website that the vehicle had 41.370 miles. However, it was used by the dealer for a runner/errand car and 500 miles extra was put on it by the time I bought it. They made it right though when I complained. Otherwise, the process was quite simple and even after the sale, I was treated with the same courtesies as before because they want my business back.
Oh, and of course I did an online search of the vehicle I bought...a NATIONWIDE search, and couldn't find anyone selling the vehicle I wanted even close to the price with the features the car had. So, good on them for great value as well.
3rd Purchase in 3 years - cdbronco
True Car led me to Fitzpatrick's 3 years ago and had an extremely pleasant buying experience with Mark Fitzpatrick. Have purchased 2 more vehicles since then. I have recommended Fitzpatrick's to any one I know looking for a Chrysler product and will continue to do so. Extremely nice people to deal with.
Great experience - Tammy12345
I recommend Carley Williams to all my friends she was so helpful when I got my jeep pleasant and kind.she did not rush you , takes time to explain the vehicle to you..
Great New Truck Deal/Great Trade-in Opportunity - frankjc1
I recently went to Gengras Dodge to price compare. Not only did they BEAT the best I had do date but they made a GREAT offer on my trade-in.
My experince purchasing a new vechicle @ Mitchell dodge. - apforcella
The Salesmens, and Loan Officer were very friendly and informative towards the purchase
of my new vehicle . I felt very comfortable talking to them , I did not feel forced into the purchase. Also J.P. was very cooperative on the sales of the add ons like ( the bed liner) and how I did not have to worry about a loaner vechicle.
Eventually I will test out there service department to see how they work for me.
Complete runaround! - ramnightmare
I had been searching for a Ram for about a month and finely found "The one" which was at Falvey's. First I emailed about the truck and got no response at all, then I texted about the truck like added stated for more info, no response. Ok, so I'll just call, no biggie, I want this truck. Called the dealership at 7:55pm (they close at 8pm) to check to see if the truck was still available, "Yes, the truck is still available, when would you like to come in to see it". I told them I would be in first thing in the morning to see the truck and I just want to make sure it will be there as for I'm traveling from out of state for the vehicle. "Oh, yes it will be here. We'll have it all cleaned up for you and ready to go". Ok, great I'll see you in the morning! I woke up extra early 5:30am to be on the road by 6am to be there right at 8:30am when they opened (yes, 2.5hr drive!). I was just getting off the highway and nearly to the dealership when the phone rings. It was the dealership calling to tell me "Sorry, but the truck you were interested actually sold yesterday". Are you kidding me? If I was any closer to home I would have turned right around, but considering the distance I drove I figured mine as well see what they have. After walking the lot and not seeing any trucks I wanted, they said maybe we can find you something locally and have it brought in and we'll do our best on pricing. After doing the dance for a little bit and being shown 3-4 different trucks they finely found it, the one I wanted! So of course they start with the typical "Do you have a lease? What are you payments? Etc... I said I'm not playing that game right now, just give me the price of the truck. So the sales guy goes and talks to the sales manager and comes back, "We're going give you a really great deal on this truck"! I was cool, maybe this will work out. Then I see the number, it was about 3k more then what I could get the same exact truck for within a half hour from where I live! At that point I was just so done with dealing with this dealership and walked out! BY FAR, THE WORST CAR BUYING EXPERIENCE EVER!!!!
Just another sleazy dealership! - Trumph2017
First and last time I'll bring my car in for an oil change. I brought it in after my check engine light came on and had it diagnosed at Auto Zone for "free". Told them it was oil pressure sensor. They said they needed to run the diagnostic to verify bad sensor. Charged me $94 to tell me the same exact thing I told them when I brought the car in. Then they said I still had 2 more free oil changes on my service contract. After oil change all the sudden service contract didn't cover synthetic oil so another $51. So bottom line it cost me $170 to be told what I already knew and they hide hidden fees until after the job is done. Typical sleazy dealership crap that turns people off to go back and we wonder why America is getting worse!
Easy, knowledgable, great experience - Dsr10
Bought a new jeep from Christina Granchelli...was a simple, easy process. She was very knowledgeable and took care of everything for me. They had a great selection of vehicles and had competitive pricing
Be prepared for a horrible service department - RAV4_88
Part of buying from a dealership is what you can expect from their service department. The dealership is beautiful and conveniently located from Danbury. They fail to mention that you must travel another 10 minutes down the road to the middle of town for the Service Department until after you purchase a vehicle.
The Service Department claimed that they didn't hear the death rattle coming from my 2011 Jeep Compass until after 3 trips in for service I demanded they come for a ride with me. Suddenly they heard it and ordered the part (after arguing that it was out of warranty because they failed to comprehend on the calendar October comes before November.) After fixing the rear axle they were supposed to order the same part for the front. Getting tired of waiting for my Jeep to either be fixed or break down again, I traded it in for a RAV4. When I called to cancel the part, I found out they never even bothered to order it! Additionally, my vehicle was also returned to me with greasy handprints all over the windows and paint.
Lastly, they offer NO loaners! What kind of dealership does not offer any sort of loaner service for warranty work even if it is through Enterprise?
Buy from Pamby if you must, but don't expect excellent service to continue through your ownership.
Borderline incompetent - LeeLeeCT
We have had several issues with this place in the service department. Once they scheduled a service appointment for me on a day in which they weren't even open! Also have had them try to charge me for things that are still under our warranty. Additionally it takes forever to get basic things like oil changes done. My past experience with the Chrysler dealership in another town is that it's very easy to drop off the car for the oil change, and you don't need an appointment. At this dealership, you must make an appointment and then also wait for awhile inside the service center just to give them your keys and "check in". Once I also sat in the waiting room for 1.5 hours on an oil change, finally asked what was taking so long and turns out the car had been done for a while and no one informed me in the waiting room. Now today my husband is late for work because he requested to have the car by noon after dropping it off this morning for some maintenance. The shop claims he didn't tell th he needed it by noon but he definitely did and was approved for this. This place seems to need better training and processes.
I would avoid the service department at Robert’s... - ModaCook
I would avoid the service department at Robert’s Chrysler/Dodge! They are dishonest and have the worst customer service I have ever experienced. This extends up through general management as well. Their services are incomplete, absolutely not professional and they will tell you anything to get another buck out of you. Consumers beware.
My battery kept dying and the transmission would start making noise after running for a bit so I took my car in to have the electrical and transmission diagnosed. They also said that they would perform a multipoint inspection. What I received for my hard earned $ was a lie that the transmission must be replaced and nothing else. No multipoint inspection, no electrical diagnosis and treated like dirt when I questioned them on it.
Garavel Chrysler Jeep Dodge Ram
Sales & Leasing Consultant
Northwest Hills Chrysler Jeep Dodge Ram