Rocking 392 Shaker and my Dealer - JETChalkenger
D'Andre went the extra mile to make buying my Chalkenger not a challenge. He and to whole dealer was very accommodating to my schedule.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
Great Experience - seanycee
We are on our 4th Grand Cherokee lease. We have been going to the same location for years ( 1.5 miles from our house in Norwalk) and there was no urgency or desire to get the deal done. They were confused and were trying to upsell us at every turn. We decided just to look at Scap as an alternative to see what else was out there and if there were better options. We were motivated buyers because our lease was almost up and looking at both the Laredo and Limited options. Within 20 minutes of being in the door we were agreeing to a new lease on a Limited with Larry. No pressure, no BS, just an attitude of how we can work together. First question: "Do you have any corporate affiliations that I can look up to see if I can save you some money?" It turns out that I do and it worked in our favor. I was never asked that question in the other location. A great experience and we will never return to our local dealer.
Great experience! - JD
Brandon was great and brought me through the purchase the process with ease. He was low pressure, attentive and very knowledgable. I highly recommend Branhaven!
A pleasurable car buying experience - Edward Whitford Probert Jr.
I had been directed to Northwest Hills Jeep by a friend and to Sean Sullivan in particular. Sean connected me with Jack Sullivan and Brian Johnston and the dealership, everyone I worked with and the car buying experience was truly pleasurable. The price was very favorable and there was no hassle. I would absolutely recommend this dealership and would gladly work with them again.
Jimmy did an exceptional job!!! - Mike Frydrych
Excellent experience working with jimmy he was very friendly fare and knowledgeable to me! I would recommend anyone to him!! This Is a great place to shop for a car!!
Pleasure experience - Lisa
I really enjoyed my whole experience luis silva my sales person has a great personality and he always kept my hope high even when i was ready to give up
Exceptional Buying Experience! - Sailor350
Our Sales Associate Garry Cwikla went above and beyond to search out and retrieve the exact Jeep Grand Cherokee Limited we were looking for. He was thorough, knowledgeable and kept us well informed as to the search for the perfect Jeep! Delivery was as promised and Garry was very informative. Jeff Juaire in Finance was also very thorough in going over the paper work. Very happy with the way all was handled for our new car purchase! I would highly recommend Garry and Papa's Dodge to my friends.
Good Experience - Alex
We had a good experience at this dealership. DeWayne was very helpful and friendly. This is my first Jeep purchase, but it won't be my last.
Easiest transaction ever!!! - Loreep2002
Jym and David worked tirelessly to get me into my car. They effort puts other car dealerships to shame. Thanks again so much!! They made it happen!
Amazing experience! - sarchambault
Bolles treats you like family! Traded in my old Wrangler for a 2015. This was my first brand new car purchase and it was seamless! Thanks to the wonderful team in Ellington!
Great experience - Andria
I had a great experience with this dealership. Very friendly and made sure I was well Taken care of. So nice to see all three generations of family holding down the business.
Awesome - Charles Congleton
Went in to look at a new Jeep the other day and found the exact one we were looking for sitting right out front. Rich met us and immediately got the keys so we could test drive. He couldn't have been more helpful and courteous and explained the new features on the Wrangler and then started to help us with the paperwork when we got back. Everything was so seemless and stress-free, he really made the buying process easy and enjoyable. They even got me more on my trade in than I was expecting, these guy are really great. Buy your Jeep here!
Great customer service - CTBuckeye
Modern Mazda transformed the auto purchase experience into a friendly and informative process which perfectly matched my needs with the CX-5. Product/Sales Consultant (Kim Galada) was professional, supportive, and a great listener in her approach to customer service. At the conclusion of the entire experience, which also involved dealer sponsored financing, I felt completely satisfied.
A non-typical car buying expierence - Scotty p
I have recently purchased two vehicles from this dealership and both sales involved trades. I believe a received a fair market value both times. Kris Q is an unbelievable sales person and provided a pleasant experience from start to finish. It is not a fancy dealership but you owe it to yourself to try this dealer and I strongly recommend using Kris for your salesperson.
Nice Experience - Lou
I felt very comfortable dealing with Chris Keefe. It was a pleasure working with him there was no pressure
I would definitely recommend him others
Amazing experiance! - dreyer3330
I went into the dealership not looking to buy anything at the time, but working with the GM John Rossetti, business manager John and the my salesman Mike, I walked out with a new car. They were all more than willing to work with my needs. Great guys and great dealership. I will be doing business with them again in the future.
CUSTOMER OF THE YEAR - BRENDAN MULLALLY
Mark appointed me " Customer of the Year " for 2015. He was easy to work with, accommodating and extremely patient. This is a No Pressure dealership and a great experience. Mark is the Man!! I'll be back to update to the Charger Scat. Start looking now
Great experience - Tammy12345
I recommend Carley Williams to all my friends she was so helpful when I got my jeep pleasant and kind.she did not rush you , takes time to explain the vehicle to you..
Low pressure sales BUT be VERY SAVVY! - petrafan007
Today, my wife and I purchased a certified pre-owned 2012 Chrysler Town and Country from this dealership. The folks who work there are very nice and professional, but be warned: they ARE in sales and know what they are doing!
My sales person, Ralph, bent over backwards to get my business. Pun intended...as the poor guy had to go to an emergency chiropractic visit when he twisted his back...BUT he still came in to work and was there to help me with all my probing questions. A+ customer service just for that!
Since this is a business, they exist to make a profit. This goes without saying; you must be a savvy shopper. Ask questions and don't be afraid to negotiate. I am a very picky and critical shopper, which is the only reason I didn't give this dealership 5 stars. I don't like the typical little white sales lies, but I understand that they don't have time to put up with every little objection someone may have (I work in sales too-- I get it). So I don't blame them for that. However, there was one thing that I didn't like that was eventually made right. I understand that until the vehicle is sold, it is their property and they can do with it what they wish. They put on their website that the vehicle had 41.370 miles. However, it was used by the dealer for a runner/errand car and 500 miles extra was put on it by the time I bought it. They made it right though when I complained. Otherwise, the process was quite simple and even after the sale, I was treated with the same courtesies as before because they want my business back.
Oh, and of course I did an online search of the vehicle I bought...a NATIONWIDE search, and couldn't find anyone selling the vehicle I wanted even close to the price with the features the car had. So, good on them for great value as well.
Transmission service - Moreshit1
Went in for transmission service at this will be third time changing fluid and filters for my ram 1500 first time at this dealer ship service advisor tells me the tech recommends changing outer tie rod instead that needed attention vs the transmission I told her show me they did very little play in the front wheel told her no I just want the transmission service. Vehicle was returned to me and I went to go get gas and check the fluid level truck seemed to be not shifting smoothly like before a had service done check the fluid level was about 2 1/3 quarts low returned to falveys had the tech check and found the fluid was low and tried to down play it like it was no big deal I felt so ripped off like I just paid for these incompetent fools to destroy my truck what a waste of time and money stay far away from this dealer ship if you value your time sanity and vehicle
Courteous service advisor - 1970 roadrunner
The service department has been very reliable when it comes to maintaining my vehicle.My car is serviced regularly and I only bring it to your service department when needed. James Lowe has always proven to be very capable and courteous.His polite and professional manner is very much appreciated. He is one of the main reasons that I that I keep coming back.
Just another sleazy dealership! - Trumph2017
First and last time I'll bring my car in for an oil change. I brought it in after my check engine light came on and had it diagnosed at Auto Zone for "free". Told them it was oil pressure sensor. They said they needed to run the diagnostic to verify bad sensor. Charged me $94 to tell me the same exact thing I told them when I brought the car in. Then they said I still had 2 more free oil changes on my service contract. After oil change all the sudden service contract didn't cover synthetic oil so another $51. So bottom line it cost me $170 to be told what I already knew and they hide hidden fees until after the job is done. Typical sleazy dealership crap that turns people off to go back and we wonder why America is getting worse!
Easy, knowledgable, great experience - Dsr10
Bought a new jeep from Christina Granchelli...was a simple, easy process. She was very knowledgeable and took care of everything for me. They had a great selection of vehicles and had competitive pricing
Be prepared for a horrible service department - RAV4_88
Part of buying from a dealership is what you can expect from their service department. The dealership is beautiful and conveniently located from Danbury. They fail to mention that you must travel another 10 minutes down the road to the middle of town for the Service Department until after you purchase a vehicle.
The Service Department claimed that they didn't hear the death rattle coming from my 2011 Jeep Compass until after 3 trips in for service I demanded they come for a ride with me. Suddenly they heard it and ordered the part (after arguing that it was out of warranty because they failed to comprehend on the calendar October comes before November.) After fixing the rear axle they were supposed to order the same part for the front. Getting tired of waiting for my Jeep to either be fixed or break down again, I traded it in for a RAV4. When I called to cancel the part, I found out they never even bothered to order it! Additionally, my vehicle was also returned to me with greasy handprints all over the windows and paint.
Lastly, they offer NO loaners! What kind of dealership does not offer any sort of loaner service for warranty work even if it is through Enterprise?
Buy from Pamby if you must, but don't expect excellent service to continue through your ownership.
Dishonest Advertised Sale Price - cheryl
"Sale" price advertised is fraudulent. Ct. state sales tax calculated on a fake inflated sale price generated resulting in being overcharged in sales tax. Overcharged for "registration" by nearly $100.00 when the "dealer conveyance fee" of $399.00 was charged. Charged for "window etching" when not wanted or requested. Not accredited by the Better Business Bureau.
Borderline incompetent - LeeLeeCT
We have had several issues with this place in the service department. Once they scheduled a service appointment for me on a day in which they weren't even open! Also have had them try to charge me for things that are still under our warranty. Additionally it takes forever to get basic things like oil changes done. My past experience with the Chrysler dealership in another town is that it's very easy to drop off the car for the oil change, and you don't need an appointment. At this dealership, you must make an appointment and then also wait for awhile inside the service center just to give them your keys and "check in". Once I also sat in the waiting room for 1.5 hours on an oil change, finally asked what was taking so long and turns out the car had been done for a while and no one informed me in the waiting room. Now today my husband is late for work because he requested to have the car by noon after dropping it off this morning for some maintenance. The shop claims he didn't tell th he needed it by noon but he definitely did and was approved for this. This place seems to need better training and processes.
I would avoid the service department at Robert’s... - ModaCook
I would avoid the service department at Robert’s Chrysler/Dodge! They are dishonest and have the worst customer service I have ever experienced. This extends up through general management as well. Their services are incomplete, absolutely not professional and they will tell you anything to get another buck out of you. Consumers beware.
My battery kept dying and the transmission would start making noise after running for a bit so I took my car in to have the electrical and transmission diagnosed. They also said that they would perform a multipoint inspection. What I received for my hard earned $ was a lie that the transmission must be replaced and nothing else. No multipoint inspection, no electrical diagnosis and treated like dirt when I questioned them on it.
Garavel Chrysler Jeep Dodge Ram
Sales & Leasing Consultant
Northwest Hills Chrysler Jeep Dodge Ram