Amazing - Michael Kennedy
I just bought a 2014 Jeep Grand Cherokee at Northwest Hills this week and I could not be happier with the experience. Bill was more than accommodating, and was extremely knowledgeable about the Jeep. We took it for a test drive, he explained all of the amazing features and really made the process as smooth as possible. I could not have asked for an easier, smoother and better experience buying a car. These guys were simply amazing.
New Jeep Wrangler purchase/ Trade in of old Jeep Wrangler - Dennis and Martha
We custom ordered a new Jeep Wrangler Unlimited for Garavel. Everyone we came in contact with were a pleasure to work with. This includes our sales consultant, Sal Lodice, sales manager Mark Koenig, business manager Rony Gonzalez and LIsa L'archesvesque.
Pricing was very fair on the new car and the trade in of our old car. Communicadtion by Sal was very good -- he kept us fully informed about our order status -- and delivered the new jeep slightly earlier than first planned. Staff were very attentive and took the time needed to bring the sale to conclusion.
My wife and I both walked away informed about how to use the new jeep and encouraged to call with any questions we have as the weather improves and we want to remove the top.
We are happy to recommend Garavel.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
My first leasing experience - SXTChallenger1959
Went to Scap Dodge in Fairfield to look at 2016 Challengers. I found Pete to be most informative and casual at the same time. He answered all of my questions and made me feel completely at ease. When we got serious, Tony was able to ease my nervousness about my first lease. We put together an incredible deal on a 2016 Challenger in "Go Mango."
I'm completely satisfied with not only the car but how Pete and Tony made me feel. If you're looking for a great deal and work with professionals that will make you feel comfortable, Scap Chrysler Dodge Jeep Ram is the place you want to go. Highly recommended!
Review - Jeep2017
When making a purchase such as a car or a house you never want to be pressured into anything because it's a huge decision in your life. I've had bad experiences in the past with that and didn't want to deal with that again. My father recommended I go and see Steve Lakomski at Branhaven. From the start I was relieved because he just wanted to get me into something that I can afford and that I actually liked and I could tell he was genuine about it which was awesome. It showed he actually cared. So overall that made the experience enjoyable which is exactly what you should get when making a large purchase. Having said that, I now have someone that I can refer all my friends and family to with no worries. Oh, and the new 2017 Jeep Grand Cherokee is awesome and worth every penny.
Thanks for all your help!
Great experiencr - tjg1566
The entire process of buying a new car was very easy. Each employee was knowledgeable and helfpul. I would recommend Papas to family and friends.
Great communication - Gb9814
The salesman John was a nice guy and very helpful we were able to get the car in a day and everything went smoothly there was great communication as well.
good experience - jmaniac24
ok with experience with people and facility. everyone was real friendly and talkative.and I love my jeep. and if need be I would deal with them again.
Perfect car buying experience! - ICasillas1
Yesterday I picked up my new Jeep from Troiano and every step of the process was so clear and easy. I inquired with Jym Narducci for a price before stopping in - he gave clear and fair pricing that never changed throughout the process. My salesman Dave was a true expert on the product and gave me a thorough understanding of the features I was getting and made me feel very comfortable driving away in my new car. It was a pleasant experience from start to finish - even signing paperwork and reviewing finance options was a blast! Thanks guys!! (Ps I am really glad I did the Simoniz because I already spilled a coffee in my new car and it didn't stain!)
Best Repair Service to Date - Happy Waterford Customer
I called with concerns about my 1 year old Chrysler Town and Country Van shifting properly. Every person I spoke with in the service department was extremely pleasant. They offered to bring me home when I dropped off the car. They provided a loaner to use during my repair. They kept in contact with me about what was going on. They explained the repair in detail and all of it was covered on warranty. I would not hesitate to go back!
WONDERFUL DEALERSHIP - jeep/vette1948
We traveled one hour, from MA to Ellington CT, to go to this dealership again. We just purchased a 2016 Jeep Unlimited this week and LOVE it. We bought a 2014 Jeep 2 dr. 2 1/2 years ago, but even though we loved that car too, we needed 4 doors for our family. We went back there, even if it was a great distance, because of selection, and the team in Ellington is terrific. We experienced wonderful service both times, from selecting a car, until it was delivered. Our salesman Kyle Thibodeau is very knowledgable, polite, and goes out of his way to fill any requests you might have. (even came in on his day off) would highly recommend him to family and friends. We will certainly return there again when we trade this in, in years to come. Worth the trip, to get the service, great selection of cars, competitive prices and very fair when taking in a trade. Mr. Bolles even came over to meet us on delivery day. Our daughter purchased a jeep from them in 2014 as well and she also loves her car.
Great People - Dodge truck
Bought a used Dodge pickup Dominick D'Amato my salesperson was professional, knowledgeable, and a pleasure to deal with as was Marcus DeBaise in finance. I would highly recommend both individuals and Roberts Chrysler Dodge..
Great experience - Andria
I had a great experience with this dealership. Very friendly and made sure I was well Taken care of. So nice to see all three generations of family holding down the business.
Low pressure sales BUT be VERY SAVVY! - petrafan007
Today, my wife and I purchased a certified pre-owned 2012 Chrysler Town and Country from this dealership. The folks who work there are very nice and professional, but be warned: they ARE in sales and know what they are doing!
My sales person, Ralph, bent over backwards to get my business. Pun intended...as the poor guy had to go to an emergency chiropractic visit when he twisted his back...BUT he still came in to work and was there to help me with all my probing questions. A+ customer service just for that!
Since this is a business, they exist to make a profit. This goes without saying; you must be a savvy shopper. Ask questions and don't be afraid to negotiate. I am a very picky and critical shopper, which is the only reason I didn't give this dealership 5 stars. I don't like the typical little white sales lies, but I understand that they don't have time to put up with every little objection someone may have (I work in sales too-- I get it). So I don't blame them for that. However, there was one thing that I didn't like that was eventually made right. I understand that until the vehicle is sold, it is their property and they can do with it what they wish. They put on their website that the vehicle had 41.370 miles. However, it was used by the dealer for a runner/errand car and 500 miles extra was put on it by the time I bought it. They made it right though when I complained. Otherwise, the process was quite simple and even after the sale, I was treated with the same courtesies as before because they want my business back.
Oh, and of course I did an online search of the vehicle I bought...a NATIONWIDE search, and couldn't find anyone selling the vehicle I wanted even close to the price with the features the car had. So, good on them for great value as well.
Great 'down to earth' team of people - Fantastic experience! - Kevin C.
I recently purchased a 2014 Dodge SUV at Executive Dodge Jeep Ram in Wallingford, CT and had a fantastic experience. The sales rep. Evie Reyes was phenomenal in attending to specifications I requested and finding a vehicle to fit my needs and price range just perfectly. Evie and Jill, as well as the rest of the staff, were really cool and made the experience very easy and fun. The process was quick, my sales rep. was amazing and the services offered are awesome. For someone who commutes to school and work I needed a car that fit my needs and quickly after totaling my last vehicle in a snow storm accident over the weekend. Finding the right vehicle and getting a deal done quickly was a priority. I had my new car off the lot in under 30hours! Tested mechanically/electronically and detailed up and down! They also offer fantastic warranty options if your vehicle is eligible, Evie thank you!!!
Great selection - racer45
all offer were on the table , everything was very up front, Kim Gilada was very helpful, they had many car to choose from and could get it they did not have it
Worked hard to find me the right car - D Eller
I went in to the dealership with a pretty specific set of requirements. Ryan and the team worked hard to find me exactly what I was looking for. I couldn't be happier with the results.
Nice Experience - Lou
I felt very comfortable dealing with Chris Keefe. It was a pleasure working with him there was no pressure
I would definitely recommend him others
Mark Fitzpatrick is a Superstar !! - Dan80
Fantastic Dealership ! Will go above and beyond finding the vehicle you want and have the best prices in CT ! I highly recommend working with Mark Fitzpatrick better known as "Fitzmagic"
Very good - Stacey23
Very happy with the lease of our new jeep! Would have loved to get price down a bit more, but I totally understand the business! Our sales guy josh Mahoney was great to deal with!
Review for Kris Q - Jeep Grand Cherokee
Although it is not typical of me to publish online, in reading reviews and noticing some unwarranted negativity, I felt compelled to add a "glass half full" one to the mix...
Terrible? Awful? These words do not resonate with my experience at Valenti Jeep. Amazing! Incredible! Fantastic! The seamless process I endured was beyond professional and enjoyable from beginning to end with Kris Qirici. Kris was fair, honest, courteous, cordial, and beyond that, had a sense of humor. When buying a vehicle, people do not necessarily equate the six pillars of character with the journey. However, be rest assured, with Kris, he demonstrates all six with stellar ratings...respect, responsibility, fairness, caring, trustworthiness, and citizenship. He goes above and beyond the actual purchase/delivery by ensuring his customers are taken care of...personally. In as many years as I have bought vehicles, I can say that my purchases with a sales person will now come down to only one in my future, Kris. I cannot thank him enough for the service he provided and continues to provide,...as fate would have it, I do not envision working with another individual.
Great experience - Gram23gg
Johnny Albano was my sales representative and made the whole process a fun and enjoyable experience and I would strongly recommend Johnny to anyone interested in purchasing or leasing a vehicle.
Great experience - Tammy12345
I recommend Carley Williams to all my friends she was so helpful when I got my jeep pleasant and kind.she did not rush you , takes time to explain the vehicle to you..
I smiled the whole way home - Jeepgalforlife
Robin Owens and Bob Lusk are a class act! I received the best customer service and had a positive experience here! They listened to what I needed in a vehicle, had great product knowledge and worked with me to find the vehicle they was a perfect match! I love my 2017 Jeep Cherokee and expect to purchase future vehicles here! I smiled the entire trip home!
Thanks Falvey's! Sincerely,
Most Dishonest Car Dealership - bern12345
Went to purchase a 2017 Dodge Journey they had on the internet for sale, Ronald called me right before closing and said the car was there and that we don't go down on internet prices, went their next morning and he said car was sold a week ago and then stewart the sales manager if that's what you want to call him, came over and asked us if the salesman told us what the story was behind that car we said yes and then stewart said it was a fleet car nobody could purchase that car for that price What a bunch of BS DON'T WASTE YOUR TIME OR MONEY
They made it easy! - Awachsman10
My buying experience was great! Safe and Scott made it easy. I was able to get what I wanted and fast. No hassle and I would recommend them to anyone.
Just as easy as BAD Customer Service. - cleanlimited
Pruchased my latest Jeep from this dealer based on a reco from a friend who knew the owner. The sales process was great and no issues on my end from that part of the experience. However every service has been a "hassle" when you bring your car in you feel as if you are "burdening" the desk staff with the info on the vehicle (even when you are just bringing it in for your oil change). Some of the staff is friendly however the over all feel is that you are not wanted. Working in the service industry myself the first few times I turned my head assuming maybe they had experienced a horrible customer before myself but I have always been polite and calm with my requests and as the pattern continued I have stopped servicing my car at this dealer when I can avoid it.
From a mechanic perspective i have had no issues and the one conversation I did have with one of their more experienced mechanics assured me at least the guys in the back knew what they were doing and was even a very pleasant conversation and good experience with him. Unfortunately the people responsible for being the "face" of the service department just ruin the experience.
All warrantee work and recall work is done at other dealers now and once out of warrantee I plan to use other dealers or personal mechanics for any work. All of my previous purchases were from another dealer whom I will definitely be returning to for my next purchase even if the cost is a little more.
These issues could be fixed with replacing some of the staff members but based on the reviews i have seen on multiple websites I don't think management is paying attention or just has no car. The service department is extremely out of date and cramped so do not plan on waiting for your car.
I would recommend looking at Norwalk (Garavel) or Ridgefield (Pamby's) for your future servicing needs.
Service service at this dealership need to close down - worlda
Our jeep 2011 service there mislead and just no management just so poor service this is the fourth
car we had serviced by Crowley Chrysler Jeep Dodge Ram they need to close down horrifying service center DO NOT GO TO THIS DEALER FOR SERVICE WARRANTY OR NOT GO TO OTHER DEALERS
Be prepared for a horrible service department - RAV4_88
Part of buying from a dealership is what you can expect from their service department. The dealership is beautiful and conveniently located from Danbury. They fail to mention that you must travel another 10 minutes down the road to the middle of town for the Service Department until after you purchase a vehicle.
The Service Department claimed that they didn't hear the death rattle coming from my 2011 Jeep Compass until after 3 trips in for service I demanded they come for a ride with me. Suddenly they heard it and ordered the part (after arguing that it was out of warranty because they failed to comprehend on the calendar October comes before November.) After fixing the rear axle they were supposed to order the same part for the front. Getting tired of waiting for my Jeep to either be fixed or break down again, I traded it in for a RAV4. When I called to cancel the part, I found out they never even bothered to order it! Additionally, my vehicle was also returned to me with greasy handprints all over the windows and paint.
Lastly, they offer NO loaners! What kind of dealership does not offer any sort of loaner service for warranty work even if it is through Enterprise?
Buy from Pamby if you must, but don't expect excellent service to continue through your ownership.
Garavel Chrysler Jeep Dodge Ram
Sales & Leasing Consultant
Northwest Hills Chrysler Jeep Dodge Ram
Sales and Leasing Consultant
Branhaven Chrysler Jeep Dodge Ram