Buyer beware of Dennis Dillon GMC in Boise
Main issues - amy p
Buyer beware of Dennis Dillon GMC in Boise
Main issues at a glance
* Wrong truck ordered after I flagged the trim issue
* Pressured to pay more for their mistake
* Pricing changed at pickup
* Truck was not detailed or presented professionally
* Last-minute extended warranty pitch
* Warranty cancellation became a weeks-long headache
* Poor communication and unanswered calls and emails
* Refund check sent to the wrong place and incorrect refund amount
* General manager never responded
Full review below
I spent six months dealing with Dennis Dillon, and I truly wish I had gone anywhere else. I am not someone who leaves bad reviews, but at this point it feels irresponsible not to warn others.
The truck order mistake
They ordered the wrong truck. I caught the trim issue on the original order paperwork and was assured it was not the more expensive AEV package. After waiting eight weeks, selling my existing truck, and arranging travel, I later received a call confirming the truck they ordered was exactly the one I flagged at the beginning.
I was told I could either wait another eight to ten weeks for the correct truck or pay more for the one they mistakenly ordered. I ended up paying more because starting over wasn't realistic.
The pickup experience
When I arrived to sign everything, the agreed-upon price changed in the paperwork. They eventually corrected it, but it added to the frustration. The truck itself wasn't detailed and still had suction marks and debris from the installation process. I didn't bring it up, but it was disappointing to see that level of care on a brand-new vehicle.
I was also hit with a last-minute extended warranty pitch that felt completely blindsiding. I was told it would be easy to cancel. It wasn't.
The extended warranty nightmare
Canceling the warranty required talking to five different people, long stretches of silence, unanswered emails and calls, and a general manager who never once responded. When a refund was finally issued, the check was sent to the wrong department at the bank. The amount refunded was also less than what I paid, and I am still trying to recover the remaining balance. Neither the associate nor the general manager will return my calls or emails.
The one positive interaction
Sawtooth USA, the accessories department at Dennis Dillon, was the only team that treated me well. I left them a separate glowing review because they earned it.
Final thoughts
This dealership made the experience exhausting, confusing, and stressful from start to finish. If you choose to buy a vehicle from Dennis Dillon, review every detail carefully. Pricing, paperwork, communication, and the order itself all need close attention.
If something can go wrong here, it just might.
People I dealt with: Noah (sales), Brandon Gauthun (finance), Joey Looney (GM), Reggie, and Tye.
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