Overall, a great experience. - AbbieH
Overall, a great experience. Why? Car was picked up for me while working and taken to dealership. Found out on a Friday before holiday weekend that part on hand was impaired so they called to comminicate this with me and offered a loaner car over holiday weekend. Feel as if dealer was honest with me about what was actually wrong and not adding unneccessary things.
Shoutout to Mike for the strong communication and handling my multiple phone calls professionally and completely answering all my questions.
Shoutout to the mechanics (sorry don't know your names) for keeping the old part for warranty purposes and even wrapping it up to attempt to hinder the fuel smell.
Overall such a great experience, appreciate the service department at Shottenkirk Toyota!
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