First oil change and tire rotation on 2017 Fusion. - Bill,C.
Purchased a 2017 Fusion with all the bells and whistles. Amazing and fun to drive vehicle, Just had first oil change and service also amazing. Ready in a very reasonable time and even washed, Very pleased with the service as well as the vehicle.
Proud owner on a 2016 F-150 - Maria S.
Would like to take the time to thank our salesman Mike Routt for being so helpful and kind. He absolutely goes above and beyond to help you. He even got things off my rear view mirror for me that I couldn't, on my old vehicle. His personality is awesome and is the reason we keep coming back!! Thanks again Mike!
Upgrade Truck - VVguy
Do not know anything about your service but the sales team did well. Enjoyed dealing with Zach Bladen. Zach was professional and knowledgeable. Would deal with him again.
Best experience for me - Kycharo
I bought my car one year ago-2015. Brandon was wonderful, very nice young man.
I recently returned for a recall and oil change. I really didn't expect the service I received. Ben was the nicest gentleman, he went out of his way to assist me in a timely manner. He made sure I received a ride to work; Sam was great. We chatted all the way to my office and reminded me to call if I needed a way back to the dealership to pick up my car. I was called before lunch to let me know my car was ready and did I need a ride. When picking my car up, same great service. My car was completely taken care of. Brandon, Ben and Sam; what a great team. Unfortunately this day and time good customer service is not a priority. Thank you Glenn-Ford -Lincoln you guys made my day a little better by being so kind. I will gladly recommend you guys.
Recent purchase - Debbie
My recent purchase with Fords is a result of a happy previous customer. 7 years ado I purchased a Fusion loved the car. Never had a minutes trouble with it, so when it come time to upgrade, I didn't going to any other dealership. MY upgraded Fusion is fantastic! My sales person Mark Martin was very helpful answering my questions
Great People!! - KRussell
Just bought a Lincoln Navigator, Mary Duncan was our sales person, she was excellent to deal with and I would recommend Alton Blakely Ford to any of my friends and family. Ask for Mary Duncan, you will not be disappointed!!
Great service - Jgjgkdfkdj
Everyone was very helpful with my new car purchase! I would highly recommend this dealer to anyone looking for a new or used car or service work!
Bought a 2017 Chrysler Pacifica - me
We had a pleasant experience, Brad Gagne is a great sales person. We already owned a 2004 Pacifica which the service department just repaired the fan on. They were honest with the price which was half what we were quoted elsewhere. Fast, efficient, and courteous!
Love my car!!! - Kay88
Absolutely love my Mazda3! Greg and Matt were both great! Matt went with me on the test drive and Greg was very helpful with any questions I had about the car! I would recommend Paducah ford to everyone they are great to work with!
Delivered mom's car 30 miles away - Servicematters
My parents have always bought from Parker Ford in Murray, KY. Even though there are several dealers closer than Parker, which is 30 miles away.
I bought my last car from them, more as a favor to dad, and it was a good experience.
I recently was helping mom by taking her car to Parker for repairs. I now know why mom & dad always use Parker.
The service was great. They were more than fair on price and were not looking to suck us dry. When they were done, they saved me a trip, from 50 miles away, and offered to deliver mom's car to her house, which they did.
Good people, good service, good price!
2017 Ford Fusion - warren rhodes
Mike McCann was a great person. We told him what we are looking for and he showed us several cars.
We have all ways brought cars from Tri County, the people are great and Mike is a term player.
A Great Experience, very helpful staff. - HappyChic
This is the second time I've dealt with Mary Duncan and she is fantastic. She was not pushy and helped with a difficult situation. Barry Bray was also very helpful. I'd recommend Alton Blakley Ford and Staff to everyone. Great Service!!!!
My New Ride - supertellr
This is my 3rd new car from the Byerly Group. I have purchased 2 new Nissans and my most recent, a 2017 Ford Escape. My salesperson, Marty Bray was awesome in making all of my purchases the easiest and most hassle free experieces ever. I would definitely recommend Marty to anyone looking to purchase a vehicle. Tell him I sent ya!!!
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Awesome - LarryRhonda
We loved the service an the experience we had at Champion Ford Owensboro, Andrew was a awesome salesman! We're very pleased with the total experience
Recall repair and interior repair - LadyDi
Parts were ordered for both repairs needed. Michael called to schedule and it took no time for repairs to be completed! Fast, friendly and efficient. Michael is awesome!
Right car for our needs.. - Cho1956
Had not bought a car for some time,LuAnn was great thru the whole process.We were not buying a new car,but that did not seem to matter,everyone gave us their complete attention.
Outstanding service - jacobhruby1
We searched for a used car on auto trader and found one we really liked at James Collins Ford. I sent a email off to them inquiring about the auto we were interested in. Lou from James Collins called me within hours of my email. We made a deal on the auto over the phone and set up a time to come and see the car and to make the purchase. Lou did a great job having everything ready go from having the car in tip top shape to having all the paperwork completed and ready to go. We spent less than a hour at the dealership test driving the car, having them inspect our trade in and signing the loan documents. If you want someone to take care of all your auto needs i would call Lou at James Collins Ford.
Recentexperience - Goldie2468
Sales person misrepresented availability of truck to purchase. Appt made and truck was sold before appt. Integrity of dealership is poor and has complete disregard for customer. Also mileage listed in ad was less than actual miles on truck. Dealership sales goals look good and sales person has their commission. Only one not considered was this customer.
Worth your time - JustinK4581
I drove 3 1/2 hours to buy my new F-150. Randy Miller was very patient with me over the phone with all my questions. When I arrived, Randy gave me a complete A-Z run down of my new truck. He is very knowledgeable. My overall experience with Madison County Ford and Randy Miller was great. I would recommend them to anyone.
Easy to work with - MVolante1986
Had a great experience with Pennyrile Ford. Originally had some issueds with cancelling my warranty when I sold the vehicle, but they quickly resolved any issues I had!
Service - Jock.
Called 4 times for service and put me on hold and never return . That's pretty poor . Can't get a hold of anybody in service department
Fantastic! - kathy.rutledge
I have had 2 leases and my recent purchase with Dave Feller, he is the best. We were looking for something that I thought didn't exist, but he found exactly what we were looking for. Please go see him if you're looking for a vehicle, he has been a pleasure to do business with!!! Thank you!!!
Service Dept. was top of the line - gpawley
When I took my car in for vehicle care, I was very pleased with the attention, care and professionalism of the service dept, especially from Brian Cleaver. I initially called in and he was able to not only get me in the same day but he had already spoken with the technicians about what was needed by the time I got to the dealership. He arranged transportation for me to my job, which relieved much stress. The work was patiently explained to me in a professional and detailed manner. Should I need car service in the future, I will absolutely go to Bob Swope Ford. Great team.
They don't care about you or your car - Rupard
My Ford Taurus was in their repair facility for 31 days. I bought it there and they offered no courtesy vehicle. They did not fix it due to inability to get parts. I paid them $910 for what they did manage to repair. I had to search for ten minutes afterwards to locate my car. I found it on their back lot covered in dried grass clippings and bird poop. Found damage to passenger headlamp and greasy stain on front seat. Check engine light came on during ride home. They had failed to reconnect oxygen sensor. Fixed it myself. I sent pics via email to general manager and owner expressing my experience. They have not bothered to respond. Bad way to conduct business.
Awesome people - Starla shorter
Very nice people. Thanks for all your help. They care about the people not just the sale. Very knowledgeable of the business and professional. The new facility is very nice. Thanks again for everything
Broken winshield while at Bruce Walters in Pikeville, Ky - boz
Taken my Mazda CX7 to Bruce Walters March 7 2015 for oil leak. Received a call that I needed a oil cooler and quoted a price around $800.00. Called them back March 14 in which they said Mazda sent them the wrong part. Call march 16th that it was fixed and picked up March 17 2015. Upon pickup the windshield had two cracks, one about 3 ft long and the other about a foot long. Asked the lady who drove my Mazda and she acknowledged that she seen the two cracks in windshield. In the initial inspection by the technician he listed everything that was wrong with the car but nothing about the front glass. I called 3/18/15 to report this and said I would need to have manager see the car. I drove it to them today and he told me since they were not working anywhere near the windshield they were not at fault. When we both agreed that the broken windshield happened while at their business he replied " it could've happened in the parking lot and we are not responsible". After told him about family members doing business with them in past he went inside and did some figuring and made some calls. He came out and told me again that they are not responsible for damage while on their property. Told me to have my insurance fix it which I do not have collateral for the windshield. He then told me that someone could throw a brick threw my windshield on their lot and they are not responsible. Asked to speak to a manager in which he told me he was one of the owners. Very dry, unempathic person to deal with. My problem is that the windshield was not broken upon delivery and was when I picked it up and they refuse to make it right. They have the responsibility of abailment to take care of my property. I would expect more from a major dealership. Spreading the word not to trust them.
unfriendly service - carguy1
It is ridiculous you have to call and schedule a simple service oil change a week ahead of time. A professional dealership this booked that can't fit in a simple oil change has major issues. Also when you call and try to schedule they tell you they will call you back and never do. Customer service can be very rude.when you do receive a so called multi point inspection you can drive straight home check your tires and find them under inflated which is suppose to be part of the service.
Not worth the drive - Ksharp
My husband and I were pretty disappointed with this Ford dealer. I asked for the car to be cleaned before we got there as we drove 2.5 hours to get there and it wasn't. The sales rep added $2k onto the price and offered us $5k less than what our vehicle was worth on KBB. Not to mention their car was over the price on KBB so they should have offered us more for ours. It was a total waste of time and we are quite insulted. On the plus side- Mr Powell was sweet, the sales rep was kind, and there was a kid room. However, we will not be returning here. They did not make our 2.5 hour trip worth it. We had a Brand New 2016 Edge Titanium with 8 miles with the rebates offered to us yesterday down in Franklin, Ky at the same price* they offered this 2015 Edge with 33k miles on it to us. Complete waste of time.
Worst Service Dept EVER!!! - wooznam
We dropped our Edge off for service and diagnostics and had I not called back in to ask of the progress we may still being waiting to hear from them. They had no concern for our time and never even attempted to explain why we had an appointment on Wednesday and they didn't start the work til Friday. Why do you set appointments? was my question with no answer!! NEVER will I go there again.
I would suggest finding a different Service Department maybe one that shows a little respect for their customers!