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All-State Ford Truck Sales - Louisville, KY

On 10/17/2009 3:54:56 PM boatguy wrote:
My Ford Explorer was in stock and I was treated well by the Sales Staff. I was able to buy on the X-plan so pricing was not an issue. I experienced some quality trouble out of the rear end of my 02' Explorer undr warranty(actually 5 times) but kept getting the service light turned off and new "rear wheel speed indicator" switches put in. Even after the 36K warranty ran out they covered this 2 more times. Come to find out, they should have replaced the rear end completely instead of this. I wanted to drive an SUV made here in Louisville but really got burned letting that stop me from looking at other makes. Had the service mgr stepped up and treated us like he should have, I would still be in a Ford Product. Barry was impossible to deal with, I was so dissappointed in his response/customer service that instead of losing my cool, I contacted Ford directly and got a little help on the new Rear end cost.
All-state put it in (actually twice due to putting in the 3.53 vs the 3.72 ratio by mistake. I didnt even make it of the lot.). I just put up with All-State and eventually traded it in at Bill Collins on a used Toyota 4Runner. The Ford product was excellent other than the stated problem but the Customer Service MGR (Barry) could have easily made me a customer for life instead of expecting me to pay for the wrong diagnosis and quality issues. There were others who tried to step in, Parts Dept,,, but were shut down. I genuinely feel bad for the good folks there who tried to give good service but have no problem at all with warning others about Barry. He is pretty ridiculous to have in that position.

All-State Ford Truck Sales - Louisville, KY

On 6/11/2009 12:05:46 PM warr_exp wrote:
I work for a closed dealership and thought that I would never find another one that I could depend on and sure enough - All-State was great - will definately take all my business there in the future. When I first purchased my vehicle the process was so easy - I was thinking that I would have to wait around forever for all the paperwork - I Didnt - I was introduced to the service department when I took delivery of my vehicle so that I would know exactly who and where to go if I had an issues. I went there for my first oil change and was impressed again with the customer service and friendly way i treated even though they were extremely busy.