My experience was perfect - Jacobc_22
Dave did a great job. He got my car in and out quickly. Very exceptional experience from the service writers to the techs. Plus they washed my car!
Great used truck buyng experience - Peter from NW Indiana
I have researched my truck online for couple months. I came across Mike Castrucci Ford Lincoln of Alexandria. Although their location was out of state from me, I was willing and did make the long journey to purchase the truck because of customer service (from Jeremy and Scotty) and the price. Jeremy was able to even get a lower financing rate than what we originally talked about...bonus! Highly recommend this dealership for your next vehicle purchase.
Peter from Northwest Indiana
Darrell went above and beyond to make deal happen. - Happy Owner James
At one point I asked for my keys and was ready to go because I just couldn't see the trade working out. Darrell promptly brought my keys to me along with a manager and together they came up with a proposal that made the deal possible. Darrell's persistence in making sure I got the truck I wanted left a lasting impression on me. Thank you to all the people who aided him and made the deal happen!!!! And FYI I love my new truck!!!!
Had a Great experience - NothingbutFord
I had great experience with Glenn Ford. Chad was our salesman and was great, he did everything possible to accomdate us and get us on the road as soon as possible. My Father in law and Brother in law also bought a vehicle and they were happy with their transaction as well. I had previously bought two vehicles in 2012 when it was Wildcat Ford and did not have a pleasant experience with the Manager nor the person in finance. They have restructured very well and have some very confident employees and will go out of there way to satisfy their customers.
I would highly recommend Chad and Glenn Ford for your next vehicle Purchase.
Our first SUV - Escape
We found just what we were looking for! Mark was very helpful and not pushy. He even took us out to show how the auto parallel parking feature worked.
purchased a 2015 Ford Escape - Kenneth J White Sr
Paula was our salesperson she did a great job really a good people person will call her again if need be thank you again for your service
Everyone was very friendly and helpful, especially Derek,... - Scarolyn123
Everyone was very friendly and helpful, especially Derek, Brittney, Tiffany and Darrell.
I WILL do business with BF Evans again! We were very pleased with our car purchase.
Tim- Sacramento, KY
Bought a 2017 Chrysler Pacifica - me
We had a pleasant experience, Brad Gagne is a great sales person. We already owned a 2004 Pacifica which the service department just repaired the fan on. They were honest with the price which was half what we were quoted elsewhere. Fast, efficient, and courteous!
2016 F-150 - DH
Paducah Ford was most helpful in getting me the F-150 I wanted despite it NOT being on their lot. Got it for me in 3 days from a dealer in Evansville. Sales staff never pushed me to buy truck off lot, instead seemed genuinely committed to getting the EXACT truck I wanted with respect to color & options. I plan on keeping truck many, many years, so I was pretty picky. Financing was also clearly explained. Feel I got a good deal, too.
Delivered mom's car 30 miles away - Servicematters
My parents have always bought from Parker Ford in Murray, KY. Even though there are several dealers closer than Parker, which is 30 miles away.
I bought my last car from them, more as a favor to dad, and it was a good experience.
I recently was helping mom by taking her car to Parker for repairs. I now know why mom & dad always use Parker.
The service was great. They were more than fair on price and were not looking to suck us dry. When they were done, they saved me a trip, from 50 miles away, and offered to deliver mom's car to her house, which they did.
Good people, good service, good price!
USAA Buying Services - Daniel McMillen
Not all dealerships have USAA Buying services. This one does. And this makes for no pressure shopping. Add to quality salesmen, this used car shopping worked well for us, even though it was over 100 miles from home. We got the truck we wanted at the price we wanted..
Honest, a dealer you can trust. - DJ Ron
Once again I've bought another car from Alton Blakley in Somerset. I've delt with these people for a lot of years and have ALWAYS got a great vehicle at a price I wanted. I have been dealing with Mary Duncan and would suggest if you need a vehicle stop in and ask for Mary.. if she don't have what you're looking for she will find it for you. The service department is friendly and will do their best to please you. The finance department will answer all your questions to make sure you fully understand the entire agreement. We bought this car close to closing time and everyone from Mary, to the folks that prep the car before you go stayed until my whole deal was finished. When you walk in the door you feel at home. Stop in and see Mary.. you will be glad you did..
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Great service, amazing staff. Feels like family - jjjwoods
Bradd Gray was an amazing salesman and really helped to find the right truck. He was key to helping me out with buying my first new car (truck) and made the experience easy and fun. Bradd even got my truck cleaned, sprayed with LineX, and then delivered it when I was unable to pick it up. Top notch service there. The whole staff was great. No one was pushy. Both Jack Kain and Bob Kain came over at one point and shook my hand and told me how much they appreciated me coming to their establishment, even though I passed so many on my way from Nicholasville. They really helped me out in finding a new truck and getting the right protection and warranties on it to keep it covered for a long time. The really do treat you like family. Even members of my family said it was the best experience they've seen at a dealership.
Awesome - LarryRhonda
We loved the service an the experience we had at Champion Ford Owensboro, Andrew was a awesome salesman! We're very pleased with the total experience
Water in fuel filter - Google321
truck display screen said the fuel filter had water in it and to drain. $320 later $180 labor they drained it. Extortion for my money
Outstanding service - jacobhruby1
We searched for a used car on auto trader and found one we really liked at James Collins Ford. I sent a email off to them inquiring about the auto we were interested in. Lou from James Collins called me within hours of my email. We made a deal on the auto over the phone and set up a time to come and see the car and to make the purchase. Lou did a great job having everything ready go from having the car in tip top shape to having all the paperwork completed and ready to go. We spent less than a hour at the dealership test driving the car, having them inspect our trade in and signing the loan documents. If you want someone to take care of all your auto needs i would call Lou at James Collins Ford.
Recentexperience - Goldie2468
Sales person misrepresented availability of truck to purchase. Appt made and truck was sold before appt. Integrity of dealership is poor and has complete disregard for customer. Also mileage listed in ad was less than actual miles on truck. Dealership sales goals look good and sales person has their commission. Only one not considered was this customer.
Very Good Experience - Sasnakky
Our purchase of a new F150 went perfectly. Randy answered every question and provided lots of trucks to look at. He knows his business and provided everything needed without pressure. It didn't take long to decide what we wanted after driving a couple different trucks. We made the agreement and Eric completed the paperwork in record time.
We wish we'd have done business here years before.
We also had our MKZ serviced at Madison County Ford recently and liked how it turned out as well.
Easy to work with - MVolante1986
Had a great experience with Pennyrile Ford. Originally had some issueds with cancelling my warranty when I sold the vehicle, but they quickly resolved any issues I had!
Service - Jock.
Called 4 times for service and put me on hold and never return . That's pretty poor . Can't get a hold of anybody in service department
Fantastic! - kathy.rutledge
I have had 2 leases and my recent purchase with Dave Feller, he is the best. We were looking for something that I thought didn't exist, but he found exactly what we were looking for. Please go see him if you're looking for a vehicle, he has been a pleasure to do business with!!! Thank you!!!
They don't care about you or your car - Rupard
My Ford Taurus was in their repair facility for 31 days. I bought it there and they offered no courtesy vehicle. They did not fix it due to inability to get parts. I paid them $910 for what they did manage to repair. I had to search for ten minutes afterwards to locate my car. I found it on their back lot covered in dried grass clippings and bird poop. Found damage to passenger headlamp and greasy stain on front seat. Check engine light came on during ride home. They had failed to reconnect oxygen sensor. Fixed it myself. I sent pics via email to general manager and owner expressing my experience. They have not bothered to respond. Bad way to conduct business.
Great 'No BS' Dealer !!! - PrestonS
I went to this dealership after having a very poor experience at BigM in Radcliff. I was looking for a specific vehicle for certain needs. Andrew and Justin made a couple of suggestions and I ended up leaving shortly after with a different car that was 10 times better.
There were a few small obstacles that they handled for me and made this one of my best car buying experiences ever.
Buyers beware used vehicles may be tampered with! - BrianStephenson
To be fair let me start off by saying the employees we all very polite and friendly. I owned an excursion back in 2003 and I have been wanting to get back in another one since I sold the first one so I had buyers blinders to an extent. MY MISTAKE! This dealership took full advantage of that!
I buy only from dealerships because they usually at least do an inspection of the vehicle to satisfy any safety concerns. That did not happen on the 2004 Limited Excursion 6.0 Powerstroke with 136,000 miles I purchased from them on March 19th. I talked with the salesman for about 4 days before driving to Henderson, KY to drive and look at this vehicle. When I arrived the truck was in the shop getting a starter put on it. That probably would have alerted any diesel owners out there but I(at that point) was naïve to inherent 6.0l diesel issues(my fault again). I did however do a search about issues related to the Powerstroke and felt confident that any issues would arise when I drove it through service warnings on the instrument cluster. WRONG AGAIN. Service warnings only display when the system has not been tampered with. THIS TRUCK did and does not display critical engine failures. After talking with several ford service techs they all have told me that either the PCM has failed or the system has somehow been disabled. Here is a list of the PCM codes that come up when the truck is scanned:
(WARN) [18:01:33.149] Checking COM3...
(OK) [18:01:33.870] Connection to adapter is established on COM3
(OK) [18:01:33.870] Adapter: ELM327 v1.4b
(OK) [18:01:34.142] Connection to vehicle is established
(OK) [18:01:35.251] Vehicle: Ford Excursion Direct Injection - Turbo 6.0L 2004 MY
(OK) [18:01:36.845] Found module: TCM - Transmission Control Module
(OK) [18:01:40.651] Found module: PCM - Powertrain Control Module
(WARN) [18:01:40.788] DTCs in PCM: P0272-60, P0276-60, P0278-60, P0611-60, P0678-60, P2614-60, P2617-60
(OK) [18:01:45.531] Found module: OBDII - On Board Diagnostic II
(OK) [18:01:46.779] Found module: PATS - Passive Anti-Theft System
(OK) [18:01:47.099] Found module: HEC - Hybrid Electronic Cluster
(WARN) [18:01:47.197] DTCs in HEC: B1352, C1284
(OK) [18:01:48.475] Found module: PAM - Parking Aid Module
(OK) [18:01:50.586] Found module: OTC - Overhead Trip Computer
(WARN) [18:01:51.011] DTCs in OTC: B1342
(OK) [18:01:52.618] Found module: ECS - Electronic Crash Sensor
(WARN) [18:01:52.971] DTCs in ECS: B1869
(OK) [18:01:56.760] Found module: GEM - Generic Electronic Module
(WARN) [18:01:57.121] DTCs in GEM: B1318, B1483, P1876, P1812, B1359
(OK) [18:02:05.928] Found module: ABS - Anti-Lock Brake / Traction Control Module
Here is their meaning:
PCM: P0611 Fuel Injector Control Module Performance
P0678 Cylinder 8 Glow Plug Circuit Fault
P2614 Camshaft Position Signal Output Circuit/Open
P2617 Crankshaft Position Signal Output Circuit/Open
P0272 Cylinder #4 Balance Fault
P0276 Injector Circuit Low - Cylinder #6
P0278 Cylinder #6 Balance Fault
HEC: C1284 Oil Pressure Switch Failure
B1352 Ignition Key-In Circuit Failure
OTC: B1342 ECU Is Defective
GEM: B1318 Battery Voltage Low
B1483 Brake Pedal Input Circuit Failure
B1359 Ignition Run/Acc Circuit Failure
P1812 Transmission 4-Wheel Drive Mode Select Circuit Failure
P1876 Transmission Transfer Case 2-Wheel Drive Solenoid Circuit Failure
No big deal right? Maybe the codes were fixed and never cleared. I can assure you the engine issues were not corrected because the first time I had the truck and it was cold it would not start and the PCM had only 57 warm up cycles since being cleared! Due to issues with FICM performance and who knows what else! The emergency brakes failed less than 6 hours after I had the truck! The brake shoes broke off due to deterioration! Dempewolf Ford bought the parts(thanks) but I had to pay the labor for $800 dollars since I live in Bardstown and it was NOT SAFE to drive back to Henderson. They should have either fixed the service engine soon system or informed me that it had been disabled. That was completely dishonest and ranks up there with odometer tampering. In my opinion it violates the state law for disclosure.
I'm not giving up this truck because I am now $2,000 dollars into fixing it. I had to put a new FICM, all new suspension bumpers, new sway bar rubber all the way around, the Air lift bag plates replaced, new glow plugs, new vacuum system lines(large holes in them). That's just the beginning. It has a bent wheel, the air conditioning system in inoperative because the $600 dollar line that goes from front to back in leaking, the engine has an oil leak on top of the valley somewhere(I knew about this so I take that one because I saw the residue above the starter, all the grease boots for the steering system are deteriorated and busted, the OTC is failing, as well as the ignition switch, and something in the 4-wheel drive system.I'm not giving a negative review because I bought a used truck. There is going to be issues. After all it has 136,000 miles.
What I'm writing for is the sold me a 2004 6.0liter truck with 136,000 miles for $17,900. A $12,000 dollar truck for $18,000. At that price I expect it to be in excellent condition especially coming from a Ford Dealership. I have never had a bad experience buying a vehicle from a Ford Dealership. Thanks to Dempewolf I will never trust another Ford Dealership again.
I'll give them this....I have learned more about the Powerstroke in one week than I ever knew to this point. Thanks for that. Luckily I can fix most stuff myself. The parts are not cheap though.
Buyers beware your used vehicle may be tampered with and unable to report any PCM faults!
We drove from Bowling Green to Glasgow to trade with... - WmNapier
We drove from Bowling Green to Glasgow to trade with Gillie Hyde for a 2010 Ford Escape for our daughter last fall. They were trusting enough to let us drive the car back to Bowling Green for her to test drive the car before we purchased it. However, our experience went downhill from there. We were told that they had done a 100+ point vehicle inspection, but somehow missed the fact that the car needed new breaks. We had to talk them into putting on new breaks, but it took us three more trips to Glasgow before we could pick up the car--the wrong breaks were ordered and it was never ready when they said that it would be. The breaks that were put on squeaked and a clicking sound came from the back tires, so our daughter made another trip to Glasgow only to be told that it was just break dust that would eventually go away. It didn't. A local mechanic told her today that the breaks roters had not been turned (a standard procedure for any new break installation) and that the clicking noise was in the back breaks, which means that the back breaks have to be taken off and reinstalled. Gillie Hyde was to put floor mats in the car and when we were finally were able to pick up the car, we STILL had to wait for them to hunt down the mats. When we were initially approached by a salesman before our purchase, we told him our price point, but still had to go through the negotiation process IN THE CUSTOMER LOUNGE, not in a private office. And then an extra random fee was added to the price when we went to pay cash for the transaction. The car was missing a programmed key. The salesman told us that that they would supply us a key at their cost, but the parts department would not honor the promise. We wound up paying $30.00 less for one at the local Ford dealer in Bowling Green. We got a decent car, but will never trade with Gillie Hyde again and will not recommend them to anyone else.
Broken winshield while at Bruce Walters in Pikeville, Ky - boz
Taken my Mazda CX7 to Bruce Walters March 7 2015 for oil leak. Received a call that I needed a oil cooler and quoted a price around $800.00. Called them back March 14 in which they said Mazda sent them the wrong part. Call march 16th that it was fixed and picked up March 17 2015. Upon pickup the windshield had two cracks, one about 3 ft long and the other about a foot long. Asked the lady who drove my Mazda and she acknowledged that she seen the two cracks in windshield. In the initial inspection by the technician he listed everything that was wrong with the car but nothing about the front glass. I called 3/18/15 to report this and said I would need to have manager see the car. I drove it to them today and he told me since they were not working anywhere near the windshield they were not at fault. When we both agreed that the broken windshield happened while at their business he replied " it could've happened in the parking lot and we are not responsible". After told him about family members doing business with them in past he went inside and did some figuring and made some calls. He came out and told me again that they are not responsible for damage while on their property. Told me to have my insurance fix it which I do not have collateral for the windshield. He then told me that someone could throw a brick threw my windshield on their lot and they are not responsible. Asked to speak to a manager in which he told me he was one of the owners. Very dry, unempathic person to deal with. My problem is that the windshield was not broken upon delivery and was when I picked it up and they refuse to make it right. They have the responsibility of abailment to take care of my property. I would expect more from a major dealership. Spreading the word not to trust them.
unfriendly service - carguy1
It is ridiculous you have to call and schedule a simple service oil change a week ahead of time. A professional dealership this booked that can't fit in a simple oil change has major issues. Also when you call and try to schedule they tell you they will call you back and never do. Customer service can be very rude.when you do receive a so called multi point inspection you can drive straight home check your tires and find them under inflated which is suppose to be part of the service.
Worst Service Dept EVER!!! - wooznam
We dropped our Edge off for service and diagnostics and had I not called back in to ask of the progress we may still being waiting to hear from them. They had no concern for our time and never even attempted to explain why we had an appointment on Wednesday and they didn't start the work til Friday. Why do you set appointments? was my question with no answer!! NEVER will I go there again.
I would suggest finding a different Service Department maybe one that shows a little respect for their customers!
Rude treatment - virgilsmom
I bought my 2015 Mustang here 13 months ago. I discovered my drivers door latch was rusting! When I took it in the lady on the check in desk in the service dept. left me standing while he took care of personal business & a visit with her son. Then when I asked hard questions she got upset. They did replace my part 2 days later after I posted on Facebook about them. I would advise anyone from doing any business wit them! Whether it's purchasing a vehicle to using their service dept.
Mazda & Ford Sales Consultant
Paul Miller Auto Group