Friendly and Affordable - Matt1121
Very friendly staff and very affordable prices. We found a great deal on the internet and they beat that price to earn our business. Excellent customer value!
bought a preowned fusion - botaford
friendly and helpful sales staff,no pressure, decent prices. the salesman chris acree was very patient and helpful and jeff brown in the finance office was very easy to talk with and very good at his job
Great service - Evan Hardy
I was taken care of in no time and got my brand new car. Erik Apel took great care of me and knew his stuff.
Just purchased a 2013 Chrysler Town and Country - danasmarsee
Joseph Hagen walked us through the whole thing..we were unable to find a van that we wanted...but he found one and called us and it was just what we wanted. Mr. Hagen is a very knowledgeable and courteous salesman. I enjoyed working with him..it was a pleasure...and buying cars is usually such an ordeal.
Recent purchase - Debbie
My recent purchase with Fords is a result of a happy previous customer. 7 years ado I purchased a Fusion loved the car. Never had a minutes trouble with it, so when it come time to upgrade, I didn't going to any other dealership. MY upgraded Fusion is fantastic! My sales person Mark Martin was very helpful answering my questions
Great service - Jgjgkdfkdj
Everyone was very helpful with my new car purchase! I would highly recommend this dealer to anyone looking for a new or used car or service work!
Bought a 2017 Chrysler Pacifica - me
We had a pleasant experience, Brad Gagne is a great sales person. We already owned a 2004 Pacifica which the service department just repaired the fan on. They were honest with the price which was half what we were quoted elsewhere. Fast, efficient, and courteous!
Love my car!!! - Kay88
Absolutely love my Mazda3! Greg and Matt were both great! Matt went with me on the test drive and Greg was very helpful with any questions I had about the car! I would recommend Paducah ford to everyone they are great to work with!
Delivered mom's car 30 miles away - Servicematters
My parents have always bought from Parker Ford in Murray, KY. Even though there are several dealers closer than Parker, which is 30 miles away.
I bought my last car from them, more as a favor to dad, and it was a good experience.
I recently was helping mom by taking her car to Parker for repairs. I now know why mom & dad always use Parker.
The service was great. They were more than fair on price and were not looking to suck us dry. When they were done, they saved me a trip, from 50 miles away, and offered to deliver mom's car to her house, which they did.
Good people, good service, good price!
Easy Peeze - Hoosierfan
Steve made the buying experience very easy to navigate. He was a good listener and very knowledgeable of the trucks we discussed.
I feel I got a great value in the truck I purchased.
Harlan was very helpful as well. We feel we got the best deal on our financing do to Harlan
PURCHASE OF 2013 FORD FOCUS - Judy75
I can't say enough kind words about Byerly Ford and Karen Wheeler. I found a 2013 Ford Focus on their website and I was in the market for a newer car than what I had. Karen got me everything I needed, requested and wanted in my deal. She went above and beyond to make this buying process easy for me. The financing of the car was a breeze thanks to Brad. The whole team at Byerly Ford stepped up to my needs. I will highly recommend Byerly Ford and Karen Wheeler to everyone who is looking for a new automobile. Thanks Karen and Byerly Ford!
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Truck Purchase - Melnda
Mary Duncan was super helpful and friendly. This is the second vehicle we have purchased with Mary's help. She was very eager and willing to go above and beyond to make sure all of the things I wanted on the truck was correct. Couldn't have asked for friendlier staff.
Recall fix - 14 stang
Took it in and they got it done in like 30-45 minutes. They did a very good job and did it without damaging or messing up anything on my car and that is what I really like, seems like they care about other people's cars and don't let them get damaged.
Right car for our needs.. - Cho1956
Had not bought a car for some time,LuAnn was great thru the whole process.We were not buying a new car,but that did not seem to matter,everyone gave us their complete attention.
Outstanding service - jacobhruby1
We searched for a used car on auto trader and found one we really liked at James Collins Ford. I sent a email off to them inquiring about the auto we were interested in. Lou from James Collins called me within hours of my email. We made a deal on the auto over the phone and set up a time to come and see the car and to make the purchase. Lou did a great job having everything ready go from having the car in tip top shape to having all the paperwork completed and ready to go. We spent less than a hour at the dealership test driving the car, having them inspect our trade in and signing the loan documents. If you want someone to take care of all your auto needs i would call Lou at James Collins Ford.
SWAYBAR FRONTEND REPAIR - mcgee4150
REPAIR OF SWAYBAR ON 2007 MAZDA 5 .WAS ASSURED PROBLEM WAS CORRECTED BY BOTH SERVICE TECH & SERVICE MGR.PROBLEM WAS NOT CORRECTED.AFTER HOUR AND HALF WAIT, WE WERE IN NO MOOD TO RETURN.WE RETURNED HOME TO REVIEW OUR OPTIONS.WE DECIDED TO TAKE MAZDA TO A RECOMMENDED PRIVATE AUTO SHOP. WAS FIXED IN ONE HOUR.INCLUDING ORDER OF NEEDED PART.YOU KNOW WHERE WE WILL SERVICE OUR MAZDA NEXT !
Recentexperience - Goldie2468
Sales person misrepresented availability of truck to purchase. Appt made and truck was sold before appt. Integrity of dealership is poor and has complete disregard for customer. Also mileage listed in ad was less than actual miles on truck. Dealership sales goals look good and sales person has their commission. Only one not considered was this customer.
3rd generation buyer - RCT#3
Started with Grandpa then my Dad, now me. We've bought over 50 autos here. New&used, never had any problems. These people are like family. Need anything just ask,they deliver! Tried other dealers but they only care about the money $$$. Not the people or your needs. At Madison County Ford the Customer is always first!!!
Easy to work with - MVolante1986
Had a great experience with Pennyrile Ford. Originally had some issueds with cancelling my warranty when I sold the vehicle, but they quickly resolved any issues I had!
Fantastic! - kathy.rutledge
I have had 2 leases and my recent purchase with Dave Feller, he is the best. We were looking for something that I thought didn't exist, but he found exactly what we were looking for. Please go see him if you're looking for a vehicle, he has been a pleasure to do business with!!! Thank you!!!
Service Dept. was top of the line - gpawley
When I took my car in for vehicle care, I was very pleased with the attention, care and professionalism of the service dept, especially from Brian Cleaver. I initially called in and he was able to not only get me in the same day but he had already spoken with the technicians about what was needed by the time I got to the dealership. He arranged transportation for me to my job, which relieved much stress. The work was patiently explained to me in a professional and detailed manner. Should I need car service in the future, I will absolutely go to Bob Swope Ford. Great team.
They don't care about you or your car - Rupard
My Ford Taurus was in their repair facility for 31 days. I bought it there and they offered no courtesy vehicle. They did not fix it due to inability to get parts. I paid them $910 for what they did manage to repair. I had to search for ten minutes afterwards to locate my car. I found it on their back lot covered in dried grass clippings and bird poop. Found damage to passenger headlamp and greasy stain on front seat. Check engine light came on during ride home. They had failed to reconnect oxygen sensor. Fixed it myself. I sent pics via email to general manager and owner expressing my experience. They have not bothered to respond. Bad way to conduct business.
Service - Jock.
Called 4 times for service and put me on hold and never return . That's pretty poor . Can't get a hold of anybody in service department
"Best car buying experience ever!" - Bill and Kathey I
The overall experience was very enjoyable, we felt like we had known everyone for a long time. Even Mr. Stuart Powell came out and met us and talked for a while about us, not about buying a car. We've purchased 10 new vehicles over the past 37 years at various different dealerships and this was by far the best experience of them all. I think we will be returning customers when we make our next buy. We were shown the vehicle we were interested in, they even brought the car inside so we didn't have to brave the cold to look at it. There was no pressure to look at or buy something more expensive, nor to buy anything for that matter. Our sales representative Ben Johnson showed us all about the car's features.and allowed us to test drive it and then he talked with us to get to know our buying preference, financing, and trade-in expectations. He also showed us how the trade-in value was determined as well as options, even pointing out how we could probably sell our vehicle privately for more than the trade-in value. When it came to purchase price for the new vehicle and financing options he worked with us to meet our needs, and we didn't have to wait for him to check with the manager before making an agreement. I really liked that! Also by using one of his financing suggestions we got a 0.9% interest rate which is more than we could have ever dreamed of and we paid a very reasonable amount for the new car. I was very pleased with the whole process, we went in after lunch, made our selection, test drove the car; made our deal, got it finance, protective coating applied. and we were still done in time to go to the grocery store and drive 22 miles home in time for an early dinner. We've waited longer just to get into the finance office at some other dealerships.
Janice Albright assisted us with the added accessories we asked about and made some other suggestions but again there was no pressure to buy anything. She was great!
And a big thanks to Chris Miller who handled the financing and had us in and out of there before we felt the pain of signing.
Awesome people - Starla shorter
Very nice people. Thanks for all your help. They care about the people not just the sale. Very knowledgeable of the business and professional. The new facility is very nice. Thanks again for everything
Broken winshield while at Bruce Walters in Pikeville, Ky - boz
Taken my Mazda CX7 to Bruce Walters March 7 2015 for oil leak. Received a call that I needed a oil cooler and quoted a price around $800.00. Called them back March 14 in which they said Mazda sent them the wrong part. Call march 16th that it was fixed and picked up March 17 2015. Upon pickup the windshield had two cracks, one about 3 ft long and the other about a foot long. Asked the lady who drove my Mazda and she acknowledged that she seen the two cracks in windshield. In the initial inspection by the technician he listed everything that was wrong with the car but nothing about the front glass. I called 3/18/15 to report this and said I would need to have manager see the car. I drove it to them today and he told me since they were not working anywhere near the windshield they were not at fault. When we both agreed that the broken windshield happened while at their business he replied " it could've happened in the parking lot and we are not responsible". After told him about family members doing business with them in past he went inside and did some figuring and made some calls. He came out and told me again that they are not responsible for damage while on their property. Told me to have my insurance fix it which I do not have collateral for the windshield. He then told me that someone could throw a brick threw my windshield on their lot and they are not responsible. Asked to speak to a manager in which he told me he was one of the owners. Very dry, unempathic person to deal with. My problem is that the windshield was not broken upon delivery and was when I picked it up and they refuse to make it right. They have the responsibility of abailment to take care of my property. I would expect more from a major dealership. Spreading the word not to trust them.
unfriendly service - carguy1
It is ridiculous you have to call and schedule a simple service oil change a week ahead of time. A professional dealership this booked that can't fit in a simple oil change has major issues. Also when you call and try to schedule they tell you they will call you back and never do. Customer service can be very rude.when you do receive a so called multi point inspection you can drive straight home check your tires and find them under inflated which is suppose to be part of the service.
Worst Service Dept EVER!!! - wooznam
We dropped our Edge off for service and diagnostics and had I not called back in to ask of the progress we may still being waiting to hear from them. They had no concern for our time and never even attempted to explain why we had an appointment on Wednesday and they didn't start the work til Friday. Why do you set appointments? was my question with no answer!! NEVER will I go there again.
I would suggest finding a different Service Department maybe one that shows a little respect for their customers!
I got SCREWED BIG TIME BY THIS DEALERSHIP !!!!!!!!!!!!!!!!!! - Carlos Lonas
I HAD PUT A VERY GOOD REVIEW ON HERE WHEN I FIRST GOT MY JEEP BUT THINGS CAN CHANGE FAST THEY SCREWED ME OVER BAD SOLD A EXTENDED WARRANTY THAT WAS NO GOOD SO I NOW HATE THIS PLACE AND AM STUCK FIXING MY JEEP MYSELF WHEN YOU GIVE OVER 25000 DOLLARS FOR A VEHICLE THEY COULD SPEND A 1000 AND FIX IT FOR YOU ESPECIALLY SINCE THEY TOOK MY GOOD CAR THAT NOTHING WAS WRONG WITH AND SOLD IT THE NEXT WEEK !!!!!!!!!!!!!!!!!!