Truck repair - Truckdood6.7
My engine light kept coming on and off on my f-350 , l talked with lee in the truck service ,he had me bring it in for a diagnostic , found the problem real quick , had to order the part, which was no problem for me, took my truck back in , was fixed in no time, very satisfied with the prompt service, l have dealt with lee and dewayne , very professional , l also would like to thank the technician since he is the one standing on his head and got his hand,s dirty,
Great service and wonderful people - TT
I called to set up a time for my oil change and tire rotation and check fluids. Jonathan set up the time I wanted.. Took my Escape in and he said I could wait but I had other things to do but he called with in two hour and said my vehicle was ready. I also received an email telling me it was ready. I beleive if I had taken it to any other place I would have had to wait several hours and I would have had to call and see if it was ready but not at Crossroads they call you. I have already recommended to a couple of people to go purchase their vehicle from Crossroads. Great job
Awesome! - Strotman16
Scott is a great salesperson! We love the car and will be back to see him again! Overall great experience! Craig was great and friendly as well!
Branden Anderson, excellent Internet salesman - Dan
I researched the new car I needed and used Ford's build and price ap to equip it exactly as I wanted. When I couldn't find it in inventory anywhere the decision to order it was made. I contacted a dozen Ford dealers in a 100 mile radius of my home through email describing the car and asking for an on the road price to have them order and deliver it. The price ranged over $1700 with Glenn Ford giving me the best price, the next best price was about $200 higher. I placed the order and waited nearly 3 months for delivery. The day the car arrived was my first visit to the dealership where I finally met Branden Anderson who handled most of the deal. He went over the features of the car and we completed the paperwork. Total time at the dealer was less than 90 minutes. Branden kept his part of our deal including the newly increased Ford rebate. I got the car equipped exactly as I wanted at the most competitive price in my area without a lot of wasted time. I hope to keep this car many years longer than most buyers so it was worth the delivery wait. Branden at Genn Ford took my internet offer very seriously and I am very pleased with the transaction.
Great! - Abbylee7769
Bought a used Ford Edge from their lot with the help of salesman Shane Kennedy. I would highly suggest if you are looking for a used car that you call Shane! He is so nice and helpful! Best experience I could've imagined with buying my first car!! So thrilled to give such a great person my business! Definitely will buy there again!
R.& K Keeling - ralph
Very good price. Trade in was very fair. Warranty was great. Salesman George great. Just a great pleasant experience all around. Couldn't ask for better. Will return.
Best ever - Sheset
I've bought two fusions from Byerly Ford and thought I had a good expierence then I was wrong. My wife and I stopped in to look at a new Ford Edge. I then we ran into Karen Wheeler who I have met with a few times while having my oil changed. During those times she sat down with my kids colored pictures played with toys and just made an everyday oil change something special for them. Long story short Karen helped us when buying our Edge and I don't think we could have asked for better. She went above and beyond and found exactly what we wanted at the payment I wanted. She was absolutely amazing I just can't say that enough. There was no hassle no bs she was genuinely looking out for what was best for us and fit all for our requirements. She really is the best!
Everyone was very friendly and helpful, especially Derek,... - Scarolyn123
Everyone was very friendly and helpful, especially Derek, Brittney, Tiffany and Darrell.
I WILL do business with BF Evans again! We were very pleased with our car purchase.
Tim- Sacramento, KY
Great Experience! - Mark.G
Just purchased a 2015 Escape and couldn't be happier!. From the moment I first enquired about a vehicle, my sales person, Randy Chapman, bent over backwards to ensure that I got exactly the car I wanted. From searching dealers to find EXACTLY my car, to taking the time to explain all the features, Randy was the most helpful car salesman I have ever dealt with. From the time I picked out my vehicle, to delivery was only 2 days. I would not hesitate to purchase another vehicle from Dutch's!
Bought a car - Abi2
Three years ago we had a bad experience with the Hudson Ford Nissan place, but this time around we had a very good experience and the sales person did a professional job. He was great to be around!
Ford escape - Chavez87
I bought a Ford escape and I have been waiting and looming for a cross over and Greg blewett helps me out so much! He is over helpful and I have had two other people go to him for cars and have been very pleased! Thank you so much for all the help
Delivered mom's car 30 miles away - Servicematters
My parents have always bought from Parker Ford in Murray, KY. Even though there are several dealers closer than Parker, which is 30 miles away.
I bought my last car from them, more as a favor to dad, and it was a good experience.
I recently was helping mom by taking her car to Parker for repairs. I now know why mom & dad always use Parker.
The service was great. They were more than fair on price and were not looking to suck us dry. When they were done, they saved me a trip, from 50 miles away, and offered to deliver mom's car to her house, which they did.
Good people, good service, good price!
Easy going salesman - jessica walker
Thank you Steve dunkley,
We really appreciate your time and help, you were easy to talk to and very approachable.
We brought the kids with us and he made them, and us feel very comfortable.
It was like buying a car from a friend or neighbor.
Thank you for treating us like people, and not a paycheck.
I will definitely buy my next car from Steve dunkley.
He gave me 2 business cards, I already passed them out to friends in the market for a new car.
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Susan - Carpool Mom
Had a great experience! Drove from Louisville to check out 3 different Fords and ended up buying a 2015 Ford Focus SE Hatchback! Great staff thanks Luann and Patrick for your assistance! Would recommend this dealership to all! Thanks Jack Kain Ford - Happy customer :-)
Great service! Great product! - Mldargavell
We recently purchased a 2013 Ford Escape. It was a Ford certified pre-owned, so we were able to get a low interest rate. (We also liked the fact that Ford never took a bail out!) Our salesman, Brian Roe, was absolutely wonderful! We got it for a great price and we love the Escape! We compared Honda, Toyota and Nissan SUVs, but really liked the Ford Escape best. I would recommend that anyone shopping for a vehicle, visit Alton Blakley Ford (ask for Brian!)
Awesome - LarryRhonda
We loved the service an the experience we had at Champion Ford Owensboro, Andrew was a awesome salesman! We're very pleased with the total experience
Outstanding service - jacobhruby1
We searched for a used car on auto trader and found one we really liked at James Collins Ford. I sent a email off to them inquiring about the auto we were interested in. Lou from James Collins called me within hours of my email. We made a deal on the auto over the phone and set up a time to come and see the car and to make the purchase. Lou did a great job having everything ready go from having the car in tip top shape to having all the paperwork completed and ready to go. We spent less than a hour at the dealership test driving the car, having them inspect our trade in and signing the loan documents. If you want someone to take care of all your auto needs i would call Lou at James Collins Ford.
Quick lane. Steve - PHILIP 4756
Very good.tell's the truth. Took my other truck BACK to Steve because I trust him to tell me the truth about things.At least he will call me to let me know what wrong.To let me know what it need's.
Easy to work with - MVolante1986
Had a great experience with Pennyrile Ford. Originally had some issueds with cancelling my warranty when I sold the vehicle, but they quickly resolved any issues I had!
Above and beyond! - Kesharw05
Randy and Kenny both went above and beyond to get me into a brand new 2016 Focus! I've never had a brand new car and they helped me achieve that! I received the best amount for my trade in and they kept the payments within my range. Great experience!
Buying a Focus SE - ecarrier
We visited this dealership for the second time and was vary please with the imfo they gave us.It was quick and easy and they had the car we were looking for.The sales person was Scott and he was on top of everything.We have our car now and we love it.He worked with us on the trade in and we were pleased.Thanks to Scott the sales person and Jeff in creating our financing both were great.We will be back.Thanks to all at Airport Ford
Buying a truck - Elizabeth Shafer
I will never shop at a different Ford Dealer, David Feller was amazing. He found exactly the truck we were looking for and even took the time to download music on a flash drive for my dad to use with his new truck!!!! Great Job David!!!!!
Great 'No BS' Dealer !!! - PrestonS
I went to this dealership after having a very poor experience at BigM in Radcliff. I was looking for a specific vehicle for certain needs. Andrew and Justin made a couple of suggestions and I ended up leaving shortly after with a different car that was 10 times better.
There were a few small obstacles that they handled for me and made this one of my best car buying experiences ever.
Dealership not doing multi point inspection! - dillion1967
Dealership not doing multi point inspection as they as they are! I wDealership not doing multi point inspection as they as they are! I was about to get charged $398.00 for something that should have been caught early on while car was under manufacturer warranty. Had to get nasty to get work done at a lower rate!!! Not very good busas about to get charged $398.00 for something that should have been caught early on while car was under manufacturer warranty. Had to get nasty to get work done at a lower rate!!! Not very good business!!
Buyers beware used vehicles may be tampered with! - BrianStephenson
To be fair let me start off by saying the employees we all very polite and friendly. I owned an excursion back in 2003 and I have been wanting to get back in another one since I sold the first one so I had buyers blinders to an extent. MY MISTAKE! This dealership took full advantage of that!
I buy only from dealerships because they usually at least do an inspection of the vehicle to satisfy any safety concerns. That did not happen on the 2004 Limited Excursion 6.0 Powerstroke with 136,000 miles I purchased from them on March 19th. I talked with the salesman for about 4 days before driving to Henderson, KY to drive and look at this vehicle. When I arrived the truck was in the shop getting a starter put on it. That probably would have alerted any diesel owners out there but I(at that point) was naïve to inherent 6.0l diesel issues(my fault again). I did however do a search about issues related to the Powerstroke and felt confident that any issues would arise when I drove it through service warnings on the instrument cluster. WRONG AGAIN. Service warnings only display when the system has not been tampered with. THIS TRUCK did and does not display critical engine failures. After talking with several ford service techs they all have told me that either the PCM has failed or the system has somehow been disabled. Here is a list of the PCM codes that come up when the truck is scanned:
(WARN) [18:01:33.149] Checking COM3...
(OK) [18:01:33.870] Connection to adapter is established on COM3
(OK) [18:01:33.870] Adapter: ELM327 v1.4b
(OK) [18:01:34.142] Connection to vehicle is established
(OK) [18:01:35.251] Vehicle: Ford Excursion Direct Injection - Turbo 6.0L 2004 MY
(OK) [18:01:36.845] Found module: TCM - Transmission Control Module
(OK) [18:01:40.651] Found module: PCM - Powertrain Control Module
(WARN) [18:01:40.788] DTCs in PCM: P0272-60, P0276-60, P0278-60, P0611-60, P0678-60, P2614-60, P2617-60
(OK) [18:01:45.531] Found module: OBDII - On Board Diagnostic II
(OK) [18:01:46.779] Found module: PATS - Passive Anti-Theft System
(OK) [18:01:47.099] Found module: HEC - Hybrid Electronic Cluster
(WARN) [18:01:47.197] DTCs in HEC: B1352, C1284
(OK) [18:01:48.475] Found module: PAM - Parking Aid Module
(OK) [18:01:50.586] Found module: OTC - Overhead Trip Computer
(WARN) [18:01:51.011] DTCs in OTC: B1342
(OK) [18:01:52.618] Found module: ECS - Electronic Crash Sensor
(WARN) [18:01:52.971] DTCs in ECS: B1869
(OK) [18:01:56.760] Found module: GEM - Generic Electronic Module
(WARN) [18:01:57.121] DTCs in GEM: B1318, B1483, P1876, P1812, B1359
(OK) [18:02:05.928] Found module: ABS - Anti-Lock Brake / Traction Control Module
Here is their meaning:
PCM: P0611 Fuel Injector Control Module Performance
P0678 Cylinder 8 Glow Plug Circuit Fault
P2614 Camshaft Position Signal Output Circuit/Open
P2617 Crankshaft Position Signal Output Circuit/Open
P0272 Cylinder #4 Balance Fault
P0276 Injector Circuit Low - Cylinder #6
P0278 Cylinder #6 Balance Fault
HEC: C1284 Oil Pressure Switch Failure
B1352 Ignition Key-In Circuit Failure
OTC: B1342 ECU Is Defective
GEM: B1318 Battery Voltage Low
B1483 Brake Pedal Input Circuit Failure
B1359 Ignition Run/Acc Circuit Failure
P1812 Transmission 4-Wheel Drive Mode Select Circuit Failure
P1876 Transmission Transfer Case 2-Wheel Drive Solenoid Circuit Failure
No big deal right? Maybe the codes were fixed and never cleared. I can assure you the engine issues were not corrected because the first time I had the truck and it was cold it would not start and the PCM had only 57 warm up cycles since being cleared! Due to issues with FICM performance and who knows what else! The emergency brakes failed less than 6 hours after I had the truck! The brake shoes broke off due to deterioration! Dempewolf Ford bought the parts(thanks) but I had to pay the labor for $800 dollars since I live in Bardstown and it was NOT SAFE to drive back to Henderson. They should have either fixed the service engine soon system or informed me that it had been disabled. That was completely dishonest and ranks up there with odometer tampering. In my opinion it violates the state law for disclosure.
I'm not giving up this truck because I am now $2,000 dollars into fixing it. I had to put a new FICM, all new suspension bumpers, new sway bar rubber all the way around, the Air lift bag plates replaced, new glow plugs, new vacuum system lines(large holes in them). That's just the beginning. It has a bent wheel, the air conditioning system in inoperative because the $600 dollar line that goes from front to back in leaking, the engine has an oil leak on top of the valley somewhere(I knew about this so I take that one because I saw the residue above the starter, all the grease boots for the steering system are deteriorated and busted, the OTC is failing, as well as the ignition switch, and something in the 4-wheel drive system.I'm not giving a negative review because I bought a used truck. There is going to be issues. After all it has 136,000 miles.
What I'm writing for is the sold me a 2004 6.0liter truck with 136,000 miles for $17,900. A $12,000 dollar truck for $18,000. At that price I expect it to be in excellent condition especially coming from a Ford Dealership. I have never had a bad experience buying a vehicle from a Ford Dealership. Thanks to Dempewolf I will never trust another Ford Dealership again.
I'll give them this....I have learned more about the Powerstroke in one week than I ever knew to this point. Thanks for that. Luckily I can fix most stuff myself. The parts are not cheap though.
Buyers beware your used vehicle may be tampered with and unable to report any PCM faults!
We drove from Bowling Green to Glasgow to trade with... - WmNapier
We drove from Bowling Green to Glasgow to trade with Gillie Hyde for a 2010 Ford Escape for our daughter last fall. They were trusting enough to let us drive the car back to Bowling Green for her to test drive the car before we purchased it. However, our experience went downhill from there. We were told that they had done a 100+ point vehicle inspection, but somehow missed the fact that the car needed new breaks. We had to talk them into putting on new breaks, but it took us three more trips to Glasgow before we could pick up the car--the wrong breaks were ordered and it was never ready when they said that it would be. The breaks that were put on squeaked and a clicking sound came from the back tires, so our daughter made another trip to Glasgow only to be told that it was just break dust that would eventually go away. It didn't. A local mechanic told her today that the breaks roters had not been turned (a standard procedure for any new break installation) and that the clicking noise was in the back breaks, which means that the back breaks have to be taken off and reinstalled. Gillie Hyde was to put floor mats in the car and when we were finally were able to pick up the car, we STILL had to wait for them to hunt down the mats. When we were initially approached by a salesman before our purchase, we told him our price point, but still had to go through the negotiation process IN THE CUSTOMER LOUNGE, not in a private office. And then an extra random fee was added to the price when we went to pay cash for the transaction. The car was missing a programmed key. The salesman told us that that they would supply us a key at their cost, but the parts department would not honor the promise. We wound up paying $30.00 less for one at the local Ford dealer in Bowling Green. We got a decent car, but will never trade with Gillie Hyde again and will not recommend them to anyone else.
THEY ARE SHADY PEOPLE - WhitneyC
For anyone looking at buying a car, before you buy one from Towne and Country Ford on Preston, think again. I don't usually post my personal business on here but if it keeps another person from getting cheated it's worth it. I purchased a Saturn Aura with 58k miles on it from them 6 months ago, after 2 weeks of having the car I noticed that the car was driving funny, I took it to the auto center near me and they said that the rack was completely busted and it looked like it had been for a while. I took it back to Towne and Country and they informed me that it must had not been inspected properly, so they fixed it for me. I was out of a car for almost 4 days. A couple months down the road and my heat and air go out. Two weeks later my entire car is completely dead. It would turn itself off while it was on and it started to smoke. When I called Towne and Country they promised they would take care of it, get a tow and get me a rental also trade my car for a car that actually ran. so I waited 5 days and they give me a call to inform me they will not pay for anything they promised and they said it was my fault I bought a bad car. I owe 10k on a car I had for 6 months that doesn't run. All I have to say is karma will get you Danny Redman and Tim Bradley for selling me a lemon and not taking responsibility !!! They are theives!! If you are thinking of buying a car from them, think again! this is not over!! see you all in court !!!!
Broken winshield while at Bruce Walters in Pikeville, Ky - boz
Taken my Mazda CX7 to Bruce Walters March 7 2015 for oil leak. Received a call that I needed a oil cooler and quoted a price around $800.00. Called them back March 14 in which they said Mazda sent them the wrong part. Call march 16th that it was fixed and picked up March 17 2015. Upon pickup the windshield had two cracks, one about 3 ft long and the other about a foot long. Asked the lady who drove my Mazda and she acknowledged that she seen the two cracks in windshield. In the initial inspection by the technician he listed everything that was wrong with the car but nothing about the front glass. I called 3/18/15 to report this and said I would need to have manager see the car. I drove it to them today and he told me since they were not working anywhere near the windshield they were not at fault. When we both agreed that the broken windshield happened while at their business he replied " it could've happened in the parking lot and we are not responsible". After told him about family members doing business with them in past he went inside and did some figuring and made some calls. He came out and told me again that they are not responsible for damage while on their property. Told me to have my insurance fix it which I do not have collateral for the windshield. He then told me that someone could throw a brick threw my windshield on their lot and they are not responsible. Asked to speak to a manager in which he told me he was one of the owners. Very dry, unempathic person to deal with. My problem is that the windshield was not broken upon delivery and was when I picked it up and they refuse to make it right. They have the responsibility of abailment to take care of my property. I would expect more from a major dealership. Spreading the word not to trust them.
Horrible - Shack
First of all, my wife and I are bewildered and shocked that our 2010 Ford F-150 XLT 4/4 engine blew up with only 67,000 miles. We bought it new. I know what a lot of you may be thinking; they did not service their truck during ownership. Our truck was serviced religiously on time, since it's purchase. With the engine blown up, the vehicle was taken to All State Ford for repair. This is when the true nightmare began. During the 5 weeks the truck was there, I had to fight constantly with the service department to put a new engine in the vehicle. In addition, I was told that our warranty coverage personal was contacted, and that we were waiting on their final word. After 4 weeks, I called the warranty complaint line to see what was going on. The warranty personal informed us that they had no idea, or information regarding our truck being at All State Ford. With that being said, I called All State Ford service dept. that same afternoon and told them what the Warranty people stated. All State Ford told me they called the warranty plan personal that same day and told them the truck was there. Finally, after 5 weeks the truck had a new engine put in it, after inspection of all of our hardcopy service records. Yes hardcopy. Luckily I had saved every single invoice during the last 5 years. During the 5 weeks, I also spoke to the service dept. every week about also fixing a rubber strip on drivers door, a clip that was missing on front grill, and replacing a shock, since I had to pay the $100.00 deductible anyway. When the truck was finally picked up, the rubber strip was not repaired, no new clip on front grill, and all fluids were low, including Freon in AC. Lastly, I received a phone call from Bobby after a week, or so, and he asked me about my satisfaction. I told him on the phone about my dissatisfaction regarding the service, and informed him about the repairs that were not done from the service ticket. Bobby promised me that Charlie from the service dept, would call us back that same day to make an appointment for the work that was not completed. Guess what, no phone call. My wife and I are a middle-aged couple that have always bought Chevy's. The only reason we purchased a Ford was to support our local economy in Louisville with the 2 Ford assembly plants in our community. We also have many friends that work at the assembly plants. We will never buy another Ford product. Most of all, it is my opinion, All State Ford has the worst service dept. that I have ever seen. They will never see our truck again. All in all, our truck will be sold/ traded as soon as our warranty is getting close to ending. My next truck will most likely be a Toyota. My wife's Toyota car is wonderful.