Best car buying experience I have ever had! - Paula Price
We went in to "look" at the cars and was not pressured at all. We ended up buying a Ford Edge that same day. The process was easy, quick and very enjoyable. Christopher Gillum went above and beyond to get us the best interest rate possible. He worked quickly to get us into our new car with no hassles. He made the "Buying Experience" the BEST we have ever had. When we are ready to buy again we will go back to Paul Miller Ford.
Great Customer Service - JColeman
When we were searching for our new F250 truck I checked with this dealership regarding an XLT that we saw on their website. There were no hidden fees. Even though I was 4 hours away, Andrew answered all of my questions and provided hassle-free wonderful customer service. I would recommend contacting Andrew if you need a new vehicle even though we ended up purchasing a lariat at a different dealership.
Branden Anderson, excellent Internet salesman - Dan
I researched the new car I needed and used Ford's build and price ap to equip it exactly as I wanted. When I couldn't find it in inventory anywhere the decision to order it was made. I contacted a dozen Ford dealers in a 100 mile radius of my home through email describing the car and asking for an on the road price to have them order and deliver it. The price ranged over $1700 with Glenn Ford giving me the best price, the next best price was about $200 higher. I placed the order and waited nearly 3 months for delivery. The day the car arrived was my first visit to the dealership where I finally met Branden Anderson who handled most of the deal. He went over the features of the car and we completed the paperwork. Total time at the dealer was less than 90 minutes. Branden kept his part of our deal including the newly increased Ford rebate. I got the car equipped exactly as I wanted at the most competitive price in my area without a lot of wasted time. I hope to keep this car many years longer than most buyers so it was worth the delivery wait. Branden at Genn Ford took my internet offer very seriously and I am very pleased with the transaction.
Hassle free experience! - garrett ben nunley
When did buying a new vehicle become so hassle free? I recently purchased a 2016 F-150 pickup from Boyd County Ford and the experience was spectacular. They not only gave me a fair price for my trade but when they added all the Ford discounts plus the dealer discounts together, I now have the lowest vehicle payment that I have had in years. They took care of everything. They gave me a great interest rate and payment that going to make me grin each time I make it. Thank you Fannins Boyd County Ford for the best automoblie buying experience of my life. You have earned my future business as well.
R.& K Keeling - ralph
Very good price. Trade in was very fair. Warranty was great. Salesman George great. Just a great pleasant experience all around. Couldn't ask for better. Will return.
Highly Recommend - spearman1620
I was treated with respect and patience. I'm extremely excited about my new vehicle (Ford Escape). I will tell my friends and family.
Everyone was very friendly and helpful, especially Derek,... - Scarolyn123
Everyone was very friendly and helpful, especially Derek, Brittney, Tiffany and Darrell.
I WILL do business with BF Evans again! We were very pleased with our car purchase.
Tim- Sacramento, KY
Great Dealership - Val G
I've purchased three used cars from Dutch's now, and all of them were good, reliable cars. The sales staff is honest and seem truly interested in making sure you get the right automobile for your needs. They also helped me a lot with financing, as I had very little previous experience with it. I plan on returning to Dutch's for all of my future car purchases.
Bought a car - Abi2
Three years ago we had a bad experience with the Hudson Ford Nissan place, but this time around we had a very good experience and the sales person did a professional job. He was great to be around!
Ford escape - Chavez87
I bought a Ford escape and I have been waiting and looming for a cross over and Greg blewett helps me out so much! He is over helpful and I have had two other people go to him for cars and have been very pleased! Thank you so much for all the help
Delivered mom's car 30 miles away - Servicematters
My parents have always bought from Parker Ford in Murray, KY. Even though there are several dealers closer than Parker, which is 30 miles away.
I bought my last car from them, more as a favor to dad, and it was a good experience.
I recently was helping mom by taking her car to Parker for repairs. I now know why mom & dad always use Parker.
The service was great. They were more than fair on price and were not looking to suck us dry. When they were done, they saved me a trip, from 50 miles away, and offered to deliver mom's car to her house, which they did.
Good people, good service, good price!
Our Experience - burlbird59
Our Salesman, Dustin Casey was very professional and accommodating in our search for a Ford Escape to meet our requirements. He was very attentive during the process and made sure that the purchase went very smoothly. The car was purchased for our granddaughter, who lives in Indianapolis, IN. He made sure that all paperwork was ready for us on Saturday morning, when she came to Louisville to pick up her car.
My Car Is Happy Again - silverpony09
My 2002 Mustang had been involved in a front end collision 4 years ago. I have taken it to several non-dealership mechanics to try to save money but the car was never right. It has spent most of it's time in the garage because it felt unsafe to drive. Finally I decided to take it to Crossroads Ford in Frankfort. I was provided a full list of issues that needed to be resolved and was helped to prioritize so that I could keep repairs within my budget. I have my car back and it runs like a champ! I love my car again and am excited to be driving it again. Thanks to everyone at Crossroads for great service and professionalism. My car will forever be in your hands.
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Best auto buying experience I ever had. - Edward L Roberts
This was the best buying experience I have ever had. Our sales rep, Phil Petit was absolutely first rate. He knew his product and spent as much time with us as needed answering all our questions. This went a long way in us returning to the dealership to purchase the vehicle.This was followed up by the great ownership group consisting of Bill, Bob and Jack Kain himself. All greeted me and welcomed me to the dealership and offered to assist me in any way they could. I have never dealt with a dealer ship where the owner and general manager took the time to greet me and welcome me. A great personal touch.
My experience - Jennifer R
I dreaded going car shopping. However, Brian Roe helped me to find the car that was best for me. He wasn't pushy and he was very up front and honest. I would recommend this dealership and if you go, ask for Brian!
Awesome - LarryRhonda
We loved the service an the experience we had at Champion Ford Owensboro, Andrew was a awesome salesman! We're very pleased with the total experience
Outstanding service - jacobhruby1
We searched for a used car on auto trader and found one we really liked at James Collins Ford. I sent a email off to them inquiring about the auto we were interested in. Lou from James Collins called me within hours of my email. We made a deal on the auto over the phone and set up a time to come and see the car and to make the purchase. Lou did a great job having everything ready go from having the car in tip top shape to having all the paperwork completed and ready to go. We spent less than a hour at the dealership test driving the car, having them inspect our trade in and signing the loan documents. If you want someone to take care of all your auto needs i would call Lou at James Collins Ford.
Quick lane. Steve - PHILIP 4756
Very good.tell's the truth. Took my other truck BACK to Steve because I trust him to tell me the truth about things.At least he will call me to let me know what wrong.To let me know what it need's.
Easy to work with - MVolante1986
Had a great experience with Pennyrile Ford. Originally had some issueds with cancelling my warranty when I sold the vehicle, but they quickly resolved any issues I had!
Buying a Focus SE - ecarrier
We visited this dealership for the second time and was vary please with the imfo they gave us.It was quick and easy and they had the car we were looking for.The sales person was Scott and he was on top of everything.We have our car now and we love it.He worked with us on the trade in and we were pleased.Thanks to Scott the sales person and Jeff in creating our financing both were great.We will be back.Thanks to all at Airport Ford
Above and beyond! - Kesharw05
Randy and Kenny both went above and beyond to get me into a brand new 2016 Focus! I've never had a brand new car and they helped me achieve that! I received the best amount for my trade in and they kept the payments within my range. Great experience!
Buying a truck - Elizabeth Shafer
I will never shop at a different Ford Dealer, David Feller was amazing. He found exactly the truck we were looking for and even took the time to download music on a flash drive for my dad to use with his new truck!!!! Great Job David!!!!!
Great 'No BS' Dealer !!! - PrestonS
I went to this dealership after having a very poor experience at BigM in Radcliff. I was looking for a specific vehicle for certain needs. Andrew and Justin made a couple of suggestions and I ended up leaving shortly after with a different car that was 10 times better.
There were a few small obstacles that they handled for me and made this one of my best car buying experiences ever.
Dealership not doing multi point inspection! - dillion1967
Dealership not doing multi point inspection as they as they are! I wDealership not doing multi point inspection as they as they are! I was about to get charged $398.00 for something that should have been caught early on while car was under manufacturer warranty. Had to get nasty to get work done at a lower rate!!! Not very good busas about to get charged $398.00 for something that should have been caught early on while car was under manufacturer warranty. Had to get nasty to get work done at a lower rate!!! Not very good business!!
Buyers beware used vehicles may be tampered with! - BrianStephenson
To be fair let me start off by saying the employees we all very polite and friendly. I owned an excursion back in 2003 and I have been wanting to get back in another one since I sold the first one so I had buyers blinders to an extent. MY MISTAKE! This dealership took full advantage of that!
I buy only from dealerships because they usually at least do an inspection of the vehicle to satisfy any safety concerns. That did not happen on the 2004 Limited Excursion 6.0 Powerstroke with 136,000 miles I purchased from them on March 19th. I talked with the salesman for about 4 days before driving to Henderson, KY to drive and look at this vehicle. When I arrived the truck was in the shop getting a starter put on it. That probably would have alerted any diesel owners out there but I(at that point) was naïve to inherent 6.0l diesel issues(my fault again). I did however do a search about issues related to the Powerstroke and felt confident that any issues would arise when I drove it through service warnings on the instrument cluster. WRONG AGAIN. Service warnings only display when the system has not been tampered with. THIS TRUCK did and does not display critical engine failures. After talking with several ford service techs they all have told me that either the PCM has failed or the system has somehow been disabled. Here is a list of the PCM codes that come up when the truck is scanned:
(WARN) [18:01:33.149] Checking COM3...
(OK) [18:01:33.870] Connection to adapter is established on COM3
(OK) [18:01:33.870] Adapter: ELM327 v1.4b
(OK) [18:01:34.142] Connection to vehicle is established
(OK) [18:01:35.251] Vehicle: Ford Excursion Direct Injection - Turbo 6.0L 2004 MY
(OK) [18:01:36.845] Found module: TCM - Transmission Control Module
(OK) [18:01:40.651] Found module: PCM - Powertrain Control Module
(WARN) [18:01:40.788] DTCs in PCM: P0272-60, P0276-60, P0278-60, P0611-60, P0678-60, P2614-60, P2617-60
(OK) [18:01:45.531] Found module: OBDII - On Board Diagnostic II
(OK) [18:01:46.779] Found module: PATS - Passive Anti-Theft System
(OK) [18:01:47.099] Found module: HEC - Hybrid Electronic Cluster
(WARN) [18:01:47.197] DTCs in HEC: B1352, C1284
(OK) [18:01:48.475] Found module: PAM - Parking Aid Module
(OK) [18:01:50.586] Found module: OTC - Overhead Trip Computer
(WARN) [18:01:51.011] DTCs in OTC: B1342
(OK) [18:01:52.618] Found module: ECS - Electronic Crash Sensor
(WARN) [18:01:52.971] DTCs in ECS: B1869
(OK) [18:01:56.760] Found module: GEM - Generic Electronic Module
(WARN) [18:01:57.121] DTCs in GEM: B1318, B1483, P1876, P1812, B1359
(OK) [18:02:05.928] Found module: ABS - Anti-Lock Brake / Traction Control Module
Here is their meaning:
PCM: P0611 Fuel Injector Control Module Performance
P0678 Cylinder 8 Glow Plug Circuit Fault
P2614 Camshaft Position Signal Output Circuit/Open
P2617 Crankshaft Position Signal Output Circuit/Open
P0272 Cylinder #4 Balance Fault
P0276 Injector Circuit Low - Cylinder #6
P0278 Cylinder #6 Balance Fault
HEC: C1284 Oil Pressure Switch Failure
B1352 Ignition Key-In Circuit Failure
OTC: B1342 ECU Is Defective
GEM: B1318 Battery Voltage Low
B1483 Brake Pedal Input Circuit Failure
B1359 Ignition Run/Acc Circuit Failure
P1812 Transmission 4-Wheel Drive Mode Select Circuit Failure
P1876 Transmission Transfer Case 2-Wheel Drive Solenoid Circuit Failure
No big deal right? Maybe the codes were fixed and never cleared. I can assure you the engine issues were not corrected because the first time I had the truck and it was cold it would not start and the PCM had only 57 warm up cycles since being cleared! Due to issues with FICM performance and who knows what else! The emergency brakes failed less than 6 hours after I had the truck! The brake shoes broke off due to deterioration! Dempewolf Ford bought the parts(thanks) but I had to pay the labor for $800 dollars since I live in Bardstown and it was NOT SAFE to drive back to Henderson. They should have either fixed the service engine soon system or informed me that it had been disabled. That was completely dishonest and ranks up there with odometer tampering. In my opinion it violates the state law for disclosure.
I'm not giving up this truck because I am now $2,000 dollars into fixing it. I had to put a new FICM, all new suspension bumpers, new sway bar rubber all the way around, the Air lift bag plates replaced, new glow plugs, new vacuum system lines(large holes in them). That's just the beginning. It has a bent wheel, the air conditioning system in inoperative because the $600 dollar line that goes from front to back in leaking, the engine has an oil leak on top of the valley somewhere(I knew about this so I take that one because I saw the residue above the starter, all the grease boots for the steering system are deteriorated and busted, the OTC is failing, as well as the ignition switch, and something in the 4-wheel drive system.I'm not giving a negative review because I bought a used truck. There is going to be issues. After all it has 136,000 miles.
What I'm writing for is the sold me a 2004 6.0liter truck with 136,000 miles for $17,900. A $12,000 dollar truck for $18,000. At that price I expect it to be in excellent condition especially coming from a Ford Dealership. I have never had a bad experience buying a vehicle from a Ford Dealership. Thanks to Dempewolf I will never trust another Ford Dealership again.
I'll give them this....I have learned more about the Powerstroke in one week than I ever knew to this point. Thanks for that. Luckily I can fix most stuff myself. The parts are not cheap though.
Buyers beware your used vehicle may be tampered with and unable to report any PCM faults!
We drove from Bowling Green to Glasgow to trade with... - WmNapier
We drove from Bowling Green to Glasgow to trade with Gillie Hyde for a 2010 Ford Escape for our daughter last fall. They were trusting enough to let us drive the car back to Bowling Green for her to test drive the car before we purchased it. However, our experience went downhill from there. We were told that they had done a 100+ point vehicle inspection, but somehow missed the fact that the car needed new breaks. We had to talk them into putting on new breaks, but it took us three more trips to Glasgow before we could pick up the car--the wrong breaks were ordered and it was never ready when they said that it would be. The breaks that were put on squeaked and a clicking sound came from the back tires, so our daughter made another trip to Glasgow only to be told that it was just break dust that would eventually go away. It didn't. A local mechanic told her today that the breaks roters had not been turned (a standard procedure for any new break installation) and that the clicking noise was in the back breaks, which means that the back breaks have to be taken off and reinstalled. Gillie Hyde was to put floor mats in the car and when we were finally were able to pick up the car, we STILL had to wait for them to hunt down the mats. When we were initially approached by a salesman before our purchase, we told him our price point, but still had to go through the negotiation process IN THE CUSTOMER LOUNGE, not in a private office. And then an extra random fee was added to the price when we went to pay cash for the transaction. The car was missing a programmed key. The salesman told us that that they would supply us a key at their cost, but the parts department would not honor the promise. We wound up paying $30.00 less for one at the local Ford dealer in Bowling Green. We got a decent car, but will never trade with Gillie Hyde again and will not recommend them to anyone else.
Broken winshield while at Bruce Walters in Pikeville, Ky - boz
Taken my Mazda CX7 to Bruce Walters March 7 2015 for oil leak. Received a call that I needed a oil cooler and quoted a price around $800.00. Called them back March 14 in which they said Mazda sent them the wrong part. Call march 16th that it was fixed and picked up March 17 2015. Upon pickup the windshield had two cracks, one about 3 ft long and the other about a foot long. Asked the lady who drove my Mazda and she acknowledged that she seen the two cracks in windshield. In the initial inspection by the technician he listed everything that was wrong with the car but nothing about the front glass. I called 3/18/15 to report this and said I would need to have manager see the car. I drove it to them today and he told me since they were not working anywhere near the windshield they were not at fault. When we both agreed that the broken windshield happened while at their business he replied " it could've happened in the parking lot and we are not responsible". After told him about family members doing business with them in past he went inside and did some figuring and made some calls. He came out and told me again that they are not responsible for damage while on their property. Told me to have my insurance fix it which I do not have collateral for the windshield. He then told me that someone could throw a brick threw my windshield on their lot and they are not responsible. Asked to speak to a manager in which he told me he was one of the owners. Very dry, unempathic person to deal with. My problem is that the windshield was not broken upon delivery and was when I picked it up and they refuse to make it right. They have the responsibility of abailment to take care of my property. I would expect more from a major dealership. Spreading the word not to trust them.
Worst Service Dept EVER!!! - wooznam
We dropped our Edge off for service and diagnostics and had I not called back in to ask of the progress we may still being waiting to hear from them. They had no concern for our time and never even attempted to explain why we had an appointment on Wednesday and they didn't start the work til Friday. Why do you set appointments? was my question with no answer!! NEVER will I go there again.
I would suggest finding a different Service Department maybe one that shows a little respect for their customers!
Rude treatment - virgilsmom
I bought my 2015 Mustang here 13 months ago. I discovered my drivers door latch was rusting! When I took it in the lady on the check in desk in the service dept. left me standing while he took care of personal business & a visit with her son. Then when I asked hard questions she got upset. They did replace my part 2 days later after I posted on Facebook about them. I would advise anyone from doing any business wit them! Whether it's purchasing a vehicle to using their service dept.
Mazda & Ford Sales Consultant
Paul Miller Auto Group