Great Folks - babykitty4
These guys are awesome. I always enjoy the folks at Paul Miller Ford. Polite. Courteous. The auto butler service is amazing and I wouldn't get a vehicle without it now. The value of the service is beyond amazing.
Service issue. - Tcfelty
I had a cost issue with the service that was done on my 97 F-250 diesel. After paying it I questioned it and they gladly took care of it for me. Thanks for a great job done by this dealership.
awesome experience. - Kevin Darlene 123
My wife and I were pleased with the professionalism from Ryan Newton and Linda as we purchased our new truck. Thanks folks for being very helpful
Top Reviewed Specialists At This Dealership
Used Sales Manager
Service - Terry
Service advisor Tina went above and beyond to help me much . Service technician also went above and beyond to fix my problem I had with my f150
Ford Friendly! - Sandy
Wonderful, prompt service! I was treated cordially and the work on my vehicle was excellent. I have experienced other "high end" dealer service and it fell far short of this dealer service department!
Recent purchase - Debbie
My recent purchase with Fords is a result of a happy previous customer. 7 years ado I purchased a Fusion loved the car. Never had a minutes trouble with it, so when it come time to upgrade, I didn't going to any other dealership. MY upgraded Fusion is fantastic! My sales person Mark Martin was very helpful answering my questions
Great service - Jgjgkdfkdj
Everyone was very helpful with my new car purchase! I would highly recommend this dealer to anyone looking for a new or used car or service work!
Bought a 2017 Chrysler Pacifica - me
We had a pleasant experience, Brad Gagne is a great sales person. We already owned a 2004 Pacifica which the service department just repaired the fan on. They were honest with the price which was half what we were quoted elsewhere. Fast, efficient, and courteous!
Love my car!!! - Kay88
Absolutely love my Mazda3! Greg and Matt were both great! Matt went with me on the test drive and Greg was very helpful with any questions I had about the car! I would recommend Paducah ford to everyone they are great to work with!
Delivered mom's car 30 miles away - Servicematters
My parents have always bought from Parker Ford in Murray, KY. Even though there are several dealers closer than Parker, which is 30 miles away.
I bought my last car from them, more as a favor to dad, and it was a good experience.
I recently was helping mom by taking her car to Parker for repairs. I now know why mom & dad always use Parker.
The service was great. They were more than fair on price and were not looking to suck us dry. When they were done, they saved me a trip, from 50 miles away, and offered to deliver mom's car to her house, which they did.
Good people, good service, good price!
Great experience with the Tri-County Team! - jfs
Had a great experience with Ryan and the entire team at Tri-County Ford. I have been taking my now-former 2007 Truck to the Tri-County service department since I purchased it from another dealer. Had one issue, wrote a brief email about it and they made it right the next day! That was the final thing that convinced me to purchase a new truck from Tri-County. I did a web search first and they sent me a number of vehicles to consider. Great follow-up from the team. I travel a lot so they worked around my schedule and eve offered to bring vehicles to me. They sent me a few more options, with a single email I asked about the truck and set up an appointment to drive it. Ryan and I took the truck for a drive, he did a great job of going through the new features with me of the 2017 model. (yep, I was driving a 10 year old one and what great improvements Ford has made since 2007). Within two hours I drove the truck off the lot with all of the paperwork done, the truck detailed, and Ryan even moved my trailer hitch (I would have forgotten it). Nice thing was no pressure, and and easy purchase. I will recommend Tri-County and their sales, service and body team for all of your automotive needs! Thank you Tri-County Ford Team!
Great experience - Carlady23
Buying my car was such an easy process. Brian and Karen were great. They were very informative and got me the exact car I wanted. Loving my new car!
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Very helpful and professional Sales staff - Marklight17
We drove four hours to Alton Blakley Ford. The Sales staff was very helpful and professional, which made for a pleasant experience - definitely worth the drive.
Update review of "Issues After Purchase of 2016 Mustang" - Mustang
After I purchased my 2016 Ford Mustang we noticed a big scratch or scrape on the car that took the paint off on the quarter panel behind the passenger side rear window. We called Crossroads and brought it in for them to take a look at. The owner of Crossroads, Harry Kirch, came out and looked at the car and corrected the problem and had the whole passenger rear quarter panel repainted. He took care of the issue or problem in a very timely manner and it was fixed to my satisfaction. He also gave me a vehicle to drive while my 2016 Mustang was being fixed. I would definitely recommend this dealership to anyone who is looking to buy a used or new vehicle. If you have any issue I can assure you that Harry Kirch will see to it that it is taken care of. Thanks to everyone at Crossroads. When I am ready to purchase another vehicle it will definitely be from here. My salesman did a great job as well. Thanks to Bud Renfo who went out of his way to make the vehicle purchase happen as smoothly as possible. Great job Crossroads!!!! If you continue to treat people right you will always succeed and stay on top.
Great experience - Christrent1990
I just purchased my 2014 f150 and I couldn't be more happy with this truck. Phil Petit was my sales consultant great guy told him what I was looking for and he took me strait to it. It was very easy and fun to come to a deal. I highly recommend jack kain Ford to everyone.
Outstanding service - jacobhruby1
We searched for a used car on auto trader and found one we really liked at James Collins Ford. I sent a email off to them inquiring about the auto we were interested in. Lou from James Collins called me within hours of my email. We made a deal on the auto over the phone and set up a time to come and see the car and to make the purchase. Lou did a great job having everything ready go from having the car in tip top shape to having all the paperwork completed and ready to go. We spent less than a hour at the dealership test driving the car, having them inspect our trade in and signing the loan documents. If you want someone to take care of all your auto needs i would call Lou at James Collins Ford.
Service - Ottblover
Major engine work. Willing to work with my budget. Listened with concerns. Waited on me for when I could get funds available. Kept me informed throughout.
3rd generation buyer - RCT#3
Started with Grandpa then my Dad, now me. We've bought over 50 autos here. New&used, never had any problems. These people are like family. Need anything just ask,they deliver! Tried other dealers but they only care about the money $$$. Not the people or your needs. At Madison County Ford the Customer is always first!!!
Easy to work with - MVolante1986
Had a great experience with Pennyrile Ford. Originally had some issueds with cancelling my warranty when I sold the vehicle, but they quickly resolved any issues I had!
Great Service!! - Croark2834
They gave me a great deal on a used vehicle well under KBB value!! They really care about their customers and go the extra mile to help!!
Fantastic! - kathy.rutledge
I have had 2 leases and my recent purchase with Dave Feller, he is the best. We were looking for something that I thought didn't exist, but he found exactly what we were looking for. Please go see him if you're looking for a vehicle, he has been a pleasure to do business with!!! Thank you!!!
They don't care about you or your car - Rupard
My Ford Taurus was in their repair facility for 31 days. I bought it there and they offered no courtesy vehicle. They did not fix it due to inability to get parts. I paid them $910 for what they did manage to repair. I had to search for ten minutes afterwards to locate my car. I found it on their back lot covered in dried grass clippings and bird poop. Found damage to passenger headlamp and greasy stain on front seat. Check engine light came on during ride home. They had failed to reconnect oxygen sensor. Fixed it myself. I sent pics via email to general manager and owner expressing my experience. They have not bothered to respond. Bad way to conduct business.
"Best car buying experience ever!" - Bill and Kathey I
The overall experience was very enjoyable, we felt like we had known everyone for a long time. Even Mr. Stuart Powell came out and met us and talked for a while about us, not about buying a car. We've purchased 10 new vehicles over the past 37 years at various different dealerships and this was by far the best experience of them all. I think we will be returning customers when we make our next buy. We were shown the vehicle we were interested in, they even brought the car inside so we didn't have to brave the cold to look at it. There was no pressure to look at or buy something more expensive, nor to buy anything for that matter. Our sales representative Ben Johnson showed us all about the car's features.and allowed us to test drive it and then he talked with us to get to know our buying preference, financing, and trade-in expectations. He also showed us how the trade-in value was determined as well as options, even pointing out how we could probably sell our vehicle privately for more than the trade-in value. When it came to purchase price for the new vehicle and financing options he worked with us to meet our needs, and we didn't have to wait for him to check with the manager before making an agreement. I really liked that! Also by using one of his financing suggestions we got a 0.9% interest rate which is more than we could have ever dreamed of and we paid a very reasonable amount for the new car. I was very pleased with the whole process, we went in after lunch, made our selection, test drove the car; made our deal, got it finance, protective coating applied. and we were still done in time to go to the grocery store and drive 22 miles home in time for an early dinner. We've waited longer just to get into the finance office at some other dealerships.
Janice Albright assisted us with the added accessories we asked about and made some other suggestions but again there was no pressure to buy anything. She was great!
And a big thanks to Chris Miller who handled the financing and had us in and out of there before we felt the pain of signing.
Service - Jock.
Called 4 times for service and put me on hold and never return . That's pretty poor . Can't get a hold of anybody in service department
Awesome people - Starla shorter
Very nice people. Thanks for all your help. They care about the people not just the sale. Very knowledgeable of the business and professional. The new facility is very nice. Thanks again for everything
Great sales great service - Bkwade39
Greenwood Ford and Kyle Gomer did a great job. I drove several trucks that day trying to make the right decision. No pressure very laid back just the way I would want it to be. Thumbs up!👍🏻
unfriendly service - carguy1
It is ridiculous you have to call and schedule a simple service oil change a week ahead of time. A professional dealership this booked that can't fit in a simple oil change has major issues. Also when you call and try to schedule they tell you they will call you back and never do. Customer service can be very rude.when you do receive a so called multi point inspection you can drive straight home check your tires and find them under inflated which is suppose to be part of the service.
Worst Service Dept EVER!!! - wooznam
We dropped our Edge off for service and diagnostics and had I not called back in to ask of the progress we may still being waiting to hear from them. They had no concern for our time and never even attempted to explain why we had an appointment on Wednesday and they didn't start the work til Friday. Why do you set appointments? was my question with no answer!! NEVER will I go there again.
I would suggest finding a different Service Department maybe one that shows a little respect for their customers!
SHADY! - Jackelyn Munson
I am a young female and was definitely taken advantage of. traded in a 2013 got a 2010 w/ same payments as my 2013. told I was in no negative equity found out that I'm 4000 in equity, car I purchased are not made anymore and was severely wrecked without being told. will never ever go back ! thank you to oxmoor ford for letting me know the shady deal I received !