95 New Jersey Ford Service Centers

I've been going to Stevens since I bought my car 2009... - Broadwaybabe

I've been going to Stevens since I bought my car 2009 focus today Erica,and Jenna took care of my needs and much more kindness,caring ,can't say enough for both exceptional women

I leased and then purchased a 2017 Fusion hybrid from - tom mcd

I leased and then purchased a 2017 Fusion hybrid from them. At about 78,000 miles, the transmission went bad. I took it to them and without doing any paperwork, which was odd, they told me it would take nine months to get parts and cost me $7500 as I was out of warranty. I was able to drive it for another six months before it died. When it did, a mechanic friend said it shoudl be covered up to 100k miles due to a class action suit. I went back to this dealer. After looking up my VIN, they told me it was not covered by warranty and they weren't even taking in transmission work. Sent me to another dealer. The second dealer replaced the transmission at no cost, saying it was covered under warranty. I went back to complain and the only guy I could talk to was the sales manager. I told him my story and how pissed I was and that I was going to write to FORD. Without even saying that my experience was unfortunate, or offering a customer service-type apology, he just said to make sure it was a service issue and not a sales issue. Avoid this place like the plague.