158 New York Ford Dealers

Great people. - Jarvis

Great people. Love that they are not pushy about buying a vehicle from them. A great experience. Will go back.

I want to thank West Herr for stepping up during what has - Rdixonestate

I want to thank West Herr for stepping up during what has been a very negative car buying experience with another dealer. Not only did West Herr work with me to fix a vehicle I purchased elsewhere, they did everything possible to make sure I was never left without transportation. I’ve purchased my last two vehicles directly from West Herr and have always had excellent service. Unfortunately, this time I went out of town to another dealership, and the car turned out to be a bad purchase — so bad that it qualifies under federal lemon law protections. Through all of this, Scott Retzlaff, my service advisor, was amazing. He looked at every option available to help me, and while my vehicle was in service for 50 days, he made sure I always had a loaner to stay on the road. When it came time to resolve nearly $5,000 in maintenance costs, Dennis Brusehaber, the Service Manager, personally stepped in and made sure those repairs could be financed, which made the situation manageable. Thanks to Scott and Dennis for their empathy, patience, and compassion in handling this. West Herr’s culture of customer care shines through, and this experience reminded me why I will stick with buying my cars from West Herr moving forward. — R Dixon

**Worst experience**. - Bebin George

**Worst experience**. Never recommend and don't waste your time. I went to look for an pre-owned GLS 450 which was listed the price as $41994.00 online. After the initial discussion and finishing test drive we went to the table for final discussion. Here come the superhero. The service manager came with papers and told the price listed in online Lincoln website is incorrect. He increased the vehicle price closure to $49000.00. I asked what going on. He casually replied the price is incorrect in website and said that will be refreshed over month end. OMG, I have no words and nothing to talk. I simply walked out as I felt arguing with that guy is useless. It was a terrible experience. I wasted so much time and walked out with much disappointments. Venting out my frustration here. Here is the picture / proof on online price of the vehicle 2021 Mercedes-Benz GLS 450 4MATIC® VIN: 4JGFF5KE4MA368689 Stock: U6266T Model: GLS450W4 50,305 mi Internet Price: $41,994 Down Payment: -$1,995 Finance For: $39,999 😞Another worst dealer. Don't waste your precious time

I purchased a truck earlier this month from these guys - SPS

I purchased a truck earlier this month from these guys and honestly, I couldn't be happier! From when they sat me down till I drove off in my new truck, it was a very pleasant buying experience. Kyle was very professional and upfront...no gimmicks...no xx! He treated me with respect and I appreciated the fact that he genuinely an honest person...rare qualities for a car salesman these days! Sammy in the finance dept. was just as pleasant and professional. Very knowledgeable and informative..made the experience worthwhile. Thanks guys!

I had a very complicated issue with my car. - Keith

I had a very complicated issue with my car. I called and spoke to the service manager. You understood my problem. He then got what the general manager who also understood my problem. They took wonderful care of me in my car. They went beyond the call of duty. They were totally awesome.

Always Courteous and understanding Got us in right away! - PUCKJR417

Always Courteous and understanding Got us in right away! From the sales to service dept. Everyone is great

Very Satisfied. - Dwight

Very Satisfied. would recommend them for their overall professionalism and prompt attention to my needs

Jonathan was super helpful, courteous and worked with me - larafay

Jonathan was super helpful, courteous and worked with me every step of the way making the process smooth and less stressful. He worked with me to get to the price where I was comfortable to pay each month. I love my Maverick!! Thank you Jonathan for all your hard work and dedication to your job. I would definitely work with you again!

Nice and friendly people. - sanford409

Nice and friendly people. David was great!!Took the time to explain everything to me.

I had the misfortune to visit this den of thieves and... - kc2bob

I had the misfortune to visit this den of thieves and bought a Dodge Charger. They kept me waiting 7.5 hours, ran my credit report thru 7 banks (even though I had a pre-qualified check) and when I got the letters from the banks in the mail it tuned out that they were selling me a car that had a higher loan to value rate. Frank is a complete liar, tried to tell me the Charger was worth $40,000. Stay away from these morally devoid sheisters. I bought another car today from Phil @ Enterprise Car Sales in Wayne, NJ. Totally fantastic experience, great car and purchased for 10% less than the KBB rate and the car had a no haggle price tag on the window (as it should be). Good Job M&M, your sales tactics and thievery just lost you a repeat client. Karma is a real B*xxx! Do yourself a favor and stay far away from M&M, the owner should be ashamed of himself. Now I'll wait for the cookie cutter response! "Please contact us, we are sorry you had a negative experience, we'd like to try to resolve this matter" - yeah right!

I highly recommend this dealership. - anainrd

I highly recommend this dealership. Devon helped us find a great truck and everybody there was super friendly.

I haven't purchased the car yet but intend to later this - dpdannya

I haven't purchased the car yet but intend to later this week on Thursday.

Fuimos a Riverhead Ford con mi esposa y nos atendio Dan K - adamdiaz08

Fuimos a Riverhead Ford con mi esposa y nos atendio Dan K y Jeff Andrade. Unas de las mejores experencia que hemos tenido. Nos atendieron muy bien y nos ayudo comprar el carro de mi esposa. Yo recomiendo a Riverhead Ford!

Called the dealership because I was interested in - Domanitime

Called the dealership because I was interested in purchasing a car. One of the salesmen didn’t stop calling me until I finally came in. Once I got there we sat and built the T150 exactly how I wanted it. I was told I would get the car in 3 months. Got my total price of $40k and gave them a deposit. Was supposed to get email notifications with updates on the production of the car and estimated dates never did. Kept calling the salesman and he said he’s not in or he just wouldn’t pick up. I even called him once when I was outside watching him pick up the phone and tell me he’s not in today. Anyway 13 months later I get a call the van is coming in 2 days make insurance ready. 2 weeks pass and still nothing so I decided to take a drive down there and to my surprise the van is there and nobody called me to tell me it’s there. Now I come in to pick up the van and they hit me with a new sticker price of $45k due to increased costs of materials within the 13 months. Ok fine. BUT on top of that they now want 10k over sticker. After being totally shocked since I sat built the car and waited 13 months the GM said he would 7k over sticker. Got him down to 6k over sticker. They tell me all the salesmen in the dealership are just waiting for me to walk out mad and reject the car so they can go sell it for 15k over. I waited patiently much longer than I agreed and expected to and I don’t believe I should’ve paid anything over sticker. The sticker was already 5K more than my original build. It’s not like I walked in and chose something sitting in their lot which then I’d sort of understand. I waited for a car that I ordered and i have the paperwork. And the car isn’t exactly how I built it. Certain things they told me would be that aren’t.

Just read the Better Business Bureau report on this - Mike P

Just read the Better Business Bureau report on this company it will tell you all you need to know and how you get 1 star reviews fallowed by 5 star reviews sent in by the dealership.

DO NOT BUY FROM HERE! - explorer

DO NOT BUY FROM HERE!! Purchased an explorer that I was told had 6,000 miles from test drives. Not even two weeks later the check engine light is on. Was told that the car had been used by a sales manager as his personal car! I paid full price for what I believed was a new car!! They also gave me nearly $10,000 less for my trade than they are trying to sell it for now!

Disgusted - Great First Impressions are Key

5/31/19 I received a call from Bianca because I’m looking to lease an Explorer. She set up an appointment for me to meet with Matthew Lopez at 5:45pm. I called at 5:44pm to let them know I was running 10 min late. When I arrive no one greets me I’m walking around there are no customers. I had to ask someone where Mr. Lopez was and I was told he left. The gentleman named Frank called him and no answer. Mr. Lopez called him back and he said he left because he wasn’t feeling well. He also never let anyone know I was coming so they could help me. I asked who the manager was so I could complain....the manager is Matthew Lopez. Disgusted

Exceptional sales and service. - kareich

Exceptional sales and service. They put me in my dream car - a new pickup truck! I highly recommend these folks.

Ridiculous! We are from Pa. bought a truck there in July.... - Pdfranks44

Ridiculous! We are from Pa. bought a truck there in July. Still have no registration. Have called many many times & nobody seems to want to help. Sue says she will look into it & never calls back. Chuck was great when we bought the truck but I guess once they get your money they don’t care. 7 months later & nothing.

We purchased a Mustang Mach E from Leo Kaytes Ford.... - maryann33

We purchased a Mustang Mach E from Leo Kaytes Ford. Buying a car with new technology can be a little intimidating. Knowing that we were purchasing our car from a dealership where you were treated with dignity and respect from an organization that has contributed to the community for years made that much easier. Our salesman, Mr. Rodger Homer, was knowledgeable, helpful and patient. That is something we really needed in making our decision to "buy in" to this new technology. We drove our new car off the lot, confident that we had made an excellent choice. More importantly, we knew that if we had a question or we had a problem with our new car, that we would be able to have any issues addressed by Leo Kaytes Ford, someone we could trust and someone that would address any issues that we have in the future. We are looking forward to picking up our Ford F150 Lightning next year from Leo Kaytes Ford!

We experienced great customer service with Glenn - JCF0

We experienced great customer service with Glenn Sciarretta and the team at the dealership. Highly recommend West Herr Ford. Glenn is customer focused and always treats us like family when we contact him. Thanks everyone at West Herr.

Was very happy with purchasing are used F150. Greatly... - mikeharris0

Was very happy with purchasing are used F150. Greatly appreciated all the help from Darren Frasier on showing me all the details and helping me with connecting my phone to the truck. Was very pleased to get a phone call the next day that my extra accessories had come in and to come right down to have them installed. Thank you again Darren for going above and beyond to make sure I was satisfied with my vehicle.

Go somewhere else. - Moxiemaniac

Go somewhere else. After at least 17yrs of loyalty, they don't even call you back when you're lease is up and you're willing to get a new lease with them. It was over a week and the last reply was "oh, yeah. Someone is working on that ." We went to West Herr New York and they called back within 20min! After going to West Herr we found out Ford avon doesn't even know the ins and outs of the Ford app! Ps. I selected f-150 because ranger wasn't an option. Besides, that's what we got at West Herr

They advertise loaner vehicles but have none! - EM

They advertise loaner vehicles but have none! New F250 with rear end noise .Asked them to check it out while in for service. Didn’t have time so they said to look at it. Said I had to leave overnight. Told them to keep it then but service manager changed her mine and said no.WTH !, After 5 phone calls to service found out the only qualified tech to check u joints / rear end had quit. None of the other 15 techs could look at it for a evaluation. Place is a joke !! Then they tried to charge me for service and updates which should have been free. This is my first and last ford vehicle. Soon as I can order a new Chevy this one will be for sale. Stay away from this dealership . Looks like changing oil is all they do.

Outstanding sales and finance personal, very - rtr

Outstanding sales and finance personal, very professional, informative and responsive. Very happy with my purchase.

I get my f 150 Raptor 2022 --- my sell person was a PJ - JAN

I get my f 150 Raptor 2022 --- my sell person was a PJ Baker-- no problems at all -transaction went very easy -- - no surprises --so much fun to drive this car Thank you PJ

Awesome and fast, accurate service. - Cookergirl

Awesome and fast, accurate service. The service department squeezed me in for my needed service

Healey staff was great. - Linda3078

Healey staff was great. Well worth the drive from MA. And I love my new expedition!

chase and mat very helpful and knowledgeable they help me - Misha

chase and mat very helpful and knowledgeable they help me a lot with payment plan and warranties question i thank them both for their help and honesty

While Ford is making some great cars, the experience of... - rpb3117

While Ford is making some great cars, the experience of buying one at this dealership makes it worth either going elsewhere or buying a different make of car. As someone wrote below, this place is a throwback to the worst days of car dealerships in every way. My specific complaint: Try getting someone on the phone here. You'll be like one of those characters in the movie OId--you'll age a year in a half hour. Worst of all is the service department, which actively seems to make it a psychological obstacle course to reach them. This might not matter so much if Pleasantville Ford had a functional website, but its stie functions like it was built in 1999. You feel like you're stuck in some Kafka-esque nightmare where you'll spend all day calling, leaving messages, being transferred, being put on hold for ten minutes before you get cut off....For the sake of your own mental health, please...stay away from this dealership. Otherwise, you'll regret buying from Pleasantville Ford the first time you have to engage with the dealer post-purchase.