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Sayville Ford - Sayville, NY

On 11/18/2009 8:00:13 PM kpeyton wrote:
I am writing to express my appreciation for the service I received at Sayville Ford. My mom had driven up from Florida to visit me and her vehicle had broken down a few days before she was due to drive back home. I contacted Sayville Ford service to see if they could take the vehicle in for repair on short notice. The service department was extremely courteous and accomodating to both me and my mother. They had us bring the vehicle in on an emergency basis. Having dealt with other service departments, I understood that bringing in the car on an "emergency basis" meant that they would reach your vehicle when they had an opportunity. I was astonished at how quickly Sayville Ford was able to get my mom's vehicle in the shop, they were extremely understanding to her situation and did everything possible to accomodate her in every possible way. The service consultant was professional and knowledgable when we dropped off the vehicle and was in constant touch with us to let us know what the diagnosis was and exactly what needed to be done to repair the vehicle, when we could expect it to be completed as well as what the cost would be. Neither my mother or I are knowledgable when it comes to vehicle repair and the service consultant was patient and detailed in explaining everything to us. I just wanted to express my sincere thanks to the entire Sayville Ford Service Department for the courteous, expeditious and professional treatment which was extended to both me and my mother. I will be in the market shortly for a new vehicle and due to the exceptional service I experienced at Sayville Ford I will be visiting Sayville Ford sales to look at purchasing a new Ford vehicle. I always service my vehicles at the service department where I purchase and after seeing first hand how Sayville Ford service operates, I would be very happy to deal with them. Thank you again. Great job!

Koerner Ford of Syracuse - Syracuse, NY

On 11/13/2009 9:14:40 PM winterphone33 wrote:
I am very pleased with my experience at this dealership. As a college student buying a car for the first time, I would immediately assume salespeople would want to take advantage of me. I found this not to be the case. They were warm and helpful and help me understand my options. I would certainly be back to look at another Ford at this dealership in the future.