New York Lexus Dealers

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Lexus of Manhattan - New York, NY

On 11/2/2009 7:21:45 PM lea1106 wrote:
My experience at Lexus of Manhattan was excellent. From the beginning, when I was shopping to the moment I decided to lease the Lexus RX 350 the salespeople were friendly and extremely helpful. They answered all of my questions with detail and returned my phone calls in a very timely manner. The day I picked up my new Lexus was a wonderful experience, from dealing with the finance person Richie Rivera and filling out my paperwork to lease my new car to the delivery date when Josh walked me through every option of my truck I was truly pleased. Everyone at Lexus of Manhattan are knowledgeable of the product they sell and stand behind it. I would definitely recommend this dealership to family and friends and I would definitely get another Lexus from Lexus of Manhattan.

Sincerely,

Joseph Ciaccia

Lexus of Smithtown - St. James, NY

On 7/3/2009 2:18:36 AM papahoff wrote:
Simply ridiculous.. Service department is a joke. They don't want to perform work that is recalled by Lexus unless they break something. I had a cracking windshield trim replaced on my car and they broke my windshield! They take 2+ hours for an oil change only. I took my car in for 3 major recalls and when they "Fixed" it. Check engine light came on and Check VSC. They said it was fixed and my car was washed. After asking why the check engine light was on in the first place, I was told "What, are you a mechanic or something?" very rudely. I go outside my car is not washed so Mike Biscardi drives it and literally has to wash it himself as I see him doing it. After he washes it, he goes right back into the service garage to for the check engine light.. I guess I don't need to be a mechanic to realize how crappy their techs and customer service is.. They tried blaming me because I have an intake. A F-Sport Intake that LEXUS SELLS! They dont even know their own parts. They charge ridiculous prices. $700+ for a Black pearl emblem set when other dealers sell for $300. Avoid using if at all possible.