Our experience started before we ever stepped foot in the - ElizabethS
Our experience started before we ever stepped foot in the dealership. My husband initially called about an Expedition we had seen online, but unfortunately, it had already been sold. Just a few hours later, we received a call letting us know they had just taken in a used Expedition that closely matched what we were looking for. It hadn’t even been priced or photographed yet, but Joe went out of his way to take pictures himself and text them to us so we could see it right away. We were immediately interested, and after seeing the photos, we made the two-hour drive the very next day to check it out in person.
From that point on, Joe was exceptional. He was incredibly communicative through email, phone calls, and text messages, keeping us updated every step of the way. Since we were driving over two hours each way, he made sure everything was exactly as promised before we arrived. The vehicle was fully serviced, cosmetic repairs we had discussed were completed, and all of the paperwork was prepared and ready for us to sign. The entire process was smooth, organized, and completely stress-free. It was absolutely worth the drive.
What impressed us even more was how honest and customer-focused the entire experience was. There was never any pressure, and no one tried to upsell us on warranties, protection plans, or services we didn’t want. Instead, they listened to what was important to us and respected our decisions. Since we live in Connecticut and purchased the vehicle in New York, Joe and the team also worked with us to make sure the registration process for our home state went as smoothly as possible.
Joe was professional, knowledgeable, and genuinely cared about making sure we had the best possible experience. We absolutely love our new Expedition, and this was, without a doubt, the best car-buying experience we’ve ever had.
We will definitely be back for our future car-buying needs and wouldn’t hesitate to recommend Joe DeCarlo and the entire team to our family and friends. If you’re looking for outstanding customer service, honest people, excellent communication, and a dealership that truly goes above and beyond, this is the place to go. Thank you for making what is usually a stressful process such an enjoyable one!
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