excel's at customer service - RENPEK6
This is my second time at Klaben, Kent, Ohio. My third JEEP Compass. (best described as a very well made go-cart on steroids) - my other car is a Riviera. To love the Compass, owning a Riviera since 2004, says a lot about the Compass in general. Got my first Compass somewhere else, second, at Klaben.. And, now my third Compass, also at Klaben. Dealt again, with Gilbert Perrin, now Leasing Manager. Gilbert delivers customer service. Period. He gets it. He is great and a pleasure to work with as far as the not so pleasant business of car finance entails. Brian Franklin, Financial Services Manager, is the other part of the my customer service experience at Klaben. Clear, concise. Any problems, you call them both and they will point you in the direction or resolve the issue themselves. Nice doing business with you again, Gilbert and Brian.
Dean-o's Genesis car buying experience - umyerwd
James was awesome at getting me a car that fit my requirements. He had to go to another dealer and pick it up but he was more than willing to do so.
Professional, Personable, Pleasant - Cathy Rings
Our visit to Crown Chrysler Jeep Dodge in Dublin, Ohio was one of the most pleasant car buying experience we have encountered. Our sales person, John Salvatore, was a true professional and very personable. He didn't give us the run around and was not into "playing games" when it came to making a deal. Once we decided on the vehicle everyone we encountered (sales manager, financial manager) all were top notch. While we waited to seal the deal, we were greeted and interacted with other sale representatives that were in the dealership.
We couldn't be happier with our sales representative, John Salvatore, and the entire buying experience.
Great Experience! - BCC1970
We purchased our second vehicle from Key this summer. This one was a certified used Ram pickup. Jeff Hendrickson is an absolute professional. The team was very responsive and true to their word. I feel like we got a good deal and were treated well. Jeff is a straight shooter. Overall a great experience.
The best! - Queen,Elizabeth33
I had an awesome experience. The dealership was able to getc me approved for the rate and payment I wanted when my bank wouldn't do it. And the sales man I worked with,Andrew Beckman, was amazing! He was very polite and worked with me to get the deal done and showed me a lot after the sale. All around excellent experience and I will never forget buying my first new car!
Great customer assistance - Rcbiggum24
Good vehicles and great service. I bought my vehicle on a Saturday and drove home the same day. Whole experience was very nice and very painless for a Saturday.
Really Great Car Buying Experience - Badnuff44
At 47 years old I am lucky to say I have bought a fair share of new cars. Haasz Automall in Ravenna made this past experience a real pleasure, from the friendliness of the salesman Chris Harris to the effort of Manager Justin Braken to find me the right vehicle. Not once were the words will you purchase today ever mentioned and I can't tell you how refreshing this approach was, thank you guys and WE WILL be back.
2016 Challenger R/T - New Dodge Guy
Great guys ! Great deal on an awesome car. Drove an hour to get to the dealer and was worth it. Secured financing for me at a great rate.
I'm new to the Dodge family ... But all smiles !!
Awesome! - Lindsay Razo
Dan was awesome! He was very informative and patient with all our questions! We had great experience and they worked after they were closed so we could take our new car home!
very friendly great customer service. - kcole6153
Dave Thomas, at Haasz Automall is very friendly. He went out of his way to help me get a car with no money down. I was able to test drive it for almost a week before actually purchasing it. The minor problems with the car were dealt with and taken care of by the service department, free of charge to me, in a timely manner. Thank you, all for the chance to rebuild my credit.
Another great experience - Thomas Woodburn
I went to trade in my little truck for a bigger one knowing full well that my situation was less than perfect for getting approved. With that knowledge my salesman and friend Jeff Ciotti and the rest of the staff bent over backwards to get a deal done within the limits I needed to be in. I'll definitely be sending anybody I know to see them when they need to buy a vehicle...
Professional & Friendly - ArlynB
I found this 2014 Camry on-line and Angel did a great job in providing background info. I was impressed with the transparency exhibited and very satisfied with the price.
Great experience - dennis76
Made car buying fun again. Jay and his staff made everything easy and pleasurable the purchase of a Ram 2500 4×4 was great choice. Would do it all again thanks to all!
Excellent customer service and exact product - halfpintxu
We were met with excellent customer service, great products with which to choose, efficiency and excellent financing. We would definitely recommend this dealership to friends and family.
Got it done, Right - USMCDandy5811
This is the second time in a row where Yark came through getting me into the truck I needed when my old dealership couldn't. Yark is now my go to lifetime dealer. Thanks for a great, quick experience.
Car purchase - Tc2013
Dealt with Denny McKenzie at the dealer ship. Very friendly, helpful but best of all no pressure! It was a very easy and pleasant experience. Highly recommend anyone looking for a vehicle stop by and see Denny.
always great - THOMASGRIMM57
Kings Dodge always makes the experience easy and enjoyable. From the initial episode of shopping to the purchase and then servicethey stand a head above other dealerships.
With caveats... - Mommer
Last year I worked with Chris Aughney at the Grogan's Towne on Central. He was great, inspired confidence in me with his honesty and integrity & I recently I returned to him to begin looking for a car for my young daughter. The BUT here is that I took my Grand Cherokee to the Grogan's Towne on Telegraph for recall repairs several times. Not sure what the issue is here - possibly just too big of a dealer/repair shop - but I will not use them again. Everything takes at least a full day and is super inconvenient. Superficially nice but no real attention to detail and if you're not an educated consumer and aware of all the particulars regarding the repairs, you get no help from them. I should not have to be so vigilant! Chris gets 5 stars and then some but the Service Dept on Telegraph gets a 2. Last time I took the car in (sensing a lot of recalls here??) I took it to Charlie's Dodge in Maumee and had a much better experience in working with the Service Dept.
Great Experience - Happy Buyers
Dave and his staff at the new Performance Chrysler were really great.
They listened to our needs and worked to get us the deal WE wanted.
No high pressure sales, no rushing the process, just folks who are interested in making you, the customer, happy. The actual sale was a natural result.
No doubt this comes from the direction and leadership Dave provides. I highly recommend this NEW Dealership for any automobile needs one has!!
Outstanding customer service and a great experience overall - Ken
Excellent customer service. I live an hour away and bought a used 2014 Suburban LTZ. They drove a loaner car to me, picked mine up and fixed a very minor cosmetic issue that I had asked them to take care of as a part of the sale. Then they brought the Suburban back to me when completed. I have bought many, many cars over the years and have NEVER had a more ethical, moral and honest experience then I did at SVG Motors. Tom, Jackie, and the crew are just the nicest and most honest people you would ever do business with. They have the highest levels of integrity in the business. They aren't car salesmen/saleswomen, they are like your neighbors. I went in expecting the negotiating game and they just don't really do that. They price using market-based pricing models so you pay the price (or a little better than) what the market is offering, and the prices are very fair. They were also very fair on the trade-in value. I am sending everyone that I know their way!!
The best first dealership experience! - TMorton96
This was my first experience buying a vehicle from a dealership and I'm so happy with my decision to go to Performance! Performance has such a variety of vehicles to choose from and an amazing staff. I did visit other dealerships before Performance and I did find trucks there that I liked but their staff weren't nearly as welcoming as the staff here. The main reason I chose this dealership was because of my salesman Drew Ballenger. I went Performance for the first time in April with my grandparents and I had plans to buy a truck then, but Drew recommended that I wait a while save up some money and try to find a new job before I purchase the truck. My grandpa said that Drew is the best salesman he had ever encountered when buying car. Later that day he told me that Drew could have very easily just taken my money but instead he was real with me and told me the truth. So when I finally decided that I could afford a new truck I went back to Drew at Performance and on June 24th I bought a certified 2014 Ram 1500. Drew is extremely helpful, informative and a very nice guy. I recommend talking to him when you visit Performance, he will help find the right vehicle for you and he will be completely honest and up front with you. I am going to recommend this dealership to everyone I know and I definitely plan on returning.
Best of the Best - Don
I have been doing business with Al Smith for near 20 years now. Unlike Tom Merrill I have never had an issue returning a part even a special ordered part. They are by far the fairest and most honest dealership in NW Ohio SE Mich. Service is beyond reproach, John is fair and if there is an issue he does his very best to make it right! Unlike every other Chrysler dealership in this area and yes I had been to all of them! Have bought both new and used vehicles from them, Chrysler, Dodge, Ram and Jeep 16 in total! Just picked up a 2015 Ram Eco-diesel in December.
Shawn was extremely helpful and courteous when I brought... - popefrancis
Shawn was extremely helpful and courteous when I brought my Impala in for service. I'm always treated very well whenever I bring any vehicles in to this service center.
Excellent - Robertloc
Ron Dominick is the reason we purchased the 2006 Town & Country car.
We there treated well and the people are very knowledgeable. Thanks to all.
TOTTALLY AWESOME - Country girl
This dealership is like buying a car back in the old days. Very personable and very happy with the whole experience. Would recommend this dealer to everyone.
Great Car Buying Experience! - Curly61
For the first time, I walked away from a car purchase happy instead of irritated.
I had decided what I wanted before walking into the dealership. I have always hated car buying but this time was an exception. I told the salesman Scott M. what I wanted and he went out of his way to make sure I got exactly that. When I said I didn't want him to try to shove a bunch of extra things down my throat, he respected that (Truly a First!)
If I ever buy another car, it will be from Charlie's Dodge!
Honest - Deer hunter12
Very freindly and helpfull.went out of their way to help"......was there ten years ago and we walked out ,went back this past week and they were so differnt and courties and couldnt be nicer so we bought a jeep trail hawk .thankyou for being everything you did,and we will mke sure we tell everyone about this car lot. Thanku .
BUYING NEW VAN - pkhough
We want to thank David Greene and Brett Carter for helping us purchase our new van. They were very thorough and exact. Made us feel very comfortable. We got a better price than we could have hoped for. Would recommend these two gentlemen to friends and family.
Pamela & Randy Hough
One happy customer! - newell_14
Great group of people. Thanks for all of your help and patience. We dearly love our new car. I would also highly recommend salesman Jamie Rice. He was wonderful to work with. Thanks again Jamie!
Not your ordinary Dealership - Darryl Lamonica
Jeff Ward and AJ the new car manager found me the exact Wrangler that I have always wanted. I advise everyone to stop in and talk to Jeff. McHugh is a dedicated and courteous dealership where the customer's satisfaction comes fist.
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