Overall we give Dick's five stars but that is only - ckolb@aol.com
Overall we give Dick's five stars but that is only because of the awesome customer service we received from Steve Merklin and Mike Johnston. We had submitted the preapproval on financing, worked with Rachel through text messages about it, received incorrect information during online chat with Brandon, the initial financing offer was 2% more than what Rachel said our top rate would be. The finance department pushed using a bank with a notorious reputation but Ryan and Mike Johnston got the paperwork figured out for us so we could use a bank with an excellent reputation. That extra effort made us satisfied customers and we will recommend Dick's to anyone with a few warnings about what to watch for with the finance department. You can be honest and still make a profit. Think about training your sales agents on how to complete the financing side so the customers can have a great experience all the way through.
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