Fast, fun, great - TheSRT8Couple
Jessie Scales is awesome! Highly recommend her. She was fast and fun to work with! She deserves a standing ovation from her colleagues. Thank you Jessie and Miracle!
Polite, honest, professional staff - Commoner
Mr. Paul Dean and his colleagues were friendly and pleasant. I felt as if I had known them for years. Mr. Dean listened to my interests and concerns, and met each of them with thoughtful, realistic solutions. I will shop there again, and have no reservations recommending them to my family and friends.
Great job! - jeep
Love my new vehicle! Chris did not pressure me. I changed my mine about the color, he found the vehicle I wanted. Could not have asked for better service.
Couldn't have been better - RubiRich
Found the exact jeep I've been searching for online. They were great to deal with and being from out of town it went smoother then I could have ever imagined. I would definitely go back to buy another vehicle from them.
My wife and I have Never experienced a more friendly dealer - jhglaze
My wife and I have Never experienced a more friendly and accommodating car dealership! They made our car buying experience a real Pleasurable experience! In fact we were on our way to another dealership, and remembered how well Fulton Lewis our salesman treated us and took the time to really take care of us. even though we weren't purchasing that day. Well that was just the beginning , after seeing Fulton again and ( Just Love That Man)
detailing our situation to him, which I might add was pretty strange. we proceeded . Larry White the Sales Manager was ever bit as nice and accommodating as well to us! He went the extra mile to help us out! The office Manager Tara Stricklin was nice also and thoroughly took her time to explain every detail to us! Every one we met was nice and made us feel special.The credit manager was just as nice, too! We are TOTALLY SATISFIED with our purchase! We left in our new car, and felt we really made a bunch of new friends! The whole team at Crown Chrysler Dodge Jeep Ram CHATTANOOGA, should be congratulated, the BEST team I've ever seen!
Impressed with Crown - Carrie Drake
I recently purchased a vehicle from Crown and was impressed at how smooth and efficient Crown does business. I appreciated the relaxed, homey feel of the dealership. However, I was most impressed with my sales rep., Ronny Jones. Ronny is a very honest, caring and charismatic individual who clearly takes pride in his work.
Great job Slim - jeephappy
I got a new jeep today and the salesman was one of the best on making sure we were happy,inform about the jeep. i rate him a 10 in service.
James Yarbrough was AMAZING - Jana M Yarbrough
James Yarbrough put me in the PERFECT Jeep for my budget! My payment was LOWER on my new car than on the one I traded! Great place, great salesman!
Best car buying experience. - Wells1436
They have a great selection, and friendly staff. I had Walter as a salesman he was not pushy he didn't have a bad attitude, he was very helpful, he definitely earned my return business.
Exceptional Experience - Laimuten
We were looking for a very specific color and option set on a Chrysler 200C. We found the car Humboldt Chrysler a 2 hour drive from home.
Mark Warden and Karl Kitzman made it worth our while to make the trip to Humboldt.
The rest of the process was equally pleasant and we drove home with exactly what we wanted.
We would definitely drive that distance again.
Great Experience! - Glenn
Our experience with Taylor Automotive was exceptional. If you need your car serviced they are the only ones I would consider in all of NW Tennessee. Kevin & Bud are great guys and took care of us; even giving us a loaner car while ours was being repaired!~ I look forward to going back and buying a truck from them....
Pleasurable experience with entire staff. - gregorygaskill
Friendly without being 'down your neck' aggressive sales person, knew the product, was concerned about our needs and answered all of our questions. If a person can say they enjoyed spending that amount of money on one thing, it was purchasing the Santa Fe Sport from Alan Vines Hyundai. Happy we came to look and love our new vehicle. Julie Gaskill
Amazing Customer Service - brittany gallant
I went in expecting the worst. My credit wasnt all that great but i had been working really hard to get it all fixed. I went in expecting to get a used car that had a lot of miles on it but to only to come out with a BRAND NEW dodge journey! Dee was super nice through the whole process! I will always do business with this company! They went above and beyond for us and I could not be happier with the way everything turned out!! THANK YOU SOOOO MUCH DEE!!
Great Experience buying car. - nan#1
Janet worked with us and we were treaded very well. Everyone was friendly and not pushy. Bought this one for grandson and will mine there next.
Christina and mike were amazing! - Jason Johnson
We worked with the dealership over the course of a week. Great communication, superb attitude, and the willingness to try every possibility to put us in exactly what we wanted. He was thorough and very honsest with us with every detail. Will definitely be going back!
Management strives to satisfy - Shay
After purchasing a used 2014 Dodge Challenger on 3/10, the week of 3/17 we noticed shaking after we'd slow down from reaching 75 mph. After taking it into the dealership to get it repaired (brakes/rotors), we were called with an actual quote to have the car fixed. Unsatisfied with the response we received, David (Manager) was able to arrange the repairs at a cost we deemed fair. Many thanks to David for his diligence to our situation. It shows that even a large dealership is capable of giving each and every customer the time/attention they so very much deserve. My husband will be dropping off his car this week for service; he finally will be able enjoy the car he was so excited to purchase.
Prayers Answered - aljones83074
Once I entered the Collierville dealership , my angels were already waiting for me. Anthony and Brandon were great. I would recommend them anytime. Thank you
Salesperson great - Brad Dupkoski
Well we test drove the dart. The salesman jason huffine was super nice and honest. We didn't purchase a car from them so not sure on rest of staff. But if the rest are like him then probably be good.
Horrible - armyvet715
Horrible absolutely atrocious. I am a disabled veteran and went to buy a second car here and was sold a piece of crap and when we went back to them I had a sales man literally get up in my face and try to fight me. Telling me to go go xxxx my self. This dealership is a disgrace to Johnson City. This is not how we treat our citizens and certainly not any where near professional. I am high disappointed with them.
Traveling to Great Smoky Mountains, Jeep had an issue - Maria K
We were traveling from Ohio to Tennessee to visit the Great Smoky Mountains and encountered a problem with our 2015 Jeep Wrangler. There were ABS and traction lights that were blinking and then the engine light came on. We called the dealership and they got us in on the spot! They were so nice to work with and made me feel like they would handle the issue and our vacation wouldn't be ruined (thanks to John in Service). Turns out was just a brake sensor stuck shut and they fixed the issue and we were on our way within 2 hours. Thanks Rocky Top!
Mickey Dolan - switchdog
Worked hare to get the payment I wanted. Took care of me and a great salesperson. Will be back for that challenger R/T in a few.
Fantastic job - Cjrissyz
Lance LaGraff was our sales guy. He was wonderful with getting the deal and car that we wanted He truly is a very nice guy !If your thinking about getting another car or a new one you need to see him !
Unsafe service department - MilDodgeisunsafe
I took my 2003 Dodge Ram 1500 in for warranty service on my passenger side air bag. They failed to install it correctly/safely. Of the four bolts that secured the unit, two were missing and the other two were only halfway tightened. After showing the video and discussing this issue with the Service Manager, he admitted that the part was not installed correctly and blamed it on an emplyee that no longer worked there. As compensation he would install some front end parts that I had purchased; boy what a mistake! Almost all the parts were installed incorrectly and in my opinion haphazardly hoping I would not inspect the shoddy/dangerous workmanship. The bellows on my steering rods were twisted because the tech did not bother to relieve the tension when conducting the front end alignment which they would eventually fail and have to be replaced prematurely. Additionally, the service tech crushed my front ABS sensors rendering them useless and causing a warning light on my cluster to sound an alarm and light for (ABS/Brake). Now my brakes lock up when I attempt to brake under normal running conditions- extremely dangerous. Lastly, the front lower ball joints were over pressed into the lower control arm and had to be cut out and replaced. The only part installed correctly was the steering mechanism. Although I am not a certified mechanic, I've grown up with a wrench in my hand working on all of my own vehicles with my father who was a diesel mechanic for Yellow Freight and a Teamsters Union leader for 40 years. I did not bother going back to Homer Skelton Dodge in Millington, TN to point out and argue the point because they had chance to rectify their failure once and I wasn't about to let them do it agai- do it to me once kinda deal. You have been warned as a consumer that it is only a matter of time before Homer Skelton Dodge in Millington, TN is responsible for a catastrophic failure of someone's vehicle which could end up in loss of life. DO NOT PARTRONIZE HOMER SKELTON DODGE IN MILLINGTON TN!!
Not a very good experience ! - watkins3210
Took months to buy a vehicle from this dealership . Was quoted one price on my trade-in and got there and another. Finally made the deal two months later it was like trying to beg them to sell the Jeep . Took ownership of the jeep and had to have parts of it buffed out because of spots . I will definitely never buy another vehicle from these guys .
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
PRICE GAMES AND UNPROFESSIONAL SALES MANAGER - TennesseeGator
Played price games to get me in the door. The vehicle I was interested in was dirty inside, had body grease on the seats and smelled like BO. They got me in there on an Internet price, told me over the phone they'd talk price if we came in, then wouldn't come off it a dime. Told us "we have to pay the light bill somehow." Whatever. If you're going to do that just be up front and say we don't negotiate, all prices are fixed. When I called him on it he became rude and condescending. The owner was supposed to call me because he heard I was upset. Never did. They lost a sale and a customer.
WORSE EXPERIENCE EVER!! - Noemi44
took my jeep to get its left passenger head rest fixed and came back and both were broken. They told me they were both broken and they couldn't fix it- but really only one was broken. Not only had they broken both of them but they wanted to charge me $70 for the service. They even called the cops because I was getting really frustrated. None of which was my fault, they are just terrible at handling things themselves and can't fix anything so they call the cops. How pathetic. Worst place ever.
never do buisness with these people in morristown - lesters
They lie and will run credit after being told ya preaproved then try get try truck home with check engin lite on and they told me truck was already sold guy just didnt bring in dp of 1k and salesman dont told me truck sold and guy had it but bank wouldnt finance it be very careful with these people any thing make money rather ride bike than give them cent
Horrible customer service - catwdhc
We were looking to purchase a new Renegade for my parents. Sales person (Corey) was very polite and tried to be helpful. Managers were terrible. Did not return call did not like being questioned on pricing and told us if we didn't like it we were welcome to go somewhere else....SO we did and spend out $32K at a different dealership on a car very similar to what we were going to buy here. Will never go back. If all the reviews are accurate then neither will a lot of other people.
Horrible experience! Lies and dishonest actions! - davide
Had to deal with three different sales people and one manager. First salesperson didn't give a crap, second sales person came across as honest but put me with another salesperson because he had family event to go to and third salesperson was young and was unaware that he was obviously being taught really bad habits. Then one of the many supposed managers took sent him to another customer and stepped in.
This dealership DOES NOT CARE what you or anyone else thinks! They go from sale to sale and do whatever they have to to get the deal and do not care about the aftermath of negative reviews.
Either the finance guy is a snake or the salesperson lied to me. The finance guy tried to slide a $1,895 extended warranty in our financing and we caught him at it. He said the salesperson told him to do it and the salesperson said he did not tell him to do it. He also tried to slide a $195 charge in the financing too and we caught him at that too. I complained to the customer service person and the dealer and managers would not respond to me.
We found a loose thread in the driver seat and it needed to be replaced under warranty so they needed to take pictures and make a report for Chrysler. It was made clear that the thread was not to be cut. Before we left the dealership someone cut the thread in an attempt to hide it like it wasn't really there or to think we were stupid enough to think it was ok and fixed. They ended up having to replace the whole seat cover.
This dealership operates on old style sales gimmicks and old style crooked ways of screwing the customer, at least in our experience.
Do yourself a big favor and just go somewhere else. None of the dealerships are perfect but this is the worst.
The girl that handles the customer service was nice and tried hard to make things right but it hardly helps after getting treated like you do before meeting her.
The service team seemed to be good. I had no issues with them in the process of getting the seat fixed.