Great! - kmalth2
Our first contact was Jessie Scales, and she is the one that got us in the door...Stuart Floyd got everything set up. so when we got to the dealship, we connected with Patrick Sturm. Patrick was awesome, he made the whole deal run smoothly and we just loved him! He went the extra mile to be sure we were happy!! Bert Curry was the finance person we dealt with and he was absolutely wonderful!! We have bought new cars from Dodge in the past but this was by far the BEST encounter we have ever had!! Just a great experience all around!!
Ryan found us exactly what we were looking for! - Trish5973
Thank you for a stress free, no pressure, speedy-buying experience. We told Ryan what we were looking for and he found what we wanted. He has our recommendation.
Vehicle Assistance - Bigjake1945
Thank you to Cameron who saw my daughter on the side of the freeway with a flat tire, and stopped to offer assistance! Not only did he get her going again, but asked her to please follow him to the dealership so he could tighten the lug nuts!! Above and beyond obviously means something to Cameron and the Bob Frensley team!
Sincerely, Jennifer Dougherty
Great customer service - Vickie
I had a great experience purchasing my 2016 Jeep Cherokee at this dealership. My salesperson, Chris, was super nice- not pushy, and very knowledgeable about the vehicle. Overall- great experience!
Robert Clark was awesome! - Clark468
My first visit here and I'll be back thanks to Taylor Clark ! Plus my friends and family will try you guy out Thank yall
Great Experience - Franco Harris
I was not in the market for a vehicle until I was given a Scat Pack Challenger as a rental car one day. After driving it for a few days, I decided to pick up a new toy. James Sherlin was a very knowledgable salesperson who made the buying experience very enjoyable. For me that was a must as I was not in need of a vehicle. Great job James and team Crown.
" DROVE 3 HOURS FROM ALABAMA TO BUY DODGE RAM FROM JOE MILLS - Daniel & Amy Shelton
GREAT TRUCK BUYING EXPERIENCE . NO NEED TO BUY ANYWHERE ELSE THESE GUYS ARE
GREAT.. THEY WERE EASY TO DO BUSINESS WITH WITH. WORTH THE 6 HOURS TOTAL DRIVE
TO DO BUSINESS WITH JOE MILLS(INTERNET MGR) AND MIKE SLOAN FINANCE MGR.
THANKS AGAIN FOR EVERYTHING
Great experience! - Tcvandy2001
I bought a really nice Dodge Ram, and I worked with James Atkins and Mr. Glick. Both were very courteous and professional. James showed me all the options on the truck, took me on a tour of the dealership, and the service center. I am very pleased with my experience!
Bought a used Truck - JayCanyon
I just bought a used truck today at Steve Jones Chrysler Dodge and Jeep and I had the best experience buying with them. I had been shopping around through the whole nashville and mid TN area and had some really bad and rude experiences. Glenn was super friendly, honest and understanding. He really was genuine and all the rest of the staff there were very nice as well. I'd definitely recommend shopping here if your on the market for a new or even used vehicle! It was a fast, quick and easy process and they weren't pushy or trying to be forceful either.
AWESOME Experience - JeepLvr
Okay, so I know this is hard to believe but there really is a car dealership and a car salesman that treats a customer with respect. I know, I know, you are thinking I am under the influence of something but guess what? I'm not and it's true. My husband and I were in the market for a new 4 wheel drive vehicle and I stopped by Stinnett Chrysler Dodge Jeep in Newport, TN., on my way home from work. I wasn't immediately descended on by a salesman, which was nice. I went into the showroom and met Mr. Bill Francis. He wasn't "honey this or honey that". He treated me very professionally. I told him what we were looking for and he suggested we get pre-approved through the dealerships website and then we could look at vehicles and options from there. He didn't drag me by the hair to sit down and "work the numbers", which I had heard before. Bill didn't call or email every hour. He let us do our homework and when we were ready he was there for us.
He also understood that my husband and I are professionals and lead EXTREMELY busy lives. When we finally decided on a vehicle he made sure that the paperwork was handled quickly and efficiently by the finance department as it had to be done on my husband's lunch break. Also the gentleman "Curtis" in the finance department was polite and thorough. He went over the options as far as warranty plans and he respected our choices. He made suggestions based on his experience. He turned what is usually a painful, excruciatingly long process into an informative, professional and concise process.
I highly recommend Stinnett Chrysler Dodge Jeep. It is a small town dealership that still treats customers with respect. Very rare in our world. Thank you Bill, Curtis and the Stinnett family.
Great Experience! - Glenn
Our experience with Taylor Automotive was exceptional. If you need your car serviced they are the only ones I would consider in all of NW Tennessee. Kevin & Bud are great guys and took care of us; even giving us a loaner car while ours was being repaired!~ I look forward to going back and buying a truck from them....
Fantastic Experience - jeepchef13
From the moment that my wife and I arrived on the Wolfchase lot Alex Myers and the sales staff went above and beyond to make sure that we left with the Jeep Wrangler that I wanted. Alex was very friendly and accommodating to our every need in buying our vehicle.
Long distance purchase - syncromark
I found just the Promaster I wanted - after searching all over the country. Kemmy added a few requested options and had the vehicle ready in just a few days. When I flew in from Portland Oregon, they picked me up at the airport, and had the truck shiny, full of gas and ready to go! I was there less than 30 minutes, and the truck behaved flawlessly during the 2800 mile drive home. If I lived near there, Gupton would have a customer for life! Thanks again!
very friendly employees - 0801
the staff very friendly and Mr Joseph Wallace was off the chain awesome and very helpful, never had a altitude and was very patient with me. That means a lot to me being a single parent and I had my disable daughter with me and he was very sweet and concern. I appreciate that and the experience and will definite send other customers. Thank you all very much for working with me.
Alan Vines Automotive - forrest_durham
I really enjoyed my experience at the dealership. Mike Jager was very helpful and knowledgeable about the vehicles we looked at. I'm completly satisfied with my purchase, and I appreciated the time taken to see my wants were met.
It's a scam - Boopers
They say what they can just to get you in there. $7 down and a trade in was a joke. Don't listen to their lies.
Best dealership! - davidnalice
Just bought a new jeep. Dealing with Ron and Mark was the easiest buying experience we've ever had. I highly recommend this dealership! Everyone from sales to the finance office was great.
Sales associate - Tiffany Fugate - SavannahTN
I was contacted by Tiffany in response to a internet inquiry about a 2016 Dodge Ram in Nov. 2016.
Any questions , concerns were answered in a timely manner. I found her representation of the dealership to be courteous, kind and professional. She was prepared with all the information I requested in our phone, text or email contacts. Upon my arrival to the dealership Tiffany greeted me at the door, had the truck cleaned and available for a test drive. She also understood/respected I was on a short timeline when I arrived. Long story short, the next day she drove the vehicle 2.5 hours (one way) after a full workday and personally delivered the vehicle! She stayed true to her words from start to finish. Class act.
I would HIGHLY recommend Tiffany Fugate to others in search of a vehicle.
She paid attention to my budget. She did not use pressure sales tactics (thank you). It is obvious she takes pride in her customer service skills. Five starts for her quality of work, friendliness and customer service.
FYI: I contacted three other Dodge Dealership internet services concerning similar vehicles and it was not even close after the first initial contact. Her work was heads and shoulders above the other three internet contacts.
The three star rating (shown above) for the dealership is for management. Three managers at the building/showroom/lot that evening and not one took the time to introduce themselves. As a first time visitor/potential customer in your dealership I hope you would extend that common courtesy. Next time please. Thanks.
Wonderful experience - stainedtattoo
I had a great experience buying my Chrysler 300 from this dealership. My sales rep. was Daniel and he made everything easy to understand, was great working with me the best he could and his attitude was wonderful. He provided me with all the information i needed and wanted before buying my new car.
Always great - Tammy
Great service and friendly staff. I would surely be coming back for service. I even, have had my mother bring her Kia here for service.
Great experience - Emily Spradlin
I loved working with the staff at this dealership! Everything was so easy and seamless. My salesman (Josh) was wonderful, as was Charlie, and I was so impressed with Chris, who took care of the financial aspect. Chris was very thorough, and he went out of his way to explain every detail I had questions about. I am so pleased with my purchase and my overall experience!
Really nice staff! - danny4704
I would definitely recommend this place. My car buying circumstances are not the best or the easiest to work with, but Derrick and Eric worked with me to get the car that I truly wanted. Everyone was very nice, and I am very excited about my 2015 Spark!!
Amazing service❤️ - Bjean1995
I would totally recommend this dealership. Christian Tipton helped me find my perfect car!! I love my 2017 Jeep Renegade. He was so helpful and I would definitely recommend anyone to go there!!
Awesome - KCutberth
Cornelius Sullivan Rocks!!!!!
Did an awesome job. So helpful and took time to listen to us / our needs.
Definitely will recommend people to come talk to him if you're looking for a new vehicle.
Brandon Crouch was helpful and made the financial part painless.
Salesperson great - Brad Dupkoski
Well we test drove the dart. The salesman jason huffine was super nice and honest. We didn't purchase a car from them so not sure on rest of staff. But if the rest are like him then probably be good.
ZERO SERVICE AFTER THE SALE! - lwb143
ZERO SERVICE AFTER THE SALE!
My review is a culmination of over a year of dealing with this absolutely terrible dealership. I bought my 2015 Jeep Grand Cherokee new in November of 2015. The day I purchased it they were so nice and friendly, even going so far as to offer me free car washes and coming off of their initial price over $2000. Once I signed the papers it was all down hill. Before I ever made my first car payment it started blowing fuses. I called the dealership and I assumed they would have me come on in since I had practically just driven it off of the lot, NOPE, I was told they could see me in two weeks. Seriously, I had just bought the car and it was already malfunctioning and the best they could do is work me in in two weeks? FYI Chrysler Dodge Jeep of Columbia saw me the next day.
Next there was a recall on my gear shifter (it was actually killing people). I called to schedule the recall repair and when I spoke with someone they made no mention that it would take several hours so I made no arrangements for a ride to and from the dealership (that would have been nice to know). When they did repair the recall it was not done correctly and the next time I got in it to go somewhere it would not start. I tried and tried to get in touch with them the next day to see what I should do and all I ever got was a voicemail. Again, Chrysler Dodge Jeep of Columbia to the rescue. They had a tow truck sent to my house and I was already in route to Columbia with my car on a Rollback before anyone from Franklin Chrysler Dodge Jeep even returned my call. Do you see a pattern here? I was informed that when the recall was done the car should have been hooked up to a charger which was not done and that my car had to be reset as a security precaution.
Next, I bought a service plan from them which included up to 6 replacement keys if they were lost or damaged. The first time I had trouble with one it was replaced. The second time I tried to file a claim they told me it hadn't been 6 months so I waited 6 months and they still refuse to replace the key. The dealership agreed it should be replaced but since the company they sold me the contract through would not replace it I was pretty much out of luck. There is nothing about this in the contract I signed with them at all. In other words they sold me something that will not be honored and they don't plan on doing anything about it. I was told in the waiting room that they would work on it and call me later and since they didn't have any keys in stock I could go on home. What they didn't know is that I called a day in advance to make sure they had keys in stock. I spoke with someone in the parts department gave them my VIN number and they told me they had 4 keys to a 2015 Jeep Grand Cherokee in stock. They lied to me to get me out of the dealership. I also bought a GAP insurance through them and ended up getting new car replacement insurance through Allstate. I decided to cancel my GAP insurance and followed the directions exactly within the allotted amount of time and never received a refund.
My recommendation to anyone who wants to buy a Dodge, Jeep, or Ram is to drive a few extra miles to Columbia, TN. There service is spot on, they are super friendly and when you call you always talk to a person. I wish I had purchased my Jeep from them and I would suggest you do if you want excellent customer service or any customer service at all for that matter. Franklin Chrysler Dodge Jeep does not stand behind what they sell.
Couldn't fix my car had it for 6 months - Kk
They could not fix my Dodge Charger and gave up trying to help me get it on the road without it shutting off. When I got the car back they cut wires didn't tape or fix them back properly. Broke my pcm wire locks and had grease on the inside of car
Unsafe service department - MilDodgeisunsafe
I took my 2003 Dodge Ram 1500 in for warranty service on my passenger side air bag. They failed to install it correctly/safely. Of the four bolts that secured the unit, two were missing and the other two were only halfway tightened. After showing the video and discussing this issue with the Service Manager, he admitted that the part was not installed correctly and blamed it on an emplyee that no longer worked there. As compensation he would install some front end parts that I had purchased; boy what a mistake! Almost all the parts were installed incorrectly and in my opinion haphazardly hoping I would not inspect the shoddy/dangerous workmanship. The bellows on my steering rods were twisted because the tech did not bother to relieve the tension when conducting the front end alignment which they would eventually fail and have to be replaced prematurely. Additionally, the service tech crushed my front ABS sensors rendering them useless and causing a warning light on my cluster to sound an alarm and light for (ABS/Brake). Now my brakes lock up when I attempt to brake under normal running conditions- extremely dangerous. Lastly, the front lower ball joints were over pressed into the lower control arm and had to be cut out and replaced. The only part installed correctly was the steering mechanism. Although I am not a certified mechanic, I've grown up with a wrench in my hand working on all of my own vehicles with my father who was a diesel mechanic for Yellow Freight and a Teamsters Union leader for 40 years. I did not bother going back to Homer Skelton Dodge in Millington, TN to point out and argue the point because they had chance to rectify their failure once and I wasn't about to let them do it agai- do it to me once kinda deal. You have been warned as a consumer that it is only a matter of time before Homer Skelton Dodge in Millington, TN is responsible for a catastrophic failure of someone's vehicle which could end up in loss of life. DO NOT PARTRONIZE HOMER SKELTON DODGE IN MILLINGTON TN!!
Buy at your own risk. - Customer
1.Lied about the mileage and still wanted me to take vehicle( I refused) and yes paperwork was done.
2. Got a different vehicle after getting lied to about the 1st, signed some more paperwork etc. Got home, NO drive out tag! (The salesman says) "oh, you didn't tell me". I'm the customer, do your job ANDY.
3. I asked to have my tags mailed,because I had been back forth to the dealership on their mishaps. They said ,fine,will do ,no problem. I even called to make certain that the employees knew, hey this guy asked for his to mailed. I got confirmation "yes sir ,it will be mailed" Some time later I get a call"Sir, your tags are ready to be picked up!"(at the dealership) SMH!
4.Sometime after that, Jim calls me and says can you give me the Vin# to your vehicle, we're trying to figure something out". Something about keys. Anyway, he said he would back let me know the result of whatever it was he was figuring. I'm still waiting on that call, it's been 5days now.
5. My tags finally come via mail, liked I asked. Awesome right? NOOO! The employees there gave me the wrong vehicle registration!(different vehicle)Can we say incompetent?
6. I called about the incorrect registration and all, spoke with Toni, who was very pleasant to talk to. She reassured me that the problem was being handled, thanks Toni! She also reassured me that they would overnight me another drive out tag,because of course the 1st is about to expire. The next day comes and the FedEx guy drops off the envelope to my home, I open the envelope and there is nothing inside! I have been reasonble(hadnt rasie my voice, used my manners,yes sir, yes ma'am etc)with these ppl with all the screw ups i have endured from and they contiunely screw up. It seems ,now that it is purposely being done. (It may not be true). But you cannot blame a person for thinking that way. Needless to say, I will never purchase a vehicle from again and of course they don't care. Guys reading this! Do not expect great service from them. Purchase there if you want,but DO NOT expect great, good,fair ,I'm etc service from them. I hope you do ,though.
Just Plain Bad! - Joseph L.
We bought a brand new Jeep Renegade from East Tennessee Dodge on July 5, 2016 for $24,368. About two weeks into owning the vehicle, we had to put a quart of oil in it. I just thought that maybe the dealership did not fill the oil before we bought it.
The next month, when checking the oil, it was down again. I put another quart of oil in the vehicle. This time I thought it must have to do with the break in period – given that it is a brand new vehicle.
Then, in the third month, we were out driving on some back roads when the vehicle flashed “low oil pressure” three quick times (within a minute) and then just simply froze up in the middle of the road. Luckily there wasn’t traffic around us at the time. We ended up putting in one quart of oil there. Got it started again and drove to the nearest Walmart and put in another quart there – just to make it back home.
This was when we took it to the dealership the first time on October 5, 2016.
They said that they could not see a leak and wanted to do a consumption test. They filled up the oil, added a dye and told us to come back in 1,000 miles.
We didn’t make that 1,000 miles before it was more than a quart low again. So, we took it back on October 18, 2016. This time, they said that there was a leak at the back on the oil pan. We asked where did all the oil go – at least 4 quarts that we put in ourselves? They stated that it all went on a cross member under the car (which was strange as there has been no signs of an oil leak – not under the car or on our garage floor).
This time they changed the oil pan (so they claim) and put some type of form-a-gasket sealant on the oil pan, filled it back up and told us to drive another 500 miles to see what happens.
Know that at this time, we were afraid to drive the vehicle (and we had reason). However, we tried to put the miles on it to see what would happen. We did not even make it the 500 miles before it was ¾ of a quart low and not wanting to drive it any more. Plus, we figured out where all that oil, some 4+ quarts, was going. It went into the catalytic converter. We found this out because there was so much oil in the converter that it began to blow out on our garage floor from the exhaust pipe. We took it back in on November 10, 2016 and explain the problem and the oil. The service manager stated (at that time) that both the engine and the catalytic converter needed to be changed out.
11/23/2016 – we picked the vehicle up today only to find out that they changed the engine but did not touch the catalytic converter. We called up the service manager and all he told us was that Chrysler would not reimburse them for it. I did get an email from the general manager at East Tennessee Dodge who states; “Chrysler has refused to put a convertor in the car because they claim it is undamaged by the oil consumption.” Which is strange given that it was their own service manager who stated that it needed to be changed.
Now, we have a $25,000 defective, unsafe vehicle that cannot breath. I wonder how long that will last until it dies again? I guess customer safety is out. I guess this warranty is no good. And, I guess they just royally screwed us.
I also tried to contact Chrysler. I used their online form. I received a response that said they would push this off on someone else and that group would call me in 48 hours. Well, I am still waiting.