Awesome experience!!! - Compass girl
Been to 5 dealerships before this miracle came my way. Just about gave up on buying a new car. I believe in divine intervention! The last stop and a good man. And yes the good Lord above sent me your way for a reason. Thanks so much for being so nice, straight forward and kind. I have recommended this company and salesman to everyone. God bless you all!
Ask for Roberta - Luke
This dealerdhip was highly recommended by my family members, and I soon found out why. Roberta has a straightforward, no BS approach that I really like. I simply told her what vehicle I wanted and what I could and couldn't do financially. In no time at all I was driving away in my new truck. Since the truck was getting registered in Texas, there was extra paperwork and several phone calls needed. Roberta took care of everything, and I am very satisfied with her and this dealerdhip.
Great customer service - Vickie
I had a great experience purchasing my 2016 Jeep Cherokee at this dealership. My salesperson, Chris, was super nice- not pushy, and very knowledgeable about the vehicle. Overall- great experience!
Vehicle Assistance - Bigjake1945
Thank you to Cameron who saw my daughter on the side of the freeway with a flat tire, and stopped to offer assistance! Not only did he get her going again, but asked her to please follow him to the dealership so he could tighten the lug nuts!! Above and beyond obviously means something to Cameron and the Bob Frensley team!
Sincerely, Jennifer Dougherty
Great and Great - chtnga
Taylor makes it a pleasure getting my truck serviced. He is always very friendly and shows that he cares. I will always use this service department for all my vehicles repairs.
Great experience!! - Robin H
Had a great experience today buying a new car with nephew. Peyton was great. He was pushing nothing on us like some sales people do. He was friendly!!
" DROVE 3 HOURS FROM ALABAMA TO BUY DODGE RAM FROM JOE MILLS - Daniel & Amy Shelton
GREAT TRUCK BUYING EXPERIENCE . NO NEED TO BUY ANYWHERE ELSE THESE GUYS ARE
GREAT.. THEY WERE EASY TO DO BUSINESS WITH WITH. WORTH THE 6 HOURS TOTAL DRIVE
TO DO BUSINESS WITH JOE MILLS(INTERNET MGR) AND MIKE SLOAN FINANCE MGR.
THANKS AGAIN FOR EVERYTHING
Great experience! - Tcvandy2001
I bought a really nice Dodge Ram, and I worked with James Atkins and Mr. Glick. Both were very courteous and professional. James showed me all the options on the truck, took me on a tour of the dealership, and the service center. I am very pleased with my experience!
Straight forward, helpful, and no hassle! - Grandmother doing business
We were in a hurry to purchase a vehicle that met our needs and our budget. We found one online, went in to see it, and drove off the same day with it.
Mr. Kemmy Shores was very helpful with making sure we looked at all our options in order to be satisfied with the model we purchased. Not only did they honor the purchase price we saw online, Mr. Shores found an additional rebate for us. I should also mention that because of our vehicle situation, Mr. Shores provides me (and my grandson, car seat and all) with transportation to the dealership to get that good looking Jeep!
1400 miles in 1 week and I can tell you that it drives and rides great. We were saved the cost of a rental thanks to the folks at Gupton Motors.
Bought a used Truck - JayCanyon
I just bought a used truck today at Steve Jones Chrysler Dodge and Jeep and I had the best experience buying with them. I had been shopping around through the whole nashville and mid TN area and had some really bad and rude experiences. Glenn was super friendly, honest and understanding. He really was genuine and all the rest of the staff there were very nice as well. I'd definitely recommend shopping here if your on the market for a new or even used vehicle! It was a fast, quick and easy process and they weren't pushy or trying to be forceful either.
Great Experience! - Glenn
Our experience with Taylor Automotive was exceptional. If you need your car serviced they are the only ones I would consider in all of NW Tennessee. Kevin & Bud are great guys and took care of us; even giving us a loaner car while ours was being repaired!~ I look forward to going back and buying a truck from them....
Great Experience - jmaxey4204
Amber and the sales staff were great in our buying our new jeep.
Amber was outstanding in trying to assist in getting us to the right vehicle and through the sale, Brian was getting the a good price.
The whole staff was respectful and kind.
Looking for a 2017 Dodge Journey - geoffhampton
Darell Caudill was possibly the best customer service person I have ever met. My wife and I weren't able to find a car we wanted there, but Darrell was super helpful!
Ram C/V warranty work - Randymil
I brought my 2012 Ram C/V in Tuesday 2/14/17 for a warranty repair on the engine. I was greeted by Kimberly Dennison, who was very professional and quickly took care of getting my Van set up for the repairs. She was extremely nice and very helpful. She called me about 2:30 pm 2/15/17 advising me my Van was ready. I picked up my vehicle and again was shown total professionalism. Wolfchase Chrysler is nice facility, clean and well maintained. The employees I came in contact with were very professional. I will certainly come back again.
Elantra Purchase - della.m.coleman
Great service. Excellent assistance. I felt taken care of from the time I entered to the time I completed my purchase. I also greatly appreciated the check up call after my purchase. If I live close to Alan Vines I will definitely return for any future automotive purchases.
Great - Johnnyb739
This place is incredible they work for you not just the company, go there and ask for Brandon he's the BEST ! Can't wait to go back!
Sales associate - Tiffany Fugate - SavannahTN
I was contacted by Tiffany in response to a internet inquiry about a 2016 Dodge Ram in Nov. 2016.
Any questions , concerns were answered in a timely manner. I found her representation of the dealership to be courteous, kind and professional. She was prepared with all the information I requested in our phone, text or email contacts. Upon my arrival to the dealership Tiffany greeted me at the door, had the truck cleaned and available for a test drive. She also understood/respected I was on a short timeline when I arrived. Long story short, the next day she drove the vehicle 2.5 hours (one way) after a full workday and personally delivered the vehicle! She stayed true to her words from start to finish. Class act.
I would HIGHLY recommend Tiffany Fugate to others in search of a vehicle.
She paid attention to my budget. She did not use pressure sales tactics (thank you). It is obvious she takes pride in her customer service skills. Five starts for her quality of work, friendliness and customer service.
FYI: I contacted three other Dodge Dealership internet services concerning similar vehicles and it was not even close after the first initial contact. Her work was heads and shoulders above the other three internet contacts.
The three star rating (shown above) for the dealership is for management. Three managers at the building/showroom/lot that evening and not one took the time to introduce themselves. As a first time visitor/potential customer in your dealership I hope you would extend that common courtesy. Next time please. Thanks.
CHEATED AND STILL PAYING - Patriot1
I purchased a Jeep patriot from tis dealership new a few years ago. This was my second time there I was trading my Malibu for the patriot I could not afford the payment . Not happy with the sales rep he said he knew what I could afford and has made my fiancés difficult for the past few years. . Thanks
Wonderful Car-Buying Experience! - asherleee
I worked with Ron in sales and Mark in finance who were both willing to go the extra mile to find the right car for me. It was an easy process, not time-consuming at all. I am glad I have a local dealership I can trust. I will definitely be back!
Bought New 2017 Dodge Journey - geoffhampton
My wife and I bought a new 2017 Dodge Journey with 3rd row seating here yesterday. Just incredible customer service! From Charley Burchfield to our sales guy Gerard Branch, the experience was positive and enjoyable! HIGHLY RATE THIS DEALER!
Really nice staff! - danny4704
I would definitely recommend this place. My car buying circumstances are not the best or the easiest to work with, but Derrick and Eric worked with me to get the car that I truly wanted. Everyone was very nice, and I am very excited about my 2015 Spark!!
Overprice scam - MARVIN HOPLAND
Received coupon for $25.00 towards oil change. Found that oil change is $6o,oo - more than other vendors without coupon. Will never have any work don on my Chrysler at this dealership.
Awesome - KCutberth
Cornelius Sullivan Rocks!!!!!
Did an awesome job. So helpful and took time to listen to us / our needs.
Definitely will recommend people to come talk to him if you're looking for a new vehicle.
Brandon Crouch was helpful and made the financial part painless.
The worst car buying experience I have ever had. - The auto pro
The worst Buying experience I have ever had! I purchased a used car from Franklin Chrysler Dodge Jeep Eagle Ram. When I was finishing the purchase. I instructed the the closing department that I live in Kentucky. They told me no there's no problem. I find out when I get it licensed in Kentucky that took the wrong amount of money out for the tax. In addition, Should never charge me a sales tax at all due to the fact that Kentucky charges me sales tax direct. Then they charged me for calling a few times for my insurance card. Took the money from the tax that was incorrectly issued to me. So so I have filed a complaint the Tennessee department of Commerce.... Please be aware of this dealership
Salesperson great - Brad Dupkoski
Well we test drove the dart. The salesman jason huffine was super nice and honest. We didn't purchase a car from them so not sure on rest of staff. But if the rest are like him then probably be good.
Buy at your own risk. - Customer
1.Lied about the mileage and still wanted me to take vehicle( I refused) and yes paperwork was done.
2. Got a different vehicle after getting lied to about the 1st, signed some more paperwork etc. Got home, NO drive out tag! (The salesman says) "oh, you didn't tell me". I'm the customer, do your job ANDY.
3. I asked to have my tags mailed,because I had been back forth to the dealership on their mishaps. They said ,fine,will do ,no problem. I even called to make certain that the employees knew, hey this guy asked for his to mailed. I got confirmation "yes sir ,it will be mailed" Some time later I get a call"Sir, your tags are ready to be picked up!"(at the dealership) SMH!
4.Sometime after that, Jim calls me and says can you give me the Vin# to your vehicle, we're trying to figure something out". Something about keys. Anyway, he said he would back let me know the result of whatever it was he was figuring. I'm still waiting on that call, it's been 5days now.
5. My tags finally come via mail, liked I asked. Awesome right? NOOO! The employees there gave me the wrong vehicle registration!(different vehicle)Can we say incompetent?
6. I called about the incorrect registration and all, spoke with Toni, who was very pleasant to talk to. She reassured me that the problem was being handled, thanks Toni! She also reassured me that they would overnight me another drive out tag,because of course the 1st is about to expire. The next day comes and the FedEx guy drops off the envelope to my home, I open the envelope and there is nothing inside! I have been reasonble(hadnt rasie my voice, used my manners,yes sir, yes ma'am etc)with these ppl with all the screw ups i have endured from and they contiunely screw up. It seems ,now that it is purposely being done. (It may not be true). But you cannot blame a person for thinking that way. Needless to say, I will never purchase a vehicle from again and of course they don't care. Guys reading this! Do not expect great service from them. Purchase there if you want,but DO NOT expect great, good,fair ,I'm etc service from them. I hope you do ,though.
Couldn't fix my car had it for 6 months - Kk
They could not fix my Dodge Charger and gave up trying to help me get it on the road without it shutting off. When I got the car back they cut wires didn't tape or fix them back properly. Broke my pcm wire locks and had grease on the inside of car
Snow n car trouble - Hatecartrouble8
My car was fixed in one day. Everyone was pleasant. I was about to panic because snow was being predicted. Rita and cashier ( sorry can't remember name) were super nice.
Unsafe service department - MilDodgeisunsafe
I took my 2003 Dodge Ram 1500 in for warranty service on my passenger side air bag. They failed to install it correctly/safely. Of the four bolts that secured the unit, two were missing and the other two were only halfway tightened. After showing the video and discussing this issue with the Service Manager, he admitted that the part was not installed correctly and blamed it on an emplyee that no longer worked there. As compensation he would install some front end parts that I had purchased; boy what a mistake! Almost all the parts were installed incorrectly and in my opinion haphazardly hoping I would not inspect the shoddy/dangerous workmanship. The bellows on my steering rods were twisted because the tech did not bother to relieve the tension when conducting the front end alignment which they would eventually fail and have to be replaced prematurely. Additionally, the service tech crushed my front ABS sensors rendering them useless and causing a warning light on my cluster to sound an alarm and light for (ABS/Brake). Now my brakes lock up when I attempt to brake under normal running conditions- extremely dangerous. Lastly, the front lower ball joints were over pressed into the lower control arm and had to be cut out and replaced. The only part installed correctly was the steering mechanism. Although I am not a certified mechanic, I've grown up with a wrench in my hand working on all of my own vehicles with my father who was a diesel mechanic for Yellow Freight and a Teamsters Union leader for 40 years. I did not bother going back to Homer Skelton Dodge in Millington, TN to point out and argue the point because they had chance to rectify their failure once and I wasn't about to let them do it agai- do it to me once kinda deal. You have been warned as a consumer that it is only a matter of time before Homer Skelton Dodge in Millington, TN is responsible for a catastrophic failure of someone's vehicle which could end up in loss of life. DO NOT PARTRONIZE HOMER SKELTON DODGE IN MILLINGTON TN!!
Just Plain Bad! - Joseph L.
We bought a brand new Jeep Renegade from East Tennessee Dodge on July 5, 2016 for $24,368. About two weeks into owning the vehicle, we had to put a quart of oil in it. I just thought that maybe the dealership did not fill the oil before we bought it.
The next month, when checking the oil, it was down again. I put another quart of oil in the vehicle. This time I thought it must have to do with the break in period – given that it is a brand new vehicle.
Then, in the third month, we were out driving on some back roads when the vehicle flashed “low oil pressure” three quick times (within a minute) and then just simply froze up in the middle of the road. Luckily there wasn’t traffic around us at the time. We ended up putting in one quart of oil there. Got it started again and drove to the nearest Walmart and put in another quart there – just to make it back home.
This was when we took it to the dealership the first time on October 5, 2016.
They said that they could not see a leak and wanted to do a consumption test. They filled up the oil, added a dye and told us to come back in 1,000 miles.
We didn’t make that 1,000 miles before it was more than a quart low again. So, we took it back on October 18, 2016. This time, they said that there was a leak at the back on the oil pan. We asked where did all the oil go – at least 4 quarts that we put in ourselves? They stated that it all went on a cross member under the car (which was strange as there has been no signs of an oil leak – not under the car or on our garage floor).
This time they changed the oil pan (so they claim) and put some type of form-a-gasket sealant on the oil pan, filled it back up and told us to drive another 500 miles to see what happens.
Know that at this time, we were afraid to drive the vehicle (and we had reason). However, we tried to put the miles on it to see what would happen. We did not even make it the 500 miles before it was ¾ of a quart low and not wanting to drive it any more. Plus, we figured out where all that oil, some 4+ quarts, was going. It went into the catalytic converter. We found this out because there was so much oil in the converter that it began to blow out on our garage floor from the exhaust pipe. We took it back in on November 10, 2016 and explain the problem and the oil. The service manager stated (at that time) that both the engine and the catalytic converter needed to be changed out.
11/23/2016 – we picked the vehicle up today only to find out that they changed the engine but did not touch the catalytic converter. We called up the service manager and all he told us was that Chrysler would not reimburse them for it. I did get an email from the general manager at East Tennessee Dodge who states; “Chrysler has refused to put a convertor in the car because they claim it is undamaged by the oil consumption.” Which is strange given that it was their own service manager who stated that it needed to be changed.
Now, we have a $25,000 defective, unsafe vehicle that cannot breath. I wonder how long that will last until it dies again? I guess customer safety is out. I guess this warranty is no good. And, I guess they just royally screwed us.
I also tried to contact Chrysler. I used their online form. I received a response that said they would push this off on someone else and that group would call me in 48 hours. Well, I am still waiting.