My car was at the dealership for 15 business days and 19 - Dr. Bryant
My car was at the dealership for 15 business days and 19 total days. The main issue I brought it for was a coolant leak and it was never addressed or diagnosed. The helper Tim only called one time in 19 days to update me on the progress of my car and then in the lobby of the dealership was rude, raised his voice at me, and insulted my ability to read. I called to check in the car twice and finally decided to come pick it up to take elsewhere. This was the absolute worst experience I’ve ever had. The other employees stood around watching. I was treated as if I was a liar and not allowed to be frustrated that my car has been there 19 days without a diagnosis. That was just not fair and terrible customer service. Tim was suppose to call me so I could okay the work after he gave me prices. He yelled at me and said he told me about things that he did not. I have no reason to make up lies about information because I am the one who was making sure I had all of the funds to pay. This was terrible. In the past I’ve worked with Joey and he was absolutely amazing and kind. I bought my Buick at this dealership and when I started using the auto services, I was so very excited and happy to have you all on my team. This experience truly hurt my heart and I feel very insulted and uncared for. I can’t possibly recommend for another person to come there and be treated that way. Tim even told me when I was asking him to please call with updates that I just needed to be patient, that they had 60 cars there, that there were cars that had been there since the first of the year. This is not what you say to a customer who has literally had to call you for an update after 8 business days. Tim was just rude and he wouldn’t see both sides of the situation.
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