Sales rep - Lou850
I went to other dealership and they never followed thru my request. When I met Pat Sturm, he followed thru my request and took time to find my dream Jeep! He was courteous, professional and good listner! He was kind and patient to answer all my questions till I fully understood. He went out of his way to help me. He is a poster child of salesman!
Great dealership! - Catlady536
I have been a customer for service of my 2003 Jeep Liberty. Appointments were easy to obtain. Service staff was friendly, knowledgeable and professional. My wait times were very reasonable. So when I decided to trade my Jeep for a 2016 Jeep Renegade, there was no other place I considered. I have known the sales staff for years through previous purchases and feel this dealership for sales and service is the best in the area.
Awesome Service! - Rlovell0811
Large variety to choose from and convenient for everything (time, location, etc). Chris was absolutely fantastic! Low pressure and after giving him all the limitations and desires for a car, he gave me options and LET ME CHOOSE! Wonderful experience! Thanks, Chris!
Best Auto Customer Service - ramgirl1983
Ashley in the service department is awesome, she is always works around my schedule & my husband's schedule to get our trucks in to get serviced anywhere from having oil change done to get in recalls took care of. She is always on top of things she always lets us know when we should expect to change filters and next oil changes, etc.
ANSWER TO A PRAYER - adgirltrish
THESE ARE THE MOST AMAZING PEOPLE I HAVE EVER MET, I WALKED IN WITH TEARS IN MY EYES AND ALL HOPE LOST OF GETTING A CAR ANY CAR, STARTED WITH DENNIS HENRY THE GENERAL MANAGER AND HE SAID DON'T WORRY WE WILL DO EVERYTHING WE CAN TO GET YOU IN A CAR TODAY, HE THEN INTRODUCED ME TO CRAIG PESNELL MY SALESMAN AND THE TWO OF THEM PROCEDED TO WORK LITERALLY ALL DAY TO GET ME A CAR AND THEY DID. I GOT A 2011 CHRYSLER 200 TOURING LIMITED EDITION FOR AN INCREDIBLE PRICE. THESE GUYS LITERALLY JUMPED THRU HOOPS TO GET ME FINANCED AND IN MY CAR. THEY NOW HAVE A CUSTOMER FOR LIFE AND I WOULD RECOMMEND THEM TO EVERYONE I KNOW FRIENDS AND FAMILY. THANK YOU DENNIS AND CRAIG FOR ALL YOUR HARD WORK AND FOR GETTING ME A CAR I CAN BE PROUD TO DRIVE AND LOVE SHOWING OFF.
Great experience - swebb
My experience at Crown Chrysler Dodge Jeep Ram was hassle free from the beginning; the staff is extremely knowledgeable and friendly. The process was easy, and I had a very positive experience buying my Jeep.
New 2017 Jeep - Adsuggs12
Great Experience at Wolfchase, they had the best price and best service....salesman Slim was awesome!! Had the vehicle I wanted and was able to get me into it sameday for the price I wanted!!
James Yarbrough was AMAZING - Jana M Yarbrough
James Yarbrough put me in the PERFECT Jeep for my budget! My payment was LOWER on my new car than on the one I traded! Great place, great salesman!
Best car buying experience. - Wells1436
They have a great selection, and friendly staff. I had Walter as a salesman he was not pushy he didn't have a bad attitude, he was very helpful, he definitely earned my return business.
Exceptional Experience - Laimuten
We were looking for a very specific color and option set on a Chrysler 200C. We found the car Humboldt Chrysler a 2 hour drive from home.
Mark Warden and Karl Kitzman made it worth our while to make the trip to Humboldt.
The rest of the process was equally pleasant and we drove home with exactly what we wanted.
We would definitely drive that distance again.
Great Experience! - Glenn
Our experience with Taylor Automotive was exceptional. If you need your car serviced they are the only ones I would consider in all of NW Tennessee. Kevin & Bud are great guys and took care of us; even giving us a loaner car while ours was being repaired!~ I look forward to going back and buying a truck from them....
New Car Purchase - jimevans004
We were met by Donnie Woods of Wolfchase Dodge in Bartlett, Tn . He was pleasant, helpful
and not pushy at all. The dealership answered all our questions in a timely manner and we
bought a vehicle and were out of there within 2 hours. This is our 7th vehicle to buy from them and we highly recommend.
Great experience - sweaver1212
I had a good experience buying my vehicle from Alan Vines. I told them where I wanted to be monthly and at end of payments, and we got the deal done with very little hassle. They even help me get the best financing that would fit my budget, and allow me to pay off early with best interest situation.
Great customer service - Debra
Customer service was great our salesman Andrew R was very informative . Would definitely recommend him if anyone looking to purchase a vehicle .He was very personable
Awesome group of staff - Granpadude
Purchased 2016 Ram 1500 4x4 outdoorsman. Salesman Ethan Estenoz was a delight to work with,he and the whole staff bent over backwards to get me the deal and truck I was looking for. Very enjoyable buying experience. Second vehicle I've purchased from there and definitely will recommend and return in the future. Thanks to all, God bless.
Christina and mike were amazing! - Jason Johnson
We worked with the dealership over the course of a week. Great communication, superb attitude, and the willingness to try every possibility to put us in exactly what we wanted. He was thorough and very honsest with us with every detail. Will definitely be going back!
Horrible Experience - Eddiego
Worst car buying experience ever! Brought Durango back same day I purchased it as the AC stopped working. Service department admittedly lied about the progress of the service for 21 days! After finally getting the vehicle back; I dont even have floor matts! Instead of them trying to make a bad experience better; they can't even give me the floor matts I paid for. Pathetic!
Prayers Answered - aljones83074
Once I entered the Collierville dealership , my angels were already waiting for me. Anthony and Brandon were great. I would recommend them anytime. Thank you
Salesperson great - Brad Dupkoski
Well we test drove the dart. The salesman jason huffine was super nice and honest. We didn't purchase a car from them so not sure on rest of staff. But if the rest are like him then probably be good.
Rick Smith - Judy Moles
I went to Auto Nation looking for a new vehicle, because I was having problems with mine. I met with Rick and told him what was going on, he spent a lot of time listening to me and even more time helping me get the vehicle I wanted. I got a 2016 Jeep Cherokee, and couldn't be any happier with it or with Rick. He wasn't just out for the sale, he genuinely listened and cared and helped. I would highly recommend AutNation and Rick Smith to anyone looking for anew vehicle,
Traveling to Great Smoky Mountains, Jeep had an issue - Maria K
We were traveling from Ohio to Tennessee to visit the Great Smoky Mountains and encountered a problem with our 2015 Jeep Wrangler. There were ABS and traction lights that were blinking and then the engine light came on. We called the dealership and they got us in on the spot! They were so nice to work with and made me feel like they would handle the issue and our vacation wouldn't be ruined (thanks to John in Service). Turns out was just a brake sensor stuck shut and they fixed the issue and we were on our way within 2 hours. Thanks Rocky Top!
Mickey Dolan - switchdog
Worked hare to get the payment I wanted. Took care of me and a great salesperson. Will be back for that challenger R/T in a few.
Fantastic job - Cjrissyz
Lance LaGraff was our sales guy. He was wonderful with getting the deal and car that we wanted He truly is a very nice guy !If your thinking about getting another car or a new one you need to see him !
Unsafe service department - MilDodgeisunsafe
I took my 2003 Dodge Ram 1500 in for warranty service on my passenger side air bag. They failed to install it correctly/safely. Of the four bolts that secured the unit, two were missing and the other two were only halfway tightened. After showing the video and discussing this issue with the Service Manager, he admitted that the part was not installed correctly and blamed it on an emplyee that no longer worked there. As compensation he would install some front end parts that I had purchased; boy what a mistake! Almost all the parts were installed incorrectly and in my opinion haphazardly hoping I would not inspect the shoddy/dangerous workmanship. The bellows on my steering rods were twisted because the tech did not bother to relieve the tension when conducting the front end alignment which they would eventually fail and have to be replaced prematurely. Additionally, the service tech crushed my front ABS sensors rendering them useless and causing a warning light on my cluster to sound an alarm and light for (ABS/Brake). Now my brakes lock up when I attempt to brake under normal running conditions- extremely dangerous. Lastly, the front lower ball joints were over pressed into the lower control arm and had to be cut out and replaced. The only part installed correctly was the steering mechanism. Although I am not a certified mechanic, I've grown up with a wrench in my hand working on all of my own vehicles with my father who was a diesel mechanic for Yellow Freight and a Teamsters Union leader for 40 years. I did not bother going back to Homer Skelton Dodge in Millington, TN to point out and argue the point because they had chance to rectify their failure once and I wasn't about to let them do it agai- do it to me once kinda deal. You have been warned as a consumer that it is only a matter of time before Homer Skelton Dodge in Millington, TN is responsible for a catastrophic failure of someone's vehicle which could end up in loss of life. DO NOT PARTRONIZE HOMER SKELTON DODGE IN MILLINGTON TN!!
Not a very good experience ! - watkins3210
Took months to buy a vehicle from this dealership . Was quoted one price on my trade-in and got there and another. Finally made the deal two months later it was like trying to beg them to sell the Jeep . Took ownership of the jeep and had to have parts of it buffed out because of spots . I will definitely never buy another vehicle from these guys .
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
PRICE GAMES AND UNPROFESSIONAL SALES MANAGER - TennesseeGator
Played price games to get me in the door. The vehicle I was interested in was dirty inside, had body grease on the seats and smelled like BO. They got me in there on an Internet price, told me over the phone they'd talk price if we came in, then wouldn't come off it a dime. Told us "we have to pay the light bill somehow." Whatever. If you're going to do that just be up front and say we don't negotiate, all prices are fixed. When I called him on it he became rude and condescending. The owner was supposed to call me because he heard I was upset. Never did. They lost a sale and a customer.
WORSE EXPERIENCE EVER!! - Noemi44
took my jeep to get its left passenger head rest fixed and came back and both were broken. They told me they were both broken and they couldn't fix it- but really only one was broken. Not only had they broken both of them but they wanted to charge me $70 for the service. They even called the cops because I was getting really frustrated. None of which was my fault, they are just terrible at handling things themselves and can't fix anything so they call the cops. How pathetic. Worst place ever.
never do buisness with these people in morristown - lesters
They lie and will run credit after being told ya preaproved then try get try truck home with check engin lite on and they told me truck was already sold guy just didnt bring in dp of 1k and salesman dont told me truck sold and guy had it but bank wouldnt finance it be very careful with these people any thing make money rather ride bike than give them cent
Horrible customer service - catwdhc
We were looking to purchase a new Renegade for my parents. Sales person (Corey) was very polite and tried to be helpful. Managers were terrible. Did not return call did not like being questioned on pricing and told us if we didn't like it we were welcome to go somewhere else....SO we did and spend out $32K at a different dealership on a car very similar to what we were going to buy here. Will never go back. If all the reviews are accurate then neither will a lot of other people.