Great sales crew!!! - CFB
Purchased a new RAM a couple of weeks ago and the experience was great! I purchased a demo that had a small dent under the rear window. Fixing the dent was a part of my deal; however, several days later I thought that I would rather have a bed cover than the dent repaired (the bed cover hid the dent). Jessie and Bert were able to make that happen even though it was not a part of my purchase contract.
They were great to work and I see myself buying from them in the future!
great, laid back no high pressure - yardtaxi
Austin Fowler was great sales rep, introduced me to Shannon truck specialist. then to Larry White mgr. then on to Tara in finance who was great to work with. great experience overall.
Amazing and helpful - Isaac23
This dealership is amazing. Bill truly cares about the customers and taking as much time as needed to help get the deal done! This was truly a blessing and we are very pleased with all of the customer service here!
Great experience! - Charley Bates-Wagner
Being a GM retiree, it was very hard to walk into a Chrysler dealership AND even think about buying a "foreign" car, but I had such a wonderful salesman (Aaron Estes) that it made the purchase of my Pacifica much less painful. He did such a great job making us feel right at home, I would definitely have to recommend your dealership AND Aaron to my neighbors. ALSO, the "fishbowl" was AMAZING!!!
Top Reviewed Specialists At This Dealership
Awesome experience - Rachael Smithson
We drove over two hours because they had the type of truck my daughter wanted. It was worth the drive! Extremely friendly employees... We could have just hung out all day! Fulton made sure we got a good deal and let us go to lunch while they finished the paperwork and cleaned up the truck😊
Great experience! - dl.2007
Overall it was wonderful experience! All of the staff was friendly and welcoming! Very happy with vehicle purchased. Would definitely do business with Stan McNabb again.
Sales and Leasing Consultant
Quick acurate answers to what I needed - jsmith2013
I had an issue with my jeep coming down the Interstate. Fortunately the were fairly close. I went in and described what my issue was to the service tech who happened to be standing there. With a quick pop of the hood they noticed right off the bat there I have a few Dry rotted hoses (jeep has 180000+ miles). We could not fabricate a hose on site, however the parts department made a few quick phone calls to see who had what in stock. We had the part on site in about 20 min.
The next issue was that the service department was SLAMMED. I am fairly mechanically inclined so I started to replace the hoses my self in the lot. I had one portion that I simply could not reach Due to the tight area. That same tech from earlier happened by again, and was able to reach into the tight area and had it on in just a minuet.
Such a easy, great experience - thewarden34
Probably the most enjoyable car buying experience I have had. Ethan Borras did research for us and helped us find the exact car we are looking for . Will definitely be returning for our next car.
Used Car Director
Treated like family - Bobbypacifica1234
My wife and I had a bad experience with a salesperson earlier on the same day with a "big box" dealership in Clarksville. We arrived well after 6:00 p.m. the same day at Gary Matthews and from the start, we noticed things were different. Sonia Paris asked us what we might be interested in and she was there to assist us. We told her what we were looking for and she checked inventory for our specific requests. She was personable, treated a customer like family and soon we were taking a test drive. Afterwards, we met Steve and Paul and a deal was reached and they as well treated us like family. They stayed well after closing hour to ensure we were satisfied. My wife and I feel that the reason we purchased our new Pacifica from Gary Matthews was they treat you like family.
Bought a used Truck - JayCanyon
I just bought a used truck today at Steve Jones Chrysler Dodge and Jeep and I had the best experience buying with them. I had been shopping around through the whole nashville and mid TN area and had some really bad and rude experiences. Glenn was super friendly, honest and understanding. He really was genuine and all the rest of the staff there were very nice as well. I'd definitely recommend shopping here if your on the market for a new or even used vehicle! It was a fast, quick and easy process and they weren't pushy or trying to be forceful either.
AWESOME Experience - JeepLvr
Okay, so I know this is hard to believe but there really is a car dealership and a car salesman that treats a customer with respect. I know, I know, you are thinking I am under the influence of something but guess what? I'm not and it's true. My husband and I were in the market for a new 4 wheel drive vehicle and I stopped by Stinnett Chrysler Dodge Jeep in Newport, TN., on my way home from work. I wasn't immediately descended on by a salesman, which was nice. I went into the showroom and met Mr. Bill Francis. He wasn't "honey this or honey that". He treated me very professionally. I told him what we were looking for and he suggested we get pre-approved through the dealerships website and then we could look at vehicles and options from there. He didn't drag me by the hair to sit down and "work the numbers", which I had heard before. Bill didn't call or email every hour. He let us do our homework and when we were ready he was there for us.
He also understood that my husband and I are professionals and lead EXTREMELY busy lives. When we finally decided on a vehicle he made sure that the paperwork was handled quickly and efficiently by the finance department as it had to be done on my husband's lunch break. Also the gentleman "Curtis" in the finance department was polite and thorough. He went over the options as far as warranty plans and he respected our choices. He made suggestions based on his experience. He turned what is usually a painful, excruciatingly long process into an informative, professional and concise process.
I highly recommend Stinnett Chrysler Dodge Jeep. It is a small town dealership that still treats customers with respect. Very rare in our world. Thank you Bill, Curtis and the Stinnett family.
Amazing buying experience! - Amanda P.
My husband and I had been to four other dealerships in one day looking for the right SUV. The salesman at the places we stopped at were really pushy and only wanted to sell us what we didn't want. We decided to stop at Taylor Automotive on our way home to McKenzie. We met Kevin Kelley and for the first twenty minutes we never even spoke about an SUV. He was a genuine nice guy who asked us about our family and how he could help us. I wanted a Honda Pilot and he happened to have one with real low mileage. The price was a little out of our budget but the monthly payment was where we kind of expected it. We needed to think on it over night and Kevin said that was fine and understood. We talked to the sales manager Chris who was as nice and understanding as Kevin. We drove home and talked about it and we were debating on going back in the morning. Kevin called me and asked if I really wanted the vehicle and I told him yes. He said he was having it cleaned up and Chris was going to redo the price on my trade in. Kevin and Chris were not your typical salesman but they did persuade us to buy it. They did not pressure us and were not pushy at all. They both took the time to explain to us different things and they valued our time. I would recommend Kevin to anyone buying a car!
Chrysler 200 - Barbara Bailey
Donnie Woods is awesome! I could not have had a better salesperson. Thank you Donnie for everything you did. You went above and beyond
Mickey Dolan - Pattycakes111
This was my 2nd car I purchased here from this dealer and dealership. Mickey and Lacy were such a great help and took great care of me! Love my Charger and Challenger;)
Perfect salesman - mollyf1956
Over the course of the past year Mike kept us informed of inventory and incentives. He was never pushy. He finally found us two perfect vehicles
Run around town... - Winghead
Got the truck I wanted at my price. Took some work on both sides, but we got it done. Worth the drive from Nashville. Really happy with my Ram.
Great experience at Wolfchase CDJR!! - JGC Guy
After having a deal at another Jeep dealer go south, I tried Wolfchase CDJR and I am glad I did! Dave Dlugach and Brian Putt were great to work with, and I appreciated their professionalism. They did a great job helping me secure my Jeep Grand Cherokee. My only experience with Wolfchase CDJR up to this point had been with their service department, but their sales department is top notch also!
Very good guys! - brad lawson
Josh Miller is a very helpful and straight up salesman! I had a good experience car buying at FarrisMotor Company! The only thing I didnt like was after I got home and actually looked at the price list and noticed a 199$ anti theft charge which I have no idea what its for,
Sales associate - Tiffany Fugate - SavannahTN
I was contacted by Tiffany in response to a internet inquiry about a 2016 Dodge Ram in Nov. 2016.
Any questions , concerns were answered in a timely manner. I found her representation of the dealership to be courteous, kind and professional. She was prepared with all the information I requested in our phone, text or email contacts. Upon my arrival to the dealership Tiffany greeted me at the door, had the truck cleaned and available for a test drive. She also understood/respected I was on a short timeline when I arrived. Long story short, the next day she drove the vehicle 2.5 hours (one way) after a full workday and personally delivered the vehicle! She stayed true to her words from start to finish. Class act.
I would HIGHLY recommend Tiffany Fugate to others in search of a vehicle.
She paid attention to my budget. She did not use pressure sales tactics (thank you). It is obvious she takes pride in her customer service skills. Five starts for her quality of work, friendliness and customer service.
FYI: I contacted three other Dodge Dealership internet services concerning similar vehicles and it was not even close after the first initial contact. Her work was heads and shoulders above the other three internet contacts.
The three star rating (shown above) for the dealership is for management. Three managers at the building/showroom/lot that evening and not one took the time to introduce themselves. As a first time visitor/potential customer in your dealership I hope you would extend that common courtesy. Next time please. Thanks.
Oil change - Dolittle50
Good got me and my granddaughter in and out like getting coupons so I can use dealerships. Please send out more coupons so we can come back
great to deal with - sandra eldreth
Dale Morrell was great! answered all my questions and really went the extra mile. have been a customer for years and came away satisfied once again! thanks Friendship and thank you Dale!
Best experience ever! - Goatdog62
What a delight it was to buy my Ram here. Daniel Martinez responded quickly to all my questions, was immensely knowledgeable, and made it the smoothest and fastest purchase I've ever made. Everything was straightforward. Finance manager was fast and competent. No surprises or letdowns. Truck was perfectly clean. I LOVE THIS DEALERSHIP!
Excellent job - Montterry
Very nice person and a great attitude. Very understanding of what type of vehicle I wanted. Very professional and patience. I would recommend her to anyone seeking a vehicle.
3 weeks for a part - Debra Harless
I dropped my 2015 Dodge Challenger off to have a $30 sensor replaced. Was told could possibly pick car up same or next day. Called next afternoon was told part was hard to find and would be 2 more weeks. Ok. Not happy but understandable. Called back in 2 weeks. Told it would be another week. Called again in a week. Still can't find part. Husband went online and found 3 within 5 minutes. Finally called corporate. THOUGHT I got action. Was told by Wendy part would definitely be in next morning and could pick car up that afternoon. Nope. Called corporate again. Someone told corporate that "part came in but someone they didn't know signed for it" and could possibly be several more days. Picked my fully paid for car up anyway, husband ordered part himself and fixed car. I don't know how they got the ratings they got unless their family and friends like to type. When we picked up the car they lied to my face and said corporate hadn't called. I was on the line. If you want to drop your car off for a couple months, by all means this is the place to go. We will be informing all our friends to avoid this place. We never received one call to inform us of anything and acted like taking our calls was a nuisance and once I was on hold for several minutes because "they couldn't find paperwork OR the car. Sloppy and borderline rude customer service.
Couldn't fix my car had it for 6 months - Kk
They could not fix my Dodge Charger and gave up trying to help me get it on the road without it shutting off. When I got the car back they cut wires didn't tape or fix them back properly. Broke my pcm wire locks and had grease on the inside of car
2016 Ram 3500 cummings falling apart - Pstroke1
I was there all day to buy the truck it's started falling apart the next day and they they charge me to fix it and it had been setting in a garage then the truck is year old now and wheel bearings going out and they said it's not under warranty and the bearings are 385 dollars peace and there a dealer item
Threatened with physical harm by sales manager - Retiredcop
I was looking at a specific vehicle and noticed a large amount of engine oil on the frame below the engine. I was told that the rear seal had been repaired. When I questioned how the rear seal was repaired without replacing it the sales manager went crazy and began shouting profanities and threatening me with physical violence in front of entire service department. As I turned to walk away the sales manager continued berating me and threatening violence. I turned and showed him my middle finger which was wrong but I had been pushed to the limit. At this point this guy got even more profane and told me that if I did not leave he would kick my ***. This guy went on like this for several minutes as I walked out of the service department. He is an embarrassment to the dealership. After having retired from 30 years in law enforcement I am use to having the dredges of society yell and scream at me but never expected this type of behavior from an AutoNation manager. I have forwarded a complaint letter detailing these details to Autonation Corporate and their Board of Directors.
Just Plain Bad! - Joseph L.
We bought a brand new Jeep Renegade from East Tennessee Dodge on July 5, 2016 for $24,368. About two weeks into owning the vehicle, we had to put a quart of oil in it. I just thought that maybe the dealership did not fill the oil before we bought it.
The next month, when checking the oil, it was down again. I put another quart of oil in the vehicle. This time I thought it must have to do with the break in period – given that it is a brand new vehicle.
Then, in the third month, we were out driving on some back roads when the vehicle flashed “low oil pressure” three quick times (within a minute) and then just simply froze up in the middle of the road. Luckily there wasn’t traffic around us at the time. We ended up putting in one quart of oil there. Got it started again and drove to the nearest Walmart and put in another quart there – just to make it back home.
This was when we took it to the dealership the first time on October 5, 2016.
They said that they could not see a leak and wanted to do a consumption test. They filled up the oil, added a dye and told us to come back in 1,000 miles.
We didn’t make that 1,000 miles before it was more than a quart low again. So, we took it back on October 18, 2016. This time, they said that there was a leak at the back on the oil pan. We asked where did all the oil go – at least 4 quarts that we put in ourselves? They stated that it all went on a cross member under the car (which was strange as there has been no signs of an oil leak – not under the car or on our garage floor).
This time they changed the oil pan (so they claim) and put some type of form-a-gasket sealant on the oil pan, filled it back up and told us to drive another 500 miles to see what happens.
Know that at this time, we were afraid to drive the vehicle (and we had reason). However, we tried to put the miles on it to see what would happen. We did not even make it the 500 miles before it was ¾ of a quart low and not wanting to drive it any more. Plus, we figured out where all that oil, some 4+ quarts, was going. It went into the catalytic converter. We found this out because there was so much oil in the converter that it began to blow out on our garage floor from the exhaust pipe. We took it back in on November 10, 2016 and explain the problem and the oil. The service manager stated (at that time) that both the engine and the catalytic converter needed to be changed out.
11/23/2016 – we picked the vehicle up today only to find out that they changed the engine but did not touch the catalytic converter. We called up the service manager and all he told us was that Chrysler would not reimburse them for it. I did get an email from the general manager at East Tennessee Dodge who states; “Chrysler has refused to put a convertor in the car because they claim it is undamaged by the oil consumption.” Which is strange given that it was their own service manager who stated that it needed to be changed.
Now, we have a $25,000 defective, unsafe vehicle that cannot breath. I wonder how long that will last until it dies again? I guess customer safety is out. I guess this warranty is no good. And, I guess they just royally screwed us.
I also tried to contact Chrysler. I used their online form. I received a response that said they would push this off on someone else and that group would call me in 48 hours. Well, I am still waiting.
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
Service Lane Manager
Crown Chrysler Dodge Jeep Ram