Awesome experience! - Johnson, Frances
No high pressure sales pitch, no sitting around for hours. Everyone is friendly and helpful. This is my second purchase from Miracle Dodge. Great experience both times!
Great sales experience - HappyFiat
Had a great sales experience working with Jordan Godwin. Pleasant, professional and very knowledgable about the Fiat 500C. Great experience. He was low key, no pressure but could really explain the features of the car. Came back with my husband several weeks later and we bought the car. Would definitely recommend Jordan and the dealership.
New vehicle - Joker 1057
Did some business at Crown Chrysler last week. Work with Daniel Flowers and he was more than helpful in getting the deal that I wanted done.
Excellant service!!! - Knickell
We have brought 3 cars from this place!! They do everything possible to get you in your car.. thanks for the oil changes!! Highly recommend them for all service needs.
Courteous service - Karen Reed
Service department is efficient and they truly care about you and your car. Travis listened to my concerns and addressed them. He made sure I was aware of time to complete and updated me as needed.
Great experience - dcbaxter
Great experience at Stan McNabb, I traded in a 2012 Scion tC looking for a larger vehicle. There was no hassle getting the full KBB value for my vehicle. Chris was knowledgeable and assisted greatly in my decision. Initially I was looking at the 2016 Jeep Renegades, and after a drive, and some communication, Chris realized it wasn't what I was searching for. He recommended we take a look at another vehicle they had on the lot, a 2014 GMC Terrain. He understood what I was searching for, and knew exactly where to point me - after driving it, I knew it was the right choice. Great service from great people.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Great job. - hellcat17
I ordered my challenger hellcat through rockie williams dodge, and it was an all around excellent experience. Car was just what i ordered , staff was excellent. Highy recommended.
Go See James - Elizabeth McCullough
James was honest, no BS, and spent all the time we needed. We didn't feel rushed or that we were taking up his time, even though we were not even planning on buying that day. He was wonderful to deal with and we will be going back to see him again!
Internet Sales Manager
Great customer service - Tonya C Wilson
We took the 4 hour drive yesterday to pick up our new Jeep Wrangler Rubicon Recon edition. I must say, Giavonni made this absolutely the best vehicle purchasing experience we've had! He took care of everything over the phone so that, once we arrived, all we had to do was sign papers. He was so friendly, knowledgeable, and kind. He made sure to take the time to contact us with updates and just stay in touch during the entire process. Everyone we encountered at the dealership was very nice and welcoming. The showroom, offices, and lot were very clean and classy. It was, hands down, an awesome experience and we'll definitely contact him when we're ready to purchase another! Thanks for making us feel welcomed and appreciated. It was well worth the drive!
Bought a used Truck - JayCanyon
I just bought a used truck today at Steve Jones Chrysler Dodge and Jeep and I had the best experience buying with them. I had been shopping around through the whole nashville and mid TN area and had some really bad and rude experiences. Glenn was super friendly, honest and understanding. He really was genuine and all the rest of the staff there were very nice as well. I'd definitely recommend shopping here if your on the market for a new or even used vehicle! It was a fast, quick and easy process and they weren't pushy or trying to be forceful either.
AWESOME Experience - JeepLvr
Okay, so I know this is hard to believe but there really is a car dealership and a car salesman that treats a customer with respect. I know, I know, you are thinking I am under the influence of something but guess what? I'm not and it's true. My husband and I were in the market for a new 4 wheel drive vehicle and I stopped by Stinnett Chrysler Dodge Jeep in Newport, TN., on my way home from work. I wasn't immediately descended on by a salesman, which was nice. I went into the showroom and met Mr. Bill Francis. He wasn't "honey this or honey that". He treated me very professionally. I told him what we were looking for and he suggested we get pre-approved through the dealerships website and then we could look at vehicles and options from there. He didn't drag me by the hair to sit down and "work the numbers", which I had heard before. Bill didn't call or email every hour. He let us do our homework and when we were ready he was there for us.
He also understood that my husband and I are professionals and lead EXTREMELY busy lives. When we finally decided on a vehicle he made sure that the paperwork was handled quickly and efficiently by the finance department as it had to be done on my husband's lunch break. Also the gentleman "Curtis" in the finance department was polite and thorough. He went over the options as far as warranty plans and he respected our choices. He made suggestions based on his experience. He turned what is usually a painful, excruciatingly long process into an informative, professional and concise process.
I highly recommend Stinnett Chrysler Dodge Jeep. It is a small town dealership that still treats customers with respect. Very rare in our world. Thank you Bill, Curtis and the Stinnett family.
Amazing buying experience! - Amanda P.
My husband and I had been to four other dealerships in one day looking for the right SUV. The salesman at the places we stopped at were really pushy and only wanted to sell us what we didn't want. We decided to stop at Taylor Automotive on our way home to McKenzie. We met Kevin Kelley and for the first twenty minutes we never even spoke about an SUV. He was a genuine nice guy who asked us about our family and how he could help us. I wanted a Honda Pilot and he happened to have one with real low mileage. The price was a little out of our budget but the monthly payment was where we kind of expected it. We needed to think on it over night and Kevin said that was fine and understood. We talked to the sales manager Chris who was as nice and understanding as Kevin. We drove home and talked about it and we were debating on going back in the morning. Kevin called me and asked if I really wanted the vehicle and I told him yes. He said he was having it cleaned up and Chris was going to redo the price on my trade in. Kevin and Chris were not your typical salesman but they did persuade us to buy it. They did not pressure us and were not pushy at all. They both took the time to explain to us different things and they valued our time. I would recommend Kevin to anyone buying a car!
Chrysler 200 - Barbara Bailey
Donnie Woods is awesome! I could not have had a better salesperson. Thank you Donnie for everything you did. You went above and beyond
Best price, Great customer service - Tom
Ron Radcliffe was great to work with. He went out of his way to work around my schedule. I had a Jeep built and the process was straight forward with Ron giving me status updates as they were available. All the salespeople, managers and business office people were helpful and courteous. Not pushy in any way. Great experience all around coordinated by Ron. Thanks!
Best Dealer In Middle Tennessee - prpaty
Walter at Gupton Motors in Springfield TN got us the best deal we could have imagined. We are very pleased with our purchase of a 2017 Dodge Ram 1500. Everyone we dealt with at the dealer was amazing, from Sales to Financing, to getting the truck cleaned up before we left.
2017 new car - peachfuzl2
All the employees made this experience a good one. I will definitely return again. And will recommend Alan Vines to my friends. The buildings themselves are in need of repair.
Purchased a Jeep - dacpayne
We had a great experience purchasing a Jeep recently. The purchase took less than two hours. Dave Dlugach was pleasure to work with..
Thanks Double D!
Great experience - Spencerb95
The service was great from the start to the finish considering buying a car is a long process.. but the experience was excellent and made it tolerable
Sales associate - Tiffany Fugate - SavannahTN
I was contacted by Tiffany in response to a internet inquiry about a 2016 Dodge Ram in Nov. 2016.
Any questions , concerns were answered in a timely manner. I found her representation of the dealership to be courteous, kind and professional. She was prepared with all the information I requested in our phone, text or email contacts. Upon my arrival to the dealership Tiffany greeted me at the door, had the truck cleaned and available for a test drive. She also understood/respected I was on a short timeline when I arrived. Long story short, the next day she drove the vehicle 2.5 hours (one way) after a full workday and personally delivered the vehicle! She stayed true to her words from start to finish. Class act.
I would HIGHLY recommend Tiffany Fugate to others in search of a vehicle.
She paid attention to my budget. She did not use pressure sales tactics (thank you). It is obvious she takes pride in her customer service skills. Five starts for her quality of work, friendliness and customer service.
FYI: I contacted three other Dodge Dealership internet services concerning similar vehicles and it was not even close after the first initial contact. Her work was heads and shoulders above the other three internet contacts.
The three star rating (shown above) for the dealership is for management. Three managers at the building/showroom/lot that evening and not one took the time to introduce themselves. As a first time visitor/potential customer in your dealership I hope you would extend that common courtesy. Next time please. Thanks.
New Jeep - DG
Just leased a new jeep from these folks, they were outstanding and extremely helpful and friendly. I would trade with these folks again. Worth your time.
Best dealership I've ever dealt with - Orangerene
My husband and I have both had a wonderful experience with our car purchases and we recommend Royston Morristown to everyone. We were satisfied enough that we will return.
Mr. Chambers and Mr McGovern were awesome - Lisa Blevins
Everyone there was helpful and nice, the process was quick and easy. And I love the car, reasonable prices and great customer service is the way to go. Friendship is a very nice dealership. I would recommend them to anyone else who is looking for a car. Was a pleasure to work with them
Best Service Ever - Bobcatmomma
Mark was fantastic. He went above and beyond. We went onto the lot thinking this is a long shot and left with more than we ever dreamed. They were caring and even when my nerves got the best of me did what needed to be done to calm me down.
Awesome service - Lola2017
My salesperson was Ben when I bought my Jeep. He was knowledgeable and on top of all my questions. I usually do not like sitting in car dealerships long but he was very entertaining and curtious.! He followed up with me even after the sale. I would definitely buy from him again.
Salesperson great - Brad Dupkoski
Well we test drove the dart. The salesman jason huffine was super nice and honest. We didn't purchase a car from them so not sure on rest of staff. But if the rest are like him then probably be good.
Couldn't fix my car had it for 6 months - Kk
They could not fix my Dodge Charger and gave up trying to help me get it on the road without it shutting off. When I got the car back they cut wires didn't tape or fix them back properly. Broke my pcm wire locks and had grease on the inside of car
False advertisement - Pstroke1!
I went to buy a used truck from them. On the internet they had it priced at 40,000 and I didn't see that until I had done bought it. When I went to buy a truck they priced it at 43,000 and I worked with them until they got to 41,000 not knowing they had it priced for less than that on the internet they do false advertisement so be careful with the man named Wes At the front desk...Then turns out it's a new truck shooting fuses it's less than a year old and they won't even off to fix it..
Unsafe service department - MilDodgeisunsafe
I took my 2003 Dodge Ram 1500 in for warranty service on my passenger side air bag. They failed to install it correctly/safely. Of the four bolts that secured the unit, two were missing and the other two were only halfway tightened. After showing the video and discussing this issue with the Service Manager, he admitted that the part was not installed correctly and blamed it on an emplyee that no longer worked there. As compensation he would install some front end parts that I had purchased; boy what a mistake! Almost all the parts were installed incorrectly and in my opinion haphazardly hoping I would not inspect the shoddy/dangerous workmanship. The bellows on my steering rods were twisted because the tech did not bother to relieve the tension when conducting the front end alignment which they would eventually fail and have to be replaced prematurely. Additionally, the service tech crushed my front ABS sensors rendering them useless and causing a warning light on my cluster to sound an alarm and light for (ABS/Brake). Now my brakes lock up when I attempt to brake under normal running conditions- extremely dangerous. Lastly, the front lower ball joints were over pressed into the lower control arm and had to be cut out and replaced. The only part installed correctly was the steering mechanism. Although I am not a certified mechanic, I've grown up with a wrench in my hand working on all of my own vehicles with my father who was a diesel mechanic for Yellow Freight and a Teamsters Union leader for 40 years. I did not bother going back to Homer Skelton Dodge in Millington, TN to point out and argue the point because they had chance to rectify their failure once and I wasn't about to let them do it agai- do it to me once kinda deal. You have been warned as a consumer that it is only a matter of time before Homer Skelton Dodge in Millington, TN is responsible for a catastrophic failure of someone's vehicle which could end up in loss of life. DO NOT PARTRONIZE HOMER SKELTON DODGE IN MILLINGTON TN!!
Threatened with physical harm by sales manager - Retiredcop
I was looking at a specific vehicle and noticed a large amount of engine oil on the frame below the engine. I was told that the rear seal had been repaired. When I questioned how the rear seal was repaired without replacing it the sales manager went crazy and began shouting profanities and threatening me with physical violence in front of entire service department. As I turned to walk away the sales manager continued berating me and threatening violence. I turned and showed him my middle finger which was wrong but I had been pushed to the limit. At this point this guy got even more profane and told me that if I did not leave he would kick my ***. This guy went on like this for several minutes as I walked out of the service department. He is an embarrassment to the dealership. After having retired from 30 years in law enforcement I am use to having the dredges of society yell and scream at me but never expected this type of behavior from an AutoNation manager. I have forwarded a complaint letter detailing these details to Autonation Corporate and their Board of Directors.
Just Plain Bad! - Joseph L.
We bought a brand new Jeep Renegade from East Tennessee Dodge on July 5, 2016 for $24,368. About two weeks into owning the vehicle, we had to put a quart of oil in it. I just thought that maybe the dealership did not fill the oil before we bought it.
The next month, when checking the oil, it was down again. I put another quart of oil in the vehicle. This time I thought it must have to do with the break in period – given that it is a brand new vehicle.
Then, in the third month, we were out driving on some back roads when the vehicle flashed “low oil pressure” three quick times (within a minute) and then just simply froze up in the middle of the road. Luckily there wasn’t traffic around us at the time. We ended up putting in one quart of oil there. Got it started again and drove to the nearest Walmart and put in another quart there – just to make it back home.
This was when we took it to the dealership the first time on October 5, 2016.
They said that they could not see a leak and wanted to do a consumption test. They filled up the oil, added a dye and told us to come back in 1,000 miles.
We didn’t make that 1,000 miles before it was more than a quart low again. So, we took it back on October 18, 2016. This time, they said that there was a leak at the back on the oil pan. We asked where did all the oil go – at least 4 quarts that we put in ourselves? They stated that it all went on a cross member under the car (which was strange as there has been no signs of an oil leak – not under the car or on our garage floor).
This time they changed the oil pan (so they claim) and put some type of form-a-gasket sealant on the oil pan, filled it back up and told us to drive another 500 miles to see what happens.
Know that at this time, we were afraid to drive the vehicle (and we had reason). However, we tried to put the miles on it to see what would happen. We did not even make it the 500 miles before it was ¾ of a quart low and not wanting to drive it any more. Plus, we figured out where all that oil, some 4+ quarts, was going. It went into the catalytic converter. We found this out because there was so much oil in the converter that it began to blow out on our garage floor from the exhaust pipe. We took it back in on November 10, 2016 and explain the problem and the oil. The service manager stated (at that time) that both the engine and the catalytic converter needed to be changed out.
11/23/2016 – we picked the vehicle up today only to find out that they changed the engine but did not touch the catalytic converter. We called up the service manager and all he told us was that Chrysler would not reimburse them for it. I did get an email from the general manager at East Tennessee Dodge who states; “Chrysler has refused to put a convertor in the car because they claim it is undamaged by the oil consumption.” Which is strange given that it was their own service manager who stated that it needed to be changed.
Now, we have a $25,000 defective, unsafe vehicle that cannot breath. I wonder how long that will last until it dies again? I guess customer safety is out. I guess this warranty is no good. And, I guess they just royally screwed us.
I also tried to contact Chrysler. I used their online form. I received a response that said they would push this off on someone else and that group would call me in 48 hours. Well, I am still waiting.
Service Lane Manager
Crown Chrysler Dodge Jeep Ram