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Mercedes Benz of Georgetown - Georgetown, TX

On 11/2/2009 7:58:00 PM medic5585 wrote:
I came to this dealership looking for a certified used car and initially found the staff to be very helpful. I found a car which was priced well and had all of the features I was looking for so I decided that I would make my purchase from this dealer. At first the sales person and management were great and were willing to offer me a great deal. After making the decision to buy from this dealer I applied for financing both through the dealer and from outside sources. This is the point when things took a huge turn for the worst. The dealer offered me a rate that was 3% higher than I was offered from the exact same lender when I applied on my own. When I told my salesperson this I was told that the manager would prefer to use their lender at the higher rate. When I said no to this and kindly asked for a refund of the deposit I paid I was told that the sales person had misunderstood his manager and that what the manager had said was that he could probably match the lower rate through his lender.

On the day that we were supposed to be closing what should have been a simple sale I could still not get a direct answer from the staff. I was then informed by the very helpful and cheery sales person that there was no problem and that the next day we would complete the sale. When I called the next day I was once again greeted by the same salesperson sounding very apathetic and uninterested. I was told that they were unable to match the lower interest rate and that If I wanted to do the paperwork on this day we could but I would have to wait up to 3 weeks to get the car because by loan was in the form of a "blank check" which is pre approved and completed by the dealer. Keep in mind that the lender was the same for both loans, only the interest rate was different, and furthermore, the dealership is listed on the lenders website as an approved participant in this program. I was being told basically to accept a much higher interest rate or shop elsewhere which is what I did. I kindly asked for my deposit to be refunded and went on my way. I find it very hard to understand why this dealership would pass on a guaranteed sale with approved financing from the same lender they use,and 20% down payment but I do know that I will not be shopping with them in the future. I found the same model of car in the exact color I wanted, with lower miles, the same options and for less money at another dealer who was more than happy to take my money. Their loss I suppose.

Mercedes Benz of Sugarland - Sugar Land, TX

On 9/25/2009 2:54:34 PM hvilla wrote:
I have been to this dealership many times and the Service Advisor that I deal with every time is Robert Fruge. This guy is like the trustworthy saint of all dealerships. Not kidding. I refuse to take my car anywhere else only because this guy is so direct about the services, costs and possibilities when there is a problem. The most notable few instances:

Car tire tread was diminishing and it was time to get new tires (so I thought) and since they were running a special on tires for my make & model I asked for them. Robert inspected all the tires and said that there was no reason to spend right now if I didn't want to on two of the tires because there was still quite a bit of tread life left? HUH?? A service guy who will save me money?! You've got to be kidding! So I only needed two tires and saved a bundle.

I tore up part of the front bumper on a parking stump. He asked me several questions about how long I was keeping the car, cost of a temporary fix vs a permanant replacement, pros & cons, etc. It was unbelievable all the options I had and how thorough my explanations were. Now he doesn't always lay everything out on the table..you ask questions..and for every question you ask he has a wealth of information. He is also a super, super nice guy.

I had a huge car problem on a warranty covered MB and the problem occurred close to that other dealership (MB) on the 59, so I took it there. What a nightmare. They misdiagnosed the problem, Wanted a small fortune for it & had no loaner cars, sent me out the door without a loaner and so I called Robert at the Sugarland dealership and he got me an appt the next morning, into a loaner car and come to find out, that the problem was completely different than the other dealerships diagnosis and it was also all covered under warranty. Robert explained to me in full detail what happened to the car.

Have any of you tried to compare the service A & B costs between the Mercedes Benz of Sugarland dealership & the MB of Houston Greenway? Well I have! And this is why I originally decided to drive from Uptown/Galleria all the way to Sugarland to service my MB. It is because MB Sugarland has a minimal fee and will charge for any additional parts that need replacement. The other dealership charges you for everything to be replaced whether it needs to be or not.

I commend this place! I recommend that if there are any women out there who has trust issues with dealerships ..go talk to Robert Fruge and you will be happy you did.

Sincerely,
H. Villarreal