This dealership has always been well-organized, - AK
This dealership has always been well-organized, responsible, reliable, and pleasant to work with. I have recommended it to friends and family in the past. However, I was disappointed in my recent visit for a routine state inspection, oil change, and check of a small problem with the AC . Although I wasn’t told an approximate time to expect to wait, based on past experience I was not prepared for the 2 .5 hour wait, most of which I spent in the customer waiting area following a brief shuttle trip into Harrisonburg. Had I known how long the wait would be and how unbearably hot the waiting room would be, I would have stayed away until called. Suggestions: updates on progress, check on temperature of waiting area and customer welfare in days of extreme heat, offer a cool drink or a fan when customers must wait for an extended time. I hope this was just an isolated experience.
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