1,103 new jersey Used Car Dealers

The worse dealer I have ever dealt with, their so call - John

The worse dealer I have ever dealt with, their so call costumer service is anything but that, they never pickup the phone, there is no follow up courtesy calls. In my case i call the dealer 12 times in one day with no answer. I even spoke to the general manager at one point, same treatment no difference. The only good thing they have going is that they will pickup your vehicle from you house if need to, but other then that not worth the time and the headache.

I have the car oil change service before maturity date of - mzolot

I have the car oil change service before maturity date of 3 years lease. when I leased a car, I was explained (and the car sticker said) that i have complimentary, no charge, service up to 3 years of my lease. Today, unexpectedly, I paid the oil change charges because in reality I have just 3 oil changes complimentary for the 4th I am supposed to pay, as I was explained today. Previously, when I brought my car, it was cleaned and washed, today I got my car dirty, NO car wash. So, service at this dealership becomes worse and worse. I do not think I will deal with that dealership once again

We had a great experience purchasing a pre-owned car at - roselark

We had a great experience purchasing a pre-owned car at Genesis. Our sales person, Melissa Tomahatsch was very helpful and informative. There was no time restriction and all questions were answered. It was great doing business with Melissa and the Genesis team.

Best dealership to go to for a car they work with you and - Wandwrice1

Best dealership to go to for a car they work with you and give you the best deal

Tom was very easy to work with; no pressure; helpful and - TRISHROWEN1965

Tom was very easy to work with; no pressure; helpful and genuinely a nice guy!

Always an easy process when getting routine maintenance - Alexis

Always an easy process when getting routine maintenance here. I am able to schedule appointments online.

Great experience with Torch light motors. - Alexander Brett

Great experience with Torch light motors. It is a wonderful platform for dealing with car. You can easily buy new as well as old cars with cheapest price from any other place. Must go there.

Great service with absolutely NO pressure. - Maranda Chapman

Great service with absolutely NO pressure. Drove 3 cars that were all like "new". We both were ipmressed with reps’ knowledge of the cars and finance. I'm so glad we had them to work with us and would recommend them.

My sales representative was Anthony Melton who was very - billhaggerty62

My sales representative was Anthony Melton who was very helpful throughout my purchasing process. Anthony handled the paperwork and resolved all my questions with great attention. I purchase a Trax and thus far very happy with its performance. Seamless process. Only negative was with a last-minute leasing issue but not attributed to Anthony.

Austin and the other members of the Royal team were - rustyboy220

Austin and the other members of the Royal team were excellent. Got me into my new GMC truck quickly and gave me a fair trade in for my old truck. Recommend them highly to anyone interested in a new Vehicle. Bob M. - Newton

Nancy was great to work with as was her management. - zerot

Nancy was great to work with as was her management. She went the extra mile to find the model we were looking for and the sales experience was a good one.

The manager came over and asked what I needed and sent - Phyllisgulino

The manager came over and asked what I needed and sent over Cindy, the perfect employee for me. She put me at ease and then. Found me the perfect car. Everything went so smoothly. I can’t recommend Ramsey, Nissan enough I know I can depend on them for all my car concerns

great to work with. - madisonlubin311

great to work with. knowledgeable very quick and painless process who diagnosed the problem fast.

Key Acura of Atlantic City was a pleasure to deal with - Pat

Key Acura of Atlantic City was a pleasure to deal with and easy to get to.

Great dealerships, Sales Rep. - NVC

Great dealerships, Sales Rep. Michael Saviano was friendly, courteous and knowledgeable and answered all my questions and concerns in completing the loan application process for my car. I highly recommend this dealerships. Great service

Excellent customer service. - jmofat

Excellent customer service. Top technicians. Always had a positive experience even when my car needed a lot of work.

The appointment was quick, very thorough and got me out - Williamsherrier

The appointment was quick, very thorough and got me out of there within an hour

Pleasant people. - Wwhhattt

Pleasant people. Good mechanics. Honest assessment of required repairs. And six more words for minimum

I don’t usually write long reviews, but this one is well - amber.meinhart

I don’t usually write long reviews, but this one is well deserved. I purchased an Audi SQ8 from this dealership on April 1st, and my experience has been nothing short of frustrating, disappointing, and dangerous. Shortly after taking the vehicle home, I noticed one of the tires was damaged — a visible chunk was missing from the sidewall, which, upon further inspection, is clearly visible in the listing photos. That alone should’ve raised red flags during any proper inspection before sale. I reached out to the dealership immediately and got no response. I then had to call multiple times for days to follow up, and each time, I either got brushed off or heard nothing back. I was passed around with no resolution or accountability. Eventually, the tire blew out completely, putting me in a dangerous emergency situation. Because this is an all-wheel drive vehicle, Audi’s own official guidelines recommend that all four tires be replaced simultaneously for safety and performance. Driving with mismatched tread on an AWD car risks damaging the drivetrain and voiding the warranty — which any qualified dealership should know. I had no choice but to replace all four tires at a major, unexpected cost of nearly $2,000. When I finally got someone to acknowledge the situation, the dealership offered to only reimburse me for one tire. Even worse, over 7 days have passed, and I still haven’t received the promised check or any kind of follow-up. Once again — silence. To make matters worse, I also experienced issues with my trade-in. The dealership waited over a month to pay off the remaining lien, which resulted in a late payment fee and a derogatory mark on my credit. When I reached out repeatedly to get clarity, I was once again ignored. What frustrated me the most, though, was how I was treated when I finally spoke with Frank Sorrentino. Instead of listening to the valid concerns I raised and acknowledging the facts supported by Audi’s manufacturer guidelines, he talked down to me as if I had no idea what I was talking about. I came to the conversation prepared with information, photos, and documentation — but was met with condescension and dismissal. This is not just about money — it’s about safety, transparency, and basic respect for customers. I gave the dealership seven days to respond and make things right in writing. That deadline has passed with no accountability, no professionalism, and no resolution. If you’re considering purchasing a vehicle from this dealership — especially a high-performance or luxury car — I strongly urge you to have it independently inspected before signing anything. Don’t assume they’ve done their due diligence, and don’t expect much if issues arise afterward. This has been one of the worst vehicle-buying experiences I’ve ever had. Buyers, be warned.

Had the car towed in on a Sunday and had it back to me on - jjmcdowell65

Had the car towed in on a Sunday and had it back to me on Monday.

Wonderful experience. - Jex Thistledown

Wonderful experience. They got us a great deal and I left knowing it was the best possible price. Be back to you for all our future vehicles.

I brought my Trax in for an oil change and tire rotation. - warnerm4

I brought my Trax in for an oil change and tire rotation. I waited for two hours, during which I received an email that I needed a cabin air filter (wanting to charge me somewhere in the ballpark of $85 for a $13 part and 2 minutes of labor), and that I needed a tire realignment. Did anyone could to get me to discuss these repairs with me? No, of course not. But they wanted to suggest doubling an already astronomically overpriced service without so much as a face-to-face conversation, or taking me back to review the wear on my tires myself. I also brought a new set of wipers with my vehicle, to which the service manager let me know they could definitely pop them on for me. When I finally had done enough waiting and was thoroughly frustrated with the lack of customer service, I went to ask when my car would be ready. They brought the car around and let me know that because the wipers were “after market”, they’d need to charge me $30 for installation. I obviously refused. This service team are seemingly not honest brokers and certainly have no concern for client satisfaction. I truly am blown away by the lack of professionalism and decency, considering that they’re charging twice as much as their competitor down the street for simple maintenance. I loathe to have to return again for my next mandatory service through my lease.

This was the second time in about 1. - AGol25

This was the second time in about 1.5 years that I went to Ciocca Jeep in Flemington. The first time I went, I test told the sales person I was interested in the Grand Cherokee L. On the test drive they told me they messed up and brought the regular Gran Cherokee. (First mess up.) After the test drive, I told him I didn’t like the vehicle as it was comfortable for me. He the asked if we would be interested in the Wagoneer. I told him that it is more than I wanted to spend, but he insisted there were “amazing lease deals”. I agreed to go over numbers, as long as it didn’t take long. To make a long review longer, the unprofessionalism by the management team was something I’ve never experienced before. The manager Ahmed was walking around the showroom on his cell phone and never once even came up to me to say hi, despite walking behind my chair several times. I was also the only customer at the time. After about an hour of waiting for prices,, I was about to get up and leave. That’s when the salesman got up and went back to the managers area. I heard the manager ask “is your guy serious or no”. The salesman came back with prices more than double what he unofficially quoted me on the lot. Horrible experience. Fast forward to a few weeks ago. I decided to give the dealership a second chance, but this time for a family member. A family member was in need of a new vehicle and saw a used Grand Cherokee L listed for $34,900 on the website and $33,369 on the sticker posted on the window. I was told by the salesperson that there might not be much room to negotiate because the cars newer to the lot. After the test drive, we got the price fairly quick, but it was the exact price listed on the sticker. They showed me the price breakdown and they had the original price listed around $38,500 discounted to $33,369. Even the salesperson was confused at fist and had to get clarity from the manager to make sure the price was correct. So the sticker price was $33,369, the online price is listed as $34,900 but they were trying to manipulate the price by saying I was getting over $5,000 off. No where was $38,500 listed, not even on the market price. I was so angry that I had to get up and walk out again. This dealership is being ran by your stereotypical manipulative car sales. There’s a reason why I’ve been told by a lot of people lately not to go there. I also made sure to let the people I know in the car market to stay far away. I have bought several vehicles from Flemington Car and Truck Country. Unfortunately, when Ciocca took over things seem to have changed for the negative. Never again would I go back to them, which is extremely disappointing considering I have always done business before Ciocca took over.

Before Ciocca took over, I had purchased and was very - alex999

Before Ciocca took over, I had purchased and was very happy with sales and service of 3 Subarus. Now it’s apparent they fit the bill of a “typical” dealership; expensive, questionable ethics and pushy service staff. $120 to replace windshield wipers, $600+ to replace spark plugs versus $300 my certified mechanic charged for the same. I’m in the market for a new vehicle now, but as much as I like Subaru and would be happy to purchase another, it will not be from Ciocca.

Excellent service department, aware of customer and - arbeymorales0927

Excellent service department, aware of customer and always kept me informed John gracia was Amazing

I purchased a “Certified Pre Owned” 2020 Jeep Grand - kristinmicallef

I purchased a “Certified Pre Owned” 2020 Jeep Grand Cherokee from Eric Leshin (now a Finance Manager) at Freehold Jeep last October. He has been nothing but rude since the minute I signed the papers for purchase. The car has been in the Service department six times in one year, four times for the same issue. The first time was just six days after it was purchased. Each time, the service department claimed they resolved the issue. I was not given the Certified Pre Owned checklist until I requested it when all of these issues continued to arise. Not only were the two sheets filled out in different handwritings, but there were also many line items that were noted as “Meets Stellantis Standards” when the vehicle had cosmetic and technical issues. They gave me the vehicle with no rear windshield wiper blade, did not provide a spare key and made me purchase on my own in addition, said the front brakes had at least 50% tread (had to replace after only a month), and listed that the transfer case and ABS system passed but those also had to be replaced within a few months. During one of my many trips to the service department, I was told I would have to pay a $100 deductible, which was never mentioned to me at the time of sale. Additionally, after my vehicle was towed to the dealership due to error messages and it not starting, I was told I would have to pay $925 for the replacement of two batteries. After fighting that charge, it was lowered to $185, just to have the vehicle towed back to the service department for the same issue four days later. I eventually decided to have the dealership buy the car back since they were not skilled enough to fix the issues and it was unable to be driven. Their solution was to keep the car indefinitely until they could replicate the issue I was having that caused the vehicle not to start. Most recently, the dealership had the vehicle for a month and did nothing to assist me for their incompetence. I was told I would have to pay $75/day for a loaner car when the service department is just incapable of doing quality work and fixing the problem. Additionally, they notarized my signature without me present on one of the documents for the sale of the vehicle. I ended up losing $11,000 in a year on a car that they should have taken back and refunded in full since it was clearly defective. Their main agenda is to scam customers for as much money as possible. At the time of sale, the dealership had me sign a document for the Lemon Law, stating I was covered under that law. When I reached out to the Lemon Law Department of NJ for questions, they let me know that law does not apply to Certified Pre Owned vehicles and that I would have to file a dispute with the manufacturer. My family & I reached out to Jeep Corporate multiple times, opened a case, requested updates from two different Supervisors for resolution, and were never responded to. I have never dealt with a more unprofessional group of people. The service advisor I was originally dealing with was let go in the middle of all of these issues and then I was given conflicting information with each service member I spoke to. The Service Manager, Jay DaSilva, is not helpful whatsoever. He will talk down to you and does not let you speak in conversation. I constantly had to be the one reaching out for updates on my car. The Service Director, Jon Hess, contacted me and when I replied asking for an email to discuss my concerns and issues, I was ignored. Save your time & sanity and avoid this dealership at all costs!

Shopped with car gurus the car I was looking for was at - Garypierson1963

Shopped with car gurus the car I was looking for was at flemington Mercedes and a couple other places towards Bergen county. After a lot of back and forth we decided on a price and I was told I needed 3000 down for the purchase. I asked how much for my trade in and it was a low 2000 but I still went with the deal. When I got the car everything was as quoted but a few weeks later they call me saying I needed another 2000 to get the deal I signed papers for. I was already driving the car a few weeks. I was like we agreed 3000 down the manager said 3000 cash and no one believes that a trade in goes towards the cash deposit. I was like I had a better deal elsewhere so you can have the car back. He said he can’t take the car back and he was going to lower the down payment and raise my payment. What a scam. So I ended up putting 5000 down for a car I had elsewhere for 3000 down. Buyers beware of this place. They don’t stand by the words or signed contracts either apparently. I will never buy there again and the wife is due to upgrade her Mercedes and this place is not even a thought. I don’t care how good they try to make it sound. It won’t stay what they quoted to get you in the door. I wish I could take back my original rating which was done before they changed my deal.

Friendly knowledgeable large inventory to choose from. - Cwolfson

Friendly knowledgeable large inventory to choose from. Responsive to questions and always had the answers

I worked with Rafael Castiblanco to get a 2022 Dodge - bryanna hippolyte

I worked with Rafael Castiblanco to get a 2022 Dodge Durango; he was the best! He is very helpful, supportive, and results-driven!! He made the entire experience seamless and stress-free; very professional, knowledgeable, and incredibly efficient, he valued my time and ensured I got exactly what I needed!

Mark my service advisor knew me upon arrival. - 912jgoodwin

Mark my service advisor knew me upon arrival. The new dealership is beautiful. My car was ready when promised. My paperwork was ready and didn’t keep me waiting. Thank You Mark for the most excellent service experience. Well done.