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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.6
8,253 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,253 reviews

May 19, 2024

Good, fast, honest, reliable, superior quality customer service at its finest. This is why I keep coming back! Meysam is the guy! More

by ap
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Atienzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us, and we truly appreciate your continued support. Meysam and the rest of our team are here to assist you anytime you need us.

May 19, 2024

Friendly experience crew, can't complain. Leave car, went to mall, came back, car ready. More

by kalidatu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us! We're delighted to hear that our team provided friendly service and a convenient experience. We appreciate your support and hope to see you again soon!

May 19, 2024

Joseph Vargas from the Service department was great, knowledgeable & extremely helpful! He’s the reason I keep coming back to the dealer time after time to service my vehicle, despite other dealers bein More

by Ayo._nan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
May 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about Joseph! We're thrilled to hear about your positive experiences with him. We'll be sure to pass along your compliments to Joseph and the rest of the service team. Looking forward to serving you again soon!

May 19, 2024

my first experience with Ignacio and Shawn was not pleasant, however Paul in customer service and Phil were amazing to me. Mike was a sweetheart too. More

by kmaraiza98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ignacio Padilla
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us. We're thrilled to hear that Paul, Phil, and Mike were able to turn your experience around. We appreciate your feedback and look forward to serving you better in the future.

May 19, 2024

Jerry Gonzalez was amazing, he did a great job at helping us find the car we wanted and also helped us with some issues we had after getting the vehicle More

by devindavis1990
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words, Jerry is a true asset to our team! We're delighted he could assist you in finding your perfect car and resolve any issues promptly. We appreciate your business!

May 19, 2024

My salesman Jesus was informative and attentive. He had my new car washed and ready for me after finishing my paperwork. More

by margueta562
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're thrilled to hear that Jesus provided you with excellent service and ensured a smooth car-buying process. Enjoy your new ride, and we look forward to serving you again in the future!

May 19, 2024

Norm Reeves Honda in Cerritos was amazing with their service and helpfulness. I was informed and in-the-know every step of the way and the process was very hassle-free and streamlined. I appreciate all More

by ejontheinternet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team at Norm Reeves Honda in Cerritos provided you with exceptional service and made your car buying process hassle-free. Enjoy your new car, and please don't hesitate to reach out if you need anything in the future!

May 19, 2024

Took car for oil change. The oil pan cover was not screwed in so it was dragging. When I took car back and manager asked the technician he claimed it was already missing scr More

by iberosee421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine ortega
May 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry for the inconvenience you experienced. Your feedback is valuable, and we're taking steps to ensure this doesn't happen again. We'd like the opportunity to make things right if you're open to discussing further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

May 19, 2024

Great dealership! My family has purchased from this dealership before and never forgot their great service and experience so of course they all recommended I go here f More

by zarate.jazmin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Serrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership again! We're thrilled Pedro provided you with a smooth and comfortable buying experience. We appreciate your recommendation and look forward to assisting you and your family in the future!

May 18, 2024

Customer service greeted with a smile always Service representative knowledgeable lobby comfortable and clean Appointment setters knowledgeable More

by kimbrown1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us! We're thrilled to hear that our team provided you with excellent service and that you found our facilities comfortable. We appreciate your feedback and look forward to serving you again in the future!

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