Acura Columbus

My husband surprised me with a 2025 TLX April of 2025. Fast forward to March of 2026. My car was scheduled for service as the AC had quit working. During the last oil change it was noted the car was leaki Fast forward to March of 2026. My car was scheduled for service as the AC had quit working. During the last oil change it was noted the car was leaking oil also. Car was taken to the dealership 3/30 to address AC, oil leak, and wheel restoration. I was sent a text message by James who was filling in for Jami while she was out for correspondence during the appointment. I heard nothing by lunch so proceeded to text James for an update. Nothing to update. Said they can “only go as fast as their machine can go” and it would be Tuesday before I knew anything. This was approximately 2pm. I scheduled a 7:30am appointment to have the car back in my possession by end of day as it is my daily driver and I live 1.5 hours away one way. This did not happen. Tuesday I called for an update on the car. I am told there is a bolt in the condenser straight from the factory causing the AC to fail. Much to my surprise I am then told the “oil” coming from the car was actually transmission fluid and my less than 1 year old car needed to have a new transmission and transfer case. I was not given a reason or told why, just that it needed replaced and they would have the car 1-2 weeks. Come 4/6 and I have not been updated on the status of the car. I call yet again for an update as they cannot be bothered to take it upon themselves to call for an update. I talk with James whom I ask for an estimated completion date and am told they do not even have the transmission nor have any idea when it may be in. I asked James to contact me daily for an update on the car. Friday 4/10 rolls around and I once again call for an update on my car. I speak with Jami who has absolutely no idea what is going on with the car and once again I am not given an approximate completion date. I am asked “why are you so upset” as I voice my frustration not only because it is a new car needing major repairs, but also because nobody can tell me what’s going on. I contact the Acura corporate office at this time as I do not have the confidence for Jami and the Acura Columbus service department to move forward with the repair of my new vehicle. When speaking with corporate, they asked if I had been provided a diagnosis code for transmission or explanation as to why the transmission and transfer case need replaced. I had not. I then (via text message) ask Jami to provide me with a diagnosis code or explanation of the transmission and transfer case replacement. I was sent a report with pictures of transmission and transfer case. I then ask for documentation/explanation or summary of AC repair and wheel restoration. I am told “you will have everything in your invoice when all repairs have been completed” refusing to provide what I asked for. Only after I made Jami aware that I would pass onto corporate her refusal to provide what I asked for (as it ultimately was asked by them for my case) did she provide a service estimate report after my vehicle had been at the dealership 10 days already. This should have been sent 9 days prior/as soon as they knew what repairs were needed. I advised Jami I needed an ETA on the transmission and competition date by noon 4/10. This was previously asked for 4/9 as well and I was told I was they were “making calls”. I was then contacted by Service manager Larry Jones. Larry was informed I did not wish to receive communication from Jami as she is rude to both my husband and I and incompetent. I asked Larry to contact me daily for an update on my vehicle, the missing transmission, and completion date, 4/11 Larry called to advise me the transmission had been delivered to the dealership. Today is 4/13 and my car is STILL at the dealership without a completion date and I have yet to hear from the dealership. Owner John is aware of the situation as he ironically sent a “congratulations on your 1 year anniversary” email and was made aware the car was sitting at his dealership out of commission. More

The entire process was very well executed and easy! Andrew and Ryan were great and the dealership seemed to really care about their customers satisfaction. I would 100% recommend working with them. Andrew and Ryan were great and the dealership seemed to really care about their customers satisfaction. I would 100% recommend working with them. More

Always thorough, transparent and trustworthy. Customer service and satisfaction seem to be central to every experience. Customer service and satisfaction seem to be central to every experience. More

Excellent dealer. Professional, courteous and knowledgeable staff. Andy knew his product line very well and did a very good job of presenting information and answerin Professional, courteous and knowledgeable staff. Andy knew his product line very well and did a very good job of presenting information and answering questions. He was patient with two old dinosaurs and put the time and effort into explaining all topics and question from basics through extended warranties to a plethora of options. Likewise, the finance manager, Ryan, was a true professional. After a disappointing interaction with a dealer we had been using for 25 years, we have found a new home dealer. We highly recommend this dealer. Betsy & Ron More

Loaner was appreciated, service advisor was very friendly and communicated well. However, a 12,000 dollar quote on a repair that “might” fix the problem instead of completing thorough diagnostics to truly de and communicated well. However, a 12,000 dollar quote on a repair that “might” fix the problem instead of completing thorough diagnostics to truly determine root cause was disappointing on behalf of the technicians. Furthermore, failure to reassemble my interior correctly causing interior LED accent lights to be inop, and speaker feedback present through a loose ground added to frustrations. Will be exploring other service locations moving forward. More

My experience with your service department was excellent. Having recently purchased an NSX, I wasn’t really sure about where to get it serviced since it’s not your typical car. Asking around, I heard that Ac Having recently purchased an NSX, I wasn’t really sure about where to get it serviced since it’s not your typical car. Asking around, I heard that Acura Columbus was the place to go. I was not disappointed. Everything I wanted done (oil change and brake fluid change) was taken care of by a master technician within the time promised. Everyone in the service department were very friendly and professional. They get an A+ from me. 🙂 More

Great service they were really helpful with all the information that I wanted/ needed to know information that I wanted/ needed to know More

Thanks Luel for making my wife's day! Really appreciate your help and the great customer service you bring to the table. Of course buying cars takes time cause it's a process but thank yo Really appreciate your help and the great customer service you bring to the table. Of course buying cars takes time cause it's a process but thank you for making it comfortable. You the man More

I’ve never enjoyed the car buying process, but the folks at Acura Columbus have earned my business forever. They’re fantastic, and made me feel comfortable all the way through the process. Thank you! at Acura Columbus have earned my business forever. They’re fantastic, and made me feel comfortable all the way through the process. Thank you! More

Greg Brown made car buying enjoyable and easy. He was genuine and hospitable. Greg listened to my interests and budget and helped me find multiple potential options. Greg followed through with eve He was genuine and hospitable. Greg listened to my interests and budget and helped me find multiple potential options. Greg followed through with every detail and ensured my final purchase was up to the Acura Columbus standards. Each team member I encountered in my experience met me with a similar friendly and professional encounters. Thank you for making the experience enjoyable and easy! I love my 2022 MDX! More