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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,115 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,115 reviews

November 22, 2020

Thanks to parts department too. Top notch service technician/mechanic. I will stay away from tree in front of my house. Thanks dirito brothers, Paul Overfield More

by OBUDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic is the best and I appreciate the service
Nov 25, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Paul! We're glad to be of service! And happy to hear the team treated you so well.

November 21, 2020

We used online express shopping to buy the new car. Because we did our research and know the model and year we want, and also with previous experience with Volkswagen, we are confidence with our choice More

by Jeffrey90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is so great to hear! We are glad the online process worked well for you, and to hear that Gus made it happen. This is great feedback, thank you! We know you'll love your new VW.

November 20, 2020

service was great and friendly people all round from sales to finance. I had a wonderful experience. glad to have chosen ditito vw. looking forward to doing business with you in the future More

by TRINLAYNORBU84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen, Jim Cord
Nov 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you chose us, too! Thank you for letting us know how great your experience went. We look forward to serving you again.

November 20, 2020

they are friendly, responsive, patient, quick to response. price is high though. facility is clean, availability is good. don't like this survey, why forced to have 25 words? More

by LYU3_99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Nov 25, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! We are happy to hear that communication was done so well and that the team treated you well. Thank you for the nice review! And sorry about the survey!

November 19, 2020

Everybody was awesome. Especially Shannon in service and Jeff in sales. They treated me with respect and kindness after my tire exploded on the highway. Very scary More

by ROSENMOM2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We're so happy to hear that you had such a good experience with Shannon and Jeff. And glad you got to us safely!

November 18, 2020

Super fast service. Follow up next day. Great service. We went to get a replacement of the wiper arm. Personnel got it without me needing to pay. More

by AGUZMANBENTLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Nov 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear! We're happy to hear you were well taken care of, thank you!

November 16, 2020

Painless and hassle-free car buying experience! I would definitely plan to buy from Dirito Brothers again. Only improvement: I would like to see Dirito Bros. more actively involved in the community, espe More

by ONDINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this feedback! It is always nice to hear ideas from our customers as we are always looking for ways to contribute to our community. Thank you for letting us know how well your experience with Erin went, too!

November 15, 2020

Erin is great to work with! We have always been happy with her help; she is helpful and professional and not pushy. Highly recommend her. More

by ELLEN.LONDON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Erin is at it again! We're happy to hear you had such a good experience with her. Thank you for sharing!

November 14, 2020

I had a excellent experience at Dirito Brothers service department. I would definitely recommended to have you vehicle service here, if you need your vehicle service. More

by MCARM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! We're so happy to know that you had a good experience. Thank you for the recommendation!

November 14, 2020

My experience at this dealership was the best I’ve ever had. Extremely professional friendly made my buying experience simple I will continue to come back to your place for each and every vehicle from here More

by JESSECANTERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord, Tim Luong
Nov 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Jesse! We appreciate the kind words and look forward to helping you out next time. Enjoy your new VW!

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