7 Maryland Acura Dealers

Just purchased a used atlas cross port 2024. - Isaacwhite213

Just purchased a used atlas cross port 2024. The salesman Quon was amazing very attentive, made sure the numbers worked for me and took the time to communication with me on my journey down to Maryland from philly. He continued Reassuring me that my car was still there and not sold. Thank you Quon. For making me feel comfortable. Most importantly there were no hiddden fees when it was time to seal the deal. Issy the financial guy was great too. You guys are the best Isaac.

When I say , Mr. - bbaskerville21

When I say , Mr. Victor Castro of Rosenthal Acura were the answer to my prayers. Because it was nobody but God that order my steps to this dealership. To have Mr. Victor Castro be my salesman. A gentleman with decades of auto sales experience and excellent customer service. His calm demeanor, gave me a since of calmness. That instantly confirmed for me, I was in good hands. An immense value, that is not found in today's dealerships. I'm beyond grateful and cannot say Thank You enough. Now I can drive my 63yrs old brother with adult autism around. In a reliable car with a peace of mind. May God Bless Mr. Castro abundantly. Rosenthal Acura has a true gem on their team for sure. Peace & Blessing

Top tier customer service! - Yolanda

Top tier customer service!! Thanks Ralph and Dragana for making this the BEST car buying experience.

I’m incredibly disappointed with my recent experience. - michellekcolbert

I’m incredibly disappointed with my recent experience. After owning my Certified Pre-owned Acura for less than 3 months, I was shocked to learn I had to pay out of pocket for a new battery. To make matters worse, I had to drive to two different dealerships and even call out of work to get this resolved. This level of inconvenience is unacceptable, especially for a brand that prides itself on luxury and reliability. What makes this even more frustrating is that I love Acura so much that I purchased the exact same car after my previous one was totaled in a collision with a deer. My loyalty to the brand makes this experience even more disheartening. I expect better from Acura and hope they take steps to improve customer support and resolve issues like this more effectively in the future.

They don’t keep their word. - Marco Allen

They don’t keep their word. 2 mo waiting on a car. Let loan expire. Was told to come pick up the car and test driving before leaving the dealership on to be told they let my loan expire and being left with no car. I don’t mind being turned down but don’t have waiting on a car for 2 months they said I was approved for and then dropped the ball. I have no car and have to build my credit up from all the hard credit pulls after they let first loan expire. The one star is for the sales person Mr. Kramer. He is a honest salesman that had no idea what finance department was doing. He was just as shocked as we were. But for this dealership Is not for the middle or lower class. Just for upper class people that can put 50% down or pay for car in cash. Me personally I will never give my money to anything with the Criswell name on it.

I will start with the good. - jrec22

I will start with the good. The service department took care of all of the issues with my new ZDX. I cannot say the same about the sales department. While I knew I was buying the sales manager's previous demo unit with 2k miles, I was told I was buying it or either of the other two new vehicles as a new car. That was not the truth. As a new electric vehicle owner, a ZDX, I should have the choice of electronic packages and I wanted the Acura home charger, Since the sales manager had selected the package that provided connectors to a regular home outlet and a NEMA 14-50. Anyone with an electric vehicles knows that plugging in to a regular home outlet is almost useless as it charges slowly and the 14-50 most homes only have for their dryer and range. The dealership did not honor me as a new vehicle owner and refused to provide the Acura charger and when I emailed Acura, they refused as well. i don't appreciate being lied to and will let anyone who asks know the truth about how this dealership and salesperson dealt with me.