495 Mazda

Above and beyond. Both Jonathon and Paul in service are exceptional. Great at explaining the issues. Good at listening. No issues at all with the work the techs ha Both Jonathon and Paul in service are exceptional. Great at explaining the issues. Good at listening. No issues at all with the work the techs have performed. Been going to this dealership for service for the past ten years. Miatas and CX-5s. They were good before but the “new” (last4 years?) ownership has stepped it up. Glad 495 Mazda is in my area. More

Very HONEST Dealership with a smile! I went to 495 Mazda after I had gotten two 30,000 mile service maintenance quotes for a 2020 CX-5; one was $950 and the other was $800. Both were l I went to 495 Mazda after I had gotten two 30,000 mile service maintenance quotes for a 2020 CX-5; one was $950 and the other was $800. Both were loaded with BG services. I looked in my owners manual and it did not list any BG services. I then did a goggle search: What are the requirements of a 30,000 service with a 2020 Mazda CX-5? An article popped up with “30K Service Rip-off - Why a Mazda CX-5’s Service Can Cost Half” posted on 8/24/2020 by John Goreham. This article says the total cost of the 30K service at 495 Mazda in Lowell, Massachusetts was $384.00 the regular price back in 2020. His wife only paid $258.13, the lower price was because the service technician noted that the air filters were not yet in need of changing. 495 Mazda was being very HONEST! So after reading this article I called the Service Dept. at 495 Mazda and talked to Johnathan and asked what a 30K would cost in 2023. He said a 30K is $399.00. I asked him if I needed all those BG services and he said no, not at this time because those BG services are needed when my car has many more miles on it. What a relief! I made a 30K appointment during that phone call and Jonathan was able to fit me in the very next day. My 30K cost $97.00!! That is because I need a set of new tires soon and did not need an alignment or a tire rotation. So Paul at this dealership did not charge me for those 2 maintenance items. And to top off the whole great experience, they washed my car!! Oh, and I forgot to mention I live an hour away from the 495 Mazda Lowell. As soon as I got back into my car, I changed my Dealership preference on My Mazda App to this 495 Mazda Lowell dealership. You can be sure, I will be telling my 495 Mazda story about my great 30K experience to many others. In the future… I will be scheduling all of my Mazda CX-5 services with 495 Mazda Lowell in Massachusetts, a car dealership who is very honest with a smile! More

I showed up late they were very accommodating and fixed my issue quickly. I will be returning. Thanks for making day turnaround and be better my issue quickly. I will be returning. Thanks for making day turnaround and be better More

Great experience! They had lots of availability for inspections and were friendly. Though, I did not get a notification of a complete inspection until after I arrived They had lots of availability for inspections and were friendly. Though, I did not get a notification of a complete inspection until after I arrived to pick up the vehicle, they were fine with me showing up unannounced. Thank you for your service! More

Outstanding service from the sales, finance and parts departments. Professional, low key, thorough and pleasant approach to their customers. departments. Professional, low key, thorough and pleasant approach to their customers. More

Professional, knowledgeable of Mazda vehicle I am purchasing; location and interior/exterior of building excellent for customer. purchasing; location and interior/exterior of building excellent for customer. More

First service visit. Couldn't have been easier. Pulled in and sat. Love that they allow dogs. A bit sad that they don't vacuum the floors like the Mazda dealer near m Couldn't have been easier. Pulled in and sat. Love that they allow dogs. A bit sad that they don't vacuum the floors like the Mazda dealer near my home. Other than that, great service! More

The service attendant was ready for me to take the car in immediately. The work was thorough but a bit longer due to busy day. immediately. The work was thorough but a bit longer due to busy day. More

Excellent service from start to finish. Easy appt. Booking online with confirmation. Video explanation of recommendations w/ view of underside of vehicle. Very pleasant interactions/custo Easy appt. Booking online with confirmation. Video explanation of recommendations w/ view of underside of vehicle. Very pleasant interactions/customer service. Timely notification when work was complete. Easy pick up/ check out. Car returned washed. More

Always professional and friendly in an attractive and clean environment. Easy to arrange service. And very much appreciate the service video..... clean environment. Easy to arrange service. And very much appreciate the service video..... More