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ALM Kia South

Union City, GA

4.2
4,766 Reviews
Thank you for making your way to ALM Kia South, your certified Kia dealership in Atlanta serving drivers throughout Union City and the surrounding areas. At our dealership, you’ll find a solid selection of new Kia models for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Kia technicians on hand with the skills and equipment to handle all manners of maintenance and repairs, as well as a full stock of authentic parts. Make your way to ALM Kia South in Union City today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (678) 827-8900.
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4310 Jonesboro Rd

Union City, GA

30291

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Showing 4,766 reviews

February 16, 2021

Good Value . The buyer has to be careful though and negotiate the price and do the homework. Still one of the best good used car dealership in my opinion. Much more safe and reliable than the little gu More

by Tarekwv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
February 16, 2021

They have a lot of cars they buy from auctions. I highly recommend getting the cars inspected independently. I am glad I did because the another dealership told me not to buy the first car I wanted to purch More

by banananutspam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
February 16, 2021

Rikki Vance did a great job in helping me with the purchase of a car. AJ in finance was extremely professional. All in all, it was a good experience. More

by warren.angie24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rikkie Vance
February 15, 2021

Had a great experience with our sales rep Shaq and with the financial guy. Everyone was friendly and wanted to help us get the best. More

by kierrahwatson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shaq
February 15, 2021

Great knowledge of the vehicle and sell details. Made me feel very comfortable and will be a return customer. Jones: took the customer service to the next level. More

by JTUESNO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacy Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irian Jones, Erika Wallace, Nicole Anokam
February 15, 2021

Great service, loved the experience, the only reason 4 star, the receptionist was so NOT WELCOMING. Horrible to be exact. Remove her from front please. More

by qnelson589
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emmanuel walters
February 14, 2021

Fast, courteous, and walked me through my first purchase and educated me about the process and transaction taking place. It was a seamless process. Cece More

by Chantrelle.cody82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Rieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Romage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis, Erika Wallace, Nicole Anokam, Rianna Carter, Rikkie Vance, Gerven Pognon, Dennis Neblett, Brandon Robinson, Jason Peacock
February 12, 2021

I purchased a car on 12/24/20, paid it in full. Rihanna was nice to work with. Then it went downhill. They “owed” us a back up camera. We were told it was no big deal to install the camera. When I asked fo More

by leighann.richardson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rianna Carter
Feb 12, 2021 -

ALM Kia South responded

Good afternoon Mr. Richardson, We completed your tag work on Feb 01, I certainly apologize for any misunderstandings. Your title will come from the state of GA typically a few weeks from the time we submit the paperwork. If I can be of further assistance please contact me directly. Jerry Howell General Manager

Feb 12, 2021 -

leighann.richardson responded

Hello Mr. Howell. First of all, I am Mrs. Richardson. Secondly, it has been more than just “misunderstanding” with our situation and we have been more than patient. Your team dropped the ball on several items. We were first told when we bought the car the camera could be installed the following week. It was finally scheduled 2 weeks out. It takes us almost an hour to get to Union City. We dropped off the car on 1/4 and the camera was supposed be installed the next day. We got a call at almost 6 pm saying they couldn’t do it. Aaron said it may take 1-2 weeks to reschedule. He never called after 2 weeks so I called him. He said a supervisor would call me that afternoon. Another 1.5 weeks go by and no one from ALM called. Then my husband called the service manager on 1/29. We finally got the camera installed on 2/2. Aaron never apologized that we had to drive out there a 2nd time or that it took so long to do the install. He also didn’t give us any paperwork related to the install. Only the things we found were a pamphlet and the old mirror in the passenger seat. The other issue is the tag and title. Our temporary tag was expiring on 2/7. On 2/1, I called ALM South to get an update. I was told it was with our county tag office. The tag office said they didn’t have anything on the car. But they looked up the VIN and saw the title was sent from the prior owner and was with ALM since 1/11. So I called ALM South again and they gave me the number for the corporate office. I called corporate. They told me the title would be mailed to me. We finally got the license plate on 2/8. But still no title. My husband tried calling ALM South but got the run around. I called the corporate office several times this week to see where the title is. No one will answer the phone. I left 3 voicemails and no one has responded. I want to know why ALM was selling a car that they didn’t have the title for. And why the title sat at ALM for 3 weeks before processing it. I wonder if it would have been even processed if I hadn’t called on 2/1. We have tried to be patient but when no one answers the phone or returns calls, we got frustrated. I find it odd/funny that someone will respond to this negative rating but not to customers trying to get what they need. I received an email today from dealer rater asking for a rating so I took this opportunity to voice my concerns.

February 11, 2021

My truck was parked out there for an hour after getting service done. I had to stand outside and rush them to give it back. Longest wait I've ever had for an oil change More

by erlixfico
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rather not to mention
Feb 11, 2021 -

ALM Kia South responded

I do apologize for your wait. We are human and we do make mistakes, we learn from these issues to ensure it does not happen again. I appreciate your feedback and will look into this situation ASAP. Jerry Howell General Manager

February 10, 2021

Extremely friendly and took very good care of my vehicle! I will be back for future service needs! Thanks for everything and good luck in the future! More

by tmcc9393
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jawon Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saumil Bhatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyrone Duncan, Chris Gantt, Nicole Anokam, Rianna Carter, Keneil Downer, Jayda Benos
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