Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acton Toyota of Littleton
Littleton, MA
3,680 Reviews
Acton Toyota of Littleton pledges its sales process will be:
Simple
We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure.
Honest
We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect.
Guaranteed
We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,680 reviews
April 05, 2011
I am very upset over how long a recent service took. When I called to schedule the service, I was told it shouldn't take more than an hour, which makes sense considering the work to be performed (state inspe I called to schedule the service, I was told it shouldn't take more than an hour, which makes sense considering the work to be performed (state inspection and swap of winter and summer tires - yes, I know they have to be balanced too but I've had this same service done at this dealer before on much busier days and it took very little time). The amount of time between when I left the service advisor's desk to the time I actually got my car back was TWO HOURS AND TWENTY MINUTES. I made a point to come first thing on a weekday morning because weekends are very busy, and sure enough when I checked in there were only a few other customers who had checked in before me. I then watched customers come and go as I waited and waited. I understand things happen and perhaps the technicians were short staffed. My biggest complaint is the lack of communication from my service advisor, or between the service advisor and the technicians, or between the young ladies that field the phone calls at the service desk and everyone else…. I have no idea at this point. I saw my car driven out and parked after the service had been performed, and it sat there for over 30 minutes before I took it upon myself to interrupt what my service advisor was doing to ask what the holdup was. He said it might be in line for the inspection. Even if that were the case, I would have been extremely angry since it had already been two hours by that point....just to swap the winter and summer tires? He clearly had lost track of who I was and how long ago I had checked in. It turned out my service order was just sitting in a pile at the edge of the work bays, and surely enough my car was ready and waiting. I had even made three separate calls to my service advisor from the cafeteria, including one left message, and he never picked up or returned my call. What's the point of giving me a business card and telling me to call with any questions if you don't monitor your phone? I even did a little experiment and called him where I could see him sitting at his desk, in between customers and working on something else, and when I called I could see his phone light flashing - and he didn't even pick up! After all that, he did not lend any apology or explanation to the excessive amount of time it took, even though I was visibly upset. I will likely continue to service my car here because I have an extended warranty / service contract, the dealership is relatively conveniently located for me, and I trust the workmanship of the technicians. However I find it extremely unfortunate that the fancy new building, free cafeteria food, wifi, and shuttle buses mask the fact the that the service is impersonal and way too slow compared to the several other dealerships I've been to. Herb Connolly Acura in Framingham is a pretty small and dingy building, but the service is personal, thorough, and respectful of its patrons' time and intelligence. I had read tons of glowing reviews about Bob Moran's Acton Toyota before I purchased my car there two and a half years ago, right when the new location in Littleton opened. Perhaps the switchover to the new flagship building gave the company a false sense of bravado and marked the decline in customer service. Either they're capitalizing on name recognition and prior reputation instead of working to earn your loyalty, or they've just expanded too much to keep track of their customers. To add insult to injury, this experience came on the heels of another negative experience less than two months ago. I had requested at that time that they perform my state inspection. I knew I still had another month left on the current sticker, but I already had to visit the dealership that day for something else and I wanted to kill two birds with one stone instead of coming back the next month. After waiting longer than expected (again) and upon checking out, the service advisor informed me that he decided not to go ahead with the inspection sticker because it still had a month left. I already knew that. He should have called the cell number I left with him to suggest that I wait till next month instead of making the decision for me. He then asked if I would like a $10 credit for the hassle. I told him I was more upset about the time I would be wasting by having to make another trip back and not to worry about the $10, but honestly he shouldn't have posed it as a question - he should have just told me he was going to give me the credit. I will not be able to give a good recommendation to anyone regarding the convenience and professionalism of the customer service here. More
by digs5446
Employees Worked With
service advisor i'll spare from naming
Helpful April 04, 2011
I enjoyed working with Leo; I was treated courteously & with respect. I generally hate car shopping but this transaction was painless, even got a good price for my trade-in. Financing & paperwork was a b & with respect. I generally hate car shopping but this transaction was painless, even got a good price for my trade-in. Financing & paperwork was a breeze - no hassles. I will definately come back when I'm ready to buy a new car. They delivered everything they promised. More
by mbenjamin
Employees Worked With
Leo Allgaier
April 03, 2011
I was treated with respect and friendliness in a very professional manner. I received honest answers to my questions. I received a better trade-in allowance than I had expected. All dealership personn professional manner. I received honest answers to my questions. I received a better trade-in allowance than I had expected. All dealership personnel that I met were courteous and helpful. It was a very pleasant experience overall. More
by diannepotter
April 02, 2011
Acton Toyota in Littleton, Massachusetts, is perhaps the finest dealership within 50 miles of here. My Service Rep Mr. Crowley was very kind and taken care of my needs in a timely manner - I've received no finest dealership within 50 miles of here. My Service Rep Mr. Crowley was very kind and taken care of my needs in a timely manner - I've received nothing but superb service at this dealership "ALL OF THE TIME." Thanks, Acton Toyota for serving this community with such concerns of doing a superb job and supporting this community. More
by old solider
April 02, 2011
below is the comment I made to the dealership. And I meant every word of it. I see you do not provide a comment section on the quality of food, doughnuts and coffee that is offered. If you did I would meant every word of it. I see you do not provide a comment section on the quality of food, doughnuts and coffee that is offered. If you did I would also rate it as #5 - great. keep up the hospitality suite downstairs with coffee and doughnuts and breakfast upstairs. They finished my car too fast - I could have easily stayed another hour sipping cofffee, answering office email and just relaxing. More
by JudyP
April 02, 2011
I have purchased two cars from Acton Toytoa--and have loved both cars. However, I didnt use the service department until I purchased the second car (both cars are RAV4's) I am really delighted with the s loved both cars. However, I didnt use the service department until I purchased the second car (both cars are RAV4's) I am really delighted with the service department because it is efficient, welcoming, take excellent care of my car, send service due reminders by email and allow me to make appintments online--AND they give me a delicious breakfast or lunch when I have a service appointment!!! They have wifi so I can work on my computer or comfortable seats if I want to sit and read--the atmopshere is pleasant and quiet. They even gave me lunch when I had to have my state sticker inspection--a walk in appointment! They treat me like they want me to buy my next car from them too--which is pretty nice considering I only buy a car every ten years or so! I have reccommended them to others and have noted that they enjoy the service too. More
by rectorgale
April 01, 2011
After shopping for over a year, Leo sold me my vehicle After shopping for over a year, Leo sold me my vehicle (02 Highlander) at the used car annex, very nice, sticks by his word, friendly, caring salesma After shopping for over a year, Leo sold me my vehicle (02 Highlander) at the used car annex, very nice, sticks by his word, friendly, caring salesman. Mark, Steve, Stan, and Christina I met in the service dept and they are very nice, welcoming, friendly and understanding. I have told several people about the outstanding business Toyota of Acton runs. Sometimes its hard waiting so long for my vehicle in service, but I understand it is a very busy dept, and the ammenities in the building do make up for it a bit. I think more magazines would be great too in the waiting lounge. Thanks, looking fwd to continuing my business with you. :) Karen Agnew More
by <3my2boxers
Employees Worked With
Other Employees :
Leo Allgaier, Mark Bentley, Steve Martin, Stan Dekhtyar, Christina Curran
April 01, 2011
I was very pleased with the terrific service I received from Tom Downing, during the purchase of my 2011 Highlander. The overall process was low on hassle and high on customer satisfaction. The pricing was from Tom Downing, during the purchase of my 2011 Highlander. The overall process was low on hassle and high on customer satisfaction. The pricing was clear, with no surprises. Tom was very responsive and took care of my special requests....even a last-minute color change. The Highlander is a beautiful vehicle, loaded with lots of useful features and nice touches. I will definitely send my friends and neighbors to Acton Toyota of Littleton and refer them to Tom. More
by robinmiller16
March 31, 2011
Outstanding experience. Best I ever had. They were not pushy, let me decide what I wanted, did not use the traditional gimics, and did not try any bait and switch tactics. Toyota should be proud to have pushy, let me decide what I wanted, did not use the traditional gimics, and did not try any bait and switch tactics. Toyota should be proud to have this dealership representing their excellent product. They are fair and do not insult your intelligence. More
by alaay1998
March 29, 2011
Gregg is a very trust-worthy sales person. he kept his promise, and provided his customers with the best purchase price and most attentive service. he isn't like some of the other sales person where they promise, and provided his customers with the best purchase price and most attentive service. he isn't like some of the other sales person where they don't follow through with their price quotes. i would definitely recommend his dealership and his service to anyone of my friends and family members. More
by joyin
Employees Worked With
Gregg McHugh
