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Acura Columbus

Dublin, OH

Overview
Employees
Reviews
Vehicles
4.9
3,132 Reviews
If you're looking for an Acura, visit Acura Columbus! Ohio's Original Acura Dealer. Family owned since opening in 1986. We want your experience with us to be Transparent, Easy and Fun. 100% of Acuras are now built in Ohio, so as we like to say, Buy Acura, Buy OH-IO! Have questions? Give us a call, email or TEXT anytime! Thanks, John Connelly Owner/Acura Columbus johnconnelly@acuracolumbus.com
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4340 West Dublin Granville Road

Dublin, OH

43017

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Showing 3,133 reviews

August 18, 2024

Rafael was the most pleasant man to deal with! Not once did he make us feel like we had to make a decision about buying our car. He answered every question we had, and showed us everything we need More

by christyscakes114
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael
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Aug 25, 2024 -

Acura Columbus responded

Awesome to read about Rafael and Jon - thanks! We appreciate the chance to help. Thanks, John Connelly Owner/Acura Columbus

August 16, 2024

Service was supposed to be free as it was within warranty however it was charged and they said it was not covered for b16 More

by Syed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Zeune
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Acura Columbus responded

Hi Mr. Shajahan- We take our reviews very seriously - you can see my personal answers on thousands of them. When we make a mistake, I apologize and do my best to make up for it. In this instance, what you wrote is inaccurate and our GM reached out to try to explain, but I don’t know if we were able to explain it enough since we have not received a final answer back from you. As our GM wrote, she is sorry if you feel we misled you in any way. The Acura Complimentary Maintenance Program (provided by Acura, not us as the dealer) for 2023 vehicle models covers oil changes and tire rotations only for 2 years, 24,000 miles. We can see from your repair order that there was no charge applied for those services. You paid for the remaining portion of the B16 (brake and caliper slide pin service and rear differential fluid). I talked with Zach and he said he discussed this with you. I am not sure why you would go to a review site and leave him 2 stars — although I guess it is better than the 1 star for our store! We have signage in our finance offices and on every service advisor's desk describing the coverage of this program because we have always wanted to be very up front with customers that it does not cover everything. We try to go over this with every customer during the purchase process and always present maintenance plan options that will truly cover all the Acura recommended maintenance. Please let us know if you have any questions or if there is something I can do to help. Also, in the future, please feel free to reach out to us directly for any explanations. I do apologize for any misunderstanding on our behalf. Thanks, John Connelly Owner/Acura Columbus Johnconnelly@acuracolumbus.com 614-763-2101 Text 6147611222

Sep 12, 2024 -

Syed responded

Thank you for taking the time to explain the situation and clarify the details of the Acura Complimentary Maintenance Program. I understand that the program only covers oil changes and tire rotations for the first two years or 24,000 miles. However, my confusion stems from the fact that the second-year recommended service for the MDX is the B16 service, which includes the brake and caliper slide pin service and the rear differential fluid change. Since this is a standard service for the vehicle at that point, I was under the impression that it would fall under the warranty coverage. I realize now that these specific services aren't included in the complimentary program, but this wasn’t fully clear to me at the time. The service team also didn't explain this when I scheduled the appointment, despite my asking about the service charges. I was surprised when I found out after the service was completed. I appreciate Zach and the GM's efforts to explain the coverage, but I still don’t fully understand why the second-year service wasn’t included. This was also never explained when I scheduled the service, despite my inquiries. This lack of clarity left me feeling frustrated, which ultimately led to my review. I didn't mean to imply that the dealership misled me intentionally, and I do recognize that the work performed was done well. I appreciate your transparency and will consider revisiting the review to reflect this clarification. Thank you again for your patience and for addressing this with me. If there’s anything else I need to know, please feel free to reach out. Best regards, Syed Abuthahir

August 16, 2024

Vaughn and Greg were great to work with! They answered all and any questions I had about the purchase of my new MDX. I appreciate how organized they were in addition to being kind humans! More

by steph.mcquade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vaughn Lockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Acura Columbus responded

Thanks for the recommendation and I am glad Vaughn and Greg could help! We appreciate the chance to help. Thanks, John Connelly Owner/Acura Columbus

August 15, 2024

They’re fast and very efficient, with nice service workers and a nice waiting area. More

by divadmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Acura Columbus responded

Thanks for taking the time to write — we appreciate it! I am glad all went well. Thanks, John Connelly Owner/Acura Columbus

August 14, 2024

Car in at appointment time and returned in timely manner. Great loaner vehicle. Easier to get on and out of than a car. More

by kkaykellenberger21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Acura Columbus responded

Excellent! I am glad all went well - thank you! - John Connelly Owner/Acura Columbus

August 13, 2024

Matt Williams my sales rep was great! ! Friendly, informative and attentive. He made my experience quick and easy. More

by Acurafan2025
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Loring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam McHale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Williams
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Aug 14, 2024 -

Acura Columbus responded

Thank you Aminah! I appreciate you communicating with Tom Matt and I - very nice! We appreciate it. - John Connelly Owner/Acura Columbus

August 12, 2024

Been using them for years, I’m on my third Acura. The service is fast and friendly, very efficient . I LOVE Columbus Acura! More

by HEATHERPBLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Acura Columbus responded

So nice!! Thank you!! - John Connelly Owner/Acura Columbus

Aug 12, 2024 -

HEATHERPBLACK responded

Well deserved!

August 09, 2024

I purchased my car from the dealership in 2019 and the car buying experience was positive. The servicing has been excellent and I am very pleased. More

by frmcheek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Acura Columbus responded

Thank you so much! So happy to have you with us the last 5 years. Thanks, John Connelly Owner/Acura Columbus

August 09, 2024

Appreciate the frequent verbal/text communication as well as the professional and courteous attitude from all staff members More

by Blegendoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Acura Columbus responded

Very nice! Thank you. Glad you liked the texting! Have a great week. - John Connelly Owner/Acura Columbus

August 05, 2024

Always good service at Acura of Columbus. My Oil change and tire rotation were done promptly More

by rlmurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Acura Columbus responded

Thanks for giving us the chance to help! We appreciate it. - John Connelly Owner/Acura Columbus

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