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Acura of Berlin
Berlin, CT
1,176 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,176 reviews
July 30, 2025
Fantastic service. Jim is helpful, informative and patient. He took care of all everything with us. Would recommend when purchasing a vehicle. Jim is helpful, informative and patient. He took care of all everything with us. Would recommend when purchasing a vehicle. More
by Kaylamoulin9
Employees Worked With
July 30, 2025
Extremely clean. Friendly staff. Allways updating of Progress of service. Easy check out. Free coffee. Friendly staff. Allways updating of Progress of service. Easy check out. Free coffee. More
by KMERRIFIELD5465
Verified CustomerEmployees Worked With
July 29, 2025
Dealership was good but was a little longer time to wait then what was stated when I made the appointment, but it looked like dealer was very busy so ok then what was stated when I made the appointment, but it looked like dealer was very busy so ok More
by Dean
Employees Worked With
Robert Moffa
July 28, 2025
Leo was a fantastic dealer to work with. Very attentive and through. Very good experience!! Very attentive and through. Very good experience!! More
by Jenlescoe
Employees Worked With
July 26, 2025
Professional yet relaxed team. Despite a few hiccups on my end, James, Lucius and Tom patiently worked with me through it. And I drove off with my beautiful 2024 Acura MDX! Despite a few hiccups on my end, James, Lucius and Tom patiently worked with me through it. And I drove off with my beautiful 2024 Acura MDX! More
by Annette
July 26, 2025
What an AMAZING experience! Leo was very knowledgeable and guided us in the direction of our dream vehicle! Best dealership and 5 star customer service! Leo was very knowledgeable and guided us in the direction of our dream vehicle! Best dealership and 5 star customer service! More
by Shapiro468
Employees Worked With
July 26, 2025
We had rewarding visit with the folks at Acura of Berlin. Jim Pompei is a top notch sales representative who provided us with thorough information on a variety of MDXs to choose from: new, off-lease and used Jim Pompei is a top notch sales representative who provided us with thorough information on a variety of MDXs to choose from: new, off-lease and used. Vehicle pricing was competitive with other dealers. What sealed the deal was their very fair trade-in offer for our nine year old car with transmission issues! We were honest with them and they were honest with us! We highly recommend Acura of Berlin. More
by JHEFFERNAN107
July 26, 2025
This dealership is amazing- i stay because of years of history with Keith Davis. Honest, dependable, fair, on time. A win for car servicing history with Keith Davis. Honest, dependable, fair, on time. A win for car servicing More
by Deb
July 24, 2025
The staff was great to work with, they made it a wonderful car buying experience. We can't say enough good things about our salesman Jim Pompei and Purchase Manager Tom Suchojad. Would definitely re wonderful car buying experience. We can't say enough good things about our salesman Jim Pompei and Purchase Manager Tom Suchojad. Would definitely recommend to others. More
by PAUL
July 21, 2025
I can’t say enough great things about our recent car buying experience! From start to finish, our salesperson (Kevin Garcia) went above and beyond to make this a truly memorable moment. The purchase wa buying experience! From start to finish, our salesperson (Kevin Garcia) went above and beyond to make this a truly memorable moment. The purchase was a surprise gift for my wife, and thanks to the care and attention to detail, everything went perfectly. The entire process went smooth and stress free, which is rare when buying a car. What truly stood out were the little details that made the moment my wife saw her new car absolutely priceless. Her reaction was everything I hoped for and it wouldn’t have been the same without the thoughtful presentation and seamless coordination Thank you Kevin Garcia . Highly recommend! More
by Angel
Employees Worked With
