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Acura of Berlin
Berlin, CT
1,150 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,150 reviews
December 09, 2024
The whole team at Acura of Berlin is amazing, but I’ve had the distinct pleasure of working with Jim Pompei to get two beautiful MDXs. I can’t speak highly enough about my experience with Jim and Acura of had the distinct pleasure of working with Jim Pompei to get two beautiful MDXs. I can’t speak highly enough about my experience with Jim and Acura of Berlin as a whole. I have always felt respected, listened to and taken care of. Jim and the team worked to get me exactly what I wanted both times I’ve leased from them. I am more than comfortable recommending anyone to Jim! More
by bryceevanswilson
Employees Worked With
Other Employees :
Claudia Dijmarescu
December 09, 2024
Great experience overall. Very easy to do business with. We were treated fairly and did not feel pressured to commit to anything we did not want. One thing happen that was a l Very easy to do business with. We were treated fairly and did not feel pressured to commit to anything we did not want. One thing happen that was a little off to me. While not a deal breaker, my original retail purchase agreement stated 17 miles on the odometer but when I went in to pick up the vehicle the paperwork stated the odometer was at 217 miles. More
by Tony chow
December 08, 2024
James Pompei was very knowledgeable, not pushy and easy to work with on the vehicle purchase. to work with on the vehicle purchase. More
by S1MECHANICALCT
December 07, 2024
Service and communication were great. No guess work on my part. My car was completed early morning. No guess work on my part. My car was completed early morning. More
by MCG110103
Verified CustomerDecember 07, 2024
Brian was very helpful , but my car still isn’t fix. I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . More
by Ice
December 03, 2024
Clean, well organized setup with easy connectivity for me to work while I wait for service to be completed. to work while I wait for service to be completed. More
by MATTGERRITS
Employees Worked With
December 02, 2024
Leo was knowledgeable and easy to work with. I was on a tight timeline and he was respectful of that I was on a tight timeline and he was respectful of that More
by mwj201102
December 01, 2024
Service Excellence 100%. Keith goes above & beyond, always very professional & detail oriented when explaining the diagnosis of car repairs needed. Keith goes above & beyond, always very professional & detail oriented when explaining the diagnosis of car repairs needed. More
by Denise
Employees Worked With
November 30, 2024
Very good service. Jamie was very friendly, very knowledgeable, she took the time to explain things to me and even had the mechanic come out and talk with me. He was al Jamie was very friendly, very knowledgeable, she took the time to explain things to me and even had the mechanic come out and talk with me. He was also very knowledgeable and patient with me. More
by RJ
Employees Worked With
Jaime Andrzeicik
