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Advantage Toyota Valley Stream

Valley Stream, NY

Overview
Employees
Reviews
Vehicles
4.3
4,055 Reviews
A Beautiful Place to Buy, Lease, or Service a Beautiful Car or Truck - Advantage Toyota Valley Stream is a great Toyota dealership on Long Island. Close to all in the New York Metropolitan area, whether in Nassau, Suffolk, Queens, Brooklyn, Manhattan, the Bronx, or Staten Island. We're located in front of the Green Acres Mall in nearby Valley Steam, New York, just 15 minutes from JFK Airport. You can reach us via all major parkways including the Southern State, Belt, and Sunrise Highway. We're close to an LIRR station, and you can get to us via Mass Transit. We sell new Toyotas and all makes/models of pre-owned vehicles, including Honda, Lexus, Volkswagen, Nissan and Hyundai. Enjoy satellite tunes and down piping hot coffee or tea while you're here. We have your wheels and we have your back! Please install the smell-o-vision app to optimize your DealerRater experience with that unmistakable new car smell.
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400 W Sunrise Highway

Valley Stream, NY

11581

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Showing 4,055 reviews

October 09, 2022

Service denied to repair my remote start after three attempts. I must have received factory defective remotes. After out of pocket of 1,800.00 I am left without a remote start for the remainder of my le More

by PATTYB17
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andy Zollinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2022 -

Advantage Toyota Valley Stream responded

Patty, we are disheartened to read your review as this is not typical feedback for Advantage Toyota. We strive to provide everyone with excellent service, no matter what they may need. We apologize for your frustration and if you would like to speak more directly about your experience, please contact us at wecare@aagny.net. We would like to clear up any concerns you may have.

Helpful
October 09, 2022

Celine is the best rep for the service dept says what's she is going to do and comes through every time . The best More

by WWILL892
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celine Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2022 -

Advantage Toyota Valley Stream responded

WWILL892, thank you for your wonderful review and 5-star rating! We are glad to hear Celine was able to help you out so much and we will be sure to pass along the message. Please do not hesitate to reach out should you need any assistance in the future!

Helpful
October 08, 2022

The advisor (Andrew) was polite and pleasant. He kept me informed about the status of my car. More

by CYNCITI857
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2022 -

Advantage Toyota Valley Stream responded

We are happy to see that Andrew and the Advantage Toyota team was able to provide a great experience. We're pleased to read your kind feedback, and we'd be happy to work with you again with any of your car needs.

Helpful
October 07, 2022

Stacy Carter was amazing. She was knowledgeable and helpful. Robert was so helpful as well. More

by ggberk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
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Oct 11, 2022 -

Advantage Toyota Valley Stream responded

Thank you for taking your time to leave us this 5-star review! We are glad to hear Stacy was able to help you out and we will be sure to pass along the kind message. We appreciate your feedback and we hope you will keep us in mind should you need any assistance in the future!

Helpful
October 06, 2022

The dealership tried to upsell me parts and services that I did not need and dishonestly told me that my car failed the state inspection. This was a deception to alarm me to purchase parts and services as my More

by yittix
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Travis Cobbs
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2022 -

Advantage Toyota Valley Stream responded

We're sorry to see this review. Please reach out to us at wecare@aagny.net so we can understand what happened and how we can improve. We look forward to hearing from you.

Oct 08, 2022 -

yittix responded

I brought in my car a 2017 Highlander for service and state inspection in October 2022. When 1st got my vehicle, I was told that as long as I own the vehicle, I will have complimentary state inspection for the life of the vehicle. I pointed this out to the service attendant, but he told me there was nothing written so notwithstanding my objection had to pay. This was my 1st disappointment. After waiting 2 hours the service attendant called me and stated that the vehicle had failed inspection for safety reasons, and I had to pay in the vicinity of $680 to change the brake linings and rotor in order to get the sticker. I declined and thought I would get a 2nd opinion since my car only had 22000 miles on it. The attendant told me there were sediments gathering between the lining and the rotor. About an hour later I was told that my car was ready, and the car had passed the state inspection. I was a little confused as to how I could fail inspection and pass within an hour on a safety issue with no corrective action. I felt that the dealer tried to upsell me for parts and services that were not immediately necessary and had no bearing on the passing or failing of the state inspection. If it is that the issue of safety was that serious, then Advantage Toyota put me and my family at risk. How I was able to pass the inspection is another mystery. In conclusion, I am disappointed that I waited for 3 hours for a simple service and inspection, that I had to pay for the state inspection that I was told would be complimentary and finally to be deceived into paying for parts and service that were not necessary.

Helpful
October 06, 2022

They have business ethics and good communication with customers, listen., patent..helpful, accurate, good in their job More

by JUMOKEKOREDE505
Recommend Dealer
Yes
Employees Worked With
Al Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2022 -

Advantage Toyota Valley Stream responded

Thank you for your five star review. We're happy to hear our dedication to exceptional service was reflected during your recent visit. The Advantage Toyota team is delighted we could serve you so well.

Helpful
October 05, 2022

I had a great experience. Basil made the whole purchase really easy. He really helped me select the car. I would def come back for future purchases :) More

by ERMAN.JAHANGIR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Basil Rabie
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Baumgardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celine Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2022 -

Advantage Toyota Valley Stream responded

That is so amazing to hear, thank you so much for taking the time to share your feedback with our team at Advantage Toyota! It's great to know that we continue to provide our customers with everything they need. We look forward to working with you again in the future!

Helpful
October 05, 2022

Ms. Malcom, Ms. Gibson & Mr. Williams: They worked wonders for me, they definitely treated me like I was family. I would say they are the most honest automotive sales folks in the industry. More

by Quisper6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Gibson
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Oct 07, 2022 -

Advantage Toyota Valley Stream responded

We are happy to see that the Advantage Toyota team was able to provide a great experience. We're pleased to read your kind comments, we'd be happy to work with you again! Have a great day!

Helpful 1
October 05, 2022

Efficient and friendly , document and the car were ready for the customer. Staff were nice and very profession. More

by ALANSONY2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George
Report | Print
Oct 07, 2022 -

Advantage Toyota Valley Stream responded

We appreciate the lovely feedback of Advantage Toyota. We're happy to hear our dedication to excellent service was reflected! Thank you and have a great day!

Helpful
October 04, 2022

I went in for an oil change because the Toyota sticker said it was due but then the guy said I do it every 10k miles. So an oil change wasn't done. They did a courtesy maintenance check now I have an aut More

by MM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Akin Dixon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2022 -

Advantage Toyota Valley Stream responded

MM, we regret to read your review as this is not typical feedback for Advantage Toyota. We strive to provide all our customers with excellent service, no matter what they may need. We apologize for the miscommunication and would like to speak about your experience in more detail. Please contact us at wecare@aagny.net so we can clear up any concerns you may have.

Helpful
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