Albany Subaru - Service Center

Customer service excellent - prompt friendly greeting, clearly explained in detail the service being received, vehicle completed within the “promised” completion time. Most of all responded to all my que clearly explained in detail the service being received, vehicle completed within the “promised” completion time. Most of all responded to all my questions outside of the performed service More

Excellent service as always! This time in an emergency tow situation. I appreciated Jay's good communication skills about what to expect. This time in an emergency tow situation. I appreciated Jay's good communication skills about what to expect. More

Albany Subaru is an excellent neighbor service center. I have been using this facility for years I have been using this facility for years More

They have always been fair. Work is as promised. Aaron P. , Alan P. especially capable and reliable. Work is as promised. Aaron P. , Alan P. especially capable and reliable. More

I always leave Subaru filling confident I am safe in my car, after having it serviced here thank you Subaru car, after having it serviced here thank you Subaru More

Responded to my request to replace a cracked window with due diligence; scheduled my repair appointment quickly and the date was timely. They also handled the coverage by the Subaru Equity Protection Plan due diligence; scheduled my repair appointment quickly and the date was timely. They also handled the coverage by the Subaru Equity Protection Plan completely so I did not have to pay any out-of-pocket expenses. Plus they provided a loaner car so I could do a few errands while our car was being repaired. Finally, they were able to completed the job within 1 day so I could pick up our car by the late afternoon. I was impressed by their efficiency and the new windshield appears to be expertly installed, with the onboard cameras securely attached and accurately adjusted. Kudos to the staff who serviced our car and to the service/accounting office personnel involved. More

Aaron and his staff have once again proven the best match for us and both our Subarus. Aaron and his people are patient and excellent technicians. for us and both our Subarus. Aaron and his people are patient and excellent technicians. More

The agents were very nice, but we had to turn our car in twice for the same job. twice for the same job. More

I have been bringing my Subaru Forester (“Ru”) to Albany Subaru since the day I bought her in 2017! I will never take her for service anywhere else! Their customer service is par none, the mechanics are top Subaru since the day I bought her in 2017! I will never take her for service anywhere else! Their customer service is par none, the mechanics are topnotch, the shop is clean and well managed, and they are fast, fair, and honest. To top it off, they are a hop, skip, and jump from Solano Avenue so there are great places to eat (I’m looking at you Zaytoon!) and great shops to keep yourself entertained if you have Express Service and you plan to wait. They also have a nice waiting room. They are simply the best! I will never take my beloved Subaru anywhere else! More

I appreciate working with Victoria C Very much, a consummate professional and very personable, thanks! consummate professional and very personable, thanks! More