Anderson Toyota Lexus

Bought a new car Customer service was excellent. Everyone was helpful and friendly. The gentleman I bought my car from, Andrej returned calls promptly and was hard wor Customer service was excellent. Everyone was helpful and friendly. The gentleman I bought my car from, Andrej returned calls promptly and was hard working at finding me my new car. Thank you More

First time success! I’ve never gotten a car from a dealership before, but Eloy and the rest of the team made the whole process so seamless. They offered advice and helped I’ve never gotten a car from a dealership before, but Eloy and the rest of the team made the whole process so seamless. They offered advice and helped educate me on a lot of what I had zero knowledge about (whether it be the car itself, the financing process, or otherwise), and it was all very welcoming and encouraging. Very chill, very kind, very trustworthy. Highly recommend! Will definitely be going back there whenever it’s time to buy a new car again. More

Great experience They were able to locate the exact car I wanted for my son’s birthday and did an awesome job surprising him! They decorated the car with balloons and They were able to locate the exact car I wanted for my son’s birthday and did an awesome job surprising him! They decorated the car with balloons and a Big Red Bow on top, just like you see on the TV commercials. It was so cool! The Toyota staff even sang Happy Birthday to him over the microphone. it truly was a great experience! Thanks Anderson Toyota! More

Love our Lexus RX We were replacing our current RX so my husband gave the information of what we wanted to Michael and he got back to us quickly. He had our car apprai We were replacing our current RX so my husband gave the information of what we wanted to Michael and he got back to us quickly. He had our car appraised while being serviced then he emailed us with the offer on the new car. We accepted and he made our experience of picking it up very easy. Everything was ready at our pick up time and we were in and out within an hour and a half. Tony had all the paperwork ready to sign and went over extra offers but did not pressure us with anything we did not want. Mike and Tony were wonderful to work with! More

Hybrid Experience I went in wanting to look at the Prius Hybrid and find out how the Hybrids work. As a commuter now, my priorities were fuel efficiency and cost. I am I went in wanting to look at the Prius Hybrid and find out how the Hybrids work. As a commuter now, my priorities were fuel efficiency and cost. I am now the happy owner of a 2020 Toyota Hybrid that wasn't even on the lot when I was looking. Andrej wasn't even scheduled for the day that my vehicle arrived on the lot but he came in to make sure I got into my car that night. I was surprised that even though some items were pending I was going to be sent home to return the next day to finish without being sent home in the new vehicle. That would have been the customer service I expected but I'm sure that decision isnt made on a Salesman level. Andrej did work to get the deal settled that night and I did get to take my new car home. I was very happy with the service by the staff at Anderson Toyota and I am a reformed Napletons Honda girl to stay a Toyota customer!! More

Awesome Made my first time buying a new car comfortable and unforgettable. Great people and excellent customer service. Everyone who helped was welcoming an Made my first time buying a new car comfortable and unforgettable. Great people and excellent customer service. Everyone who helped was welcoming and friendly. They will shoot you straight and get to the point without the fluff. More

Purchase of a 2019 Rav 4 I recently purchased a RAV4 and Frank did an outstanding job of showing me the options and answering all of our questions. Frank was professional, kn I recently purchased a RAV4 and Frank did an outstanding job of showing me the options and answering all of our questions. Frank was professional, knowledgeable, and friendly with no pressure to make a sale. I would definitely recommend purchasing a car at Anderson and would request Frank as the sales person. More

Queen Caviar Top Salesman Steve Hefty. Steve is was very Pleasant and attentive in helping me to find the right car with accurate dimensions that would meet the n Top Salesman Steve Hefty. Steve is was very Pleasant and attentive in helping me to find the right car with accurate dimensions that would meet the need of transporting my Disable son, and affording him the Luxury of a front seat passenger. This is a privilege for him to enjoy a clearer view while enjoying his Sunday afternoon rides. The Patience, Prayers and Support of Steve made a difference in the purchase of Lexus Queen Caviar. Thank You Steve Hefty! Greater Blessings to you and Lexus of Rockford! Gail J. Richardson More

Andrej was great, dealership haggled less than I expected. I will begin this by saying I was in the market to purchase by force, not choice, which is less thrilling than the already thrilling prospect of car h I will begin this by saying I was in the market to purchase by force, not choice, which is less thrilling than the already thrilling prospect of car hunting and buying (please note sarcasm here). A total loss accident forced my hand and I spent a lot of time researching vehicles/price/configurations/ etc. before deciding to go to Anderson Toyota. Working with Andrej was good experience. particularly by comparison to other Anderson group experiences I've had. He knew the product well, was able to answer all f my questions and was NOT pushy. I came in to look at one vehicle in particular and was not interested in other inventory. He allowed me the time to take the vehicle for almost an hour which in tur allowed me to get the stamp of approval from my wife before starting to work a deal. The normal couple of rounds of I a willing to pay $XXX with the sales manager scoffing ensued. In the end I left with a new(er) Highlander and Andrej/Toyota made some money. The only negative was when Andrej (whether this came from the sales manager or not I cannot say) told me someone "screwed up" when putting the sticker price on this vehicle, suggesting it was listed at less than it should have been. Not a good tactic and I suggest not using it in the future. it is not the customer's fault or problem and to think I would care is also very silly. Again, this was the only negative from this experience. Jump to Monday afternoon, 8/12, I discover what appears to be a screwdriver sticking out through the side wall of my tire, right next to the rim. I call the dealership on Tuesday morning, and Andy B was nice enough to take care of me by replacing the tire for free within two hours of calling in. He also handled the detail I needed to schedule with Andrej, but had not done. For once, I didn't leave an Anderson dealership feeling disrespected or disappointed. Well done. More

Happy! My brother’s Toyota engine light and 4wheel drive light came on. Greg got us in and checked the car out while we had a cup of good coffee. Service wa My brother’s Toyota engine light and 4wheel drive light came on. Greg got us in and checked the car out while we had a cup of good coffee. Service was in reasonable time and we were satisfied with end results More