Audi Burlington

I was able to make an appointment fir the following day. The service was performed promptly, and the price was a lot lower than I expected. Thank you, Jim! The service was performed promptly, and the price was a lot lower than I expected. Thank you, Jim! More

Car detail was exceptional inside detail as well as outside , car return was on time as promise ! outside , car return was on time as promise ! More

Audi of Burlington has been great no complaints at all specially some of the staff like Branden Leary of sales and Jim Parolisi of service have been very professional and attentive with questions and con specially some of the staff like Branden Leary of sales and Jim Parolisi of service have been very professional and attentive with questions and concerns thank you. More

I highly recommend Jim P and the service team. They are straight forward and efficient. straight forward and efficient. More

Great service. Friendly, efficient, and competent staff. Loved my loaner car too! Definitely best service department in the area! Loved my loaner car too! Definitely best service department in the area! More

Peter was great and patient at finding my perfect Q3 and again at setting it all up. The whole transactions was very smooth and I absolutely love my new vehicle. Thank you Peter. again at setting it all up. The whole transactions was very smooth and I absolutely love my new vehicle. Thank you Peter. More

Very good prompt service. Communicated clearly the issue. Answered questions. All good. Derek was very helpful Answered questions. All good. Derek was very helpful More

The Service Department was outstanding, thanks to Raymond Hebert and team! My initial calls to the Service Dept went smoothly. I was never rushed as I explained the problems with our Q3 over the phone an Hebert and team! My initial calls to the Service Dept went smoothly. I was never rushed as I explained the problems with our Q3 over the phone and in person. In both situations, I truly felt listened to and was given VERY detailed feedback about the diagnostic tests that would be performed, so as not jump to any conclusion, and before they could identify the actual problem and remedy. My appointment was only several days out, and I was offered a loaner. A few hours after drop-off the diagnosis was complete. I received a call to explain the problem and the solution. I was relieved to learn the repair would be covered under warranty. A few days later, my Q3 was ready; many days ahead of when they initially thought. We needed major work and I was surprised that Herb Chambers Audi of Burlington secured parts so quickly, especially given COVID and chip/manufacturing related delays throughout the auto industry. Raymond and the entire Service/support team exceeded my expectations! I'm sorry I was sidetracked and unable to reply to Audi's Corp. survey before it expired. If they cannot resend it, I hope this summary can be forwarded to them and members of the HC’s management. Ray, thanks again for the great customer care and attention to detail. More

Very professional staff. Clear communication and kept me updated on the progress of the service provided updated on the progress of the service provided More

I had a all wheel alignment coupon for $130 from another Audi dealership, when I get there I was informed the coupon it won’t work. It’s all from Audi service department. When I made the reservation, I Audi dealership, when I get there I was informed the coupon it won’t work. It’s all from Audi service department. When I made the reservation, I also asked how much for all wheel alignment, I was informed around $130…could save $60 if I went to Audi Peabody More