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Audi Burlington

Burlington, MA

4.9
3,303 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,303 reviews

June 09, 2021

Very smooth service experience with Derek Brodeur. Was greeted quickly, notified of issues to consider, decided not to do them yet as still some life left and not pressured to do them. Car was ready as p More

by Mdock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Audi Burlington responded

Thanks for trusting Derek and the Audi Burlington service team! We appreciate your feedback and look forward to your continued business with us.

June 09, 2021

This is not the first time I purchase a car from Brendan Leary, his professional approach, knowledge and attention to detail without any hesitation made me a return customer ! Audi Burlington sales and mana More

by J.B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauran Savage, Josh Morrison
Jun 09, 2021 -

Audi Burlington responded

Thank you for your continued business with Brendan at Audi Burlington! We're glad to know you can always count on him to get you into a quality vehicle!

June 08, 2021

Fast courteous service, clean facilities and very attentive employees. No pressure or “up sales” attempts just clear information regarding services rendered and polite, friendly employees. More

by GMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you! See you next time!

June 08, 2021

You can’t get a better experience than with Jim in Service. i don’t need 25 words to express my self .. rite Jim?? ha ha More

by rsettipane25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Audi Burlington responded

Thanks for the great feedback! We are certainly lucky to have Jim on the Audi Burlington team and will pass along your review to him!

June 08, 2021

Gary and the team navigated the various protection plans to minimize the out of pocket, dealt with everything that was causing an issue, helped expedite some body work and returned the car looking new insid More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Jun 09, 2021 -

Audi Burlington responded

Rob, we are so happy to hear that our team at Audi Burlington could help keep you and your wife safely on the road! Thank you for your review!

June 08, 2021

Service was done well, no problems and everything went over smoothly. Very thankful for the employees and Kelly for helping me out through the process. More

by Youngdoung
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
Jun 09, 2021 -

Audi Burlington responded

We're so happy Kelly and our team could help! Thank you for the awesome review! – Audi Burlington

June 07, 2021

Derek is an excellent service representative who has managed my two Audi vehicles over many visits. This current service visit went very smoothly and my car was ready very quickly as promised. More

by JKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Audi Burlington responded

We're so happy to know you can always count on Derek! Thanks for your positive feedback and for being a loyal Audi Burlington customer!

June 07, 2021

Ali did a terrific job. Friendly, straightforward, knowledgeable and very pleasant to work with. Very responsive to e-mails and phone calls. The pricing was consistent and competitive. One of my best More

by Liz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Mohajer
Jun 08, 2021 -

Audi Burlington responded

Liz, thank you for sharing your kind words about Ali. It's great to hear that he provided you with such an excellent experience. Please do not hesitate to reach out if you require anything in the future! Thank you – Audi Burlington Team

June 06, 2021

As always, the service was top notch, friendly, car was ready as promised, the loaner was awesome. Highly recommend to everyone who asks. Thank you! More

by Irinaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Audi Burlington responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

June 05, 2021

Kelly was professional, knowledgeable, and personable. She communicated with me through-out the week-long service of my vehicle to ensure I understood the process & timeline. The loaner vehicle was ready More

by MariaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly in Service
Jun 07, 2021 -

Audi Burlington responded

Thank you for sharing your kind words about Kelly! It's great to hear that she provided you with such an excellent experience. Please do not hesitate to reach out if you require anything in the future! Thank you – Audi Burlington

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