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Audi Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.8
3,338 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,338 reviews

May 17, 2023

I have multiple Audis and this dealership has always provided excellent support and service. They are always accommodating to my schedule when needing to bring my cars in for routine service. More

by Dhurley1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Audi Burlington responded

We're so glad to hear that you've had excellent experiences with our team here at Audi Burlington. It means a lot to us that we've been able to accommodate your schedule and keep your Audi vehicles running smoothly. Thank you for taking the time to share your positive feedback and for trusting us with your Audi maintenance needs!

May 16, 2023

The salesperson Jay was very knowledgeable, patient and listened to my needs. Also he was not pushy. Lanis the financial person took his time in explaining all of the paperwork and the extras that came w More

by inessaoks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laris Gacanovic
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May 18, 2023 -

Audi Burlington responded

Thank you for the fantastic feedback! We're thrilled to hear Jay & Laris provided you with an excellent experience and we hope you enjoy your new vehicle. Please don't hesitate to reach out if our Audi Burlington team can be of service again in the future!

May 16, 2023

Really incredible service. I’ve never had an easier time getting in and out and always have prompt updates on what’s going on with my car there. No one likes having to get thei More

by M.fumicello1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
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May 18, 2023 -

Audi Burlington responded

Thank you for trusting the Audi Burlington team with your service needs! We appreciate the kind feedback and look forward to seeing you again next time!

May 16, 2023

Excellent sales experience and great service team. Highly recommend Audi Burlington to anyone considering a purchase. More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max (service)
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May 18, 2023 -

Audi Burlington responded

Stephanie, we're so happy to hear about your positive experience with both our sales and service teams. Thank you for recommending Audi Burlington to others who are looking for a great dealership. We appreciate your support and hope to see you again!

May 16, 2023

I was not given an estimated bill before work was done. Just estimate for one procedure given by a text which I thought was the total cost. They should of sat down and go over the whole cost of the work it More

by smartinello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Parolisi
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Audi Burlington responded

Hello Stephen, If you had requested additional information Jim would have spent as much time as necessary to ensure you understand the costs associated with the services your vehicle needed. Although we understand your frustration, it makes sense to us that the costs of additional service are added to the costs of the routine maintenance already performed. If you think I can do anything at all do not hesitate to reach out. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

May 24, 2023 -

smartinello responded

Jim should have went over all the costs line by line to give me a final number before the work was done. Instead he texted me one number for the lower control arm bushings which gave me the impression that was the total cost. I also requested, when I made the appointment on line for a transmission fluid change, and that was not done.

May 16, 2023

I was very pleased with the service at Audi. Jim my service advisor was excellent! More

by Msullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

Audi Burlington responded

Jim and the team are glad you had such a great experience here! We look forward to seeing you at your next appointment! Thank you! - Audi Burlington

May 08, 2023

Always a flawless and seamless experience at HC Audi Burlington. All customers are treated like VIP’s and valued assets to their dealerships. More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison
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May 10, 2023 -

Audi Burlington responded

Paul, we're so grateful for your positive feedback about your experience with Audi Burlington! We strive to provide every customer with a seamless experience, so we appreciate hearing that this was reflected in yours! Thank you for choosing us as your automotive dealership!

May 08, 2023

Service provided exceeded expectations - entire process was crisp and clear. Only took 5 minutes to check in and get loaner and be on my way..The vehicle service video was really a great tool! Communicat More

by Sgi_ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Audi Burlington responded

We are happy to hear that your service experience at Audi Burlington exceeded your expectations! We appreciate your compliments on the loaner process and are glad that you found the vehicle service video helpful. It was a pleasure to serve you, and we hope to see you again soon for any future needs! Thank you!

May 07, 2023

Loving my new 2023 Audi Q3 from Audi Burlington. Nicoly, Lauren, and the entire team were wonderful to work with, super helpful, and professional. Nicoly was very communicative and knowledgeable. Wo More

by Ashley D.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicoly Mandelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2023 -

Audi Burlington responded

Hi Ashley, We appreciate you leaving Nicoly, Lauren, and the team five stars! We hope you're enjoying your new 2023 Audi Q3 and look forward to seeing you again in the future! Thank you! - Audi Burlington

May 06, 2023

Absolutely one of the best car buying experiences that I've ever had thanks to Nicoly and Laris. Do yourself a favor and be sure to ask for Nicoly when searching for your next great car. Thanks again! More

by N8Den
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kotsiras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicoly Mandelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sven Curkic, Laris Gacanovic
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May 08, 2023 -

Audi Burlington responded

We're thrilled to hear that Nicoly and Laris provided one of the best car-buying experiences you've had! We appreciate your kind words and thank you for taking the time to share your recommendation with us. Enjoy your new car! - Audi Burlington

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