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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,437 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,437 reviews

September 29, 2024

The initial purchase was a great experience, but when we took it in for a repair and to let them know, the roof racks were incorrect, it wasn’t as favorable. The manager let us know there was nothing they c More

by joshmanning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Audi Des Moines responded

Thank you for your very kind review, Josh. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

September 26, 2024

They were fabulous! !!! They were easy to work with and no hard sell. They worked with me on my interest rate. They were great! More

by vozimek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ady Serdarevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Audi Des Moines responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Audi Des Moines are glad to have you as a customer. Best Regards, Brett Schettler General Manager

September 25, 2024

Absolutely will not be coming back. They are not professional and do not respond back. More

by kyousse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Meza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Felic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ady Serdarevic
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Audi Des Moines responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly or let us know the best way to contact you and we will reach out. Best Regards, Brett Schettler General Manager

September 23, 2024

Robyn was absolutely fantastic . This was the best customer service I’ve received at this dealership! More

by Kent G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Audi Des Moines responded

It's great to hear that Robyn was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

September 22, 2024

The automobiles really sell themselves. The paperwork was quick and painless. Kudus to Anando and George for making my experience pleasant. A big thanks to Brent to got me into the door of More

by XFedK9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Anado, George, Anna, and our team can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

September 22, 2024

Great experience overall. Came from out of town. Ady was great having everything ready for a quick transaction. More

by johnhurst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ady Serdarevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Audi Des Moines responded

John, Thank you for sharing your experience with us! We're happy to hear it went well working with Ady and truly appreciate your feedback. Best Regards, Brett Schettler General Manager

September 21, 2024

I’ve always been very satisfied! !!! Wish it didn’t take so long but I appreciate what they do More

by suedahl17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Mills
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Corey and our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

September 17, 2024

We have purchased 3 cars from Audi, Elvis is top notch! We trust him & he's honest! Our last car we purchased a warranty, Alwx was Awesome! All around excellent experience at Audi....everything! I tell eve More

by GRNDSTFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Elvis, Aleksandr, and our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

September 13, 2024

They did an absolutely great job will definitely return to them if we need there help. More

by JEREMIECOOKSEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, Jeremie, and we hope to see you again! Best Regards, Brett Schettler General Manager

September 12, 2024

Rob made my entire purchase experience amazing from start to finish - he spent time going over the entire car, including all the various settings on the MMI, with me since this is my first Audi. He even foll More

by robin.s.meadows
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Audi Des Moines responded

Thank you, Robin, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rob here at Audi Des Moines. Best Regards, Brett Schettler General Manager

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