Audi Des Moines

Mercy was helpful and communication was good until after sale was done. Was told they would look into a 2nd key and never heard back. sale was done. Was told they would look into a 2nd key and never heard back. More

The process during the the purchase of my new Audi a well done event. My sales person presented the operation of my new auto extremely well and fully. done event. My sales person presented the operation of my new auto extremely well and fully. More

Service team is very professional and responsive. On time, repair done right, car washed and pleasant waiting area. Honest assessment of the problem and the options for repair. Elvis Felic helped me time, repair done right, car washed and pleasant waiting area. Honest assessment of the problem and the options for repair. Elvis Felic helped me select a good car and took a fair amount of time to answer my questions on set up and other functions. Brent provided substantial assistance and help on an issue that arose. All things considered, a top notch team, responsive, committed and a pleasure to work with. More

Service was poor. I wasn't given updates. I had to call to find out what was going on with the car. Plus it still isn't fixed. to find out what was going on with the car. Plus it still isn't fixed. More

Service was great and on time, very professional Took Service was great and on time, very professional Took the time to help me figure out how to get my clock set Also did a great job washing my car a Service was great and on time, very professional Took the time to help me figure out how to get my clock set Also did a great job washing my car and having it cooled down when it was delivered Also explained how my Audi care program can be extended More

My sales representative was wonderful. Thank you Elvis for teaching this old dog new tricks and how to become more techy in learning all the nuances for teaching this old dog new tricks and how to become more techy in learning all the nuances More

Excellent service. I love the new video of the inspection that is now provided. Aaron did a thorough job and found some uneven tread wear that indicated I needed an alignment. Great attention to detail. Than that is now provided. Aaron did a thorough job and found some uneven tread wear that indicated I needed an alignment. Great attention to detail. Thanks again! More

Bryan in particular was excellent to work with and provided exceptional service. I found the hang tag stuck in the crevice between the dash and windshield which was a bummer but Bryan was awesome and provided exceptional service. I found the hang tag stuck in the crevice between the dash and windshield which was a bummer but Bryan was awesome and I recommend his service to anyone. More

Excellent, quality service as always. Mark is always friendly and helpful, answering any questions you have for him. Thank you for always taking care of my vehicle. friendly and helpful, answering any questions you have for him. Thank you for always taking care of my vehicle. More

Great service. Loaner car provided . Friendly,professional,service advisor. Audi cam is great. I look forward to bringing my vehicle in for service at Lithia. Friendly,professional,service advisor. Audi cam is great. I look forward to bringing my vehicle in for service at Lithia. More