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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,747 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,747 reviews

May 24, 2024

Amanda is so great to work with! Very knowledgeable and has the patience of an angel. More

by jackietcaciuc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Audi Hoffman Estates responded

Thanks for your feedback on your recent visit to Audi Hoffman Estates. It's great to hear that Amanda was able to assist you and that you had such a positive experience.

May 24, 2024

Car was sold to me with a cracked bumper and they charged me full price for the repair More

by jph.pro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dan Jigalov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Gilli Jr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Audi Hoffman Estates responded

I’m sorry you feel this way, but I want to address a couple things. You purchased a used vehicle from us, and we took additional money off the selling price of the vehicle to give you the deal you wanted. It was a few days later that you called to say that the bumper was cracked. Used vehicles are sold as is and often have some imperfections. If you had wanted a perfect vehicle, our suggestion would have been to purchase a new vehicle. After several conversations with you where you stated in no uncertain terms that you were holding a positive review over our heads based on what we would offer you, we had agreed at that time to cover the labor for the bumper, and you agreed to pay for the part that was also discounted for you. You specifically said that you would leave a positive review after all we did, so this review is a bit shocking. I am now letting you know that we have gone above and beyond for you up to this point, but we are done catering to your demands. We wish you well with your vehicle and hope you can find someplace/someone who will cater to you.

May 23, 2024

Great service, nice people very friendly and professional, good car wash after service, nice place More

by ANDYSKI2012
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

May 23, 2024

Eddie is very accommodating and helpful as a brand specialist. He treats customers very professionally. He is very detailed in explaining about the car I purchased and answers very knowledgeably whate More

by PAD_LULU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Eddie and our team, and we look forward to working with you again.

May 23, 2024

My first car purchase, my first visit to a dealership. Adam was extremely helpful, patient, and his expertise pertaining to the vehicle was immediately apparent. Will recommend this dealership and his ser More

by svincevic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam I.
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May 29, 2024 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

May 23, 2024

I like how Ricky explain me everything very clearly. Definitely recommend for everyone who thinks get Audi. More

by Sanjar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Audi Hoffman Estates responded

Thank you so much for your wonderful review! We are thrilled that Ricky had the opportunity to provide you with great service. We thank you for choosing Audi Hoffman Estates!

May 22, 2024

I’ve had my car in more than once for the same issue & am still having problems. Honestly, just replace the part. More

by Iris
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Jun 01, 2024 -

Audi Hoffman Estates responded

Thank you for your review, Iris. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 22, 2024

Very easy and pleasant experience with my oil change. They updated me every step of the way More

by ESOUROUNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 22, 2024

Very accommodating in scheduling service and following up with a diagnosis. They are very professional and reassuring. More

by ILONAVITOSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 21, 2024

Had to stop in due to a warning light. Got in early and Service was as able to turn my car around in just a few minute. Very happy! More

by SCOTORUIMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 29, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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