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150 Reviews of Austin Ford Chrysler - Service Center
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June 11, 2025
The reason why I am not giving this service center a 5 rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have the part available to repair it. I was disappointed with that decision as it was something that I did not expect from Austin Ford Chrysler and was a bit amateurish in scope definitely not to the professional standards that I have come to expect from this shop, especially since they are an authorized dealer for Ford. There are some areas of this review that I am going to give a less than stellar review not because the department is universally bad, but because when using the Likert Scale, I tend to give points and then average them out and the average in some areas, is less than a perfect score. What is disappointing is that there has been no communication about when--or if--the repairs will ever manifest themselves which is even more frustrating given that the part was forceably removed with absolutely no solution or repair in sight for the foreseeable future. More
by btexpress1198
Verified Customer
June 02, 2025
Dealership is great. Mopar & Stellantis products are garbage and I can’t wait to get rid of my Ram someday soon Mopar & Stellantis products are garbage and I can’t wait to get rid of my Ram someday soon More
by ryan_huinker
May 10, 2025
I’ve purchased several vehicles from them. Very friendly every time I visited. I would definitely recommend. Very friendly every time I visited. I would definitely recommend. More
by juliusgibson53
Employees Worked With
Other Employees :
Lindsey Chapek
May 10, 2025
Steve in sales, Angie, Kristin in service. These people make my visits a pleasure. Fast and efficient, but still have a few minutes to make sure I have everything I need. These people make my visits a pleasure. Fast and efficient, but still have a few minutes to make sure I have everything I need. More
by mmerritt1
May 08, 2025
Angie was really helpful, checkout was easy. Perfect person to work with customers. 5 stars for her! Perfect person to work with customers. 5 stars for her! More
by Jgruber2
Employees Worked With
May 07, 2025
Kristin did a great job narrowing down tire options for my truck. She and Doug did a great job helping me select and schedule my appointment. Always a pleasure to work with the service department. Steve my truck. She and Doug did a great job helping me select and schedule my appointment. Always a pleasure to work with the service department. Steve Moline, our salesperson, always checks on us as well. Great place to buy a vehicle. More
by dewey.schara
May 06, 2025
Took a little longer for a oil change and tire rotation than expected would prefer that it doesn’t take 1 hour 40 minutes but something about a hoist space was full than expected would prefer that it doesn’t take 1 hour 40 minutes but something about a hoist space was full More
by tom.c.greiner
Employees Worked With
April 24, 2025
The service was accommodating, friendly, and the parts were ordered quickly and were received surprisingly fast. I commend Doug and Lenny for their assistance in getting my vehicle back to me in a one-day were ordered quickly and were received surprisingly fast. I commend Doug and Lenny for their assistance in getting my vehicle back to me in a one-day turnaround. More
by glab_4
April 24, 2025
Excellent to work with. They strive to get everything right for you. Very friendly atmosphere They strive to get everything right for you. Very friendly atmosphere More
by BRADLEE0
Employees Worked With
April 13, 2025
Prompt and on time. Took care of my appointment and was able to carry on with my day Took care of my appointment and was able to carry on with my day More
by gfd_hilton
