2,244 Reviews of Autohaus BMW - Service Center
People were friendly, informative and communicate well. There was relatively little wait time between check in, service rep greeting me, general inspection of vehicle and service being performed and comple There was relatively little wait time between check in, service rep greeting me, general inspection of vehicle and service being performed and completed. Check out was smooth as well. More
Fantastic in every way. Professional and timely. Very transparent process throughout. New to their service area but will be back. Professional and timely. Very transparent process throughout. New to their service area but will be back. More
For a “luxury dealership” I thought the service was poor. The communication was inadequate despite them telling me if I signed up for text, they could keep in touch with me. If my service person was not ther The communication was inadequate despite them telling me if I signed up for text, they could keep in touch with me. If my service person was not there, no one could help me. The taillight on my car had a leak, the car was less than a year old. They said my car must have been in an accident which was clearly not true. I didn’t like their attitude. More
Wonderful state of the art showroom with friendly and knowledgeable staff centrally located. Service department is fist class with friendly staff and a comfortable waiting area. Good with loaners as we knowledgeable staff centrally located. Service department is fist class with friendly staff and a comfortable waiting area. Good with loaners as well. More
No problems. I asked a few question & they were all answered See ya later for another oil change. I asked a few question & they were all answered See ya later for another oil change. More
Very pleased with the service. When I called regarding a flat tire, I was told they could have me out in about an hour if I could be there by noon that same day. I arrived 45 minut When I called regarding a flat tire, I was told they could have me out in about an hour if I could be there by noon that same day. I arrived 45 minutes after my call and was finished in 1 hr. 10 min. Everyone was super friendly and professional. More
Autohaus has always been courteous to me. I love their waiting area that has tv’s, food and drinks. They supply me with a video review of what they have done to my car, and also show me what I love their waiting area that has tv’s, food and drinks. They supply me with a video review of what they have done to my car, and also show me what I may be needing next. They are not pushy at all. Great dealer!! More
On Friday my 2021 750i reported a drivetrain malfunction and went into limp mode. I called Chris while on the way to the dealer. When I arrived, he had a loaner ready and promised to get to the bottom of my and went into limp mode. I called Chris while on the way to the dealer. When I arrived, he had a loaner ready and promised to get to the bottom of my problem. A thorough multipoint inspection was conducted and a problem with a sensor and an injector was found to be faulty. Problem fixed and I’m back on the road. More
Came in with a flat from a pothole, on my way out of town. Patti immediately started getting me scheduled, but did not have a loaner available. She checked with the valets and asked them to let her k town. Patti immediately started getting me scheduled, but did not have a loaner available. She checked with the valets and asked them to let her know if anything changed. While we were setting up service, a loaner came back in and I was on my way. Patti's attentiveness, willingness to go the extra step, and her dedication to customer service played out in full!! I was ecstatic that I didn't have to make a bunch of new arrangements and was on my way with minimal delay. This is the level of service that sets Patti and the Autohaus team above other dealers. More