
Autohaus on Edens
Northbrook, IL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Great Experience purchasing a new vehicle. Phillip was very professional, helping me choose the wright vehicle. He was explaining all the steps trough the process . N purchasing a new vehicle. Phillip was very professional, helping me choose the wright vehicle. He was explaining all the steps trough the process . No hassle negotiating the price. He delivered as promised. More
Fabulous experience! From the moment we stepped into Autohaus we knew that we chose the right dealership. This is our first Mercedes and we had so many questions. We worke From the moment we stepped into Autohaus we knew that we chose the right dealership. This is our first Mercedes and we had so many questions. We worked with Tony Patel and he was terrific. He asked us a number of question to determine our needs and wants...and most importantly he listened to our answers. He very patiently answered all our questions and addressed our concerns. He approach was professional and casual. We were very comfortable and at ease working with Tony. The Finance guy, I believe his name was Mike, is the most pleasant finance guy we have had the pleasure of working with. Young and freindly and funny. With all the papers that needed to be signed and reviewed, he went through them quickly and efficiently. The Product Specialist Nahrain is a gem! She gave us the 'tour' of our new car and she was brilliant. She started at one end and moved through the vehicle showing and explaining to us all the new technology and how we use it. She hit just about every question that we had. She was uber friendly and joy to work with. We have nothing but wonderful things to say about Autohaus. Great experience. More
3 visits to fix same issue, almost 1 month in the shop In past, excellent, and still in general trust. 3 visits to fix same issue, almost 1 month total in the shop to fix shudder/ vibration on turning. Eve In past, excellent, and still in general trust. 3 visits to fix same issue, almost 1 month total in the shop to fix shudder/ vibration on turning. Eventually transmission replaced. Apparently alot of time to get Mercedes to accept their own extended warranty! On last visit, had routine maintenance (service A) performed. The rear tires were underinflated and the tire warning lights went on as I drove home! More
Thank you I had a few problems upon arriving but Cindy fixed them all. She is kind, caring, amazing and an asset to your dearlership. I drive 3 hours round trip I had a few problems upon arriving but Cindy fixed them all. She is kind, caring, amazing and an asset to your dearlership. I drive 3 hours round trip to have my service done there. Tom initially didn’t think he could fulfill my service appt but then was able to do so and more. I appreciate all the help in taking care of the items needed. More
Appreciation for service personnel Ed done an excellent in a very professional manner. The car was ready as scheduled. The technician called advised what needs to be done in addition to Ed done an excellent in a very professional manner. The car was ready as scheduled. The technician called advised what needs to be done in addition to service. More
servise is great Eddie Garcia is the best and the reason I keep coming back. from start to finish all I need to do is call him and its handled..I'm in and out asao or Eddie Garcia is the best and the reason I keep coming back. from start to finish all I need to do is call him and its handled..I'm in and out asao or he provides me with a car to go about my schedule More
Wonderful and warm What a wonderful surprise to see Mark of whom I purchased my last Eclass with. Kevin and Ricky were so kind, very informative and helpful. My husband What a wonderful surprise to see Mark of whom I purchased my last Eclass with. Kevin and Ricky were so kind, very informative and helpful. My husband John and I were treated with care and consideration. This is my 6th Mercedes so I pride myself in my Brand loyalty! But the sales center at Autohaus made me feel special and like family. Amanda and Mary were outstanding as well and so engaging. Thank you to all! More
Questionable "Diagnositics" Evaluation Our 2015 Mercedes has been in for "service" 3 times in a 12 week period. Most recently we had our car back for 10 days when the check engine light we Our 2015 Mercedes has been in for "service" 3 times in a 12 week period. Most recently we had our car back for 10 days when the check engine light went on again! This is after replacing the water pump, which based on what I have researched should not need to be replaced this early on. We took it in and they found $6500 worth of additional repairs, a majority of which were not on the list from the previous time! If their diagnostic evaluation is a thorough as they claim, since they make you pay $200 every time, why did none of these issues show up before? We took our car to two other repair shops specializing in foreign cars, both of which said that they could not find anything wrong with some of the items listed. For a car that is only 3 years old, we have spent more on major repairs than we ever did on our Acura that was 10 years old with over 100,000 miles. More
Excellent Service The Autohaus on the Edens Mercedes Has the best customer service! From service to sales to finance. I really enjoy working with them and will continue The Autohaus on the Edens Mercedes Has the best customer service! From service to sales to finance. I really enjoy working with them and will continue to giving them my business. More
Quick and easy purchase I purchased a CPO Mercedes from Autohas. Salesperson (Adrian) took time to provide all the details of the vehicle and made the price negotiation proce I purchased a CPO Mercedes from Autohas. Salesperson (Adrian) took time to provide all the details of the vehicle and made the price negotiation process easy and quick, I am very satisfied with the purchase. It was worth the hour drive to get there. More