Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Autohaus on Edens

Northbrook, IL

Overview
Employees
Reviews
Vehicles
4.8
3,279 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
Contact Dealership
View Awards

1600 Frontage Rd

Northbrook, IL

60062

Directions

By Type

Showing 3,279 reviews

February 15, 2024

Deceptive seven day warranty was not honored and effort to return vehicle was denied. Had previous repairs evaluated by professional in promised seven day return window. Concluded with professional help More

by SPINNER55
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Maksym Wojciechowski
Report | Print
Feb 16, 2024 -

Autohaus on Edens responded

First and foremost, thank you for taking the time to share your feedback. While it's encouraging to hear that aspects of your buying experience, such as pricing transparency, trade-in experience, and the purchase process, met a 5-star standard, we are genuinely disheartened to learn of any dissatisfaction you've encountered post-purchase with your vehicle. Regarding the 7-day exchange policy on certified pre-owned Mercedes-Benz vehicles, we aim to be as clear and supportive as possible in its application. This policy is designed to offer peace of mind and flexibility, allowing for exchanges in instances where unforeseen mechanical issues arise. However, we regret any misunderstanding regarding the policy's scope, particularly concerning the pre-identified blemish that was already noted and touched up prior to your purchase. We understand how disappointing it can be when expectations around post-purchase support are not met, and we are committed to ensuring our customers feel supported and valued throughout their entire experience with us. In light of your concerns, we would appreciate the opportunity to discuss this matter further with you and explore how we might address any unresolved issues to your satisfaction. Your trust in our dealership is paramount, and we are dedicated to reinforcing that trust in every interaction. Please contact us directly at 847-664-4891 at your earliest convenience. We are here to listen and to assist in any way we can.

February 13, 2024

Cindy always greets me with a smile and Tom communicates well. Pleasant experience every time. Overall excellent! More

by JULIEANASTOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 13, 2024

The service department is great at Autohaus. They're always attentive to my questions and concerns. They pay close attention to the smallest of details when servicing my car. More

by DKURTIS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 12, 2024

Eddie was thorough, prompt, easy to work with and explained the recommendations and why they were needed now versus later. More

by susan.charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 12, 2024

Ryan did a great job managing my service and keeping me informed of the progress and cost. He also mapped out what I might need in the future. More

by PAMELASTROKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 10, 2024

Eddie did a great job. Although every time I bring the car in for service, I feel as though Mercedes is trying to upsell me unnecessarily. More

by ROBINHUNGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 10, 2024

I tried to submit without writing something as I chose not to, please make this optional in the future. More

by DWHANIGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 08, 2024

This is a minimum amount of words for a review, and this should be optional. More

by BRADHOLTZMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Debosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Sanchez
Report | Print
February 08, 2024

Service department is the best in the business. 10/10 would 100% recommend to anyone looking for a Mercedes More

by DJHAMJE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 08, 2024

I always receive fantastic service at autohaus! Quick turn around and a very clean car. More

by cherylclevine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Albazi, Alejandro Sanchez, Jorge Gomez
Report | Print
1
...
55
56
57
...
328