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Autohaus on Edens
Northbrook, IL
3,279 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,279 reviews
December 21, 2023
The entire service department did a great job. This is what I have come to expect from Autohaus.. . This is what I have come to expect from Autohaus.. . More
by TLUFT
Verified Customer
December 21, 2023
The buying experience was great and I am completely satisfied! I have absolutely nothing to be concerned about. satisfied! I have absolutely nothing to be concerned about. More
by RLPARKINS
December 21, 2023
Everyone is friendly and takes your car concerns seriously. The service is professional and the service manager is outstanding. seriously. The service is professional and the service manager is outstanding. More
by RAROMAN
December 20, 2023
John is very polite and knowledgeable with the service my car needed. The Autohaus facility is very clean and accommodating.. car needed. The Autohaus facility is very clean and accommodating.. More
by CHICAGO_CRUZ
Employees Worked With
December 20, 2023
I am very pleased with the quality of service I received. The staff was courteous and responsive to my concerns. The staff was courteous and responsive to my concerns. More
by LG
Employees Worked With
December 19, 2023
I was a little upset with the level of service this time. I needed new front tires bacause of a feathering problem. Those tires had been replaced last year at Motor Werks. The problem seems to still exist. I needed new front tires bacause of a feathering problem. Those tires had been replaced last year at Motor Werks. The problem seems to still exist. I also indicated that I had a sound coming from the rear behind the drivers seat. It sounded like a speaker was shorting out as it was intermittent or as two pieces of leather rubbing together. I was asked if a wanted them to diagnose the problem and the charge would be 238. I said yes. And later was told that the only sound was from the half bottle of water in the back seat. However, once I got the car and drove away I heard the same sound. I received several text messages and phone calls indicating that someone from the dealership left their phone in my car. They wanted to come and get it. Where was I? It was Halloween and I wasn't home. I suggested they provide the number so I could call it and try and locate the phone in the vehicle. Later, I was told that it was left in the charging station. My car doesn't have a charging station. I left several messages about the phone but not one stating that they found the phone and were sorry for any inconvenience or thanking me for all of the responses to texts and phone calls. It really was a xxxxty experience. And I thought the Multi point inspection that I was asked to review and approve was a little belittling. "A tire is a round component made of rubber and reinforced with chords or belts made of several choices of materials." I asked questions and did not feel that the responses were pertinent and were a bit rote and, therefore, meaningless. My car still feels a bit bumpy, I still have the noise which wasn't diagnosed but certainly charged for. More
by LOUISGANTZ
Employees Worked With
Ryan Mulhern
December 18, 2023
AMAZING AS USUAL! KEN DUNAWAY AND TOM LOOD ALWAYS TAKE GREAT CARE OF MY VEHICLES! KEN DUNAWAY AND TOM LOOD ALWAYS TAKE GREAT CARE OF MY VEHICLES! More
by garyd5
