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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,398 Reviews

2,398 Reviews of Autohaus on Edens - Service Center

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October 24, 2023

Oleg was very helpful and professional. He was very knowledgeable and patient with me and my GLE purchase. More

by BRANA
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Autohaus on Edens responded

We are grateful for your feedback highlighting your experience with Oleg at Autohaus On Edens Mercedes Benz. It's wonderful to hear that he was helpful, professional, and demonstrated both knowledge and patience during your GLE purchase. Oleg's approach to customer service exemplifies our commitment to making each customer's journey with us as smooth and satisfying as possible. We're glad that you felt well taken care of throughout your purchase process. Thank you for choosing Autohaus On Edens, and we're here for any further assistance you may require. We look forward to the opportunity to serve you again. Warm regards & Happy Holidays, The Management Team at Autohaus On Edens Mercedes Benz

October 24, 2023

Really impressed with the personal service and the quality of the work. Would highly recommend! Thank you, Tom Lood! More

by DJGORDON18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2023

Responsive and accommodating. Checking in and out is very easy. They get the service done quickly. More

by joeldsimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

Everyone is friendly and helpful! ! Eddie always gets me a car and has a smile on his face. More

by asre711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2023

Terrible service…. .wait, had to beg for loaner. Service person was terrible and not a good experience More

by ECLAMAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2023

We have a few cars that are serviced and expedited quickly. Eddie Garcia is exceptional on keeping us informed and successfully serviced. More

by EDANTE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

Heather has been incredibly helpful with our new GLC. Our brand new car spent several weeks in for service and Heather was a pleasure to work with. She was very communicative and kind. Manny was also More

by JAYGLAUBINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Dockins, Emmanuel Soto
Dec 06, 2023 -

Autohaus on Edens responded

We are grateful for your kind words and delighted to hear about your positive experiences with Heather and Manny at Autohaus. It's wonderful to know that Heather was able to assist you effectively and communicate kindly while your GLC was in for service. Her dedication to customer care is a vital part of our team's success. We're also pleased to hear that Manny provided you with attentive service during your purchase and when your new car required attention. His commitment as a salesperson to ensuring customer satisfaction is greatly appreciated. Your experience, even during challenging times like a service need, is important to us. We are thrilled that you found Autohaus great to do business with, and we are committed to maintaining this standard of excellence in all your future interactions with us. Thank you for choosing Autohaus, and we look forward to continuing to serve you. Warm regards, The Management Team at Autohaus

October 12, 2023

Great customer care! I recommend these guys to all my fiends and family. Thank you once again! More

by J.MAJEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michal Regulski
October 11, 2023

Ryan lis great! Responds quickly and gives me the truth about my car. Thank you. More

by ASHLEYANDJERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Dockins
October 05, 2023

When all is said and done. .. everything that was said (pre-discussed) was done (performed excellently)! In other words, all the service points were discussed when I called to m More

by pianoman88usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindi Link
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Morsy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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