BMW and Mazda of Crystal Lake

Wonderful to work with Everyone was very friendly and accommodating during the whole process and made buying a new car a painless experience . Looking forward to dealing Everyone was very friendly and accommodating during the whole process and made buying a new car a painless experience . Looking forward to dealing with them while I own the car ! More

No pressure and very attentive James, Tyler and Derrick came together as a great team to help us with our purchase. They addressed any needs and concerns. The sales process was flaw James, Tyler and Derrick came together as a great team to help us with our purchase. They addressed any needs and concerns. The sales process was flawless and expedient. More

Amazing Tyler was amazing and helped me and my mom find and get the cars that we both wanted to get. Managers gave us pizza and talked to us as well. Overall Tyler was amazing and helped me and my mom find and get the cars that we both wanted to get. Managers gave us pizza and talked to us as well. Overall excellent service. More

Love my Mazda We were looking for a Mazda MX5RF in a particular color. They went out of their way to find it. We are extremely happy with the vehicle. James and Bob We were looking for a Mazda MX5RF in a particular color. They went out of their way to find it. We are extremely happy with the vehicle. James and Bob were very helpful with the purchase. Bob also went out of his way to explain the workings of the infotainment screen and the other options we got on it. More

Providing accurate and no pressure sales and service. From the day you purchase a car from this dealer, to the required or non-required services provided, they (the entire team) stand behind the customer From the day you purchase a car from this dealer, to the required or non-required services provided, they (the entire team) stand behind the customer to give him/her the feeling that you are not just a number. An absolute rarity in todays hectic atmosphere ! More

Great Experience! I worked with Heather and she found exactly the car I wanted down to color choices. She is very knowledgeable, considerate and professional while keep I worked with Heather and she found exactly the car I wanted down to color choices. She is very knowledgeable, considerate and professional while keeping the process relaxed. Heather made us feel comfortable and listened to. The team of Derek, Heather and Rich made buying a car actually enjoyable! More

Excellent customer service My sales rep was Heather, she did awesome and worked so hard along with the manager to get me the vehicle I wanted, highly recommend it go with heathe My sales rep was Heather, she did awesome and worked so hard along with the manager to get me the vehicle I wanted, highly recommend it go with heather she’s great 👍🏽 More

Very helpfull team. Awsome experience That was one of my best experiences buying a car. The quote I was given was exact to the penny- no surprises, no hidden costs. Jordan- a very bright y That was one of my best experiences buying a car. The quote I was given was exact to the penny- no surprises, no hidden costs. Jordan- a very bright young man promptly responded all my questions and was straight to the point without wasting any time. He did everything possible to accommodate my specific needs regarding the color and trim. Overall fantastic service. Very highly recommended. Keep up the great work guys...... More

Positive experience at Crystal Lake BMW I want to thank Gale for working with me on the sale. Gale was very responsive and helped me all the way through the process. Eric was great to I want to thank Gale for working with me on the sale. Gale was very responsive and helped me all the way through the process. Eric was great to work with on the financing and extended warranty part of the sale. Heather was very helpful post purchase getting me familiar with the vehicle. I appreciate the professional way that they did their business. I will recommend this dealership to my friends and colleagues. More

Knowledge and helpful salespeople, pleasant buying experienc It was an easy and informative buying experience. I was looking for a certified pre owned vehicle, they had a few in stock. After the second car I kn It was an easy and informative buying experience. I was looking for a certified pre owned vehicle, they had a few in stock. After the second car I knew I had found the right car for me. Included was a 12 month warranty and for a small fee I could add a 5 year, 100k warranty. Very pleased with the people and dealership. This was the second car in 6 years I purchased from Anderson of Crystal Lake. More