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BMW and Mazda of Crystal Lake
Crystal Lake, IL
1,032 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,032 reviews
September 11, 2025
Dan and Michelle did a great job making sure my new X3 M50 was ready for me when I arrived. The detail guys did a great job on the CilaJet ceramic coating, and the finance process was very quick. Thanks M50 was ready for me when I arrived. The detail guys did a great job on the CilaJet ceramic coating, and the finance process was very quick. Thanks for all you did! More
by Bill Miller
September 09, 2025
My BMW app stopped working, got a white screen, my X5 said 6% new software downloaded and frozen. I called BMW USA help line for the app and online. Was told to uninstall and reinstall the My BMW app, wh said 6% new software downloaded and frozen. I called BMW USA help line for the app and online. Was told to uninstall and reinstall the My BMW app, which I had already done. Thats all the help without escalating it to the IT people. So, I called the BMW Genisus at BMW of Crystal Lake, Devon had not heard of this problem. He suggested I should drive the X5 as to finish download it needs to be driven. Drove 30 minutes, still frozen at 6%. xxxx. I went to BMW of Crystal Lake, Devon was waiting. Service writer said they can force the software update, too late today, offered me a nice loaner. Then Devon got on my Android phone and changed default web browser from Edge to Google and then got the app working (I had spent 3 hours on that). Well, the software started downloading to the phone and was done in 10 minutes. So, we took the X5 out and in 1/2 a mile the vehicle had gone from 5% to 44%. So, I headed home, 100% download done in another 10-15 minutes. I got home, as soon as I parked the X5 screen offered to install the large update and was di=one in 20 minutes. NICE. A huge thank you to Devon at the dealer and the service shop for being able to get me in and offer a loaner with no notice. BMW of Crystal Lake is great with customer service and always ready to assist. Makes owning a BMW so easy. THANK YOU! More
by jwalton
Employees Worked With
Devon and service writers
September 03, 2025
I bought a used car for my daughter and I can’t say enough good things about Oscar, management, and the dealership as a whole. They are very professional and friendly. I highly recommend! enough good things about Oscar, management, and the dealership as a whole. They are very professional and friendly. I highly recommend! More
by Shelley
Employees Worked With
August 28, 2025
Love the dealership. They were wonderful to work with. I was looking for a car for over a year and they were the first to actually try and help me. Highly recommend They were wonderful to work with. I was looking for a car for over a year and they were the first to actually try and help me. Highly recommend More
by Jonathan6482
August 27, 2025
Overall, this dealer was great to work with. They did quality work, and spent a lot of time to make sure that I knew all of the details of the car purchase program. The staff are friendly and to They did quality work, and spent a lot of time to make sure that I knew all of the details of the car purchase program. The staff are friendly and took care of all issues that I might have had with the car I eventually bought, before they were even a problem. Only slight downgrade (wish I could post 4.5 stars!) was that for parts of the process, things took a very long time, with only fair communication. And the fact that their website suggests different prices (mainly, interest rates) than are actually possible. Other than that, I would totally buy a car from them again! More
by Evan
August 20, 2025
Michelle is an amazing sales rep. She answered an and all questions, provided insight on prior history of car, explained various features, was very thorough and extremely kind to my She answered an and all questions, provided insight on prior history of car, explained various features, was very thorough and extremely kind to my daughter. We arrived at the dealership late on a rainy night (not ideal I know), but Michelle and Nico worked with us and we got the car purchased that night. Mike in the finance department also worked swiftly to get it all done, which we greatly appreciated. They were all very cordial, polite, and actually made car purchase enjoyable. I would strongly recommend them to anyone looking for a vehicle. More
by Jim W
August 19, 2025
It was a great experience from start to finish. Michelle was on top of things and communicated and responded promptly. The entire transaction was seamless. Devon was very knowledgeable and patient Michelle was on top of things and communicated and responded promptly. The entire transaction was seamless. Devon was very knowledgeable and patient in explaining the connectivity features.They both exceeded expectations. More
by prc0
August 07, 2025
Answered all our questions and was willing to work with us initially electronically on pricing, and then finalized the deal over phone and in person. Very easy to work with! us initially electronically on pricing, and then finalized the deal over phone and in person. Very easy to work with! More
by Albert
Employees Worked With
Other Employees :
Zack Martin
August 06, 2025
Professionalism and individual attention to myself, the customer, was excellent. Stress was absent but personal recognition of what details were important put Michelle above the rest! customer, was excellent. Stress was absent but personal recognition of what details were important put Michelle above the rest! More
by Dennisandalberta
August 06, 2025
I had a great buying experience at this dealership. Zack was professional, knowledgeable and patient. He took his time explaining all the features of the vehicle to me and helped me feel comfortable wi Zack was professional, knowledgeable and patient. He took his time explaining all the features of the vehicle to me and helped me feel comfortable with the technology. I am incredibly happy to get the BMW I really wanted at a local dealer. More
by cynthia
