BMW of Catonsville

I’ve purchased several cars over the years and Jae Lim is one of the best salesman I’ve ever had! He should be cloned so there could be more than one Jae! one of the best salesman I’ve ever had! He should be cloned so there could be more than one Jae! More

This is my second vehicle purchase from BMW of Catonsville. Brian was my sales associate both times and he made the buying experience very pleasant. He explained everything upfront and kept me i Catonsville. Brian was my sales associate both times and he made the buying experience very pleasant. He explained everything upfront and kept me informed every step of the way. I couldn’t have asked for a better experience. Every employee from the manager to the detail crew were friendly and attentive as well. After the car was delivered, I needed assistance with the some of the unfamiliar technology. Brian arranged for Melanie, the BMW product expert, to explain and guide me through some of the new features. Melanie was excellent and very knowledgeable. 5 star dealership. More

Great experience. Jamie in service is who you want to deal with. She was AMAZING! Jamie in service is who you want to deal with. She was AMAZING! More

Jai Lim is excellent and good customer service. I will do business again soon. Thank you. I will do business again soon. Thank you. More

The deslership was very acomodating to my time and schedule. Excellent customer service. They delivered! schedule. Excellent customer service. They delivered! More

This my 4th vehicle from the BMW of Catonsvile. My client advisor Jae always treat me as his family member. He is very polite and informative. And the finance manager Sam helped me with financing a My client advisor Jae always treat me as his family member. He is very polite and informative. And the finance manager Sam helped me with financing and warranties. Thank you so much for you guys assistance. More

I purchased a X5 from Jae Lim. I had a great experience from him. I will come back to buy another car later. I had a great experience from him. I will come back to buy another car later. More

A tale of two story, why can't this dealership hire more good sales like Jae Lim? He is stellar during and after the sale, this is how you get more return customers and referrals to a luxury brand. On the c good sales like Jae Lim? He is stellar during and after the sale, this is how you get more return customers and referrals to a luxury brand. On the contrary, Mark from Finance is a total xxx, impossible to get him to process a simple request, all he does is dodging your request and put you wait for months and months, delaying my decisioning process to get another car. Moral of the story - don't buy any warranty or packages he sweet talk you into buying, no need to pay him your hard earned money, he won't be there for you after you walk out of that dealership. More

I have been servicing 3 M vehicles with Keon at BMW of Catonsville. Absolute best service advisor I've worked with at any dealership all my adult life, by far!!! He makes the client feel like family and t Catonsville. Absolute best service advisor I've worked with at any dealership all my adult life, by far!!! He makes the client feel like family and the dealership like home! Thank you Keon and the world class team at BMW of Catonsville! More

My experience at BMW Catonsville was truly outstanding. From the moment I arrived, Ron Ventura had already brought out two cars for me to test drive, showing not only great preparation but also his experie From the moment I arrived, Ron Ventura had already brought out two cars for me to test drive, showing not only great preparation but also his experience as a knowledgeable BMW salesman. He hit all the key points we had previously discussed and gave me the space I needed to evaluate which vehicle best suited me—no pressure at all, which I really appreciated. Ron also took the time to introduce me to the Finance Manager, Mark Sonn, so I could get to know all the key people involved in my buying process. About a week later, when I was ready to move forward, everything was perfectly prepared. Mark welcomed me back, and we kicked things off with a BMW welcome video before moving seamlessly into the financial details, expertly handled by Mark Sonn. The entire experience was smooth, professional, and even fun. Ron and Mark truly are the “Blues Brothers” of BMW Catonsville—Jake and Elwood of Sales and Finance in perfect harmony! Jasper J More