BMW of Catonsville

The buying process was easy, pleasant, and stress-free. Howard Moon demonstrated exceptional customer service and I would highly recommend this dealership to anyone seeking a new vehicle. Howard Moon demonstrated exceptional customer service and I would highly recommend this dealership to anyone seeking a new vehicle. More

My service representative Keyon Tobin shows outstanding customer service and I appreciate the service that he provides me customer service and I appreciate the service that he provides me More

The selection and purchasing process was made very easy by Howard and the team at BMW of Catonsville. by Howard and the team at BMW of Catonsville. More

My experience with BMW of Catonsville started off very positively. I was looking for a particular vehicle on a .short timeline, and coming from out of state. They had what I wanted and offered me a fair positively. I was looking for a particular vehicle on a .short timeline, and coming from out of state. They had what I wanted and offered me a fair deal that I accepted. I flew to Maryland to finalize the paperwork and drive the vehicle home. My salesperson, Joe, was organized and professional. The finance person I met with, Sam, was great and ran the process very smoothly. I was very happy as I left the dealership. The issue is the registration and licensing in my state. I was assured during the process that they had regular experience with out of state customers and that they knew how to manage the process. I offered to manage it myself but was assured that 'we got this'. Considering how I found them and the process during my visit, I felt confident with this. That was a mistake. I don't know what happened internally with them but they seriously dropped the ball. As 30 days since purchased passed, while I was expecting my plates to arrive in the mail any day, I received my first email from them. They needed information, that I had already given, to START the registration process in my state. Not only was I not getting my plates within the 30 days required in my state, but they hadn't even started the process. So now its been 50 days since I purchased, my temp tag expires in 10 days and I have a business trip planned for 6 days from now - just the type of trip I bought the vehicle for. I have no license plate, I am outside of the state required registration period and I they tell me they handed off the process to a 3rd party and can't tell me when I will get my plates. I am beyond frustrated at this point. Since the first email from them, I have had to initiate every contact for an update. Not once have they reached out to say here is where we are at and here is what we expect going forward. Nothing gets said unless I ask and the response is now to point at a 3rd party they chose. I have emailed them (the registration clerk and my salesperson with the GM in copy) asking both what went wrong and to ask that they improve the communications. No response from anyone. While I would like to rate them well to reflect my positive experiences in some ways, it is apparent that when something goes wrong they will bury their heads in the sand and hope that it just goes away somehow. I don't know where the ball got dropped - another thing they won't communicate - so I have no choice but to apply the rating to the salesperson, though I don't know if he deserves it. At the very least he has been unresponsive - so that doesn't inspire confidence in after the sale service. Perhaps my being out of state and having no chance of gaining my service business has affected their perspective on my value as a customer. Very disappointing. I can't recommend them. More

Harold has been great. Very patient, friendly and outstanding customer service. We bought the BMW at this location coz of Harold. We strongly recommend the dealership and e Very patient, friendly and outstanding customer service. We bought the BMW at this location coz of Harold. We strongly recommend the dealership and especially Harold as the client advisor. More

Korey Matthews is AMAZING! !! He’s very professional and he pays attention to detail. His goal is to help you get what you want and what works for you, not what he wants you to !! He’s very professional and he pays attention to detail. His goal is to help you get what you want and what works for you, not what he wants you to have. He’s a salesman with integrity! More

Amazing service. Incredible due diligence. Best pricing. No haggle. We were in and out in 2 hours! This was my 3rd car I’ve bought from Jae since 2018. Stellar experi Incredible due diligence. Best pricing. No haggle. We were in and out in 2 hours! This was my 3rd car I’ve bought from Jae since 2018. Stellar experience!! More

Great buying experience. Harold was great. Stayed late to get the deal finished on a Friday night. Highly recommend the dealership and Harold Harold was great. Stayed late to get the deal finished on a Friday night. Highly recommend the dealership and Harold More

I had a great experience. Customer service from Jae Lim was great. He was very helpful and made everything easy. Amazing time shopping at BMW Customer service from Jae Lim was great. He was very helpful and made everything easy. Amazing time shopping at BMW More

Jae Lim helped me purchase my 2023 BMW X5. He was very informative and professional every step of the way. He is very knowledgeable on all aspects of my purchase. Finance was quick and painles He was very informative and professional every step of the way. He is very knowledgeable on all aspects of my purchase. Finance was quick and painless couldn't ask for a better overall experience. More